Panasonic Home Network System Window Door Sensor Kx Hns101 Installation Guide

							Customer services
For assistance, please visit www.panasonic.com/support21
AppendixCustomer Services Directory (United States and 
Puerto Rico)
www.panasonic.com/support
or, contact us via the web at: 
www.panasonic.com/contactinfo
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
www.pstc.panasonic.com
or, send your request by E-mail to:
[email protected]
Obtain Product Information and Operating Assistance; locate your nearest
Dealer or Service Center; purchase Parts and Accessories; or make Customer 
Service and Literature requests by visiting our Web Site at:
You may also contact us directly at: 1-800-211-PANA (1-800-211-7262),
Monday - Friday 9 am to 9 pm; Saturday - Sunday 10 am to 7 pm, EST.
Purchase Parts, Accessories and Owner’s Manual online for all 
Panasonic Products by visiting our Web Site at:
You may also contact us directly at:1-800-237-9080 (Fax Only) 
(Monday - Friday 9 am to 9 pm, EST.)
Panasonic National Parts Center
20421 84th Avenue S., Kent, WA 98032
(We accept Visa, MasterCard, Discover Card, American Express.)
For hearing or speech impaired TTY users, TTY: 1-866-605-1277
Accessory Purchases (United States and 
Puerto Rico)  
						

							Warranty (For  United  States  and  Puerto  Rico)
22For assistance, please visit www.panasonic.com/support
AppendixLimited Warranty Coverage
Labor
One (1) Year Parts
One (1) Year
Online Repair Request
To submit a new repair request and for quick repair status visit our Web Site at
www.panasonic.com/repair
PROOF OF PURCHASE.
Panasonic Home Network System Products
Limited Warranty
Mail-In Service--Online If your product does not work properly because of a defect in materials or workmanship, 
Panasonic Corporation of North America (referred to as “the warrantor”) will, for the length 
of the period indicated on the chart below, which starts with the date of original purchase 
(“Limited Warranty period”), at its option either (a) repair your product with new or 
refurbished parts, or  (b) replace it with a new or a refurbished equivalent value product, or 
(c) refund your purchase price. The decision to repair, replace or refund will be made by 
the warrantor.
During the “Labor” Limited Warranty period there will be no charge for labor. During the 
“Parts” Limited Warranty period, there will be no charge for parts. You must mail-in your 
product prepaid during the Limited Warranty period. This Limited Warranty excludes both 
parts and labor for batteries, antennas, and cosmetic parts (cabinet). This Limited 
Warranty only applies to products purchased and serviced in the United States or Puerto 
Rico. This Limited Warranty is extended only to the original purchaser and only covers 
products purchased as new. Home Network System Products
microSD card (Included model only)       90 days              N/A
When shipping the unit carefully pack in a padded shipping carton, include all 
accessories, and send it prepaid. Include a letter detailing the complaint, a return 
address and provide a day time phone number where you can be reached. P.O. Boxes 
are not acceptable. Keep the tracking number for your records. A copy of valid 
registered receipt is required under the 1 year parts and labor Limited Warranty.
For Limited Warranty service for headsets if a headset is included with this 
product please follow instructions above.
IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE 
PURCHASER WILL BE REQUIRED TO FURNISH A SALES 
RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE, 
AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE 
CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH   
						

							For assistance, please visit www.panasonic.com/support23
AppendixLimited Warranty Limits And ExclusionsThis Limited Warranty ONLY COVERS failures due to defects in materials or workmanship,
and DOES NOT COVER normal wear and tear or cosmetic damage. The Limited Warranty
ALSO DOES NOT COVER damages which occurred in shipment, or failures which are
caused by products not supplied by the warrantor, or failures which result from accidents,
misuse, abuse, neglect, bug infestation, mishandling, misapplication, alteration, faulty
installation, set-up adjustments, misadjustment of consumer controls, improper maintenance,
power line surge, lightning damage, modification, introduction of sand, humidity or liquids,
commercial use such as hotel, office, restaurant, or other business or rental use of the
product, or service by anyone other than a Factory Service Center or other Authorized
Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER LIMITED
WARRANTY COVERAGE. THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR
ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY. (As examples, this
excludes damages for lost time, lost calls or messages, cost of having someone remove or
re-install an installed unit if applicable, travel to and from the servicer. The items listed are not
exclusive, but are for illustration only.) ALL EXPRESS AND IMPLIED WARRANTIES,
INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD
OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages,
or limitations on how long an implied warranty lasts, so the exclusions may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights
which vary from state to state. If a problem with this product develops during or after the
Limited Warranty period, you may contact your dealer or Service Center. If the problem is not
handled to your satisfaction, then write to the warrantors Consumer Affairs Department at the
addresses listed for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE
YOUR RESPONSIBILITY.
When you ship the product
7Carefully pack your unit, preferably in the original carton.
7Attach a letter, detailing the symptom.
7Send the unit to Panasonic Exchange Center, prepaid and adequately insured.
7Do not send your unit to Panasonic Corporation of North America listed on the back
    cover or to executive or regional sales offices. These locations do not repair consumer
    products.  
						

							For your future reference
We recommend keeping a record of the following information to assist
with any repair under warranty.
Serial No.Date of purchase(found inside the sensor unit) Name and address of dealerAttach your purchase receipt here.    1 Use CR2 lithium battery.
2
 Use the Home Network app to access the User’s Guide 
and refer to the Troubleshooting section.
IMPORTANT!If your product is not working properly. . .
Visit our Web site: www.panasonic.com/support
LFAQ and troubleshooting hints are available. Two Riverfront Plaza, Newark, NJ 07102-5490
© Panasonic System Networks Co., Ltd. 2014