Panasonic Cf W2fwczzbm Owners Manual

							51
Troubleshooting
During simultaneous display, if one 
of the screens malfunctionszTry changing the display by pressing the Fn + F3 key
zIf you continue to experience problems, try changing the display destination 
as follows:
AClick [start] - [Control Panel], from the [See Also] area click 
[Other Control Panel Options], then click [Intel(R) Extreme 
Graphics] - [Devices].
BClick the display destination. Then click [OK].
zWhen [Command Prompt] is set to “Full Screen” by pressing the 
Alt +   
Enter key, the screen is shown on only one of the displays. When the win-
dow display is restored by pressing the 
Alt + Enter key, the screen is 
exhibited on both displays.
When a video such as an MPEG file 
and a DVD video is being played 
with WinDVD or Windows
® Media 
Player, the display destination can-
not be switched using the 
Fn + F3
keyzThe display destination cannot be switched while a video such as an MPEG 
file or a DVD video are playing.  Stop playing the video before switching the 
display destination.
The notification area icons on the 
bottom right of the screen are hidden 
and cannot be seenzClick the   icon on the notification area to display the hidden icons
zIf you want all icons to be displayed constantly, right-click on the taskbar, 
click [Properties], and remove the check mark from [Hide inactive icons] in 
[Taskbar].
‹Setup Utility
[Enter Password] is displayedzEnter the Supervisor Password or User Password. If you have forgotten 
your password, contact your technical support office.
zThe [Advanced] and [Boot] menu 
can not be registered
zSome items in [Security] menu 
can not be registered
z
F9 does not workzRestart the Setup Utility with the Supervisor Password.
‹Shutting Down
Windows cannot be shut down or 
restartedzIf a USB device is connected, try remove it.
zIs the connection to the ISP provider set properly?
If the setting are incorrect, Windows may not shut down, or may not start 
up. For details of communication settings, refer to the ISP provider’s man-
ual.
zIs the LAN or wireless LAN set properly?
If settings are incorrect, Windows may not shut down, or may not start up. 
Check with your provider or with your system administrator about LAN and 
wireless LAN settings.
‹Standby/Hibernation Function
Unable to enter standby or hiberna-
tion modezIf a USB device is connected to the computer, the standby or hibernation 
function may not work properly.  Simply remove the USB device. If the prob-
lem persists, restart the computer.
zIt may take a minute or two to enter standby or hibernation mode.
zThe computer may not enter standby mode properly and seems to be fro-
zen while the computer is communicating via the modem. If this happens, 
slide the power switch for four seconds or more to forcibly turn your com-
puter off.
zIf there is a disk in the DVD-ROM & CD-R/RW drive that has been formatted 
using B’s CLiP, the computer will not enter standby or hibernation mode. 
Remove the disk.
‹Display 
						

							Dealing with Problems (Summary)
52
Troubleshooting
Unable to automatically enter 
standby or hibernation modezIf a peripheral is connected to the computer, disconnect the device
zWhen the internal LCD is closed, the computer may not enter standby or 
hibernation mode. In order to activate standby or hibernation automatically 
while using the computer with the internal LCD closed, set [Touch Pad] to 
[Disable] in the [Main] menu of the Setup Utility.
zIf there is a disk in the DVD-ROM & CD-R/RW drive that has been formatted 
using B’s CLiP, the computer will not enter standby or hibernation mode. 
Remove the disk.
The computer does not resumezDid you disconnect the AC adaptor or the battery pack while the computer 
was in standby mode? If the computers power supply is disconnected while 
the computer is in standby mode all unsaved data will be lost.
zDid you slide the power switch and hold it for four seconds or more? If so, 
the power will be turned off forcibly. In this case, all unsaved data will be 
lost.
‹Battery Indicator
The red indicator is litzThe battery level is very low (the charge is approx. 9% or less).
zConnect the AC adaptor. You can use the computer when the indicator light 
is orange. If you do not have an AC adaptor, save your data and power off 
your computer. After replacing the battery pack with a fully charged one, 
turn your computer on again.
The red indicator blinkszQuickly save your data and power off your computer. Disconnect the AC 
adaptor and remove the battery pack, then connect them again. If the prob-
lem persists, contact your technical support office.  The battery pack or 
charging circuit may be defective.
The orange indicator blinkszBattery cannot be recharged temporarily because the internal temperature 
of the battery pack is beyond the acceptable temperature range for recharg-
ing. Once the allowable range requirement is satisfied, charging begins 
automatically. Your computer can be used normally in this state.
‹Onscreen Reference Manual
The Reference Manual is not dis-
playedzIs Adobe Reader installed?
If you have uninstalled Adobe Reader, install using the following proce-
dures.
ALog on to Windows with the administrator authority.
BClick [start] - [Run], input [c:\util
eader\AdbeRdr60_enu_full.exe], 
then click [OK].
Install Adobe Reader by following the instructions on the screen.
CUpdate Adobe Reader to its latest version.
If your computer is connected to the Internet, start up Adobe 
Reader and click [Help] - [Update].
If your computer is not connected to the Internet, click [start] - 
[Run], input [c:\util
eader\Acro-Reader_6.0.2_Update.exe], then 
click [OK].
‹Disk Operations
If the DVD-ROM & CD-R/RW drive 
vibrates excessively or is noisyzIs the disk bent or labeled?
zCheck to see if the disk is inserted correctly, and it is in good condition. If the 
disk is good and inserted correctly, set [CD/DVD Drive Speed] to [Low] in the 
Setup Utility 
(Îpage 33).
zWhen writing to CD-R/RW using Bs Recorder, you can minimize vibration 
while writing by setting the writing speed at [8x] or less.
‹Standby/Hibernation Function 
						

							53
Troubleshooting
Cannot eject diskzIs the computer powered on?
Open lever works only when the computer is powered on.
To remove a disk when the computer is powered off, insert a pointed object 
(e.g., the bent-out tip of a paper clip, or the tip of a pencil or ballpoint pen) 
into the emergency hole, and then move it ( Îpage 44).
Cannot play back TV programs 
recorded on a commercial DVD 
recorder z
In the following cases, finalize the recording on the DVD recorder:
 If the program was recorded in DVD-R/RW in video mode
 If the program was recorded in DVD-RW in VR mode
‹Reinstalling B’s Recorder/B’s CLiP
When reinstalling, you will be asked 
for a serial number z
Input the following serial number.
B’s Recorder: 
B’s CLiP: 
‹SD Card Setup (SD Memory Card security function)
Cannot log-on to Windows with the 
SD memory card z
Windows log-on user name and password are not set in the SD memory 
card correctly.
Enter the Windows user name and password without using the SD memory 
card.
After logging on to Windows, set the same user name and the password on 
the SD memory card and Windows, using one of the following operations:
 Change the setting for the SD memory card [SD Card Setup]
 Change the setting for Windows [Control Panel] ( Î “Chapter 2: Security 
Measures” in onscreen Reference Manual)
‹ Fast User Switching Function
Some applications may not work 
properly z
When switching to a different user with the Fast User Switching function, 
the following problems may occur:
 Some applications may not work properly.
 Key combination with the 
Fn key may not work.
 It may not be possible to set the settings of the display.
 The wireless LAN cannot be used.
 The B’s CLiP icon will no longer be shown on the notification area and  CD-RW disk cannot be written.
In this case, log-off all users without using Fast User Switching function, 
and try the operation once more. If the problem persists, restart the com-
puter.
‹ Wireless LAN
Wireless LAN cannot be used
Access point is not detected z
When the wireless LAN function is turned off, turn it on using Intel®
PROSet/Wireless Software. ( Îpage 40)
z Check that the access point is powered on.
z For detailed information, refer to “Chapter 7: Problems with Wireless LAN” 
in onscreen Reference Manual.
‹Expanding Memory
You do not know the available RAM 
module Î
page 72
Cannot tell whether the RAM module 
has been correctly installed z
You can check whether the RAM module is recognized using the [Informa-
tion] menu in the Setup Utility. ( Îpage 33)
If the RAM module is not recognized, turn the computer off and reinsert.
The RAM module has not been rec-
ognized z
Make sure the RAM module has been properly inserted.
z Use the RAM module that supports the recommended specifications 
(Î page 29).
‹Disk Operations 
						

							Dealing with Problems (Summary)
54
Troubleshooting
‹Other Problems
No responsezPress the Ctrl+Shift+Esc key to open Task Manager and close the soft-
ware application that is not responding.
zIs there an input screen (e.g., password input screen at startup) hidden 
behind another window? Use the 
Alt+Tab key to check for other windows 
being displayed.
zAfter shutting down by sliding the power switch for more than four seconds, 
slide the power switch to power on and open the application again. If the 
program no longer works normally, delete the program using the following 
menu.  Then reinstall the program.
[start] - [Control Panel] - [Add or Remove Programs]
When trying to play back video files 
using Windows
® Media Player, the 
message [Codec required] appears, 
and the file cannot be played backzSome video files use a Codec that is not installed as a standard. In these 
cases, if you play back the video file after connecting to the Internet, the 
Codec may be downloaded automatically, allowing you to play back the file.
Cannot operate Fn keys (Îpage 
28)zIn the [Main] menu of the Setup Utility, is [Fn/Ctrl Key] set to [Replace]? 
(Îpage 33)
Return the setting to [Normal], or press the 
Ctrl key instead of the Fn key 
if you want to leave the setting in [Replace]. 
						

							55
Troubleshooting
You can use the PC Information Viewer to check the computer’s usage status, and use 
this information when calling your technical support office for advice. (If you have not 
logged on to Windows with the administrator authority, some information will be dis-
played as [Not Found].)
‹Running PC Information Viewer
AClick [start] - [All Programs] - [Panasonic] - [PC Information Viewer] - 
[PC Information Viewer].
Click on the items to display detailed information for each item.
zThe [PC Information Viewer] screen is always displayed on the top of 
every other screen.
‹Save information to a file
Displayed information can be saved save to a text file (.txt).
ARun the PC Information Viewer and display the information you wish to 
save.
BClick [Save].
zTo save the item that is displayed.
Click [Save only the information displayed] and click [OK].
Some of the hidden information on the screen, which cannot be shown 
without scrolling the screen, will be saved, too.
zTo  s a v e  a l l  i t e m s .
Click [Save all the information] and click [OK].
CSelect the folder, input the file name, then click [Save].
‹Save a copy of the screen to a file
You can save a copy of the screen currently being displayed to a file in bitmap format 
(.bmp).
ADisplay the screen you want to save.
BPress the 
Ctrl+Alt+F8 key.
CWhen a message “The copy of the screen was saved...” is displayed, click 
[OK].
[pcinfo.bmp] file will be saved in [My Documents] folder. If [pcinfo.bmp] file 
already exists, it will be overwritten. (If [pcinfo.bmp] file is set as a “Read-only” 
or “Hidden” file, the new file cannot be saved.)
zTo display the extension of the file, click [Tools] - [Folder Options] - [View] 
from Explorer, and remove the check mark for [Hide extensions for known 
file types] under the [Advanced settings] section.
NOTE
zYou can also save a copy of the screen to a file using the following procedure: 
Click [start] - [All Programs] - [Panasonic] - [PC Information Viewer] - [Screen 
Copy].
zAt the time of purchase, the computer is set so that a copy of the screen can be 
saved to a file by pressing the 
Ctrl+Alt+F8 key. This setting can be changed 
using the following procedure:
AClick [start] - [All Programs] - [Panasonic] - [PC Information Viewer].
BRight-click [Screen Copy], and then click [Properties] - [Shortcut].
CMove the cursor to [Shortcut key], press the key to be used for the short-
cut, and then click [OK].
zColors are saved in 256 colors.
zWhen using an Extended Desktop:
A copy of the screen displayed on the primary device will be saved.
Check the Computer’s Usage Status 
						

							56
Getting Started Troubleshooting
Information for Installed Applications
If the application software supplied with this computer does not function properly, care-
fully read the problem-solving section of this manual and onscreen Reference Manual 
as well as the help Information.
If you can connect to the Internet, refer to “Frequently Asked Questions” and other sup-
port information available on the relevant homepage for the manufacturer of the appli-
cation software.
If you cannot find any hints or methods there to resolve your problem, forward your 
question to the address shown below.
When forwarding an inquiry, include information on your computer’s usage conditions.
zB’s Recorder / Bs CLiP
B.H.A.
 URL:
http://www.bhacorp.com/
E-mail addresses:
U.S./Canada (English): [email protected]
Other countries (English, German, French, Italian, Spanish): 
[email protected] 
zWinDVD
InterVideo, Inc.
 URL:
http://www.intervideo.com/
 Support Information:
Follow the steps below to contact InterVideo, Inc.
ADouble-click the   icon, and start Internet Explorer.
BAccess http://www.intervideo.com/
CClick [Suppor t] - [Customer Service] - [Support Request Form].
DClick [Language] and select the language.
EFill out the form and click [Submit].
zOther pre-installed software
Contact the Panasonic technical support office as listed in the “LIMITED WAR-
RANTY.”
Confirm the contact information for the Panasonic technical support office using the 
following procedure:
AClick [start], right-click on [My Computer], and click on [Properties].
BClick on [Support Information]. 
						

							57
Troubleshooting
Reinstalling Software
‹What is “Reinstallation”? 
Reinstallation refers to formatting the hard disk, and reinstalling Windows.
‹When is “Reinstallation” necessary?
zWhen Windows does not start up, or when Windows operation is unstable and can-
not be recovered.
zWhen using the hard disk with two partitions.
‹Preparing
zYou will need the Product Recovery DVD-ROM (included).
‹Confirm the following
zRemove all peripherals and SD memory cards/MultiMedia Cards. Especially, when 
a USB floppy disk drive or a USB CD/DVD drive is connected, the reinstallation 
does not operate properly. Remove them.
zEven if reinstallation is executed, the number of times that the DVD video region 
code can be set will not be returned to the state set at the time of factory shipment.
‹Reinstallation Procedure
When reinstallation procedure is performed, the contents of the hard disk will be erased.  Be sure to back up any crit-
ical data on your hard disk to another media or to an external hard disk before running the reinstallation procedure.
The reinstallation procedure will return the computer to its original condition.
If you have created partitions for data, the data may be erased or become corrupt as a result of the reinstallation pro-
cedure. 
Before Reinstallation
Change the settings in the Setup Utility
Use the Product Recovery DVD-ROM to execute reinstallation.  (About 20 minutes)
Return the Setup Utility settings to their default values.
Setup Windows.
Change the settings in the Setup Utility.  (Only when necessary)
If you can connect to the Internet, perform Windows Update.
(Î “Chapter 8: To Update this Computer to its Latest Version” in onscreen Reference 
Manual) 
						

							Reinstalling Software
58
Troubleshooting
1Connect the AC adaptor.
Do not interrupt the reinstallation procedure before completion, for example 
by turning off the computer or pressing the 
Ctrl + Alt + Del key, as this 
may prevent Windows from star ting up, or may cause data to be lost so that 
the reinstallation procedure cannot be executed.
2Change the settings in the Setup Utility.
Make the following settings.
zReturn settings to the status at the time of shipment.
zChange settings to enable startup from DVD-ROM & CD-R/RW drive.
If you change the status of the computer from that at the time of purchase, we 
recommend that you make a note of the settings that are changed.
ATurn on the computer, and press the 
F2 key while [Panasonic] boot 
screen is displayed.
The Setup Utility will start up.
zIf the password has been set, enter the Supervisor Password, and 
press the 
Enter key.
BPress the 
F9 key.
At the confirmation message, select [Yes] and press the 
Enter key.
CSelect the [Boot] menu, then select [CD/DVD Drive] and press the 
F6 key 
until [CD/DVD Drive] is at the top of the [Boot] menu.
DPlace the Product Recovery DVD-ROM into the DVD-ROM & CD-R/RW 
drive.
zWhen the disk cover does not open:
[CD/DVD Drive Power] has been set to [Off] in the [Main] menu. Per-
form the following procedure.
Press the 
F10 key.
At the confirmation message, select [Yes] and press the 
Enter key. 
(The computer will restart)
Press the 
F2 key while [Panasonic] boot screen is displayed.
Place the Product Recovery DVD-ROM, and execute step E.
Reinstalling 
						

							59
Troubleshooting
EPress the F10 key.
At the confirmation message, select [Yes] and press the 
Enter key.
The Setup Utility will close, and the computer will restart.
3Use the Product Recovery DVD-ROM to execute reinstalla-
tion.
APress the 1 key to execute [1. [Recovery]].
(All of the screens below are only examples.)
zThe provision to perform the reinstallation will be displayed.

When the message [The Backup function has been enabled. If [Recovery] or 
[Erase HDD] is executed, the Backup function will be disabled, and your 
Backup data will be lost.] appears, press the 
Y key.
BIf you agree, press the 
1 key.
If you do not agree, press the 
2 key.
zIf you press the 
1 key the menu will be displayed.
zIf you press the 
2 key the reinstallation will be canceled.
CMake a selection from the menu.
zTo return the computer to its status at the time of purchase
Press the 
1 key. 
						

							Reinstalling Software
60
Troubleshooting
zTo divide the hard disk into two partitions (for OS and data)
Press the 
2 key.
Enter the basic partition size (GB) for the operating system installation 
and press the 
Enter key.
 You can cancel this operation by pressing the 
0 key.
 The data partition size is the remainder after subtracting the basic 
partition size. (Data partition: 1 GB or more)
Maximum settable size differs depending on the model.
zTo reinstall Windows in the original partition without changing the parti-
tion configuration
Press the 
3 key.
 The first partition size must be 6 GB or more of the hard disk size. 
Reinstallation cannot be performed with a small partition size.

If you select [1] or [2], the message [The Backup function has been enabled. 
If [Recovery] is executed, the Backup function will be disabled, and your 
Backup data will be lost.] appears.  In this case, press the 
Y key.
If the message [Computer must be rebooted in order to execute [Recovery.]] 
appears, press the 
R key.
DAt the confirmation message, press the 
Y key.
zThe operation of reinstallation for the hard disk starts automatically. 
(The operations take about 20 minutes.)
zDo not interrupt the reinstallation procedure before completion, for 
example by turning off the computer or pressing the 
Ctrl + Alt + Del
key, as this may prevent Windows from starting up, or may cause data 
to be lost so that the reinstallation procedure cannot be executed.
EThe message [Recovery] is complete will be displayed. Remove the 
Product Recovery DVD-ROM, and press any key to shut down the com-
puter.
4Return the Setup Utility settings to their default values.
Return the Setup Utility to its settings at the time of shipment to ensure 
proper setup of Windows.
ATurn on the computer, and press the 
F2 key while [Panasonic] boot 
screen is displayed.
The Setup Utility will start up.
If the password has been set, enter the Supervisor Password, and press 
the
Enter key.
BPress the 
F9 key.
At the confirmation message, select [Yes] and press the 
Enter key.
CPress the 
F10 key.
At the confirmation message, select [Yes] and press the 
Enter key.
The Setup Utility will close, and the computer will restart.