Panasonic Kx Tg9581 Operating Instructions Manual

							
Error messages
Display messageCause/solution
Base no power
or
No link. Re-connect
base AC adaptor.RThe handset has lost communication with the base unit. Move
closer to the base unit and try again.
R Unplug the base unit’s AC adaptor to reset the unit. Reconnect
the adaptor and try again.
R The handset’s registration may have been canceled. Re-register
the handset (page 52).
BusyRNo cellular phone is paired to the base unit. Pair a cellular phone
(page 19).
R The called unit is in use.
R Other units are in use and the system is busy. Try again later.
R The handset you are using is too far from the base unit. Move
closer and try again.
Check tel line1
Check tel line2RThe supplied telephone line cord has not been connected yet or
not connected properly. Check the connections (page 10).
R If you use the unit as a single-line telephone only, erase the
message as follows:
To erase “ Check tel line1 ”, press MMENU N.  a  #189
To erase “ Check tel line2 ”, press MMENU N.  a  #190
When a power failure occurs, the message is displayed again.
Erase again as above.
Error!!R Recording was too short. Try again.
R Someone is using a cellular line or headset. Try again later.
R The phonebook copy is incomplete (page 57). The cellular phone
is disconnected from the base unit. Make sure that other
Bluetooth devices are not connected to the cellular phone, and try
again.
FailedRAlthough the unit tried to connect to the cellular phone or
headset, the connection has been failed.
– Someone is using a cellular line or headset. Try again later.
– Make sure that the cellular phone or headset is not connected
to other Bluetooth devices.
InvalidRThere is no handset registered to the base unit matching the
handset number you entered.
R The handset is not registered to the base unit. Register the
handset (page 52).
Requires subscription
to Caller ID.RYou must subscribe to a Caller ID service. Once you receive
caller information after subscribing to a Caller ID service, this
message will not be displayed.
Use rechargeable
battery.RA wrong type of battery such as Alkaline or Manganese was
inserted. Use only the rechargeable Ni-MH batteries noted on
page 4, 7.
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TroubleshootingIf you still have difficulties after following the instructions in this section, disconnect the base unit’s AC
adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then
insert the batteries into the handset again.
General use
ProblemCause/solution
The handset does not turn on
even after installing charged
batteries.R Place the handset on the charger to turn on the handset.
The unit does not work.RMake sure the batteries are installed correctly (page 12).
R Fully charge the batteries (page 12).
R Check the connections (page 10).
R Unplug the base unit’s AC adaptor to reset the unit. Reconnect
the adaptor and try again.
R The handset has not been registered to the base unit. Register
the handset (page 52).
I cannot pair a cellular phone to
the base unit.RDepending on the compatibility of the cellular phone, you may
not be able to pair it to the base unit. Confirm that your cellular
phone supports the hands-free profile (HFP) specification.
R Confirm that the Bluetooth feature of your cellular phone is
turned on. You may need to turn this feature on depending on
your cellular phone.
R The Bluetooth technology on your cellular phone may not be
functioning normally. Turn off and on your cellular phone.
R If your cellular phone is already connected to another Bluetooth
device such as a Bluetooth headset, turn it off or disconnect it
from your cellular phone.
R Some cellular phones may require you to enter the Bluetooth
PIN to pairing. Confirm that you entered the correct PIN.
I cannot connect a cellular phone
to the base unit.RConfirm that your cellular phone is turned on.
R Confirm that your cellular phone is within base unit range
(page 16).
R Your cellular phone’s Bluetooth feature is turned off. Turn it on.
R Depending on the state of the wireless environment, such as
the presence of any electrical interference, there may be a
delay even if the auto connection feature is turned on. You can
connect to the base unit manually (page 21).
R The cellular phone has not been paired to the base unit. Pair
the cellular phone (page 19).
R If your cellular phone is already connected to another Bluetooth
device such as a Bluetooth headset or other Panasoinc DECT
phone, disconnect the device, then perform the connecting
procedure to the base unit.
R If your cellular phone is already registered on another
Panasonic DECT phone, this function will not work properly. We
strongly recommend that you remove the registration of this
phone on both your cellular phone and on the other Panasonic
DECT phone.
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ProblemCause/solution
I cannot hear a dial tone.RMake sure that the CELL indicator lights up (page 16).
R The base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
R Disconnect the base unit from the telephone line and connect
the line to a known working telephone. If the working telephone
operates properly, contact our service personnel to have the
unit repaired. If the working telephone does not operate
properly, contact your service provider/telephone company.
The base unit beeps.RNew messages have been recorded. Listen to the new
messages (page 63).
Menu list
ProblemCause/solution
The display is in a language I
cannot read.RChange the display language (page 17).
I cannot register a handset to a
base unit.RThe maximum number of handsets (12) is already registered to
the base unit. Cancel unused handset registrations from the
base unit (page 53).
Battery recharge
ProblemCause/solution
The handset beeps and/or flashes.RBattery charge is low. Fully charge the batteries (page 12).
I fully charged the batteries, but
– still flashes,
– is displayed, or
– the operating time seems to be shorter.
RClean the battery ends (, ) and the charge contacts with a
dry cloth and charge again.
R It is time to replace the batteries (page 12).
Making/answering calls, intercom
ProblemCause/solution
 is displayed.RThe handset is too far from the base unit. Move closer.
R The base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
R The handset is not registered to the base unit. Register it
(page 52).
Noise is heard, sound cuts in and
out.R You are using the handset or base unit in an area with high
electrical interference. Re-position the base unit and use the
handset away from sources of interference.
R Move closer to the base unit.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
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ProblemCause/solution
The handset or base unit does
not ring.RThe ringer volume for landline is turned off. Adjust the ringer
volume (page 46).
R The ringer volume for cellular line is turned off. Adjust the ringer
volume (page 45).
R When one handset is selected to ring for cellular calls, other
units do not ring. To change the selection, see page 20.
R Silent mode is turned on. Turn it off (page 50).
I cannot make local calls with the
handset or base unit using a
cellular line.RYou need to add your area code when making cellular calls.
Store your area code in order to automatically add it to the
beginning of the 7-digit phone number when making cellular
calls (page 21).
I cannot make or answer cellular
calls with the handset or base
unit.RDepending on the cellular phone’s compatibility (page 5), you
may not be able to make or answer cellular calls even if the
cellular phone is connected to the base unit.
R Make sure that the CELL indicator lights up and the cellular
phone is connected to the base unit (page 21).
R If someone is talking on a cellular call or using the headset, you
cannot use the cellular feature. There can be only one active
Bluetooth connection at a time.
R The cellular phone is being used separately from your system.
I can make and answer cellular
calls but cannot hear a sound.RThe Bluetooth technology on your cellular phone may not be
functioning normally. Turn off and on your cellular phone.
R Disconnect and reconnect the base unit AC adaptor and try
again.
I cannot switch cellular calls from
the unit to the cellular phone.RYour cellular phone may not support this feature. Refer to the
operating instructions of your cellular phone.
I cannot make a call using the
landline.RThe dialing mode may be set incorrectly. Change the setting
(page 18).
I cannot make long distance calls.R Make sure that you have long distance service.
Caller ID/Talking Caller ID
ProblemCause/solution
Caller  information  is  not  displayed.R You must subscribe to Caller ID service. Contact your service
provider/telephone company for details.
R If your unit is connected to any additional telephone equipment
such as a Caller ID box or cordless telephone line jack, plug the
unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
R The name display service for landline calls may not be available
in some areas. Contact your service provider/telephone
company for details.
R Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is displayed or
announced late.RDepending on your service provider/telephone company, the
unit may display or announce the caller’s information at the 2nd
ring or later.
R Move closer to the base unit.
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ProblemCause/solution
Caller information is not
announced.RThe ringer volume for landline is turned off. Adjust the ringer
volume (page 46).
R The ringer volume for cellular line is turned off. Adjust the ringer
volume (page 45).
R When one handset is selected to ring for cellular calls, other
units do not announce caller information. To change the
selection, see page 20.
R The Talking Caller ID feature is turned off. Turn it on (page 47).
R The ring as cell mode is set to  “On (without Talking
CID) ”. To change the mode, see page 20.
R The number of rings for the answering system is set to  “2
rings ” or  “Toll saver ”. Select a different setting (page 67).
The caller list/incoming phone
numbers are not edited
automatically.R The Caller ID number auto edit feature is turned off. Turn it on
and try again (page 48).
R You need to call back the edited number to activate Caller ID
number auto edit.
I cannot dial the phone number
edited in the caller list.RThe phone number you dialed might have been edited
incorrectly (for example, the long distance “1” or the area code
is missing). Edit the phone number with another pattern
(page 55).
Time on the unit has shifted.R Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to  “Manual ” (off) (page 47).
The 2nd caller’s information is not
displayed during an outside call.R In order to use Caller ID, call waiting, or Call Waiting Caller ID
(CWID), you must first contact your service provider/telephone company and subscribe to the desired service.
After subscribing, you may need to contact your service
provider/telephone company again to activate this specific
service, even if you already subscribed to both Caller ID and
Call Waiting with Caller ID services (CWID).
Using Bluetooth devices
ProblemCause/solution
I cannot copy phonebook entries
from a cellular phone.R Confirm that the cellular phone supports Bluetooth wireless
technology.
R Confirm that the cellular phone supports the Phone Book
Access Profile (PBAP) or Object Push Profile (OPP)
specification.
R If the cellular phone is already connected to another Bluetooth
device such as a Bluetooth headset, turn it off or disconnect it
from the cellular phone.
R Someone is using a cellular line or headset. Try again later.
R Turn the cellular phone off, then turn it on and try again.
R If an entry is already stored in the unit’s phonebook, the entry
cannot be copied even by selecting another group.
I cannot have a conversation
using the headset.RYour Bluetooth headset is not paired. Pair it (page 59).
R Turn your headset off, then turn it on and try again.
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ProblemCause/solution
Noise is heard during a call on
the headset.RA Bluetooth headset can communicate with the base unit within
a range of approximately 10 m (33 feet). The connection may
be subject to interference from obstructions such as walls or
electronic devices. Move closer to the base unit.
I cannot connect my headset to
the base unit.RConfirm that your headset is turned on.
R If your headset is already connected to another Bluetooth
device such as your cellular phone, disconnect the headset
from your cellular phone, then perform the connecting
procedure from the base unit.
R If someone is using a cellular line, you cannot connect the
headset. There can be only one active Bluetooth connection at
a time.
R The headset has not been paired to the base unit. Pair the
headset (page 59).
Some headset enhanced
features are not available.RThe base unit does not support enhanced features such as Last
number redial or Call reject.
An error tone is heard when I try
to program the Bluetooth feature.RThe Bluetooth feature cannot be accessed immediately after
connecting the AC adaptor to the base unit. Wait a few seconds
and try again.
R The headset has not connected to the base unit yet, even
though you performed the connecting procedure setting. Wait a
few seconds and try again.
Text message (SMS) alert is not
announced.RThe text message (SMS) alert announcement depends on the
“Ring as cell (limited) ” setting (page 20) and the
“ Talking caller ID ” setting (page 47).
To make the unit announce text message (SMS) alerts, there
are 2 methods available, depending on whether or not you want
the unit to emit the same ring as the cellular phone when a call
is being received on the cellular phone.
– If you prefer the same ring as the cellular phone, select  “On
(with Talking CID) ” of the  “Ring as cell
(limited) ” setting.
– If you prefer the same ring as the unit, select  “Off ” of the
“ Ring as cell (limited) ” setting, and select  “On ” of
the  “Talking caller ID ” setting on the handset and
base unit.
R Confirm that the text message (SMS) alert setting is correctly
set (page 58).
76For assistance, please visit http://www.panasonic.com/help
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Answering system
ProblemCause/solution
The unit does not record new
messages.RThe answering system is turned off. Turn it on (page 61).
R The answering system does not answer or record calls from
cellular lines.
R The message memory is full. Erase unnecessary messages
(page 63, 64).
R The greeting setting is set to  “Greeting only ” or
“ Greeting1&Only ”. Change the setting (page 61).
R Your service provider/telephone company’s voice mail service
may be answering your calls before the unit’s answering system
can answer your calls. Change the unit’s number of rings setting
(page 67) to a lower value, or contact your service provider/ telephone company.
R The answering system can only record calls from 1 line at a
time.
I cannot operate the answering
system remotely.RThe remote access code is not set. Set the remote access code
(page 66).
R You are entering the wrong remote access code. If you have
forgotten your remote access code, enter the remote access
code setting to check your current code (page 66).
R The answering system is turned off. Turn it on (page 67).
R You cannot operate the answering system when calling a
cellular phone paired to the base unit.
The unit does not emit the
specified number of rings.RIf the first ring is turned off, the number of rings decreases by 1
from the specified number of rings.
Call from Outlook (Telephone Plug-in)
ProblemCause/solution
If the installer program does not
start automatically.RDouble click  [Setup.exe] in your CD-ROM drive folder to start
installing.
A pop-up window (Microsoft
Office Outlook contact list) is not
displayed when a call is received.R Caller information indication in the “Telephone Plug-in” setting is
set to  “Off ”. Set it to  “Contact list ” or  “Simple window ”
(page 36).
R If more than 5,000 entries are stored in the contact list, pop-up
windows may not be displayed. Erase entries from the contact
list so that the number of stored entries is 5,000 or less.
R The base unit is in use.
“Invalid phone number ” is
displayed and I cannot make a
call from the Microsoft Outlook
contact list.R If you entered 25 or more digits for the phone number in the
toolbar, “Telephone Plug-in” cannot dial the phone number.
Enter up to 24 digits for the phone number in the toolbar.
R Entries other than 0 to 9,  H, #, p (Pause), f (Flash) are invalid.
Enter only valid digits or characters.
I want to update “Telephone
Plug-in”.R Once uninstall “Telephone Plug-in”, and then re-install the latest
version of “Telephone Plug-in” (page 32). Visit our Web site
below to download the latest version of “Telephone Plug-in”.
http://www.panasonic.com/support
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ProblemCause/solution
The caller information shown on
the unit’s display (handset and
base unit) differs from the
information shown on the pop-up
window on the computer.RWhen calls are received on several lines including landlines or
cellular lines at the same time, the caller information shown on
the pop-up window which appears at the front may differ from
the information shown on the unit’s display (handset and base
unit). To answer the call that you want to pick up, check the
caller information on the unit’s display and press the appropriate
line key based on that information.
R Depending on the Microsoft Office Outlook settings, an area
code is automatically added for 7-digit phone numbers in the
pop-up window. Edit the phone number if necessary.
R The phone number shown on the unit’s display (handset and
base unit) may differ from the information shown in the pop-up
window on the computer when:
– the Caller ID auto edit feature is used to ignore the area code.
– the phone number is not stored as 11 digits in the Microsoft
Office Outlook contact list.
Bluetooth PIN
ProblemCause/solution
I cannot remember the PIN.RChange the PIN using the following method.
Handset/Base unit:
1 MMENU N#619
2 *7000
3 Enter the new 4-digit PIN.  a M OK N
4 Enter the new 4-digit PIN again.  a M SAVE N a  M OFF N/M EXIT N
Voice mail
ProblemCause/solution
“Voice Mail: ” and/or
“ Voice Mail: 
” is shown on
the handset display. How do I
remove this message from the
display?
R This notification is displayed when your service provider/
telephone company’s voice mail service (not the unit’s
answering system) has recorded a message for you. Typically
you can remove this notification from the display by listening to
the message. To listen to the message, dial the voice mail
number provided by your service provider/telephone company
(for most cases, this will be your own phone number), and follow the voice instructions. Depending on your service
provider/telephone company, you may need to remove all
messages from your voice mailbox to remove the notification.
You can also remove this notification by pressing and holding
#  until the unit beeps.
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Liquid damage
ProblemCause/solution
Liquid or other form of moisture
has entered the handset/base
unit.RDisconnect the AC adaptor and telephone line cord from the
base unit. Remove the batteries from the handset and leave to
dry for at least 3 days. After the handset/base unit are
completely dry, reconnect the AC adaptor and telephone line
cord. Insert the batteries and charge fully before use. If the unit
does not work properly, contact an authorized service center.
Caution:
RTo avoid permanent damage, do not use a microwave oven to speed up the drying process.
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FCC and other information
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TG958x_0704_ver031.pdf   802014/07/04   10:32:29This equipment complies with Part 68 of the FCC rules 
and the requirements adopted by the ACTA. On the 
bottom of this equipment is a label that contains, 
among other information, a product identifier in the 
format US:ACJ----------.
If requested, this number must be provided to the 
telephone company.
L Registration No.............(found on the bottom of the 
unit)
L Ringer Equivalence No. (REN).......0.1B (line1 and 
line2)
A plug and jack used to connect this equipment to the 
premises wiring and telephone network must comply 
with the applicable FCC Part 68 rules and requirements 
adopted by the ACTA. A compliant telephone cord and 
modular plug is provided with the product. It is 
designed to be connected to a compatible modular jack 
that is also compliant.
The REN is used to determine the number of devices 
that may be connected to a telephone line. Excessive 
RENs on a telephone line may result in the devices not 
ringing in response to an incoming call. In most but not 
all areas, the sum of RENs should not exceed five 
(5.0). To be certain of the number of devices that may 
be connected to a line, as determined by the total 
RENs, contact the local telephone company. For 
products approved after July 23, 2001, the REN for the 
product is part of the product identifier that has the 
format US:AAAEQ##TXXXX. The digits represented by 
## are the REN without a decimal point (e.g., 03 is a 
REN of 0.3).
If this equipment causes harm to the telephone 
network, the telephone company will notify you in 
advance that temporary discontinuance of service may 
be required. But if advance notice isnt practical, the 
telephone company will notify the customer as soon as 
possible. Also, you will be advised of your right to file a 
complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its 
facilities, equipment, operations or procedures that 
could affect the operation of the equipment. If this 
happens the telephone company will provide advance 
notice in order for you to make necessary modifications 
to maintain uninterrupted service.
If trouble is experienced with this equipment, for repair 
or warranty information, please contact a Factory 
Service Center or other Authorized Servicer. If the 
equipment is causing harm to the telephone network, 
the telephone company may request that you 
disconnect the equipment until the problem is resolved.Connection to party line service is subject to state 
tariffs. Contact the state public utility commission, 
public service commission or corporation commission 
for information.
If your home has specially wired alarm equipment 
connected to the telephone line, ensure the installation 
of this equipment does not disable your alarm 
equipment. If you have questions about what will 
disable alarm equipment, consult your telephone 
company or a qualified installer.
This equipment is hearing aid compatible as defined 
by the FCC in 47 CFR Section 68.316.
When you hold the phone to your ear, noise might be 
heard in your Hearing Aid. Some Hearing Aids are not 
adequately shielded from external RF (radio 
frequency) energy. If noise occurs, use an optional 
headset accessory or the speakerphone option (if 
applicable) when using this phone. Consult with your 
audiologist or Hearing Aid manufacturer about the 
availability of Hearing Aids which provide adequate 
shielding to RF energy commonly emitted by digital 
devices.
WHEN PROGRAMMING EMERGENCY NUMBERS 
AND(OR) MAKING TEST CALLS TO EMERGENCY 
NUMBERS:
1) Remain on the line and briefly explain to the 
dispatcher the reason for the call.
2) Perform such activities in the off-peak hours, such 
as early morning or late evenings.
This device complies with Part 15 of the FCC Rules. 
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, 
and (2) this device must accept any interference 
received, including interference that may cause 
undesired operation.
Privacy of communications may not be ensured when 
using this phone.
CAUTION:Any changes or modifications not expressly approved 
by the party responsible for compliance could void the 
user’s authority to operate this device.
NOTE:This equipment has been tested and found to comply 
with the limits for a Class B digital device, pursuant to 
Part 15 of the FCC Rules. These limits are designed to 
provide reasonable protection against harmful 
interference in a residential installation. This
equipment generates, uses, and can radiate radio