Panasonic Network Camera BB-HCM403A Getting Started Manual

Troubleshooting
9
Camera Image/Page Display Troubleshooting
Problem Cause and Remedy
The camera 
cannot be 
accessed. The camera IP address has changed.
→Enter the correct IP address in the address bar of the web 
browser.
 An IPv6 address was entered in the address bar of Internet 
Explorer.
→Internet Explorer does not support IPv6 addresses. Use a 
DynamicDNS service such as the Viewnetcam.com 
service.
 The default gateway or DNS server addresses may be wrong. 
The correct IP addresses are required...

Troubleshooting
10
The camera 
cannot be 
accessed on the 
LAN. The connected router does not have a loopback feature.
→Access the camera with local network IP address.
 The wrong IP address class is assigned to the camera.
→If you access the camera on the LAN, the PC IP address 
and the camera IP address must be set in the same class. 
Set the camera IP address same as the class of the PC IP 
address (see page 155 of the Operating Instructions on the 
CD-ROM).
 The web browser is accessing a proxy...

Troubleshooting
11
Authentication 
windows are 
consequently 
displayed. The user name and password for the administrator have been 
changed. Or the user name and password for the general 
users have been changed.
→Close the web browser, and access the camera again.
Only half of the 
image is 
displayed. You are using Internet Explorer 4.xx or lower.
→Upgrade Internet Explorer to version 6.0 or greater. 
The camera 
image is not 
displayed, or not 
displayed 
properly.ActiveX
® Controls are not...

Troubleshooting
12
The Top page or 
image is not 
displayed on the 
cell phone. Only the IP address and port number are entered.
→Enter /mobile after entering IP Address:Port Number.
 A 320 x 240 resolution image is not displayed.
→Cell phones do not support 320 x 240 resolution images.
 The file size of the image is exceeding the capacity of the cell 
phone.
→View the image at 160 x 120 resolution.
 The cell phone supports only XHTML.
→Enter /mobileX by following an IP address and port 
number.
A...

Troubleshooting
13
The image has 
noise. The object is dark.
→Increase the light level in the area around the camera.
 The colors setting of the monitor is set to less than 16 bit high 
color.
→Set it to 16 bit high color or greater.
An old image is 
displayed. Old images are temporarily stored on the web browser.
→Set [Every visit to the page] on the web browser to check 
for temporary Internet files (see page 165 of the Operating 
Instructions on the CD-ROM).
The image 
refreshes very 
slowly....

Troubleshooting
14
Registering and 
operating the 
home position 
and the tilt 
operation do not 
work when using 
the Network 
Camera 
Recorder or 
Wireless Camera 
Monitoring 
System. Registering and operating the home position and the tilt 
operation are not available from the Network Camera 
Recorder and Wireless Camera Monitoring System. Problem Cause and Remedy 

Troubleshooting
15
Operation Bar Troubleshooting
Problem Cause and Remedy
The click to 
center feature 
does not work. Login is not performed by the administrator.
→Log in as the administrator. Only the administrator can 
operate the click to center feature (when using the digital 
zoom feature).
 The clicked position is not centered.
→The clicked position cannot be centered because the 
camera has only the tilt operation feature or because the 
clicked position is out of the range that can be...

Troubleshooting
16
Audio Problems Troubleshooting
Problem Cause and Remedy
The Listen button 
is gray. The [Input] setting is set to [Disable] on the Audio page.
→Change it to [Enable]. (See page 73 of the Operating 
Instructions on the CD-ROM)
 In the access level settings on the General User page, [Listen] 
is not permitted.
→Select [Listen]. (See page 80 of the Operating Instructions 
on the CD-ROM)
The Talk button is 
gray. The [Output] setting is set to [Disable] on the Audio page.
→Change it to...

Troubleshooting
17
Audio cannot be 
heard on the 
computer. The Listen button appears like this: 
→
Click the Listen button. (It will change to  .)
→There are too many simultaneous audio connections. Wait 
for a while, and try to access again.
 The Listen button is gray.
→[Listen] is not permitted on the General User page. Permit 
it. (See page 80 of the Operating Instructions on the CD-
ROM)
 The volume is set to its minimum.
→Adjust the volume on the volume adjustment toolbar.
 The computer volume...

Troubleshooting
18
Audio is not 
produced from an 
external speaker 
connected to the 
camera. The Talk button appears like this: 
→
Click the Talk button. (It will change to  .)
 The Talk button is gray.
→[Talk] is not permitted on the General User page. Permit it. 
(See page 80 of the Operating Instructions on the CD-
ROM)
 Microphone is not selected on your PCs volume control 
screen.
→Click [Options]→[Properties]→, and check [Recording] on 
the Volume Control window. In the Show the following...