Panasonic Kx Tg6411 Operating Instructions Manual

							Thank you for purchasing a Panasonic product.
This unit is compatible with Caller ID. You must subscribe to the appropriate 
service offered by your service provider/telephone company.
Please read these operating instructions before using the unit and save 
them for future reference.
For assistance, visit our website:
http://www.panasonic.com/help for customers in the U.S.A. or Puerto 
Rico.
Charge the batteries for about 7 hours before initial use.
Consulte “Guía Rápida Española”, página 51.
Operating Instructions
 Expandable Digital Cordless   Answering System
Model shown is KX-TG6411.with 3 Handsets
Model No. KX-TG6423
KX-TG6473
 Expandable Digital Cordless Phone
Model No. KX-TG6411
with 2 Handsets
Model No. KX-TG6412
with 3 Handsets
Model No. KX-TG6413
Panasonic’s environmental declaration labels
This mark is an environmental label  
showing that the products are certified  
as Panasonic’s Green Products.
Standby power consumption
reduced by 59%
TG640x(e).book  Page 1  Wednesday, November 26, 2008  2:33 PM 
						

							Table of Contents
2
Introduction
Model composition  . . . . . . . . . . . . . . . 3
Accessory information . . . . . . . . . . . . . 4
Important Information
For your safety  . . . . . . . . . . . . . . . . . . 6
Important safety instructions . . . . . . . . 7
For best performance  . . . . . . . . . . . . . 7
Specifications  . . . . . . . . . . . . . . . . . . . 8
Other information. . . . . . . . . . . . . . . . . 8
Getting Started
Setting up  . . . . . . . . . . . . . . . . . . . . . . 9
Note when setting up. . . . . . . . . . . . . 10
Controls . . . . . . . . . . . . . . . . . . . . . . .  11
Display. . . . . . . . . . . . . . . . . . . . . . . . 12
Initial settings. . . . . . . . . . . . . . . . . . . 13
Making/Answering Calls
Making calls. . . . . . . . . . . . . . . . . . . . 14
Answering calls . . . . . . . . . . . . . . . . . 14
Useful features during a call . . . . . . . 15
Shared Phonebook
Shared phonebook  . . . . . . . . . . . . . . 17
Programming
Programmable settings . . . . . . . . . . . 19
Special programming  . . . . . . . . . . . . 24
Registering a unit  . . . . . . . . . . . . . . . 26
Caller ID Service
Using Caller ID service  . . . . . . . . . . . 28
Caller list . . . . . . . . . . . . . . . . . . . . . . 29
Answering System
Answering system . . . . . . . . . . . . . . . 31
Turning the answering system on/off. 31
Greeting message . . . . . . . . . . . . . . . 32
Listening to messages using the base 
unit  . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Listening to messages using the 
handset . . . . . . . . . . . . . . . . . . . . . . . 33
Remote operation  . . . . . . . . . . . . . . . 33
Answering system settings  . . . . . . . . 35
Voice Mail Service
Voice mail service . . . . . . . . . . . . . . . 37
Intercom/Locator
Intercom . . . . . . . . . . . . . . . . . . . . . .  39
Handset locator  . . . . . . . . . . . . . . . .  39
Transferring calls, conference calls  .  39
Useful Information
Belt clip . . . . . . . . . . . . . . . . . . . . . . .  40
Wall mounting . . . . . . . . . . . . . . . . . .  40
Error messages  . . . . . . . . . . . . . . . .  42
Troubleshooting  . . . . . . . . . . . . . . . .  43
FCC and other information . . . . . . . .  49
Guía Rápida Española
Guía Rápida Española . . . . . . . . . . .  51
Appendix
Warranty (For United States and Puerto 
Rico) . . . . . . . . . . . . . . . . . . . . . . . . .  59
Customer services  . . . . . . . . . . . . . .  61
Index
Index. . . . . . . . . . . . . . . . . . . . . . . . .  62
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							Introduction
3For assistance, please visit http://www.panasonic.com/help
Model composition
Feature differences■
 KX-TG6411 series ■ KX-TG6421 series
L Model shown is 
KX-TG6412. L
Model shown is 
KX-TG6423.
SeriesModel No.Base unitHandset
Part No.Part No.Quantity
KX-TG6411 series KX-TG6411 KX-TG6411 KX-TGA641 1 KX-TG6412 KX-TG6411 KX-TGA641 2
KX-TG6413 KX-TG6411 KX-TGA641 3
KX-TG6421 series KX-TG6423 KX-TG6421 KX-TGA642 3 KX-TG6473 KX-TG6471 KX-TGA642 3
Model No.Answering 
systemTa l k i n g  
Caller IDTa l k i n g  
alert*1Headset 
jack
KX-TG6411 series – ––r
KX-TG6421 series rr
*2r–
*1 Talking battery alert (page 10)/Talking alarm clock (page 24)
*2 KX-TG6473 does not support Talking Caller ID feature.
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							Introduction
4For assistance, please visit http://www.panasonic.com/help
Accessory information
Supplied accessories
*1 PNKL1010Z1: Black metallic, PNKL1010Z2: Pearl silver
*2 PNYNTGA641TR: Black metallic, PNYNTGA641SR: Pearl silver
*3 PNKE1029Z1: Black metallic, PNKE1029Z2: Pearl silver
*4 PNWETG6412T: Black metallic, PNWETG6412S: Pearl silver,PNWETG6412M: Metallic gray
*5 The handset cover comes attached to the handset.
No.Accessory item/
Order number
Quantity
KX-TG6411KX-TG6412KX-TG6413/
KX-TG6423/
KX-TG6473
1 AC adaptor/PQLV219Z 123
2 Telephone line cord/
PQJA10075Z 111
3 Wall mounting adaptor
*1111
4 Rechargeable batteries/
HHR-4DPA
(Part No.
HHR-65AAABU or
N4DHYYY00002) 246
5 Handset cover
*2, *5123
6 Belt clip*3123
7 Charger*4–12
1234567
TG640x(e).book  Page 4  Wednesday, November 26, 2008  2:33 PM 
						

							Introduction
5For assistance, please visit http://www.panasonic.com/help
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information (page 61).
*1 Replacement batteries may have a different capacity from that of the supplied  batteries.
Expanding your phone system
You can expand your phone system by regist ering optional handsets (6 max.) to a 
single base unit.
L Optional handsets may be a different color from that of the supplied handsets.
Optional handset feature overview
*1 This feature allows you to select how the display shows:
– multiple items at a time
– 1 item at a time in large characters
*2 The unit displays a list of all recorded messages and allows you to select the item 
to play back.
Accessory itemOrder number
Rechargeable 
batteries HHR-4DPA*1
L
To order, please call 1-800-332-5368 or visit
http://www.panasonic.com/batterystore
Battery requirement:
– Nickel metal hydride (Ni-MH) type battery
– 2 AAA (R03) batteries for every handset
Headset KX-TCA60, KX-TCA86, KX-TCA92, KX-TCA93, KX-TCA94
T-adaptor KX-J66
Battery back-up 
power supply KX-TCA230
FeatureKX-TGA641KX-TGA740
Handset
Display size 1.8 inches 2.1 inches
Control type Navigator key (Up/down) Joystick (Up/down/left/right)
Display mode
*1– r
Message list*2– r
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							Important Information
6For assistance, please visit http://www.panasonic.com/help
For your safety
To prevent severe injury and loss of life/
property, read this section carefully before 
using the product to ensure proper and safe 
operation of your product.
WARNING
Power connection
LUse only the power source marked on the 
product.
L Do not overload power outlets and 
extension cords. This can result in the risk 
of fire or electric shock.
L Completely insert the AC adaptor/power 
plug into the power outlet. Failure to do so 
may cause electric shock and/or excessive 
heat resulting in a fire.
L Regularly remove any dust, etc. from the 
AC adaptor/power plug by pulling it from the 
power outlet, then wiping with a dry cloth. 
Accumulated dust may cause an insulation 
defect from moisture, etc. resulting in a fire.
L Unplug the product from power outlets if it 
emits smoke, an abnormal smell, or makes 
an unusual noise. These conditions can 
cause fire or electric shock. Confirm that 
smoke has stopped emitting and contact 
the Panasonic Call Center at 1-800-211-
PANA (1-800-211-7262).
L Unplug from power outlets and never touch 
the inside of the product if its casing has 
been broken open.
L Never touch the plug with wet hands. 
Danger of electric shock exists.
Installation
LTo prevent the risk of fire or electrical shock, 
do not expose the product to rain or any 
type of moisture.
L Do not place or use this product near 
automatically controlled devices such as 
automatic doors and fire alarms. Radio 
waves emitted from this product may cause 
such devices to malfunction resulting in an 
accident.
L Do not allow the AC adaptor or telephone 
line cord to be excessively pulled, bent or 
placed under heavy objects.
Operating safeguards
L Unplug the product from power outlets 
before cleaning. Do not use liquid or 
aerosol cleaners.
L Do not disassemble the product.
L Do not spill liquids (detergents, cleansers, 
etc.) onto the telephone line cord plug, or 
allow it to become wet at all. This may 
cause a fire. If the telephone line cord plug 
becomes wet, immediately pull it from the 
telephone wall jack, and do not use.
Medical
LConsult the manufacturer of any personal 
medical devices, such as pacemakers or 
hearing aids, to determine if they are 
adequately shielded from external RF 
(radio frequency) energy. (The product 
operates in the frequency range of 1.92 
GHz to 1.93 GHz, and the RF transmission 
power is 115 mW (max.).)
L Do not use the product in health care 
facilities if any regulations posted in the 
area instruct you not to do so. Hospitals or 
health care facilities may be using 
equipment that could be sensitive to 
external RF energy.
CAUTION
Installation and relocation
LNever install telephone wiring during an 
electrical storm.
L Never install teleph one line jacks in wet 
locations unless the jack is specifically 
designed for wet locations.
L Never touch uninsulated telephone wires or 
terminals unless the telephone line has 
been disconnected at the network interface.
L Use caution when installing or modifying 
telephone lines.
L The AC adaptor is used as the main 
disconnect device. Ensure that the AC 
outlet is installed near the product and is 
easily accessible.
L This product is unable to make calls when:
– the handset batteries need recharging or 
have failed.
– there is a power failure.
TG640x(e).book  Page 6  Wednesday, November 26, 2008  2:33 PM 
						

							Important Information
7For assistance, please visit http://www.panasonic.com/help
Battery
LWe recommend using the batteries noted 
on page 5. USE ONLY rechargeable
Ni-MH batteries AAA (R03) size.
L Do not mix old and new batteries.
L Do not open or mutilate the batteries. 
Released electrolyte from the batteries is 
corrosive and may cause burns or injury to 
the eyes or skin. The electrolyte is toxic and 
may be harmful if swallowed.
L Exercise care when handling the batteries. 
Do not allow conductive materials such as 
rings, bracelets, or keys to touch the 
batteries, otherwise a short circuit may 
cause the batteries and/or the conductive 
material to overheat and cause burns.
L Charge the batteries provided with or 
identified for use with this product only, in 
accordance with the instructions and 
limitations specified in this manual.
L Only use a compatible base unit (or 
charger) to charge the batteries. Do not 
tamper with the base unit (or charger). 
Failure to follow these instructions may 
cause the batteries to swell or explode.
Attention:
A nickel metal hydride battery that is 
recyclable powers the product you have 
purchased.
Please call 1-800-8-BATTERY (1-800-822-
8837) for information on how to recycle this 
battery.
Important safety 
instructions
When using your product, basic safety 
precautions should always be followed to 
reduce the risk of fire, electric shock, and 
injury to persons, including the following:
1. Do not use this product near water for  example, near a bathtub, washbowl,  kitchen sink, or laundry tub, in a wet 
basement or near a swimming pool.
2. Avoid using a telephone (other than a  cordless type) during an electrical storm. 
There may be a remote risk of electric 
shock from lightning.
3. Do not use the telephone to report a gas  leak in the vicinity of the leak.
4. Use only the power cord and batteries  indicated in this manual. Do not dispose of 
batteries in a fire. They may explode. 
Check with local codes for possible special 
disposal instructions.
SAVE THESE INSTRUCTIONS
For best performance
Base unit location/avoiding noise
The base unit and other compatible Panasonic 
units use radio waves to communicate with 
each other.
L For maximum coverage and noise-free 
communications, place your base unit:
– at a convenient, high, and central 
location with no obstructions between 
the handset and base unit in an indoor 
environment.
– away from electronic appliances such as  TVs, radios, personal computers, 
wireless devices, or other phones.
– facing away from radio frequency  transmitters, such as external antennas 
of mobile phone cell stations. (Avoid 
putting the base unit on a bay window or 
near a window.)
L Coverage and voice quality depends on the 
local environmental conditions.
L If the reception for a base unit location is not 
satisfactory, move the base unit to another 
location for better reception.
Environment
LKeep the product away from electrical noise 
generating devices, such as fluorescent 
lamps and motors.
L The product should be kept free from 
excessive smoke, dust, high temperature, 
and vibration.
L The product should not be exposed to direct 
sunlight.
L Do not place heavy objects on top of the 
product.
TG640x(e).book  Page 7  Wednesday, November 26, 2008  2:33 PM 
						

							Important Information
8For assistance, please visit http://www.panasonic.com/help
LWhen you leave the product unused for a 
long period of time, unplug the product from 
the power outlet.
L The product should be kept away from heat 
sources such as heaters, kitchen stoves, 
etc. It should not be placed in rooms where 
the temperature is less than 0 ° C (32 °F) or 
greater than 40  °C (104 ° F). Damp 
basements should also be avoided.
L The maximum calling distance may be 
shortened when the product is used in the 
following places: Near obstacles such as 
hills, tunnels, underground, near metal 
objects such as wire fences, etc.
L Operating the product near electrical 
appliances may cause interference. Move 
away from the electrical appliances.
Routine care
LWipe the outer surface of the product 
with a soft moist cloth.
L Do not use benzine, thinner, or any 
abrasive powder.
Notice for product disposal, transfer, or 
return
LThis product can store your private/
confidential information. To protect your 
privacy/confidentiality, we recommend that 
you erase information such as phonebook 
or caller list entries from the memory before 
you dispose of, transfer, or return the 
product.
Specifications
■Standard:
DECT 6.0 (Digital Enhanced
Cordless Telecommunications 6.0)
■ Frequency range:
1.92 GHz to 1.93 GHz
■ RF transmission power:
11 5 m W  ( m a x . )
■ Power source:
120 V AC, 60 Hz
■ Power consumption:
Base unit:
Standby: Approx. 1.1 W
Maximum: Approx. 4.4 W
Charger:
Standby: Approx. 0.1 W
Maximum: Approx. 2.6 W ■
Operating conditions:
0°C – 40 °C (32 °F – 104 °F), 20 % – 80 % 
relative air humidity (dry)
Note:
L Design and specifications are subject to 
change without notice.
L The illustrations in these instructions may 
vary slightly from the actual product.
Other information
CAUTION:  Risk of explosion if battery is 
replaced by an incorrect type. Dispose of used 
batteries according to the instructions.
Notice
ENERGY STAR
As an ENERGY STAR® Participant, 
Panasonic has determined that this product 
meets the ENERGY STAR guidelines for 
energy efficiency. ENERGY STAR is a U.S. 
registered mark.
TG640x(e).book  Page 8  Wednesday, November 26, 2008  2:33 PM 
						

							Getting Started
9For assistance, please visit http://www.panasonic.com/help
Setting up
Connections
LUse only the supplied Panasonic AC 
adaptor PQLV219.
■ Base unit
*For DSL/ADSL service users
■ Charger
Battery installation
L USE ONLY Ni-MH batteries AAA 
(R03) size.
L Do NOT use Alkaline/Manganese/Ni-
Cd batteries.
L Confirm correct polarities ( S, T ).
Battery charge
Charge for about 7 hours.
LWhen the batteries are fully charged, 
the charge indicator goes off.
(120 V AC, 
60 Hz)
Hooks
To single-line 
telephone jack 
(RJ11C)
DSL/ADSL filter* 
(Not supplied)
“Click”
“Click”
Press plug firmly.
Base
unit Base
unit
Correct Wrong
(120 V AC, 60 Hz)Hooks
Rechargeable Ni-MH ONLY
Confirm “
Charging ” 
is displayed.
TG640x(e).book  Page 9  Wednesday, November 26, 2008  2:33 PM 
						

							Getting Started
10For assistance, please visit http://www.panasonic.com/help
Note when setting up
Note for connections
LThe AC adaptor must remain 
connected at all times. (It is normal for 
the adaptor to feel warm during use.)
L The AC adaptor should be connected 
to a vertically oriented or floor-
mounted AC outlet. Do not connect 
the AC adaptor to a ceiling-mounted 
AC outlet, as the weight of the adaptor 
may cause it to become disconnected.
During a power failure
The unit will not work during a power 
failure. We recommend connecting a 
corded-type telephone (without AC 
adaptor) to the same telephone line or to 
the same telephone line jack using a 
Panasonic T-adaptor (page 5). 
Emergency power can be supplied to the 
unit by connecting a Panasonic battery 
back-up power supply noted on page 5.
Note for battery installation
LUse the supplied rechargeable 
batteries. For replacement, we 
recommend using the Panasonic 
rechargeable batteries noted on page 
5, 7.
L Wipe the battery ends ( S, T ) with a 
dry cloth.
L Avoid touching the battery ends ( S, 
T ) or the unit contacts.
Note for battery charge
LIt is normal for the handset to feel 
warm during charging.
L Clean the charge contacts of the 
handset, base unit, and charger with a 
soft and dry cloth once a month. Clean 
more often if the unit is exposed to 
grease, dust, or high humidity.
Battery level
Note:
L The batteries need to be charged if:
– the handset alerts you with a voice 
announcement  (talking battery 
alert)  after you finish talking or 
listening to a message.
(KX-TG6421 series: page 3)
– the handset beeps while you are  engaged in a call.
– the handset beeps while you are  operating the answering system 
remotely. (KX-TG6421 series: page 
3)
Panasonic Ni-MH battery 
performance (supplied batteries)
*1 When the clarity booster feature is  turned on (page 16): 3 hours max.
Note:
L Actual battery performance depends 
on a combination of how often the 
handset is in use and how often it is 
not in use (standby).
L Even after the handset is fully 
charged, the handset can be left on 
the base unit or charger without any ill 
effect on the batteries.
IconBattery level
& High
( Medium
) Low
0 ) 4 Needs charging.
0 Empty
OperationOperating time
In continuous 
use 5 hours max.*1
Not in use 
(standby)11 days max.
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