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Panasonic Digital Business System 44-series Key Telephones Station User Guide
Panasonic Digital Business System 44-series Key Telephones Station User Guide
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STATION USER GUIDEPanasonic PanasonicPanasonic Panasonic® ®® ® Please read these instructions completely before using this unit. Section 755 Issued April 2000 Digital Business System 44-Series Key Telephones (Supports DBS, and 824)
The contents of this manual are subject to change without notice and do not constitute a commitment on the part of Panasonic Telecommunication Systems Company (PTSC). Every effort has been made to ensure the accuracy of this document. However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed.The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware.Reproduction, publication, or duplication of this manual, or any part thereof, in any manner, mechanically, electronically, or photographically, is prohibited without permission of the Panasonic Telecommunication Systems Company (PTSC).© Copyright 2000 by Panasonic Telecommunication Systems Company.All rights reserved.
Preface Issued April 2000 i Preface The Station User Guide is for anyone who uses a Panasonic 44-Series digital telephone in conjunction with the Panasonic DBS. The DBS (Digital Business System) is a telephone system that provides you with a powerful set of features for handling calls. This manual provides an overview of the following digital phones and offers detailed information about using the features provided by the DBS: VB-42210 - 16 key standard phone VB-44211 - 16 key speakerphone VB-44220 - 22 key standard phone VB-44223 - 22 key small display speakerphone VB-44225 - 22 key large display speakerphone VB-44230 - 34 key standard phone VB-44233 - 34 key small display speakerphone Note: The following features of 44-Series Phones require DBS software version CPC-AII/B v. 8.0 or higher, CPC-S/M v. 2.0 or higher, or CPC-EX v. 1.0 or higher. Handset Mute Off-hook Monitor Soft keys on small-display phones Directory and Variable Modes on small-display phones Message key on large-display phones How to Use This Manual We recommend that you read the entire manual before using your digital phone, in order to get a clear idea of its capabilities. What This Manual Contains This manual contains the following chapters: Chapter and Title DescriptionChapter 1, “Understanding Your Phone”Describes features of Panasonic digital telephones. Chapter 2, “Setting Up Your Phone” Provides procedures for setting up tele- phone features such as display contrast. Chapter 3, “Placing Outside Calls” Provides several procedures for making outside calls.
Preface ii Issued April 2000Notation Used This manual uses the following conventions: References to chapters and sections are enclosed in quotation marks, and include the title and page number, for example: “Assigning FF Keys” on page 25. References to information you are to dial is printed in boldface, mixed- case characters, for example: Dial 73* . References to the telephone keypad are printed using bold, uppercase characters, for example: Press HOLD . For More Information For more information about features available with Panasonic DBS systems and digital phones, contact your system administrator or DBS dealer, or refer to the Panasonic publication Feature Operation (Section 700).Chapter 4, “Answering Calls” Provides several procedures for answer- ing calls. Chapter 5, “Communicating Within Yo u r O f f i c e ”Provides procedures for handling inter- nal calls. Chapter 6, “Using Additional Features” Provides procedures for using advanced features. Appendix A, “Dial Code List” Provides a list of dial codes used for programming FF keys. Chapter and Title Description
Contents Issued April 2000 3 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i1. Understanding Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . 17Non-Display Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Small-Display Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Using the Soft Keys on a Small-Display Phone . . . . . . . . . . . . . . . . . . . . . . . . 112 Using Variable Mode on a Small-Display Phone . . . . . . . . . . . . . . . . . . . . . . . 114 Large-Display Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Using the Soft Keys on a Large-Display Phone . . . . . . . . . . . . . . . . . . . . . . . . 117 Display Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1182. Setting Up Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223Volume and Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224 Adjusting Sound Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224 Adjusting the Ringing Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224 Adjusting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224 FF Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225 Assigning FF Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225 Clearing an FF Key’s Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226 Checking FF Key Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226 Setting Up Personal Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226 Assigning PSD Numbers to One-Touch or Soft Keys . . . . . . . . . . . . . . . . . . . . 228 Checking PSD Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229 Clearing a PSD Number From a One-Touch or Soft Key . . . . . . . . . . . . . . . . . 230 Assigning Names to PSD Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 Clearing Out a Name Assigned To a PSD Key . . . . . . . . . . . . . . . . . . . . . . . . . 2333. Placing Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336 Using an Outside Line Access Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336 Accessing an Outside Line with an FF Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . 336 Calling If the DBS is Behind a PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336 Using Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337 Using Personal Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337 Using System Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337 Chaining Speed Dial Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340 Redialing Outside Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341 Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341 Auto-Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Contents 4 Issued April 2000 Auto-Repeat Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341 Saving and Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341 4. Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443Picking Up Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444 Holding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444 Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444 Answering Two Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 445 Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 445 Parking Calls from an Attendant Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 445 Picking Up Calls Parked by the Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446 Parking Calls from an Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446 Picking Up Calls Parked by an Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446 Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446 Screened Transfers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446 Unscreened Transfers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4475. Communicating Within Your Office . . . . . . . . . . . . . . . . . . 549Calling Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 550 Making Internal Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 550 Switching Between Tone and Voice Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . 550 Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 550 Calling Paging Groups 00-07. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 550 Answering a Page (Meet-Me Answer). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 551 Using Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 551 Setting Up Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 551 Cancelling Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 553 Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 553 Setting Up Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 553 Answering Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 554 Using Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 554 Using Callback Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 556 Sending a Callback Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 556 Responding to Callback Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 556 Scrolling Through Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 558 Using Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 558 Using Absence Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 558 Assigning the Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 558 Cancelling Absence Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559 Announcing to Busy Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559
Contents Issued April 2000 5 Making an Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559 Answering an Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 560 Transferring Calls with an Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 561 Breaking Into a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 561 6. Using Additional Features. . . . . . . . . . . . . . . . . . . . . . . . . . 663Using the Mute Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 664 Using Off-Hook Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 664 Locking Your Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 664 Switching Between Pulse and Tone Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 665 Making Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 665 Adding an Outside Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 665 Adding an Extension to a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 665 Dropping Out of a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 666 Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 666 Controlling Internal Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 666 Controlling Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 666 Using the Reminder Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 667 Non-Display and Small-Display Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 667 Large-Display Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 667 Using Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 667 Caller ID Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 667 Caller ID Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 668 Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 671 Using a Personal Speed Dial Number for Voice Mail Access. . . . . . . . . . . . . . 672 Using an FF Key for Voice Mail Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 672 Using the MSG Key for Voice Mail Access . . . . . . . . . . . . . . . . . . . . . . . . . . . 673 Using an FF Key for Voice Mail Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 673Appendix A. Dial Code List . . . . . . . . . . . . . . . . . . . . . . . . . . . 775
1. Understanding Your PhoneDBS-32-755 Issued April 2000 71. Understanding Your Phone Becoming familiar with your Panasonic 44-Series digital phone will enable you to effectively use its call-handling features. Note: Some features may not be available on your phone. For instance, the following features of 44-Series phones require DBS software version CPC- AII/B v. 8.0 or higher, CPC-S/M, v. 2.0 or higher, or CPC-EX v. 1.0 or higher. Handset Mute Off-hook Monitor Separate speaker volumes for internal vs. CO call Soft keys on small-display phones Directory and Variable Modes on small-display phones Message key on large-display phones For additional information, see your system administrator or DBS dealer. This chapter covers the following topics: Topic Page Non-Display Phones 8 Small-Display Phones 10 Large-Display Phones 15 Display Information 18
1. Understanding Your Phone 8 Issued April 2000 DBS-32-755Non-Display Phones Non-display phones, such as the model shown in Figure 1, do not have an LCD display. Table 1 on page 9 describes the features that are typical of non- display phones. Figure 1. Non-display 44-Series phone 1 DND/CF ABC JK L TU V OPER GHI PR SDEF MNO WXY MUTE EXT REDIAL PR O G CO NF MUTE AUTO ON/OFF FLASH S peakerphone VO LUM EHOLD DIGITAL BUSINESS SYSTEM 1 4 7* 2 5 8 03 6 9 10 5 4 32111213 18 176789 14 15 16