Panasonic Digital Business System Section 300 Installation Guide

							Section 700, Feature Operation 
Issue 1. July 6, 1993 Key Telephone Features 
CPC-6, Version 4 
Related Programming 
l FFl (System): Extension Class of Service (CPC-B Version 3.1 or higher) 
l FF3 (Extension): Class of Service (CPC-B Version 3.1 or higher) 
l FF3 (Extension): Extension Page Group 
l FF5 (FF Keys): FF Key Assignments for Extensions 
Considerations 
l If more than one call is arriving at the Paging Group, the Group Call Pickup 
feature will answer the call to the lowest port number first. 
l If the called extension belongs to more than one Paging Group, the Group 
Call Pickup Feature will answer the call to the lowest numbered Paging 
Group first. 
l You can answer incoming calls, Intercom Tone Calling, or Intercom Voice 
Calling using the Group Call Pickup feature. You cannot answer Paging or 
Callback with this feature. 
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							Section 700, Feature Operation 
Issue 1. July 6, 1993 Key Telephone Features 
CPC-B, Version 4 
Call Transfer 
(All Versions) 
The DBS provides two call transfer methods: blind transfer and screened transfer. 
Blind Transfer 
Description 
Blind transfer allows the transfer of a call directly to an extension, without waiting for 
the called extension to answer. 
Operation 
1. Press the HOLD key to place the outside call on hold. 
l The line LED for the outside line on hold will flash green. 
l You will hear intercom dial tone from the handset. 
l “Hold ##O 1” will appear on the display if the call is on line 1. 
2. Dial the extension number to which the call is to be transferred. 
“Call-EXT 135” will appear on the display if you dialed extension 135. 
3. Replace the handset before the other party answers. 
* You can also replace the handset after the third party answers. 
l The line LED for the original outside line will turn red when the call has 
been transferred. 
l “Transf 135 #Ol” will appear on the display if a call on line 1 is transferred 
to extension 135. 
l The third party need only pick up the handset to speak to the outside line. 
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							Section 700, Feature Operation 
Issue 1. July 6, 1993 Key Telephone Features 
CPC-B, Version 4 
Related Programming 
l FFl (System): Onhook Transfer 
l FFI (System): Extension Transfer Recall Timer 
l FE1 (System): Attendant Transfer Recall Timer 
Considerations 
* In order to transfer a call by pressing HOLD, dialing the extension, and 
going onhook, the Onhook Transfer feature must be enabled in system 
programming. 
l If Onhook Transfer is disabled, blind transfer is performed by pressing 
HOLD, dialing the extension number, pressing PROG, then going onhook. 
l In Onhook Transfer is enabled, calls can also be transferred by pressing 
PROG before going onhook. 
l The Attendant can transfer calls while the handset is still in place, even if 
the system is not set for Onhook Transfer. 
l You cannot transfer a call to an extension that has Do Not Disturb or 
Absence Message activated. 
l You can transfer a call to an extension that has Call Forwarding activated. 
The transferred call will follow the call forwarding path of the extension it 
is transferred to. 
For example, if extension “A” is forwarded to extension “B,” calls that are 
transferred to extension “A” will be forwarded to extension “B.” 
l When you transfer a call to an extension that is busy or does not answer and 
does not have Call Forwarding activated, the transfer will recall to your 
extension after the Transfer Recall Timer expires. The other extension’s 
number and the number of the transferred CO line or extension will then 
appear on your display. 
(For example, if you transfer an outside call on line 1 to extension 135 and 
that extension does not answer, the call will return to your extension and 
“Recall 135 #Ol” will appear on the display.) 
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							Section 700, Feature Operation 
issue 1. July 6, 1993 Key Telephone Features 
CPC-B, Version 4 
Screened Transfer 
Description 
Using the Screened Transfer feature, you can contact a third party and announce the 
call before the transfer. 
Operation 
To use Screened Transfer when your system is set for Onhook Transfer: 
1. Press the HOLD key to place the call on hold. 
l The line LED for the outside line on hold will flash green. 
l You will hear intercom dial tone from the handset. 
l “Hold TKK #IO 1” will appear on the display if the call is on outside line 1. 
2. Dial the extension number to which the call is to be transferred. 
3. When your call is answered, inform the third party of the transfer. 
l The EXT LED will stop flashing and remain lit. 
l “Talk-EXT 135” will appear on the display if extension 135 answered. 
4. Hang up the handset 
l The line LED for the original outside line will turn red. 
* The third party need only pick up the handset to speak to the outside line. 
To 
use Screened Transfer when Onhook Transfer is disabled: 
1. Press the HOLD key to place the outside call on hold. 
l The line.LED for the outside line on hold will flash green. 
l You will hear intercom dial tone from the handset. 
l “Hold TRK #IO 1” will appear on the display if the call is on line 1. 
2. Dial the extension number to which the call is to be transferred. 
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							Section 700, Feature Operation 
Issue 1. July 6, 1993 Key Telephone Features 
CPC-B, Version 4 
3. When your call is answered, inform the third party of the transfer. 
l The EXT LED will stop flashing and remain lit. 
l “Talk-EXT 135” will appear on the display if extension 135 answered. 
4. Press the PROG key or dial “8.” 
l The line LED for the original outside line will turn red. 
l “TRF 135 TRK ##01” will appear on the display if a ca.Hon line 1 is 
transferred to extension 135. 
l The third party need only pick up the handset to speak to the outside line. 
5. Hang up to complete the transfer. 
Related Programming 
l FFl (System): Onhook Transfer 
l FFl (System): Extension Transfer Recall Timer 
l FFl (System): Attendant Transfer Recall Timer 
Considerations 
l The Attendant can transfer calls while the handset is still in place, even if 
the system is not set for Onhook Transfer. 
. . . 
l You cannot transfer a call to an extension that has Do Not Disturb or 
Absence Message activated. 
l You can transfer a call to an extension that has Call Forwarding activated. 
The transferred call will follow the call forwarding path of the extension it 
is transferred to. 
For example, if phone “A” is covered to phone “B,” calls that are 
transferred to phone “A” will be forwarded to phone “B.” 
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							Section 700, Feature Operation 
issue 1. July 6, 1993 Key Telephone Features 
CPC-B, Version 4 
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l 
When you transfer a call to an extension that is busy or does not answer,and 
does not have Call Forwarding activated, a call tone will sound at your 
extension after Transfer Recall Timer expires. The other extension’s 
number and the number of the transferred CO line or extension will then 
appear on your display and the call will be returned to your extension. 
(For example, if you transfer an outside call on line 1 to extension 135 and 
that extension is busy or does not answer, the call will return to your 
extension and “Recall 135 #Ol” will appear on the display.) 
Call Waiting 
(All Versions) 
Description 
You can send a Call Waiting signal, followed by a brief LED message, to a busy 
extension. The party receiving the message need only replace the handset and then 
pick it up again to be automatically connected to the message sender’s extension. 
The following messages can be sent using the Call Waiting feature: 
Table 8. Call Waiting Text Messages 
Message 
Code Message 
5 “Visitor Here” 
6 “Need Help” 
7 “Important” 
8 “Urgent” 
9 
“Emergency” 
Message codes 0 - 4 cannot be used. 
With CPC-B Version 4.0 or higher, users can also respond to call waiting by sending a 
text message, See “Call Waiting/OHVA Text Reply” on page 95. 
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							Section 700, Feature Operation 
Issue 1. July 6, 1993 Key Telephone Features 
CPC-B, Version 4 
Operation 
To set Call Waiting: 
1. Press the ON/OFF key. 
2. Dial the extension number. 
You will hear a busy tone from the speaker. 
3. Press “3.” 
l The EXT LED will flash. 
l “Call Wait 157” will appear on the display if you called extension 157. 
4. If you want to send a text message, dial the desired message code (5 - 9). 
The corresponding message will display on the called party’s phone. (If the 
called party does not have a display, he or she will continue to hear a call 
waiting indication.) 
5. Remain on the line until the called party picks up. 
To answer Call Waiting: 
1. The EXT LED will flash, indicating Call Waiting has been sent. 
2. “Call Wait 135” will appear,on the display if extension 135 sent the Call 
Waiting. 
3. Replace the handset. 
l The current call will be disconnected. 
l “Call Wait- 100” will appear on the display. 
4. Pick up the handset. 
l You will automatically be connected to the extension sending the Call 
Waiting. 
’ 
l “Talk-EXT 100” will appear on the display. 
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							Section 700, Feature Operation 
issue 1. July 6, 1993 Key Telephone Features 
CPC-6, Version 4 
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Note: To answer a call waiting tone, you may flash the switchhook, ratlrer 
than hang up. If you flash the switchhook, you are connected to the waiting 
party immediately. 
To answer Call Waiting using the Talk Back key: 
A “Talk Back” key can be assigned to an FF key. The Talk Back key allows you to 
answer a waiting call without disconnecting the original call. 
1. The LED of the Talk Back key will flash red, indicating Call Waiting has 
been sent. 
2. Press the Talk Back key to answer CalI Waiting. 
l The LED of the TaIk Back key will flash green. 
l The current call will be held automatically. 
3. Press the Talk Back key again to return to the original call. 
The LED of the TaIk Back key will go off. 
Related Programming 
l FFl (System): Extension Class of Service (CPC-B Version 3.1 or higher) 
l FF3 (Extension): Class of Service (CPC-B Version 3.1 or higher) 
l FF3 (Extension): Call Waiting Notification Tone 
l FF3 (Extension): Call Waiting (Receive) 
l FF5 (FF Key Settings): FF Key Assignments for Extensions 
Considerations 
l When using an SLT, message code 8 cannot be used. (The digit “8” is used 
to transfer calls on SLTs.) 
l Call Waiting can be used without entering a message code. 
l Call Waiting is cancelled when the sender replaces the handset 
l If the extension called has DND activated, has a call on hold, is ringing 
(from another call), or is engaged in a conference call,’ Call Waiting cannot 
be sent. i 
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							Section 700, Feature Operation 
Issue 1. July 6, 1993 Key Telephone Features 
CPC-B, Version 4 
l A call on an outside line can be placed on hold before Call Waiting is 
answered to avoid terminating the original call. An Intercom Catl, however, 
must be terminated before Call Waiting can be answered. 
l If onhook Call Transfer has been programmed and an outside line is placed 
on hold to answer Call Waiting, make sure you replace the handset after the 
other extension hangs up. If the caller hangs up first, the held call will be 
transferred to the called extension. 
l Call Waiting cannot be sent to an ML key. 
Call WaitinglOHVA Text Reply 
(CPC-B Version 4.0 or higher) 
Description 
When a busy party receives an indication of incoming intercom call, the busy party 
can respond by sending a text message back to the caller. 
The text message can be sent after any of these intercom call indications: 
l Call waiting tone 
l Call waiting tone followed by a text message 
0 An offhook voice announce. 
Operation 
When you are talking on a call and receive an indication of a incoming intercom call, 
press CONF then dial 1-5. 
The following table shows the default text associated with messages 1 to 5. 
Message Number Message Definition 
1 
Take A Message 
2 Please Hold 
3 Will Call Back 
4 Transfer 
5 Unavailable 
Messages l-5 can be changed through system programming. 
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							Section 700, Feature Operation 
Issue 1. July 6,1993 Key Telephone Features 
CPC-B, Version 4 
Programming 
l FF6 (Names and Messages): Call Waiting/OHVA Text Reply 
Considerations 
l Text messages l-5 can be changed from an attendant phone or a DSS/72. 
Camp-on 
(All Versions) 
Description 
If you reach a busy extension, the Camp-on feature will alert you with a ring when the 
extension becomes free. You will then be able to pick up your handset to automatically 
dial the extension. 
Operation 
To activate the Camp-on feature: 
1. Pick up the handset. 
2. Dial the desired extension number. 
You will hear a busy tone if the extension is busy. 
3. Press “3.” 
l You will hear ringback tone. 
l If the Camp-on feature cannot be set, you will continue to hear a busy tone. 
4. Replace the handset after you hear the ringback tone. 
5. Wait for the station callback ring. 
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