Panasonic Kx Tg9381 Operating Instructions Manual

							Thank you for purchasing a Panasonic product.
This unit is compatible with Caller ID. You must subscribe to the appropriate service offered 
by your service provider/telephone company.
Please read these operating instructions before using the unit and save them for future 
reference.
For assistance, visit our Web site:
http://www.panasonic.com/help for customers in the U.S.A. or Puerto Rico.
Charge the batteries for about 7 hours before initial use.
Consulte “Guía Rápida Española”, página 60.
Operating Instructions
Model shown is KX-TG9381.
Expandable Digital Cordless
 Answering System
Model No. KX-TG9381
with 2 Handsets
Model No. KX-TG9382
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							Table of Contents
2
Introduction
Model composition  . . . . . . . . . . . . . . . . . . . . . . . 3
Accessory information . . . . . . . . . . . . . . . . . . . . . 3
System capabilities . . . . . . . . . . . . . . . . . . . . . . . 5
Important Information
For your safety  . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Important safety instructions . . . . . . . . . . . . . . . . 7
For best performance  . . . . . . . . . . . . . . . . . . . . . 7
Specifications  . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Other information  . . . . . . . . . . . . . . . . . . . . . . . . 8
Getting started
Connections  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Battery installation . . . . . . . . . . . . . . . . . . . . . . . 12
Battery charge . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Display  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Initial settings  . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Making/Answering Calls
Making calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . 19
Useful features during a call . . . . . . . . . . . . . . . 20
Using the other line during a call. . . . . . . . . . . . 21
Phonebook
Handset/base unit phonebook  . . . . . . . . . . . . . 22
Copying phonebook entries  . . . . . . . . . . . . . . . 24
Programming
Programmable settings . . . . . . . . . . . . . . . . . . . 26
Special programming  . . . . . . . . . . . . . . . . . . . . 32
Registering a unit  . . . . . . . . . . . . . . . . . . . . . . . 33
Caller ID Service
Using Caller ID service . . . . . . . . . . . . . . . . . . . 34
Caller list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Answering System
Answering system . . . . . . . . . . . . . . . . . . . . . . . 37
Turning the answering system on/off  . . . . . . . . 37
Greeting message . . . . . . . . . . . . . . . . . . . . . . . 37
Listening to messages using the base unit . . . . 38
Listening to messages using the handset . . . . . 39
Remote operation . . . . . . . . . . . . . . . . . . . . . . . 40
Answering system settings . . . . . . . . . . . . . . . . 42
Voice Mail Service
Voice mail service . . . . . . . . . . . . . . . . . . . . . . . 43
Intercom/Locator
Intercom  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Handset locator . . . . . . . . . . . . . . . . . . . . . . . . . 44
Transferring calls . . . . . . . . . . . . . . . . . . . . . . . . 45Conference calls . . . . . . . . . . . . . . . . . . . . . . . .  45
Using Bluetooth devices
Using Bluetooth devices . . . . . . . . . . . . . . . . . .  47
Copying phonebook entries from a Bluetooth 
cellular phone to the base unit (phonebook 
transfer)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  47
Using a Bluetooth wireless headset (optional) .  48
Useful Information
Wall mounting . . . . . . . . . . . . . . . . . . . . . . . . . .  50
Belt clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  51
Error messages  . . . . . . . . . . . . . . . . . . . . . . . .  52
Troubleshooting  . . . . . . . . . . . . . . . . . . . . . . . .  53
FCC and other information . . . . . . . . . . . . . . . .  58
Guía Rápida Española
Guía Rápida Española . . . . . . . . . . . . . . . . . . .  60
Appendix
Customer services  . . . . . . . . . . . . . . . . . . . . . .  68
Warranty (For United States and Puerto Rico) .  69
Index
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  71
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							Introduction
3For assistance, please visit http://www.panasonic.com/help
Model composition
*1 Feature differences: Intercom calls can be made between the handsets by purchasing and registering 
one or more optional handsets (page 4).
Accessory information
Supplied accessories
*1 The handset cover comes attached to the handset.
SeriesModel No.Base unitHandset
Part No.Part No.Quantity
KX-TG9381 series KX-TG9381*1KX-TG9381 KX-TGA939 1
KX-TG9382 KX-TG9381 KX-TGA939 2
No.Accessory item/Order numberQuantity
KX-TG9381KX-TG9382
1 AC adaptor/PQLV219Z 1 2
2 4-wire telephone line cord with green plugs/PQJA10088Z 1 1
3 2-wire telephone line cord with transparent plugs/PQJA10075Z 1 1
4 Wall mounting adaptor/PQKL10078Z2 1 1
5 Rechargeable batteries/HHR-4DPA
(Part No. HHR-55AAABU or N4DHYYY00004) 24
6 Handset cover
*1/PNYNTGA430BR 12
7 Belt clip/PNKE1004Z1 12
8 Charger/PNWETG9382T –1
12345
678
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							Introduction
4For assistance, please visit http://www.panasonic.com/help
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information (page 68).
*1 Replacement batteries may have a different capacity from that of the supplied batteries.
Expanding your phone system
Accessory itemOrder number
Rechargeable 
batteries HHR-4DPA*1
L
To order, please call 1-800-332-5368 or visit
http://www.panasonic.com/batterystore
Battery type:
– Nickel metal hydride (Ni-MH)
– 2 AAA (R03) size for each handset
Corded headset KX-TCA60, KX-TCA86, KX-TCA92, KX-TCA93, KX-TCA94
T-adaptor KX-J66
2-line splitter KX-J42
Battery back-up power 
supply KX-TCA230
You can expand your phone sy stem by registering 
optional handsets (6 max.) to a single base unit.
Handset (optional): KX-TGA939
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							Introduction
5For assistance, please visit http://www.panasonic.com/help
System capabilities
The unit can accommodate up to 2 external telephone lines and the following operations are available at 
a time.
How many units can be in use at one time?
■ A maximum of 4 parties are available:
Line 1: Outside call (including 1 extension and 1 outside party)
Line 2: Outside call (including 1 extension and 1 outside party)
■ A maximum of 5 parties are available:
Line 1: Conference call (including 2 extensions and 1 outside party)
Line 2: Outside call (including 1 extension and 1 outside party)
■ The following operations are possible simultaneously:
LAn outside call and 1 pair of intercom calls can be made at a time.
L While a caller is leaving a message on your answering system through one line, the unit can make 
an outside call through another line.
Note:
L The maximum operating number may decrease, depending on the state of usage, for example, when 
the answering system is taking a call.
Example: Outside call on line 1
Example: Outside call on line 2
Example: Conference call on line 1 Example: Outside call on line 2
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							Important Information
6For assistance, please visit http://www.panasonic.com/help
For your safety
To prevent severe injury and loss of life/property, read this 
section carefully before using the product to ensure 
proper and safe operation of your product.
WARNING
Power connection
LUse only the power source marked on the product.
L Do not overload power outlets and extension cords. 
This can result in the risk of fire or electric shock.
L Completely insert the AC adaptor/power plug into the 
power outlet. Failure to do so may cause electric shock 
and/or excessive heat resulting in a fire.
L Regularly remove any dust, etc. from the AC 
adaptor/power plug by pulling it from the power outlet, 
then wiping with a dry cloth. Accumulated dust may 
cause an insulation defect from moisture, etc. resulting 
in a fire.
L Unplug the product from power outlets if it emits smoke, 
an abnormal smell, or makes an unusual noise. These 
conditions can cause fire or electric shock. Confirm that 
smoke has stopped emitting and contact the Panasonic 
Call Center at 1-800-211-PANA (1-800-211-7262).
L Unplug from power outlets and never touch the inside 
of the product if its casing has been broken open.
L Never touch the plug with wet hands. Danger of electric 
shock exists.
Installation
LTo prevent the risk of fire or electrical shock, do not 
expose the product to rain or any type of moisture.
L Do not place or use this product near automatically 
controlled devices such as automatic doors and fire 
alarms. Radio waves emitted from this product may 
cause such devices to malfunction resulting in an 
accident.
L Do not allow the AC adaptor or telephone line cord to 
be excessively pulled, bent or placed under heavy 
objects.
Operating safeguards
LUnplug the product from power outlets before cleaning. 
Do not use liquid or aerosol cleaners.
L Do not disassemble the product.
L Do not spill liquids (detergents, cleansers, etc.) onto 
the telephone line cord plug, or allow it to become wet 
at all. This may cause a fire. If the telephone line cord 
plug becomes wet, immediately pull it from the 
telephone wall jack, and do not use.
Medical
LConsult the manufacturer of any personal medical 
devices, such as pacemakers or hearing aids, to 
determine if they are adequately shielded from external 
RF (radio frequency) energy. (The product operates in  the frequency range of 1.92 GHz to 1.93 GHz, and the 
RF transmission power is 115 mW (max.).)
L Do not use the product in health care facilities if any 
regulations posted in the area instruct you not to do so. 
Hospitals or health care facilities may be using 
equipment that could be sensitive to external RF 
energy.
CAUTION
Installation and relocation
LNever install telephone wiring during an electrical 
storm.
L Never install telephone line jacks in wet locations 
unless the jack is specifically designed for wet 
locations.
L Never touch uninsulated telephone wires or terminals 
unless the telephone line has been disconnected at the 
network interface.
L Use caution when installing or modifying telephone 
lines.
L The AC adaptor is used as the main disconnect device. 
Ensure that the AC outlet is installed near the product 
and is easily accessible.
L This product is unable to make calls when:
– the handset batteries need recharging or have 
failed.
– there is a power failure.
Battery
L We recommend using the batteries noted on page 4. 
USE ONLY rechargeable Ni-MH batteries AAA (R03) 
size.
L Do not mix old and new batteries.
L Do not open or mutilate the batteries. Released 
electrolyte from the batteries is corrosive and may 
cause burns or injury to the eyes or skin. The 
electrolyte is toxic and may be harmful if swallowed.
L Exercise care when handling the batteries. Do not 
allow conductive materials such as rings, bracelets, or 
keys to touch the batteries, otherwise a short circuit 
may cause the batteries and/or the conductive material 
to overheat and cause burns.
L Charge the batteries provided with or identified for use 
with this product only, in accordance with the 
instructions and limitations specified in this manual.
L Only use a compatible base unit (or charger) to charge 
the batteries. Do not tamper with the base unit (or 
charger). Failure to follow these instructions may cause 
the batteries to swell or explode.
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							Important Information
7For assistance, please visit http://www.panasonic.com/help
Attention:
A nickel metal hydride battery that is recyclable powers 
the product you have purchased.
Please call 1-800-8-BATTERY (1-800-822-8837) for 
information on how to recycle this battery.
Important safety instructions
When using your product, basic safety precautions should 
always be followed to reduce the risk of fire, electric 
shock, and injury to persons, including the following:
1. Do not use this product near water for example, near a bathtub, washbowl, kitchen sink, or laundry tub, in a 
wet basement or near a swimming pool.
2. Avoid using a telephone (other than a cordless type) 
during an electrical storm. There may be a remote risk 
of electric shock from lightning.
3. Do not use the telephone to report a gas leak in the 
vicinity of the leak.
4. Use only the power cord and batteries indicated in this  manual. Do not dispose of batteries in a fire. They may 
explode. Check with local codes for possible special 
disposal instructions.
SAVE THESE INSTRUCTIONS
For best performance
Base unit location/avoiding noise
The base unit and other compatible Panasonic units use 
radio waves to communicate with each other.
L For maximum coverage and noise-free 
communications, place your base unit:
– at a convenient, high, and central location with no 
obstructions between the handset and base unit in 
an indoor environment.
– away from electronic appliances such as TVs,  radios, personal computers, wireless devices, 
wireless routers, or other phones.
– facing away from radio frequency transmitters, such  as external antennas of mobile phone cell stations. 
(Avoid putting the base unit on a bay window or near 
a window.)
L Coverage and voice quality depends on the local 
environmental conditions.
L If the reception for a base unit location is not 
satisfactory, move the base unit to another location for 
better reception.
Environment
LKeep the product away from electrical noise generating 
devices, such as fluorescent lamps and motors.
L The product should be kept free from excessive smoke, 
dust, high temperature, and vibration.
L The product should not be exposed to direct sunlight.
L Do not place heavy objects on top of the product.
L When you leave the product unused for a long period of 
time, unplug the product from the power outlet.
L The product should be kept away from heat sources 
such as heaters, kitchen stoves, etc. It should not be 
placed in rooms where the temperature is less than 0 
°C (32  °F) or greater than 40  °C (104 ° F). Damp 
basements should also be avoided.
L The maximum calling distance may be shortened when 
the product is used in the following places: Near 
obstacles such as hills, tunnels, underground, near 
metal objects such as wire fences, etc.
L Operating the product near electrical appliances may 
cause interference. Move away from the electrical 
appliances.
Routine care
LWipe the outer surface of the product with a soft 
moist cloth.
L Do not use benzine, thinner, or any abrasive powder.
Notice for product disposal, transfer, or return
LThis product can store your private/confidential 
information. To protect your privacy/confidentiality, we 
recommend that you erase information such as 
phonebook or caller list entries from the memory before 
you dispose of, transfer, or return the product.
Specifications
■Standard:
DECT 6.0 (Digital Enhanced Cordless 
Telecommunications 6.0)
Bluetooth
® wireless technology 2.0
■ Frequency range:
1.92 GHz to 1.93 GHz (DECT)
2.402 GHz to 2.48 GHz (Bluetooth)
■ RF transmission power:
11 5 m W  ( m a x . )
■ Power source:
120 V AC, 60 Hz
■ Power consumption:
Base unit:
Standby: Approx. 1.4 W
Maximum: Approx. 4.2 W
Charger:
Standby: Approx. 0.6 W
Maximum: Approx. 3.6 W
■ Operating conditions:
0°C – 40 °C (32 °F – 104 °F), 20 % – 80 % relative air 
humidity (dry)
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							Important Information
8For assistance, please visit http://www.panasonic.com/help
Note:
LDesign and specifications are subject to change 
without notice.
L The illustrations in these instructions may vary slightly 
from the actual product.
Other information
CAUTION:  Risk of explosion if battery is replaced by an 
incorrect type. Dispose of used batteries according to the 
instructions.
Notice
ENERGY STAR
As an ENERGY STAR® Participant, Panasonic has 
determined that this product meets the ENERGY STAR 
guidelines for energy efficiency. ENERGY STAR is a U.S. 
registered mark.
Trademarks
The Bluetooth® word mark and logos are owned by the 
Bluetooth SIG, Inc. and any use of such marks by 
Panasonic Corporation is under license. Other 
trademarks and trade names are those of their respective 
owners.
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							Getting started
9For assistance, please visit http://www.panasonic.com/help
Connections
Connecting the AC adaptor
Connect the AC adaptor cord (A) by pushing the plug firmly ( B).
Base unit
L Use only the supplied Panasonic AC adaptor PQLV219.
Charger
LUse only the supplied Panasonic AC adaptor PQLV219.
Note:
L The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during 
use.)
L The AC adaptor should be connected to a vertically  oriented or floor-mounted AC outlet. Do not 
connect the AC adaptor to a ceiling-mounted AC outlet,  as the weight of the adaptor may cause it to 
become disconnected.
During a power failure
The unit will not work during a power failure. We recommend connecting a corded-type telephone 
(without AC adaptor) to the same telephone line or to the same telephone line jack using a Panasonic T-
adaptor (page 4). Emergency power can be supplied to  the unit by connecting a Panasonic battery back-
up power supply noted on page 4.
(120 V AC, 60 Hz)
A
Hook
B
Press plug firmly.
Base
unit
Base
unit
Correct Wrong
A(120 V AC, 60 Hz)Hooks
B
TG938x(e).book  Page 9  Friday, July 3, 2009  10:10 AM 
						

							Getting started
10For assistance, please visit http://www.panasonic.com/help
Connecting the telephone line cord
Refer to one of the following methods depending on your situation:
– To connect to a 2-line telephone jack: page 10
– To connect to 2 single-line telephone jacks: page 10
– If you use the unit as a single-line telephone only: page 10
Connect the telephone line cord until it clicks into the base unit and telephone line jack.
To connect to a 2-line telephone jack
To connect to 2 single-line telephone jacks
If you use the unit as a single-line telephone only
Be sure to connect the telephone line cord to LINE 1/2. Change the line selection mode from “Auto” to 
“ Line1 ” (page 17).
Note:
L “Check tel line 2 ” is displayed on the unit. To erase it, see page 52.
4-wire cord
To 2-line telephone jack (RJ14C)
“GREEN” plug
“Click”
4-wire cordLine 2
Line 12-wire cord
To  single-line
telephone jacks (RJ11C)
“GREEN” plug
“Transparent” plug
“Click”
2-wire cord
To single-line telephone jack (RJ11C) 
“Transparent” plug
“Click”
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