Panasonic Digital Business System 576 Technical Manual

							Section 700 - Operation Chapter 7. SLT Features
576-13-700 DBS 576 (USA), Revised 6/11/98  271
• FF1-0-03: Extension COS (Broker’s Hold or Conference)
• FF3: Extension COS
Considerations
• Broker’s Hold must be disabled to establish a conference call.
Eight-Party Conferencing
With the optional Conference Card installed, up to 8 parties can be included in a conference call. One 
of the parties can be a CO line (i.e., 8 extensions or 7 extensions and 1 CO line).
Operation
To establish an Eight-party Conference Call from the idle status:
To establish an Eight-party Conference Call from your current call:
Hardware Requirements
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Eight-Party Conference code (default = 788
).
3.   Hookflash.
4.   Enter a trunk access code, or dial the number of the exten-
sion you wish to add to the call.
5.   If you entered a trunk access code, dial the number of the 
party you wish to add to the call. Otherwise, proceed to step 
6.
6.   Hookflash when your call is answered. Connected to called party
7.   To add additional parties to the call, hookflash and repeat 
steps 3-6.
Action Result
1.   While on a call, hookflash to place the current call on hold. Current call on hold
2.   Enter the Eight-Party Conference code (default = 788
).
3.   Hookflash.
4.   Enter a trunk access code, or dial the number of the exten-
sion you wish to add to the call.
5.   If you entered a trunk access code, dial the number of the 
party you wish to add to the call. Otherwise, proceed to step 
6.
6.   Hookflash when your call is answered. Connected to called party
7.   To add additional parties to the call, hookflash and repeat 
steps 3-6. 
						

							272 DBS 576 (USA), Revised 6/11/98 576-13-700
Chapter 7. SLT Features Section 700 - Operation
•N/A
Related Programming
• FF1-0-03: Extension COS (8-party Conference)
• FF3: Extension COS (Broker’s Hold or Conference)
Considerations
• A Conference Card (VB-44120) must be installed in the System in order to use Eight-party 
Conferencing.
• Broker’s Hold must be disabled to establish a conference call.
• If the originating party hangs up, the conference call will be disconnected. If any other party 
hangs up, the conference call will remain in progress.
Do-Not-Disturb (DND)
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
You can make an extension unavailable by activating the Do-Not-Disturb (DND) feature. When DND 
is activated, calls to that extension receive busy tone.
You can set or cancel DND from either your extension or from an alternate extension.
Operation
To set DND for your own extension:
To cancel DND for your own extension:Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the DND Set code (default = 720
).
3.   Replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the DND Cancel code (default = 720
).DND/CD LED
 light goes off
3.   Replace the handset. 
						

							Section 700 - Operation Chapter 7. SLT Features
576-13-700 DBS 576 (USA), Revised 6/11/98  273
To set DND for another extension:
To cancel DND for another extension:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Manual DND Override Send)
• FF1-0-03: Extension COS (Forced DND Override)
• FF1-0-03: Extension COS (DND Set/Clear)
• FF1-0-03: Extension COS (DND Set/Clear Other)
• FF1-2: Dial Plan
• FF3-0: Extension COS
Considerations
• Forced DND override is available.
• DND override function is available by Busy Override code.Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the DND Set by Other Phone code (default = 740
).
3.   Dial
 the extension number.
4.   Replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the DND Cancel by Other Phone code (default = 750
).
3.   Dial the extension number.
4.   Replace the handset. 
						

							274 DBS 576 (USA), Revised 6/11/98 576-13-700
Chapter 7. SLT Features Section 700 - Operation
Flash Send
CPC-96, CPC-288, and CPC-576 Version 1.3
Description
Flash send allows you to send a flash to a CO line.
Operation
To send a flash on a CO line:
Related Programming
• FF1-2: Dial Plan
• FF5-5: Hot Line
Considerations
•N/A
Hot Line
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
Hot Line enables you to immediately connect to another pre-assigned extension or speed dial number 
simply by lifting the handset. You do not have to dial any digits.
Operation
To immediately connect to a pre-assigned extension or speed dial number:
Related Programming
• FF1-2: Dial Plan
• FF5-5: Hot Line
Considerations
Action Result
1.   Hookflash to place the current CO call on hold. Dial tone is returned
2.   Press the SLT Flash Send access code (default - 
765). A flash is sent on the CO line. The CO 
line will respond according.
Action Result
1.   Lift the handset. Automatically connected to pre-assigned 
extension or speed dial number 
						

							Section 700 - Operation Chapter 7. SLT Features
576-13-700 DBS 576 (USA), Revised 6/11/98  275
•N/A
Intercom Calling
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
The System provides two methods of intercom calling: 
• Voice Calling: Extension calls are connected immediately, without a ringing tone.
•Tone Calling: A ringing tone is sent to the called extension.
Extension Class of Service (COS) programming determines whether the default for the originating 
extension is voice or tone calling. Regardless of the default, you can toggle between voice or tone 
calling by entering the Tone-Voice Call feature code. For example, if the extension default is tone 
calling, you can make a voice call to another extension by entering the Tone-Voice Call feature access 
code.
Operation
To make a call using Intercom Calling:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Intercom Calling Type)
• FF1-0-03: Extension COS (Voice Call Send)
• FF1-0-03: Extension COS (Voice Call Receive)
• FF3: Extension COS
Considerations
• Both the called and calling parties must belong to an Extension COS that allows Voice Calling.
• You cannot change from voice calling to tone calling.Action Result
1.   Lift the handset. Intercom dial tone
2.   Dial the extension number.
3.   If your extension is set for tone calling and you want to 
make a voice call, enter 1
.
Or, if your extension is set for voice call and you want to 
make a tone call, enter 1
.
4.   Speak when your call is answered
5.   Replace the handset. 
						

							276 DBS 576 (USA), Revised 6/11/98 576-13-700
Chapter 7. SLT Features Section 700 - Operation
Last Number Redial
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
Last Number Redial allows you to automatically redial the last number dialed.
Operation
To automatically redial the last number dialed:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Intercom Redialing)
• FF3: Extension COS
Considerations
• Extension Class of Service (COS) determines whether Last Number Redial can be used for both 
intercom and CO calls or CO calls only.
Offhook Signaling
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
Offhook Signaling sends a tone over the handset to a busy extension to indicate that a CO call has 
arrived or a call is camped-on.
Operation
After receiving an offhook signal during a call:Action Result
1.   Lift the handset.
2.   Enter 
712.
3.   Complete the call and replace the handset.
Action Result
1.   Complete the first call and place the handset on hook.
2.   After the telephone rings, go off hook. 
						

							Section 700 - Operation Chapter 7. SLT Features
576-13-700 DBS 576 (USA), Revised 6/11/98  277
Hardware Requirements
•N/A
Related Programming
• FF3: CO Off-Hook Signal
• FF1-1: Off-Hook Signal Timer
Considerations
• The CO call type may be either multiple ring, direct, or camp-on.
• Offhook signaling is not supported for an ISDN terminal.
• The System does not send the offhook signal under the following conditions:
•   During a conference call
•   During an OHVA or Busy override
•   Data Privacy is enabled
•   Receiving telephone is a 3rd party voice mail. 
						

							278 DBS 576 (USA), Revised 6/11/98 576-13-700
Chapter 7. SLT Features Section 700 - Operation
Offhook Voice Announce
All Versions
Description
You can interrupt a busy extension when making an Intercom Call, and then use the Off-Hook Voice 
Announce (OHVA) feature to make an announcement. 
Operation
To make an OHVA :
Hardware Requirements
•N/A
Related Programming
• FF1 0 03 (System): Extension COS OHVA Originate
• FF1 0 03 (System): Extension COS OHVA Receive
• FF3 (Extension): Extension COS Assignments
• FF4: FF Key Assignment
Considerations
• If On hook Transfer is enabled, the held call is transferred as soon as the extension sending the 
OHVA hangs up.
• You cannot receive a Call Waiting message during an OHVA. 
• If you make an OHVA to an SLT, the SLT user and
 the other party will hear the announcement.
Message Waiting / Callback
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
If you try to call an extension that is busy or does not answer, you can leave a message wait indication 
at that extension, requesting a return call.Action Result
1.   Lift the handset.
2.   Dial the extension number. Busy signal
3.   Enter the OHVA feature access code (default = 
8).
4.   Make your announcement 
						

							Section 700 - Operation Chapter 7. SLT Features
576-13-700 DBS 576 (USA), Revised 6/11/98  279
Operation
To leave a message waiting indication:
To answer a message waiting indication (Callback):
To cancel a Callback Message:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Message Wait set/cancel)
• FF1-0-03: Extension COS (Priority Message Wait set/cancel)
• FF1-2: Dial Plan
• FF3: Extension COS
Considerations
• The System has priority message waiting for 3rd-party voice mail. See “Voice Mail Integration 
(Third Party)” on page 69.Action Result
1.   Lift the handset. Intercom dial tone
2.   Dial the extension number. Ring or busy tone
3.   While the telephone is still ringing, or when you hear the 
busy tone, enter the Message Wait Set code (default = 4
).
4.   Replace the handset.
Action Result
1.   Lift the handset. Stutter dial tone
2.   Enter the Message Wait Callback code (default = *6
). Telephone automatically dials extension 
that set Message Waiting Indication
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Callback Request Cancel code (default = *5
).
3.   Replace the handset. 
						

							280 DBS 576 (USA), Revised 6/11/98 576-13-700
Chapter 7. SLT Features Section 700 - Operation
Paging
CPC-96, CPC-288, and CPC-576 Version 1.0
Description
The System allows you to make both internal and external pages and announcements. Internal pages 
are made via the System’s key telephone speakers. External pages are made through the speakers of 
an external paging system connected to the System.
Paging calls can be answered from any extension using the Meet-Me Answer feature.
Operation
To make a page:
Meet-Me Answer
To answer a page using Meet-Me Answer:
Hardware Requirements
• External relays, amplifier, and speakers are required for external paging. 
Related Programming
• FF1-0-02: Paging Override
• FF1-0-03: Extension COS (Paging)
• FF1-0-04: Trunk COS (Paging)
• FF1-2: Dial Plan
• FF2: Trunk COS
• FF3: Extension COS
Considerations
• If an external paging system has been connected, pages can be made to Paging groups 
0-
9 
through the external speakers. Voice paging can also be heard over the extensions in groups 
0-
9.
• An extension can belong to more than one paging group.Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Group Paging code (default = 
#).
3.   Enter the number of the desired Paging group (
0-9).
4.   Make your announcement.
5.   Replace the handset.
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Meet Me Answer code (default = 
##). Connected to specified party