Panasonic Dmp Bd35 Operating Instructions

							RQT9243 or RQT9350
31
To select these options, perform steps 1–4 ( >30)
“Video”
Still Mode (paused video) [BD-V] [AVCHD] [DVD-V]
Select the type of picture shown when you pause playback 
(> 46, Frames and fields). ≥
Auto≥Field: Select if jittering occurs when “Auto” is selected. (The picture 
is coarser.)
≥ Frame: Select if small text or fine patterns cannot be seen clearly 
when “Auto” is selected. (The picture is clearer and finer.)
Seamless Play [DVD-VR]
Select the play mode between playlist chapter segments and partially 
deleted titles. ≥
On: The chapters in playlists are  played seamlessly. This does 
not work while searching or when there are several audio 
types included on the playlist. Additionally, the positioning of 
chapter segments may change slightly.
≥ Off: The points where chapters in playlists change are played 
accurately, but the picture may freeze for a moment.
Black Level ControlSelect lighter or darker for adjusting the black level control to the 
desired setting for picture enhancement. ≥
Lighter
: When video is output from VIDEO OUT terminal.
≥ Darker: When video is output from COMPONENT VIDEO OUT 
terminal.
“Audio”
Dynamic Range Compression [BD-V] [AVCHD] [DVD-V] [DivX]
(Dolby Digital, Dolby Digital Plus and Dolby TrueHD only)
Change the dynamic range ( >46) for late night viewing. ≥
On ≥Off≥ Auto: Effective only when Dolby TrueHD is played.
Digital Audio Output ( >8)≥Press [OK] to show the following settings.
Dolby D/Dolby D +/
Dolby TrueHDSelect whether Dolby Digital, Dolby 
Digital Plus, Dolby TrueHD, DTS 
Digital Surround, DTS-HD High 
Resolution Audio or DTS-HD Master 
Audio is output in “Bitstream” or 
“PCM” format.
≥Not making the proper settings may 
result in noise.
≥ If the unit is connected with the 
HDMI AV OUT terminal, the 
specifications of the connected 
equipment take preference over this 
unit and audio selected in these 
items may not be output (e.g., when 
a television is connected, the HDMI 
audio output of this unit is limited to 
down-mixed 2ch.) ≥
Bitstream:
Select “Bitstream” when the connected equipment can decode the 
respective audio format. 
– Connect equipment supporting HDMI (High Bit rate Audio) and use a  High Speed HDMI Cable in order to output high bit rate audio such as 
Dolby Digital Plus, Dolby TrueHD, DTS-HD High Resolution Audio or 
DTS-HD Master Audio.
≥ PCM:
Select “PCM” when the connected equipment cannot decode the 
respective audio format. 
Refer to the operating instructions for connected devices to verify whether or 
not they can decode each of the audio formats.
DTS/DTS-HD
BD-Video Secondary Audio 
[BD-V]
Turn on/off the clicking sound on the menu and audio with 
secondary video in picture-in-picture mode. ( >21) ≥
On: The primary audio and secondary audio are mixed and output. The 
sampling frequency is converted to 48 kHz.
≥ Off: The clicking sound on the menu and secondary audio are not 
output.
PCM Down ConversionSelect how to output audio with a sampling frequency of 96 kHz or 
more.
≥Signals are converted to 48 kHz despite the settings across in 
the following cases:
– when the signals have a sampling frequency of over 96 kHz
– when the disc has copy protection
– when “BD-Video Secondary Audio” is set to “On” ≥
On: Signals are converted to 48 kHz. (Choose when the connected 
equipment cannot process signals with sampling frequency of 
96 kHz.)
≥ Off
: Signals are output as 96 kHz. (Choose when the connected 
equipment can process signals with sampling frequency of 
96 kHz.) 
DownmixSwitch the downmix system for playing back multi-channel 
surround sound.
≥When “Dolby D/Dolby D +/Dolby TrueHD” or “DTS/DTS-HD” is 
set to “Bitstream”, there are no downmix effects for the outputted 
audio.
≥ The audio will be outputted in “Stereo” in the following cases.
– AVCHD playback
– Playback of clicking sound on the menu and audio with 
secondary video in picture-in-picture mode ≥
Stereo
: When connected to equipment that does not support 
the virtual surround function.
≥ Surround encoded: When connected to equipment that supports the 
virtual surround function (Dolby Pro Logic, DTS 
Neo: 6, etc.).
Settings
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							RQT9243 or RQT9350
32
Changing the unit’s settings
To select these options, perform steps 1–4 (> 30)Underlined items are the factory presets.
* In this unit, a P4HD ( >47) video processor is used to provide video  of optimal resolution to the connected TV.
“Display”
Status MessagesChoose whether to show status messages automatically. ≥
Automatic
≥Off
On-screen LanguageChoose the language for these m enus and on-screen messages. ≥
English
≥Français ≥Español
Screen Saver FunctionThis is to prevent burn-in on the screen.
≥ When this is set to “On”, the masked-off area on the screen 
becomes gray.
[Only when connecting with an HDMI cable or a component video 
cable and “HDMI Resolution” ( Dbelow) is set to any other mode 
than “480p”, or “Component Video Resolution” ( Dbelow) is set to 
“720p” or “1080i”] ≥
On:
If there is no operation for 10 minutes or  more, the displayed screen switches 
to the other states automatically.  – When the Direct Navigator or FUNCTIONS  menu is displayed, the display 
returns to the screen saver mode.
– When CD or MP3 is played, the display returns to the screen saver mode.  (Playback continues.)
– When still pictures are shown (except for slideshows), the display returns  to the Direct Navigator screen. 
≥ Off
FL DisplayChanges the brightness of the unit’s display. ≥
Bright≥Dim: The display is dimmed.
≥ Auto: The display is dimmed during playback and bright except 
playback.
SD Card LED Control [BD55]
Set the lighting method for the lamp on the SD card slot. ≥
On≥Off
≥ SD inserted: When this unit is turned on and SD card is inserted, the 
lamp is lighted.
License Information about the software used by this unit is displayed. 
“TV / Device Connection”
TV AspectSet to match the type of television connected.When connected to a 4:3 aspect television:
≥
4:3 Pan & Scan: Video recorded for a widescreen is played as Pan & Scan 
(unless prohibited by the producer of the disc). When playing 
BD-Video, video is output as “4:3 Letterbox”.
≥ 4:3 Letterbox:  Video recorded for a widescreen is played in the letterbox style.
When connected to a 16:9 widescreen television:
≥ 16:9
:  Video recorded for 4:3 aspect screen is displayed as a 4:3 ratio 
image in the center of the screen.
≥ 16:9 Full:  Video recorded for 4:3 aspect screen is displayed as a 
horizontally stretched 16:9 image.
HDMI Connection≥Press [OK] to show the following settings.
HDMI Video ModeSelect “On” when video is output from HDMI AV OUT 
terminal. ≥
On: Images are output from the HDMI terminal in the resolution set in “HDMI 
Resolution”. Video from COMPONENT VIDEO OUT terminal is output as 
“480i”.
≥ Off Images are output in the resolution set in “Component Video Resolution”.
HDMI Resolution*The items supported by the connected devices are 
indicated on the screen as “ ¢”. When any item without “ ¢” 
is selected, the images may be distorted. ≥
Auto: Automatically selects the output resolution best suited to the 
connected television (1080p, 1080i, 720p or 480p).
≥ 480p ≥720p
≥ 1080i ≥1080p
– When the unit is connected to an amplifie r/receiver that does not support the 
resolution set on the unit, the video cannot be output properly. In this case, use 
the HDMI cable to connect the unit to the TV and then connect the unit to the 
amplifier/receiver using a cable other than HDMI.
– To enjoy high definition video up-converted to  1080p, you need to connect the unit 
directly to 1080p compatible HDTV (High  Definition Television). If this unit is 
connected to an HDTV through other equipment, it must also be  1080p 
compatible.
24p Output [BD-V] [DVD-V]
When this unit is connected to a TV supporting 1080/24p 
output via an HDMI cable, this unit displays each frame at 
1/24 second intervals – the same interval originally shot 
with the film camera.
≥ When playing DVD-Video, set to “On” and then set “24p” 
in “Video” (> 29) to “On” ≥
On: Images in 24p are output in 24p as they are. 
However, 
– when video is being output at 24 frames, images from any other terminal than the HDMI terminal may not be output properly.
– [BD-V] : when images other than 24p are played, images are output at 
60p.
≥ Off
HDMI RGB Output RangeEffective when connected to a device that only supports 
RGB output.  ≥
Standard: The video is output as it is.
≥ Enhanced:  When the black and white contrast of a video is low, the signal 
is enhanced to reprod uce clear video.
HDMI Audio OutputThis setting selects whether or not to output audio from 
HDMI. ≥
On:
≥ Off: When the TV is connected to this unit using an HDMI cable, and this unit 
is also connected to other devices, su ch as an amplifier/receiver using an 
optical digital audio cable or a coaxial cable  [BD55].
VIERA LinkSet to use “HDAVI Control” function when connected with 
an HDMI cable to a device that supports “HDAVI Control”. ≥
On:
≥ Off: Select when you do not want to use “HDAVI Control”.
Component Video Resolution*This sets the video output resolution when using the 
component video terminal.  ≥
480i≥480p ≥720p ≥1080i
Even if you select “720p” or “1080i”, the video output resolution is restricted to 
“480p” when images of DVD-Video discs are output from the COMPONENT VIDEO 
OUT terminals.
Analog Audio Output [BD55]
When connected with AUDIO OUT terminals, you can set 
the unit to output the best possible sound for your speakers.  ≥
2ch (Downmix) + 5.1ch: When connecting to 2ch AUDIO OUT or 5.1ch AUDIO 
OUT. ( >34)
≥ 7.1ch: When connecting to 7.1ch AUDIO OUT. ( >34)
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							RQT9243 or RQT9350
33
To select these options, perform steps 1–4 ( >30)
When other Panasonic products respond to this remote control
Change the remote control code on the main unit and the remote control (the two must match) if you place other Panasonic produc ts close together.
“Network”
IP Address/DNS Settings (>17)
≥Press [OK] to show the following settings.
Connection Test— — — —
IP Address Auto Configuration (DHCP) ≥On≥Off
IP Address — — —. — — —. — — —. — — —
Subnet Mask — — —. — — —. — — —. — — —
Default Gateway — — —. — — —. — — —. — — —
DNS Auto Configuration (DHCP) ≥ On≥Off
Primary DNS — — —. — — —. — — —. — — —
Secondary DNS — — —. — — —. — — —. — — —
Auto Detect Connection Speed ≥ On≥Off
Connection Speed Setting
This is enabled only when “Auto Detect Connection Speed” is 
turned “Off”. ≥
10BASE Half Duplex
≥10BASE Full Duplex
≥ 100BASE Half Duplex ≥100BASE Full Duplex
Proxy Server Settings (>18)
≥Press [OK] to show the following settings.
Reset to factory preset≥Ye s ≥No
Proxy Address(The initial setting is blank.)
Proxy Port Number(The initial setting is “0”.)
“Others”
Off TimerSelect how long the unit remains on when it is not being 
used. ≥
2 Hours ≥6 Hours≥Off
Remote Control Code≥ Set Code 1≥Set Code 2 ≥Set Code 3
Easy Setting
You can execute basic settings (“On-screen Language”, “TV 
Aspect”, “Analog Audio Output”  [BD55]). ≥
Ye s ≥No
Restore Default Settings
This returns all values in the Setup menu and the on-screen 
menu, except for “Remote Control Code”, “On-screen 
Language”, “IP Address/DNS Settings”, “Proxy Server 
Settings”, “DVD-Video Ratings” and “BD-Video Ratings” to 
the default settings. ≥
Ye s ≥No
DivX Registration [DivX] (> 24)
You need this registration code to purchase  and play DivX Video-on-Demand (VOD) content.
Firmware Update (>14)
≥Press [OK] to show the following settings.
Automatic Update Check
When this equipment remains connected to the Internet, 
it will check for the latest firmware version when it is 
turned on and you can update it if necessary. ≥
On
≥Off
Update NowYou can update the firmware manually.
1 Press [SETUP]. 
2 Press [ 3,4] to select “Others” and press [OK].
3 Press [ 3,4] to select “Remote Control 
Code” and press [OK].
4 Press [ 3,4] to select the code (1, 2, or 3) and 
press [OK].
5
To change the code on the remote control
While pressing [OK], press and hold the 
numbered button ([1], [2] or [3]) for more than 5 seconds.
6 Press [OK].
When the following indicator 
appears on the unit’s display and 
you are unable to operate the unit
The unit’s remote control code
Press and hold [OK] and the 
indicated number button at the 
same time for more than 5 seconds.
Set Code 1 
Set Code 2 
Set Code 3 
Remote Control Code 
Press []and[OK]togetherfor more than 5 seconds on 
the remote.
Settings
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							34
RQT9243 or RQT9350
Changing the unit’s settings
Changing the speaker setting to suit your speakers [BD55]
When connecting to an amplifier/receiver to enjoy multi-channel surround sound, use the following settings on this unit if they  cannot be set on the 
amplifier/receiver.
The settings are effective when connecting to analog 7.1 ch/5.1ch AUDIO OUT terminal.
Preparation1 Set “Analog Audio Output” to “2ch (Downmix) + 5.1ch” or “7.1ch”. 
(> 32)
A message is displayed.
2 Press [OK].
* Surround back channel is enabled only when setting “Analog Audio  Output” to “7.1ch”.
Speaker presence and size ( )
Set all the connected speakers individually.
1Press [ 3,4,2 ,1] to select the speaker icon and press [OK].
2 Press [ 3,4] to select the setting and press [OK].
Icon examples:
Surround speaker (LS)
≥ Large : Select when the speaker supports low-frequency 
(under 100 Hz) reproduction.
≥ Small : Select when the speaker does not support 
low-frequency reproduction.
In order to make an ideal listening environment, settings of speaker 
sizes may be automatically adjusted. 
For example, if the subwoofer is  set to “No”, the front speakers will 
automatically be set to “Large”. (In this case, we recommend 
connecting a speaker that c an reproduce bass below 100 Hz.)
Delay time ( )
For optimum listening with 7.1/5.1- channel sound, all the speakers, 
except for the subwoofer, should be the same distance from the 
seating position.
If you have to place the center, surround and surround back speakers 
closer to the seating position, adjust the delay time to make up for the 
difference.
If either distance  A or  C is less than  B (Dbelow), find the 
difference in the relevant table and change to the recommended 
setting.
1 Press [ 3,4 ,2, 1] to select the delay time box ( ) and press 
[OK].
2 Press [ 3,4 ] to select the setting and press [OK].
: Actual speaker position
:  Ideal speaker position
A B C  : Primary listening distance
Channel balance ( )
1Select “Test” and press [OK].
A test signal is output.
Front (L) _—)Center_—) Front (R) _—)Surround (RS)
:;
Surround (LS) (— Surround Back (LB)  (— Surround Back (RB)
2 While listening to the test signal, press [ 3,4 ] to adjust the 
volume of each speaker
Front speakers: 0.0 to  s6.0 dB
Center and surround speakers: 0.0 to s12.0 dB
≥ You cannot adjust the volume of surround back speakers.
3 Press [OK].
The test signal stops.
≥No signal is output for the subwoofer. To adjust its volume, play 
something, then return to this screen to adjust to suit your taste.
4 Press [OK].
ms
msL
CompleteTest
LS
R
SW
RS
dB
dB dB
dB
dB
dB
LBRB
0.00.0
0.00.0
0.0
0.00.00.0
ms dB
dB0.00.00.0
C
Subwoofer
Front (R)
Center
Front (L)
Complete
 (LS) Surround
 (RS) Surround back
Test
 (RB)*
 (LB)
LLSRSWRSLBRBC
LSLS
No
Large SmallA Center speaker
DifferenceSetting
Approx. 34 cm (1 ft. 1 in.)1.0 ms
Approx. 68 cm (2 ft. 2 in.)2.0 ms
Approx. 102 cm (3 ft. 4 in.)3.0 ms
Approx. 136 cm (4 ft. 5 in.)4.0 ms
Approx. 170 cm (5 ft. 6 in.)5.0 ms
C Surround/Surround back speakers
DifferenceSetting
Approx. 170 cm (5 ft. 6 in.)5.0 ms
Approx. 340 cm (11 ft. 1 in.)10.0 ms
Approx. 510 cm (16 ft. 8 in.)15.0 ms
ms0.0
ms0.0
L
LS
R
SW
C
RS
C
RSLS
AB
C
L
LB
R
RS
SW
C
RB
C
RB
RSLS
LB
AB
CCLS
Approximate room dimensions
Circle of constant primary listening distance
5.1ch speaker connection
7.1ch speaker connection
dB0.0
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							RQT9243 or RQT9350
35
Reference
About MP3/JPEG/DivX files
MP3
JPEG
DivX 
[BD55]
Subtitles text file of DivX [BD55]
≥English alphabet and Arabic numerals  are displayed correctly. Other 
characters may not be displayed correctly.
≥ The display order on this unit may differ from how the order is 
displayed on a computer.
≥ Depending on how you create the media (writing software), files 
and folders may not play in the order you numbered them.
≥ This unit is not compatible with packet-write format.
≥ Depending on the recording conditions, the media may not play. 
≥ Operation may take time to complete when there are many files 
and/or folders and some files may not display or be playable.
*1 ISO9660 level 1 or 2 (except for extended formats), Joliet This unit is compatible with multi-session.
This unit is not compatible with packet writing.
*2 Discs must conform to UDF 2.0.
*3 Discs must conform to UDF 2.5.
*4 Design rule for Camera File system: unified standard established 
by Japan Electronics and Information Technology Industries 
Association (JEITA). 
*5 Discs must conform to UDF bridge (UDF 1.02/ISO9660). This unit is not compatible with multi-session. 
The default session only is played.
File format MP3
Playable 
media
CD-R*
1, CD-RW*1
Extension
Files must have the extension “.mp3” or “.MP3”.
Compression 
rate 32 kbps to 320 kbps
Sampling 
rate 44.1 kHz/48 kHz
Reference ID3 tags: version 1, 2.2, 2.3, 2.4
ID3 is a tag embedded in MP3 track to provide 
information about the track.
This unit supports the versions listed above but only 
titles and the names of artists can be displayed.
≥If there is a large amount of still picture data etc. 
within a MP3 file, play may not be possible.
File format JPEG
Playable 
media CD-R*
1, CD-RW*1, DVD-RAM*2, BD-RE*3, 
SD card
Extension Files must have the extension “.jpg” or “.JPG”.
Picture 
resolution between 34
k34 and 8192k 8192 pixels
(sub sampling is 4:2:2 or 4:2:0)
Reference JPEG conforming DCF*
4 is supported.
Thawing Time: approx. 2 sec. (7M pixels)
≥ MOTION JPEG and Progressive JPEG is not 
supported
File format DivX
Playable 
media CD-R*
1, CD-RW*1, DVD-R*1, *5, DVD-R DL*1, *5
Extension
Files must have the extension “.DIVX”, “.divx”, 
“.AVI” or “.avi”.
Picture 
resolution between 32
k32 and 720k 576 pixels
Reference ≥Plays all versions of DivX video (including 
DivX 6) with standard playback of DivX media 
files.
Certified to the DivX Home Theater Profile.
Video
– Number of stream: Up to 1
– Codec: DIV3, DIV4, DIVX, DV50, DIV6
– FPS (Frame Per Second): Up to 30 fps
Audio
– Number of stream: Up to 8
– Format: MP3, MPEG, AC3
– Multi channel: AC3 is possible. MPEG multi is 
2 ch conversion.
≥ GMC (Global Motion Compensation) is not 
supported.
≥ Picture may stop if the DivX files are greater 
than 2 GB.
File format Subtitles text file of DivX
Playable 
media CD-R*
1, CD-RW*1, DVD-R*1, *5, DVD-R DL*1, *5
File format
MicroDVD, SubRip, or TMPlayer
Extension Files must have the extension “.SRT”, “.srt”, 
“.SUB”, “.sub”, “.TXT”, or “.txt”
Reference ≥The DivX video file and subtitles text file are 
inside the same folder, and the file names are 
the same except for the file extensions.
≥ If there are more than one subtitles text files 
inside the same folder, they are displayed in the 
following order of priority: “.srt”, “.sub”, “.txt”.
≥ In the following situations, the subtitles cannot 
be displayed as recorded. Furthermore, 
depending on the methods used to create the 
file or the state of the recording, only parts of the 
subtitles may be displayed, or the subtitles may 
not be displayed at all.
–  When special text or characters are included 
in the subtitles text.
–  When the file size is larger than 256 KB.
–  When characters with specified styling are  included in the subtitle data.
– Codes that specify the character style within  files are displayed as subtitle characters. 
–  When data with a different format exists within  the subtitle data.
≥ If the file name of the DivX video file is not 
displayed correctly on the menu screen (the file 
name is displayed as “_”), the subtitles text may 
not be displayed correctly. 
≥ Depending on the disc, the subtitles text cannot 
be displayed when search and other such 
operations are being performed.
Reference
Settings
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							RQT9243 or RQT9350
36
Messages
The following messages or service numbers appear on the television or unit’s display when something unusual is detected during startup and use.
On the television Page
Authorization Error
This unit is not authorized 
to play this title.≥[DivX]: You are trying to play the DivX VOD content that was purchased with a 
different registration code. You cannot play the content on this unit.  24
Cannot play.
≥You inserted an incompatible disc (Discs recorded in PAL video, etc.). 6, 7
Cannot display on this unit.≥You tried to play a non-compatible image.
≥ Confirm “SD” on the unit’s display is not blinking and re-insert the card. 7, 35
—
No disc is inserted. ≥The disc may be upside down. —
Rental Expired.≥[DivX]: The DivX VOD content has zero remaining plays. You cannot play it.  24
$ This operation is 
currently disabled. ≥
Some operations are prohibited by the unit or disc. For example;
–
[BD-V]: During play back, reverse slow-motion or reverse frame-by-frame is not 
possible.
– Depending on the disc, you may not be able to perform search or skip when 
film previews and warning screens are being played back. 19, 20
—
Cannot connect.
Please check the 
connection of the LAN 
cable. ≥
When a hub is used but its Link lamp does not light up, check the cable 
connection, LAN terminal connection, cable itself (a cross over cable may be 
used by mistake), etc. 14
IP address is not set.
≥The “IP Address” in “IP Address/DNS Settings” is “---. ---. ---. ---”. Set the “IP 
Address”, “Subnet Mask”, and “Default Gateway”. (Select the automatic address 
acquisition if necessary.) 17
Cannot obtain IP address 
using DHCP. 
Please check the 
connection or router 
settings. ≥
If you use a hub, then check the connection between the hub and the router.
– Use the UPLINK port of the hub to connect to a router.
– Check whether or not the hub’s Link lamp lights up. If it does not light up, then 
check the cable connection, LAN terminal connection, cable itself (a cross over 
cable may be used by mistake), etc.
≥ If the above conditions are OK, then the router may not operate in DHCP mode. 
Check the router settings and operation. You may reset the router to restore it to 
normal. 14
This IP address is already in 
use. 
Please check the IP address 
setting. 
≥
This unit’s IP address is used by another device. Check the IP addresses of this 
unit, personal computers, and routers, etc. If necessary, reconfigure them to 
avoid IP addresses from being duplicated. —
Unable to perform 
Connection Test.
Please try again.≥
Turn the unit off. Remove the power cord and reconnect it and try again. If the 
same symptom persists, then consult your dealer. —
IP address not set correctly.
Connection Test was 
unsuccessful.  No reply
from host. 
Please check the 
connection or router 
settings. ≥
If you use a hub, then check the connection between the hub and the router.
– Use the UPLINK port of the hub to connect to a router.
– If the hub’s Link lamp does not light up, then check the cable connection, LAN 
terminal connection, cable itself (a cross over cable may have been used by 
mistake), etc.
≥ Check the “IP Address”, “Subnet Mask”, and “Default Gateway” in the “IP 
Address/DNS Settings”.
≥ If the MAC address information is required, then press [SETUP] to display the 
“Network” menu. 14
17
17
Network connection 
refused.
Please confirm Setup 
“BD-Live Internet Access.”
≥
When you set “BD-Live Internet Access” to “Allow (Limited)” and play BD-Live 
contents which do not have a content owner certificate, the Internet access of 
the content is not allowed. If you allow the content to connect to Internet, set 
“BD-Live Internet Access” to “Allow (ALL)”. 30
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							RQT9243 or RQT9350
37
On the unit’s displayPage
F99≥The unit fails to operate properly. Press [POWER  Í/I] on the main unit to switch 
the unit to standby for 3 seconds. Now press [POWER  Í/I] on the main unit 
again to turn the unit on. —
HDMI ONLY
≥Some BD-Video discs can only be output with HDMI. —
No PLAY≥There is a viewing restriction on a BD-Video or DVD-Video. 30
No READ≥The disc is dirty or badly scratched. The unit cannot play. —
PLEASE WAIT≥The unit is carrying out internal process.This is not a malfunction. You cannot 
operate the unit while “PLEASE WAIT” is displayed. —
SET 

(“    ” stands for a number.) ≥
The remote control and main unit are using different codes. Change the code on 
the remote control.
Press and hold [OK] and the indicated number button at the 
same time for more than 5 seconds. 33
UNFORMAT
≥You inserted an unformatted DVD-RAM, DVD-RW, +RW, an unused +R, +R DL 
or DVD-RW (DVD-Video format). —
UNSUPPORT
≥You have inserted a disc the unit cannot play. 6, 7
U59≥The unit is hot.
The unit switches to standby for safety reasons. Wait for about 30 minutes until 
the message disappears.
Select a position with good ventilation when installing the unit. Do not block the 
cooling fan on the rear of the unit. —
U72
U73
≥
The HDMI connection acts unusually.
– The connected equipment is not HDMI compatible.
– Please use HDMI cables that have the HDMI logo (as shown on the cover).
– The HDMI cable is damaged. —
H
  or F ≥There is something unusual. (The service number displayed after H and F 
depends on the unit’s condition.)
≥ Check the unit using the troubleshooting guide. If the service number does not 
disappear, do the following.
1) Disconnect the plug from the AC outlet, wait a few seconds, then reconnect it.
2) Press [POWER Í/I] to turn the power on. (The unit may be fixed.)
If the service number does not disappear despite doing the above, request 
service from the dealer. Inform the dealer of the service number when requesting 
service. —
38–40
START ≥The system is being restarted during the firmware update. Please do not turn off 
power. 14
UPD
/ ≥The firmware is being updated. 14
FINISH≥The firmware update is complete. 14
Reference
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							RQT9243 or RQT9350
38
Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart 
do not solve the problem, refer to “Customer Services Directory”  on page 42 if you reside in the U.S.A., or refer to “Product information” on page 44 
if you reside in Canada.
The following do not indicate a problem with this unit:≥ Regular disc rotating sounds.
≥ Image disturbance during search.
To reset this unit Page
Operation
To restore the unit if it 
freezes due to one of the 
safety devices being 
activated≥ Press and hold [POWER  Í/I] on the main unit for 3 seconds. (The settings 
remain unchanged.)—
To return all settings to the 
factory preset ≥
Select “Yes” in “Restore Default Settings” in the Setup menu.
This returns all values in the Setup menu and the on-screen menu, except for 
“Remote Control Code”, “On-screen Language”, “IP Address/DNS Settings”, 
“Proxy Server Settings”, “DVD-Video Ratings” and “BD-Video Ratings” to the 
default settings. 33
To return to the factory 
preset
(No setting)≥
Reset the unit as follows:
1Press [POWER  Í/I] on the unit to turn off the unit.
2 Press and hold [ ;], [POWER Í/I] and [ 
						

							RQT9243 or RQT9350
39
TV screen and videoPage
Sound
The images from this unit 
do not appear on the 
television.
Picture is distorted.
Jittering occurs.≥ Make sure that the television is connected to either the VIDEO OUT terminal, 
COMPONENT VIDEO OUT terminals or HDMI AV OUT terminal on this unit.
≥ Make sure that the television’s input setting (e.g., VIDEO 1) is correct.
≥ An incorrect resolution is selected in “Component Video Resolution”, when the 
television is connected to COMPONENT VIDEO OUT terminals. While stopped, 
press and hold [ ∫] and [ 1] (PLAY) on the main unit at the same time for more 
than 5 seconds to cancel this setting. Set the item again.
≥ If “24p Output” is set to “On” when the unit is connected to a TV through any 
terminal other than HDMI, images may not display properly. In this case, set “24p 
Output” to “Off”.
≥ When “24p Output” is set to “On”, HDMI authentication takes place where 24p 
images switch to other images, and a black screen is displayed.
≥ When “24p Output” is set to “On”, jittering may occur while playing DVD-Video 
other than 24p images. In this case, turn “24p Output” to “Off”.
≥ [DivX] : Images may not be output due to how files were created.
≥ Press [ ∫] and [ 1] (PLAY) simultaneously on the unit for more than 5 seconds to 
shift to more compatible mode with HDMI equipment. However, Dolby Digital 
Plus, Dolby TrueHD, and DTS-HD audio are not output in bitstream. To output the 
bitstream, select “Restore Default Settings” to restore the factory presets and 
make proper settings.
≥ Picture may not be seen when more than 4 devices are connected with HDMI 
cables. Reduce the number of connected devices.11
—
32
32
32
32
—
33
—
The screen changes 
automatically. ≥
When the “Screen Saver Function” in the Setup menu is set to “On”, the display 
may return to the screen saver mode automatically if there is no operation for 
10 minutes or more. 32
Video is not output in high 
definition.≥
High definition video cannot be output through the VIDEO OUT terminals.
≥ Confirm that the “HDMI Video Mode”, “HDMI Resolution”, and “Component Video 
Resolution” in the Setup menu are set properly. —
32
The 4:3 aspect ratio picture 
expands left and right.
Screen size is wrong. ≥
Use the television to change the aspect. Refer to your television’s operating 
instructions.
≥ When using a component video cable, set “Progressive” to “Video”. If the situation 
is not restored after that, set “TV Aspect” to “4:3 Pan & Scan”.
≥ When using an HDMI cable, change “TV Aspect” type to “16:9”. —
29, 32
32
There is a lot of after-image 
when playing video.≥ Turn “3D NR” or “Integrated NR” off if it is on.29
When playing DVD-Video 
using progressive output, 
one part of the picture 
momentarily appears to be 
doubled up. ≥
When you use the HDMI AV OUT terminal for video output, follow the steps below 
for setting.
1 Connect this unit to the TV with any cable except the HDMI cable.
2 When you connect with the Component Video cable, set “HDMI Video Mode” to 
“Off” and “Component Video Resolution” to “480i” in the Setup menu. 32
Still pictures (JPEG) do not 
playback normally.≥
The images that were edited on the PC, such as Progressive JPEG, etc., may not 
playback.35
No sound.
Low volume.
Distorted sound.
Cannot hear the desired 
audio type.≥Check the connections and the “Digital Audio Output” settings. Check the input 
mode on the amplifier/receiver if you have connected one.
≥ Press [AUDIO] to select the audio. 
≥
[BD55]: When the unit is connected to an amplifier/receiver with the AUDIO OUT 
terminal, set “Analog Audio Output” and match multi channel speaker settings. If 
these are not set properly, the audio is not output correctly.
≥
[BD55]: When connected to an amplifier/receiver or any other devices using both 
AUDIO OUT terminal and HDMI AV OUT terminal, the audio from AUDIO OUT 
terminal may not be output with the desired audio depending on the specifications 
of the connected devices, etc. Set “HDMI Audio Output” to “Off”, when you output 
multi-channel surround sound from AUDIO OUT terminal.
≥ The sound effects (Re-master, V. Surround, etc.) will not work when the bitstream 
signal is output from the HDMI AV OUT terminal or the DIGITAL AUDIO OUT 
terminal.
≥
[DivX]: Audio may not be output depending on how files were created.
≥ Audio may not be heard when more than 4 devices are connected with HDMI 
cables. Reduce the number of connected devices.
≥ To output audio from a device connected with an HDMI cable, set “HDMI Audio 
Output” to “On” in the Setup menu.
11–13, 31
20
32, 34
32
—
—
—
32
Cannot switch audio. ≥There are discs for which audio cannot be changed because of how the disc was 
created.
≥ When connecting an amplifier/receiver using a coaxial cable (
[BD55]), optical 
digital audio cable or an HDMI cable, you cannot switch the audio if “Dolby D/
Dolby D +/Dolby TrueHD” or “DTS/DTS-HD” is set to “Bitstream”. Set “Dolby D/
Dolby D +/Dolby TrueHD” or “DTS/DTS-HD” to “PCM” or connect using AUDIO 
OUT terminal. —
12, 13, 31
Reference
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							40
RQT9243 or RQT9350
Troubleshooting guide
CardPage
Network
Other difficulties with playback
The capacity of the SD card 
decreased.≥ When a BD-Video that supports the virtual package is used, and an SD card is in 
the slot, data may be written to the SD card. Erase the data by using “BD-Video 
Data Erase”, format the card or use a new card.21
MPEG-2 motion pictures 
and music on an SD card 
cannot be played. ≥
Data that can be played from an SD card are AVCHD and JPEG data.  7
The contents of the card 
cannot be read.≥The card is not compatible or the contents on the card may be damaged.
≥ Turn off and then turn on the unit again.7
—
I can’t connect to the 
network.≥ Are you subscribed to high speed internet connection? Check that the LAN cable 
is properly connected.
≥ Have you plugged a telephone cord into the LAN terminal on this unit? Connect 
with a straight LAN cable.
≥ Confirm the power for the modem or broadband router is turned on.
≥ Confirm the network settings. Follow any instructions you may have received from 
your ISP (Internet Service Provider) and make changes to the settings.
≥ Are the broadband router settings correct? Read the operating instructions for the 
broadband router.
≥ Is the broadband router and/or modem connected correctly ? Check the operating 
instructions for each device and connect accordingly.
≥ Check the “Network” and “BD-Live Internet Access” settings.14
14
—
—
—
—
30, 33
Audio and video 
momentarily pause.≥ This occurs between playlist chapters or scenes ([AVCHD] ).
≥ When playing a title recorded on both layers, the unit automatically switches 
between layers and plays the title in the same way as a normal program. 
However, video and audio may momentarily cut out when the unit is switching 
layers.—
—
Picture-in-picture is not 
played with BD-Video. ≥
Confirm whether the disc supports picture-in-picture.  —
The virtual package is not 
played with BD-Video. ≥Confirm whether the disc supports the virtual package. 
≥ The inserted SD card does not have sufficient available capacity.
≥ The SD card is write-protected.
≥ Sub contents copied to an SD card are provided by the disc producer as a part of 
the BD-Video content. Even if you record images and audio onto an SD card, it 
cannot be played as a virtual package.21
— 7
21
Alternative soundtrack and 
subtitles cannot be 
selected. ≥
The languages are not recorded on the disc.
≥ You may not be able to use the on-screen menu to change the soundtrack and 
subtitles on some discs. Use the disc’s menus to make changes. —
19
No subtitles.≥ Subtitles are not recorded on the disc.
≥ Turn the subtitles on. Set “Subtitle” on the on-screen menu to “On”.
≥ When progressive output is on, closed captions cannot be displayed.—
28 —
The subtitles overlap closed 
captions recorded on discs. ≥
Turn off the subtitles or turn off the closed caption setting on the TV. 28
The resume play function 
does not work.≥Memorized positions are canceled when 
–pressing [ ∫] several times.
– opening the disc tray.
≥ The resume play function may not work depending on the disc.
≥
[BD-V]: On BD-Video discs including BD-J, the resume play function does not work.
—
—
—
DMP-BD55_35PP-RQT9243_ENG.book  40 ページ  ２００８年８月２９日　金曜日　午前１０時２８分