Panasonic Cf Y4hwpzzbm Owners Manual

							41
Operation
Useful Information
Using CD/DVD
‹Before using the drive
zDo not expose the DVD-ROM & CD-R/RW drive to excessive smoke that may leave 
a residue, e.g. oil smoke, or tobacco smoke. Doing so could shorten the life of the 
drive lens.
‹About opening or closing the disk cover/cleaning the 
drive lens
zWhen the computer is on, be sure to use the drive power/open switch on the front 
right of the computer or perform the ejecting operation through Windows.
When using B’s CLiP, operations may differ depending on conditions. Refer to “Writ-
ing to CDs (B’s Recorder/B’s CLiP)” in onscreen Reference Manual.
zTo remove a disk when the disk cover cannot be opened or when the computer is 
powered off, insert a pointed object (e.g., the bent-out tip of a paper clip, or the tip of 
a ballpoint pen) into the emergency hole (A), and move in the direction of the arrow.
zBe careful not to do any of the following when the disk cover is open:
• Do not close the display.
Be sure to close the display only after confirming the disk cover is closed. If the 
disk cover is open, the LCD may become damaged.
• Never insert foreign objects such as paper clips into the DVD-ROM & CD-R/RW 
drive. 
This could cause it to malfunction.
zThe disk cover can be opened up to an angle of 80 degrees. Do not force the cover 
open any further.
If a hand or other object touches the disk cover and accidentally opens it wider than 
80 degrees, pull it forward slowly until the stopper holds the cover in its proper posi-
tion.
zDo not leave the disk cover in the open position or touch the lens.
Over time, dust may build up on the lens, or on a disk. This may result in a read or 
write malfunction.
zInsert the disk securely. If the disk cover is closed without inserting the disk securely, 
it may become damaged.
zDo not access the drive until after the disk cover is closed and the DVD-ROM & CD-
R/RW drive indicator is off.
zWe recommend cleaning the drive lens (B) with an air puffer used for camera lenses
(Do not use any spray lens cleaning products.)
‹Internal DVD-ROM & CD-R/RW drive connection inter-
face
zThe internal DVD-ROM & CD-R/RW drive uses a USB connection. When removing 
PC Cards, SD memory cards, or other USB devices, the internal DVD-ROM & CD-
R/RW drive is displayed as one of the [USB Mass Storage Device]. The internal 
DVD-ROM & CD-R/RW drive cannot be removed, so do not select [Stop].
‹While the DVD-ROM & CD-R/RW drive is being 
accessed
zDo not open the DVD-ROM & CD-R/RW drive or move the computer while the DVD-
ROM & CD-R/RW drive is being accessed.
Doing so could cause the disk to shift position, which may damage the disk, or 
cause the DVD-ROM & CD-R/RW drive to malfunction.
After running an application involving access to a disk, do not open the DVD-ROM & 
CD-R/RW drive until after the application has been closed.
zDo not apply excessive force on the disk cover.
zDo not operate the drive power/open switch.
zDo not shock the computer by removing or inserting cables and cards, etc. This may 
result in a read or write malfunction.
‹About recognition of media
zIt may take about 30 - 40 seconds for an image recorded to a rewritable media to be 
played back. 
						

							42
Operation
Useful Information
Use of Peripheral Devices/Internal Hard Disk
Pay strict attention to the following points to avoid damage to the computer, peripheral 
devices, cables, etc.
Also, in addition to following this manual and the onscreen Reference Manual, carefully 
read the instruction manuals for the peripheral devices being used.
zUse only peripheral devices that conform to the computer’s specifications.
zConnect the devices properly, paying close attention to the condition and position of 
the connectors.
zIf a connection cannot be made easily, do not apply undue force; check once more 
to confirm the condition and position of the connector (alignment of pins, etc.).
zIf the connector has holding screws, fasten the screws firmly.
zDo not carry the computer with cables attached, and do not pull on the cables force-
fully.
To Protect Data
Keep the following.
zDo not expose your computer to shock.
Use care when handling your computer, shock may damage your hard disk or make 
your software applications, and data unusable.
zDo not power off your computer while software applications are running or 
hard disk drive indicator   is on. 
Properly shut Windows down from the [start] menu to avoid problems. (Îpage 24)
zDo not place the computer close to objects that emit electromagnetic waves 
(magnets, electromagnetic bracelets, etc.).
The data saved on the hard disk may be erased.
zImportant data in the hard disk should be backed up regularly (e.g., in case of 
failures, unexpected data updates, erasure, etc.).
Regular backups are recommended as a means of minimizing damages in the 
event of trouble.
zUse the security function for all important data.
(Î “Security Measures” and “SD Memory Card Security Function” in onscreen Ref-
erence Manual)
NOTE
zYou may hear a mechanical “click” shortly after the hard disk indicator has 
turned off when there has been no input from a key or device operation, when 
the computer enters the standby or hibernation mode, or when Windows is shut 
down. This is the sound of the head shifting positions, to reduce power con-
sumption or to protect the hard disk from shocks. This sound does not indicate a 
malfunction. 
When Changing Hard Disk Partitions
zDuring reinstallation, you can divide the hard disk space into two partitions by exe-
cuting: [Make two partitions, for the operating system and data, and reinstall Win-
dows to the operating system partition].
Confirm the minimum partition size required for the OS by checking the screen dur-
ing the reinstallation.
If you want to create three or more partitions, after creating an OS partition and a 
data partition during the reinstallation, start up Windows, erase the second partition 
once using [Disk Management], and then create the partitions in the open space.
zWhen using the hard disk backup function, divide the hard disk into partitions when 
backup area is created (Îpage 56). If you divide the hard disk into partitions before 
creating the backup area, the backup area cannot be created.
When Using Peripheral Devices
Internal Hard Disk 
						

							43
Troubleshooting
List of Error Codes
When turning on the computer, if one of the following error codes or messages is displayed, follow the instructions 
shown below.
If the problem persists, or if the error code or message displayed is not shown here, contact your technical support 
office.
Error Code/MessageAction
0211: Keyboard errorzIf an external keyboard or mouse is connected, disconnect these devices.
0251: System CMOS checksum 
bad - Default configuration usedAn error has occurred in the memory that stores the Setup Utility settings.  This 
error occurs when the memory content is changed through some inadvertent 
operation by a program or other function. 
zRun the Setup Utility and load the default values, then change the settings to 
the appropriate values as needed.(Îpage 29)
zIf the problem persists, the internal clock battery may need to be replaced. 
Contact your technical support office.
0271: Check date and time set-
tingsThe date and time setting are incorrect.
zSet the date and time correctly in the [Main] menu of the Setup Utility. 
(Îpage 31)
zIf the problem persists, the internal clock battery may need to be replaced. 
Contact your technical support office.
0280: Previous boot incomplete - 
Default configuration usedStartup has failed repeatedly, so the Setup Utility settings have been returned to 
their default values, and the computer has been booted.
zRun the Setup Utility and load the default values, then change the settings to 
the appropriate values as needed.(Îpage 29)
Press  to SetupzWrite down the error details and press the 
F2 key to run the Setup Utility. Con-
firm the settings, and change the settings to the appropriate values as 
needed.(Îpage 29)
Operating System not found The OS is not properly installed on the floppy disk or the hard disk that you are 
trying to boot from.
zIf the computer cannot be booted from the floppy disk, check the floppy disk 
drive to ensure that the disk is in fact bootable, and use another bootable disk 
if not.
zIf the computer cannot be booted from the hard disk, confirm whether the hard 
disk is properly recognized in the [Information] menu of the Setup Utility. 
(Îpage 31)
• If the hard disk is recognized (“xx GB” is displayed), perform the reinstal-
lation procedure. 
• If the hard disk is not recognized (“none” is displayed), contact your 
technical support office.
zIf a device is connected to the USB port, disconnect the device, or run the 
Setup Utility and set [Legacy USB Support] in the [Advanced] menu to [Dis-
able]. (Îpage 32) 
						

							44
Troubleshooting
Dealing with Problems (Summary)
When a problem occurs, refer to this page. The “Reference Manual” also contains detailed information. If a problem 
appears to be related to a software application, read the software related manual. If you still cannot troubleshoot the 
problem, contact Panasonic technical support office. You can use the PC Information Viewer to check the computer’s 
usage status. (Î “Dealing with Problems” in onscreen Reference Manual)
‹Problems with Starting Up, Shutting Down, and Standby and Hibernation Mode
The computer does not power on/
The battery indicator is not litzCheck that the AC adaptor or a fully-charged battery pack is correctly con-
nected.
zReconnect the AC adaptor or battery pack.
zCheck that the battery pack latch (the manually operated latch for locking or 
unlocking) is in the locked position ( ), and is firmly locked in position.
zIf an additional RAM module has been inserted, remove the RAM module 
and turn on the computer again. If the computer turns on when the RAM 
module is removed, there may be a problem with the RAM module. 
• Power off your computer, check that the RAM module is the recom-
mended module, and insert it correctly. 
• Confirm the specifications for the RAM module.
For details regarding the RAM module, refer to Expanding Memory 
(Îpage 27) or Specifications (Îpage 62). 
The computer does not start upzIf there is a peripheral connected, remove the peripheral.
• If there are USB devices connected, set [Legacy USB Support] to [Dis-
able] in the [Advanced] menu of the Setup Utility. 
• If the computer starts when the peripheral is removed, there may be a 
problem with the peripheral. Consult the peripheral manufacturer.
zUsing the following procedure, start up in Safe Mode, and check the error 
details.
ATurn on the computer, and when the [Panasonic] boot screen 
disappears (after entering the password
*1 if one is set) hold 
down the 
F8 key.
BRelease the key when the Windows Advanced Options Menu 
appears, and with the Ï
 key or the Ð key, select [Safe Mode], 
then press the 
Enter key.
Follow the onscreen instructions.
*1Supervisor Password or User Password set with the Setup Utility
zWhen the power indicator is lit, after sliding the power switch for at least 
four seconds to turn off, turn on again.
zRestore the Setup Utilitys settings to their default values.
zIf an additional RAM module has been inserted, remove the RAM module 
and turn on the computer again. Refer to item 4 in The computer does not 
power on/The battery indicator is not lit above.
There is a beep sound, and either 
Extended RAM Module Failed or 
Standard RAM Failed appearszIf Extended RAM Module Failed appears, the RAM module is not correctly 
inserted. Turn off the computer, check that the RAM module is a recom-
mended module, then insert it correctly.
zIf Standard RAM Failed appears, contact your technical support office.
Cannot log on to Windows with the 
SD memory cardzSince the Windows user name and password are not set correctly on the 
SD memory card, log on from the SD memory card is not possible.
Enter the Windows user name and password without using the SD memory 
card.
After logging on to Windows, set the same user name and the password on 
the SD memory card and Windows, using the following operation:
• Change the setting of the SD memory card side by [SD Card Setup]
For how to make the change, refer to SD Memory Card Security Function 
in onscreen Reference Manual.
[Executing Battery Recalibration] 
screen is displayedzWhen Windows is shut down during the Battery Recalibration procedure, if 
you select [Cancel] in the [End Program] screen, Windows shutdown is 
aborted. In this case, Battery Recalibration will begin the next time the com-
puter is started. To start up Windows, turn off the computer by sliding the 
power switch, and then turn it back on again. 
						

							45
Troubleshooting
Cannot boot from internal DVD-
ROM & CD-R/RW drivezCheck to make sure that the bootable CD is set properly.
zRun the Setup Utility, and confirm the following settings.
• [Legacy USB Support] is set to [Enable] in the [Advanced] menu.
• [CD/DVD Drive Power] is set to [On] in the [Main] menu.
• [USB CDD] is the first device shown in [Boot priority order] in the [Boot] 
menu.
zBootable CD created using B’s Recorder in the CF-W2 and CF-Y2 series 
cannot be used on this computer. If you want to share bootable CD with 
those series, create a new bootable CD.
zWhen an external CD/DVD drive is connected, you cannot boot from the 
internal DVD-ROM & CD-R/RW drive. 
Remove disks or other media. 
Press any key to restart is displayedzCheck whether a floppy disk not allowing system booting is inserted in the 
floppy disk drive. If it is inserted, remove, then press any key.
zIf a USB device is connected, remove the USB device, or set [Legacy USB 
Support] to [Disable] in the [Advanced] menu of the Setup Utility. 
zIf after all the checks, the same message still appears, there may be a prob-
lem with the hard disk.
Perform the reinstallation procedure and return the hard disk to its condition 
at the time of purchase. (Îpage 50)
Windows startup is slow
zRestore the Setup Utilitys settings to their default values.*1
zIf you install resident software after purchasing this computer, disable the 
resident software.
zThis problem may be eliminated by adding more memory.
*1
*1The processing speed depends on the application software used, so this operation 
may not cause the processing speed to increase.
The computer does not enter 
standby or hibernation modezIf a peripheral is connected, first remove the peripheral, then enter the 
standby or hibernation mode. If this still fails to enter standby or hibernation 
mode, restart the computer.
zIt may take a minute or two to enter standby or hibernation mode. Wait for a 
moment.
zThe computer may not enter standby mode properly and seems to be fro-
zen in the mode that the computer is communicating via the modem. When 
you cannot execute operations, slide the power switch for four seconds or 
more to forcibly turn your computer off.
zWhen the internal LCD is closed, the computer may not enter system 
standby or system hibernation mode.
*2
In order to activate standby or hibernation, set [Touch Pad] to [Disable] in 
the [Main] menu of the Setup Utility. 
*2Functions that cause the computer to automatically enter standby or hibernation 
mode after a certain time interval has passed.
zAt the time of purchase, the computer is set so that the computer cannot 
enter standby or hibernation mode if a disk formatted with B’s CLiP is 
inserted into the DVD-ROM & CD-R/RW drive (while the   icon is dis-
played on the notification area).
Right-click the   icon and click [Eject] to remove the disk.
The computer does not resume from 
standby or hibernation modezOne of the following operations may have been carried out.
• In standby mode, the AC adaptor or battery pack was disconnected, or a 
peripheral was connected or disconnected.
• The power switch was slid for four seconds or more to forcibly turn off the 
computer.
Slide the power switch to turn on the computer. Data not saved is lost.
zIf the [CD/DVD Drive Power] is set to [Off] in the [Main] menu of the Setup 
Utility, it may take about few seconds to resume from hibernation mode 
while a disk is set in the DVD-ROM & CD-R/RW drive. Wait for a moment.
‹Problems with Starting Up, Shutting Down, and Standby and Hibernation Mode 
						

							Dealing with Problems (Summary)
46
Troubleshooting
The computer does not power off 
(Windows does not shut down)zIf a peripheral is connected, disconnect it, and then shut down.
If it is possible to shut down when the peripheral is disconnected, then there 
may be a problem with the peripheral. Consult the peripheral manufacturer.
zAlso check the items in No response. (Îpage 48)
zIf it is no longer possible to shut down Windows after installing application 
software, click [start] - [Control Panel] - [Add or Remove Programs], and 
remove the installed application.
If it is possible to shut down when the application is removed, then consult 
the application software manufacturer.
zCheck a disk error using the following procedure:
AClick [start] - [My Computer], right-click [Local Disk (C:)] and 
click [Properties].
BClick [Tools] - [Check Now].
CIn [Check disk options], add the checkmark for [Automatically fix 
file system errors] and [Scan for and attempt recovery of bad sec-
tors], and click [Start].
The time taken to check the disk depends on the settings in 
[Check disk options].
If the disk check does not solve the problem, perform the reinstalla-
tion procedure and return the hard disk to its condition at the time of 
purchase. (Îpage 50)
‹Problems with Passwords and Messages
Even after entering the password, 
[Type your password] is displayed 
againzThe computer may be in “ten-key” mode.
If   lights up, press the 
NumLk key to disable the ten-key mode, and then 
input (Îpage 15).
zThe computer may be in Caps Lock mode.
If   lights up, press the 
Caps Lock key to disable the Caps Lock mode, 
and then input (Îpage 15).
[Enter Password] is displayedzInput your Supervisor Password or User Password. If you have forgotten it, 
contact your technical support office.
When resuming from the standby or 
hibernation mode, [Enter Password] 
does not appearzEven when a password has been set in the [Security] menu of the Setup 
Utility, and [Password on boot] is set to [Enable], [Enter Password] does not 
appear when the computer resumes from the standby or hibernation mode. 
Set the Windows password with the following procedure, and make input of 
the Windows password required.
AClick the account to change in [start] - [Control Panel] - [User 
Accounts] and set the password.
BAdd the checkmark for [Prompt for password when computer 
resumes from standby] in [Control Panel] - [Performance and 
Maintenance] - [Power Options] - [Advanced].
When the administrator password is 
forgottenzCheck whether you have created a password reset disk.
• If you have:
A message is displayed when you fail to correctly enter the password. 
Follow the messages instructions and set the password again.
• If you have not:
Perform the reinstallation procedure and return the hard disk to its condi-
tion at the time of purchase, then set up Windows and reset the pass-
word.
Windows does not start up and num-
bers or messages appearzThis is a system startup error. Refer to List of Error Codes (Îpage 43)
zIf “Remove disks or other media. Press any key to restart” is displayed: 
Îpage 45
‹Problems with Starting Up, Shutting Down, and Standby and Hibernation Mode 
						

							47
Troubleshooting
‹Problems with Display
Screen is too dark or becomes 
darkerzPress the Fn+F2 key. This makes the screen lighter.
zIf the screen becomes darker after disconnecting the AC adaptor:
The computer has different set brightness levels for when the AC adaptor is 
connected and for when it is not connected. If you press the 
Fn+F2 key to 
increase the brightness when the AC adaptor is not connected, this bright-
ness is maintained, and determines the brightness next time the AC adap-
tor is disconnected.
(Making the screen lighter shortens the battery operating time.)
An afterimage appears (e.g., the key 
green, red, and blue dots remain on 
the display) or there are dots not dis-
playing the correct colorszIf an image is displayed for a prolonged period of time, an afterimage may 
appear. This is not a malfunction. The afterimage will disappear when a dif-
ferent screen is displayed.
zHigh-precision and advanced technologies are used in the production of 
color liquid crystal displays (color LCDs). Therefore, if 0.002% or less of the 
picture’s elements either fail to light or remain constantly lit (that means that 
more than 99.998% of the elements are functioning properly), this is not 
considered a defect.
Nothing is displayed on the screenzCheck if the power-saving mode is active.
• If the power indicator is lit:
The display is turned off. Press a key with no independent effect, such as 
the 
Ctrl key or the Shift key.
Do not use a key that may make a selection (
Enter, Space, Esc, Y, 
N, numeric keys, and so on).
• If the power indicator is blinking or is not lit:
The standby mode or hibernation mode is entered. Slide the power 
switch.
zThe display destination may be set to the external display.
Try changing the display destination by pressing the 
Fn+F3 key.
If you want to switch the display destination repeatedly by pressing the 
Fn+F3 key, make sure that the display destination has switched com-
pletely each time before pressing the 
Fn+F3 key again.
zThe screen may become darker. Press the 
Fn+F2 key to make the screen 
lighter.
The screen becomes disorderedzThe screen display may become distorted if the resolution or number of col-
ors is changed, or if an external display is connected or disconnected while 
the computer is operating. Restart the computer.
Switching between internal and 
external displays does not workzThe display destination cannot be switched while a video such as an MPEG 
file and a DVD Video are playing. Stop playing the video before switching 
the display destination.
A blue background appears on the 
screen with the MPEG image or 
DVD VideozDid you open the DVD-ROM & CD-R/RW drive or remove the disk while it 
was operating?
Insert the removed disk, and close the disk cover.
The LCD brightness changes a few 
times when the AC adaptor is dis-
connectedzIf [Intel(R) Display Power Saving Technology] is active, the LCD brightness 
changes automatically. (Î Computing on the Road in onscreen Refer-
ence Manual).
Image colors are not reproduced as 
expected when displaying photo-
graphs or other imageszWe recommend removing the checkmark from [Intel(R) Display Power Sav-
ing Technology]. (Î Computing on the Road in onscreen Reference Man-
ual). 
						

							Dealing with Problems (Summary)
48
Troubleshooting
Nothing appears on the external dis-
play, or the display is not correctzCheck that the external display cables are correctly connected.
zCheck that the external display is turned on.
zCheck that the external display settings are correct.
zWhen an external display not compatible with the power-saving mode is 
used with the computer, the display may not function correctly when the 
computer enters the power-saving mode. In this case, turn on the external 
display again.
However, in the case of some external displays, the screen display may be 
distorted or the mouse cursor may not be properly displayed depending on 
the settings.  In this case, try setting the number of colors, screen area (res-
olution), and refresh rate to smaller values.
To use both the external display and 
the internal LCDzConnect the external display, then press the Fn + F3 key to switch the dis-
play.
If this does not switch the display, use the following procedure.
AClick [start] - [Control Panel], from the [See Also] area click 
[Other Control Panel Options], then click [Intel(R) GMA Driver 
for Mobile] - [Devices]. 
BClick the display destination, and click [OK].
• When the screen is displayed to a simultaneous display: 
[Intel(R) Dual Display Clone]
• When Extended Desktop mode is set: [Extended Desktop] 
zWhen [Command Prompt] is set to Full Screen by pressing the 
Alt + 
Enter key, the screen is displayed on one of the displays only. Press the 
Alt + Enter key to return to the window display.
zSimultaneous display cannot be used until Windows startup is complete 
(during Setup Utility, etc.).
‹Problems with Operation during Use
Some applications may not work 
properlyzWhen switching to a different user with the Fast User Switching function, 
the following problems may occur:
• Some applications may not work properly.
• Key combination with the 
Fn key may not work.
• It may not be possible to set the settings of the display.
• The wireless LAN cannot be used. 
• The B’s CLiP icon will no longer be shown on the notification area and 
CD-RW disk cannot be written.
In this case, log off all users without using Fast User Switching function, 
and try the operation once more. If the problem persists, restart the com-
puter.
zSome software applications installed after the time of purchase are not 
compatible with Windows XP Service Pack 2. Refer to software maker’s 
homepage or other sources.
No responsezIs there an input screen (e.g., password input screen at startup) hidden 
behind another window?  Use the 
Alt+Tab key to check for other windows 
being displayed.
zPress the
 
Ctrl+Shift+Esc key to open Task Manager and close the soft-
ware application which is not responding.
zAfter sliding the power switch for at least four seconds to turn off the com-
puter, turn on again.
If Windows runs correctly, but the application software does not start, click 
[start] - [Control Panel] - [Add or Remove Programs] and remove the failing 
application software, then reinstall the application software.
‹Problems with Display 
						

							49
Troubleshooting
‹Problems with Battery
The battery indicator is lights red zThe battery level is very low (the  charge is approx. 9% or less).
z Connect the AC adaptor. You can use the computer when the indicator light 
is orange. If you do not have an AC adaptor, save your data and power off 
your computer. After replacing the battery pack with a fully charged one, 
turn your computer on again.
The battery indicator is blinking zIf blinking red:
Quickly save your data and power off your computer.  Remove the battery 
pack and disconnect the AC adaptor, then connect them again. If the prob-
lem persists, contact your  technical support office. The battery pack or 
charging circuit may be defective.
z If blinking orange:
• Battery cannot be recharged temporarily because the internal tempera-
ture of the battery pack is outside the acceptable temperature range for 
recharging. Your computer can be used normally in this state. Once the 
range requirement is satisfied,  charging begins automatically.
• Software applications and peripheral  devices (USB devices, etc.) are con-
suming too much power. Exit the software applications currently running. 
Once the range requirement is satisfied, charging begins automatically.
The battery indicator is flashing zThe battery is recharging. 
If [Battery Charging Indicator] in [Mai n] menu of the Setup Utility is set to 
[Flashing], the indicato r will alternately become lighter and darker.
‹Problems with Onscr een Reference Manual
The Reference Manual is not dis-
played z
Is Adobe Reader installed?
If you have uninstalled Adobe Reader, install using the following proce-
dures.
ALog on to Windows with t he administrator authority.
B Click [start] - [Run], input [c:\ut il
eader\AdbeRdr70_enu_full.exe], 
then click [OK].
Install Adobe Reader by followin g the instructions on the screen.
C Update Adobe Reader to its latest version.
If your computer is connected to the Internet, start up Adobe 
Reader and click [Help] - [Check for updates now...].
‹Reinstalling B’s Recorder/B’s CLiP
When reinstalling,  you will be asked 
for a serial number z
Input the following serial number.
B’s Recorder: 
B’s CLiP:
Can’t write to the disk, even though 
a disk formatted with Bs CLiP has 
been set z
Did you open the disk cover forcefully in standby mode to set the disk?
If you did, slide the drive power/open switch to the left to turn the DVD-ROM 
& CD-R/RW drive power off, and then turn the power on again.
‹Problems with Expanding Memory
You do not know the available RAM 
module Î
page 62
To check if the additional RAM mod-
ule has been installed successfully z
If the installation is successful,  the main memory and total RAM module 
size appears in the  [Information] menu of the Setup Utility.
z If the RAM module is not confirmed:
• Turn the computer off and reinsert the RAM module.
• Confirm the recommended specifications.
Regarding the RAM module, refer to “Expanding Memory or Specifica-
tions. 
						

							50
Troubleshooting
Reinstalling Software
‹What is “Reinstallation”? 
Reinstallation refers to formatting the hard disk, and reinstalling Windows.
‹When is “Reinstallation” necessary?
zWhen Windows does not start up, or when Windows operation is unstable and can-
not be recovered.
zWhen using the hard disk with two partitions.
‹Preparing
zYou will need the Product Recovery DVD-ROM (included).
‹Confirm the following
zRemove all peripherals and SD memory cards. 
Especially, when a USB floppy disk drive or a USB CD/DVD drive is connected, the 
reinstallation does not operate properly. Remove them.
‹Reinstallation Procedure
When reinstallation procedure is performed, the contents of the hard disk will be erased.  Be sure to back up data on 
your hard disk to another media or to an external hard disk before running the reinstallation procedure.
The reinstallation procedure will return the computer to its original condition.
zIf you have created partitions for data, the data may be erased or become corrupt as a result of the reinstallation 
procedure. 
zEven if reinstallation is executed, the number of times that the DVD video region code can be set will not be 
returned to the state set at the time of purchase.
Before Reinstallation
Change the settings in the Setup Utility.
Use the Product Recovery DVD-ROM to execute reinstallation.  (About 20 minutes)
Return the Setup Utility settings to their default values.
Setup Windows.
Change the settings in the Setup Utility.  (Only when necessary)
If you can connect to the Internet, perform Windows Update.
(Î “To Update this Computer to its Latest Version” in onscreen Reference Manual)