Panasonic Network Camera Kx Hcm280 Operating Instructions

							Operating Instructions
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Top Page does 
not appear in 
the Internet 
Connection.•Confirm that Default Gateway address is correct on Network 
window on page 60.
•The broadband router needs Port Forwarding (IP Masquerade) 
feature. Refer to the broadband routers manual for details.
•Packet Filtering of the broadband router may prohibit access 
from an external network. Refer to the broadband routers 
manual for details.
•Access Network Camera from the Internet with the global IP 
address of the broadband router and port number of Network 
Camera.
•Some broadband routers reject the global IP address to access 
Network Camera on the same LAN. Access with the private IP 
address of Network Camera.
When forgetting 
the IP address 
of the Network 
Camera.Check an IP address by using the Setup CD-ROM. Network 
Camera List window on page 29 can tell you the IP address of 
Network Camera.
When forgetting 
the password to 
access Setup 
Page.Follow the steps below.
1.Initialize Network Camera by pressing the FACTORY 
DEFAULT RESET button.
2.Reconfigure Network Camera.
Indicator does 
not light up.•Confirm that the standard AC adaptor PSLP1242 (Order No. 
PSLP1242Z) is used.
•Confirm that the Indicator Control is disabled. Refer to page 90 
for Indicator Control window.
Indicator is 
orange.•Ethernet cable is not connected properly.
•PC, Ethernet hub or broadband router is not working.
Green indicator 
continues 
blinking.Internal Failure of the server or the congestion on the network 
traffic when using DHCP may prevent Network Camera from 
getting the IP address. Ask the network administrator or your ISP.
Orange 
indicator 
continues 
blinking.Orange indicator blinks when updating firmware on page 93. When 
the Update Firmware failed, refer to page 123.About Network Camera Setup
Problem Cause and Remedy 
						

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122
Red indicator 
continues 
blinking.If you cannot access Network Camera, the Network Camera 
hardware may be defective. Call our customer call center.
Image Transfer 
on e-mail or FTP 
does not work.•Default Gateway and DNS server address should be set up on 
Network window on page 60.
•If FTP does not work properly, ask your ISP or network 
administrator about the transferring mode of FTP server. 
[Passive Mode] or [Active Mode] is available.
•Select [One Time] for Login Timing when transferring images 
by FTP in short duration time.
Timer mode 
transfers older 
images.Short interval of Image Buffer Frequency makes Network Camera 
transfer the older images. Set the interval long enough to transfer 
the images. Buffered Image screen enables you to check this 
setting.About Network Camera Setup
Problem Cause and Remedy 
						

							Operating Instructions
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Update 
Firmware has 
not finished.When Update Firmware is interrupted by power off, or for network 
troubles and other problems, follow the procedure below.
*
1 Refer to page 93 for the Update Firmware. About Network Camera Setup
Problem Cause and Remedy
No Top PageUpdate
Firmware
window
Yes Turn on Network Camera and the PC.
Enter the IP address on the web browser to access  
Network Camera.
Top Page or Update
Firmware window?
Is the Version wished number? Access Setup Page and click [Status]. Status 
window appears. Check the Firmware Version 
Number.
Perform Update 
Firmware*1.
Update Firmware is completed. 
						

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124
About Top View Image screen
Problem Cause and Remedy
The Top View 
Image screen 
(Single Camera/
Multi-Camera) does 
not appear.•If you are using Internet Explorer, the first time the PC 
connects to Network Camera, a pop-up Security Warning 
window will appear to download ActiveX Controls. When 
using Windows NT, Windows 2000 or Windows XP, log on 
with an appropriate account that is authorized to install 
applications. Refer to page 39 for ActiveX Controls.
•On the Air time setting on page 70 may restrict the access 
to Top View Image screen. Blue screen appears.
•Maximum 30 users can view the Motion JPEG 
simultaneously on the network. The 31st user views the 
blue screen on the Network Camera screen. Blue screen 
appears.
•Network congestion may prevent the Top View Image 
screen from appearing quickly. Wait for a while.
•The proxy server may prevent you from connecting directly 
to Network Camera, set up not to use the proxy server. 
Refer to page 26 for details.
Pan/Tilt, Zoom and 
Focus do not work. 
(including Click to 
Center and Preset 
Positioning)•Click [Refresh] on the web browser when the 
communication stops with Network Camera. The image will 
refresh.
•Other clients may be operating Pan/Tilt.
•Pan/Tilt operation has reached the end of corner. Confirm 
End Display appears on operation bar on page 42.
•The Pan/Tilt operation may be locked. 
Refer to page 84 for Camera Setup window.
•Pan/Tilt Range values may have been specified. Assign 
appropriate Pan/Tilt Range values. Refer to page 84 for 
Camera Setup window. 
•[Disable] may have stayed checked for Active scripting of 
web browser. Checking [Enable] for Active scripting is 
necessary. Following the next steps, change a Security 
setting and access Network Camera again.
1.Click [Tools] –> [Internet Options] –> [Security] tab and 
click [Custom level] in Security level for this zone. 
2.Check [Enable] for Active scripting on Security Settings 
window.  
						

							Operating Instructions
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Registered Pan/Tilt 
positions noticeably 
deviate from actual 
ones. When moving Pan/Tilt not using the operation bar, e.g. 
revolving it manually, restart Network Camera.
Image is out of 
focus.•The lens is dirty or dust is attached. Fingerprints, dust, 
stains, etc. on the lens can degrade the performance of the 
Automatic Focusing feature. Clean the lens with lens 
cleaner.
•Manual focusing may be set. Press appropriate one of the 
Focus buttons at the operation bar. Refer to page 46 for 
Focus buttons. 
•Blurred images may have been registered when registering 
or modifying the preset button or home position button. 
Adjust the focus in manual focusing again, or press the AF 
button. 
•The image may be out of focus, if the object is too near, or 
depending on the zoom position. Move the object off 
Network Camera, or adjust the zoom position. 
•Some objects are difficult to focus on by AF button. Press 
the AF button and put it into operation again. When the 
objects are still out of focus, adjust the focus using manual 
focusing, or change the objects using Pan/Tilt operation or 
Zooming features. Refer to page 46. 
The color of the 
image is strange.•Adjust White Balance by Camera Setup window. Refer to 
page 84.
•To insure the images you are viewing are the best they can 
be, set the Display property setting (color quality) to 24 bit 
or higher. Refer to page 10.
Image flickers.•If the object is dark, the image will flicker. Make the 
condition around Network Camera brighter.
•Wrong power line frequency makes images flicker.
Refer to page 84.About Top View Image screen
Problem Cause and Remedy 
						

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Refresh interval is 
longer than the 
setup.•The traffic of the network, PC performance and the object 
of the image affect the refresh interval. The network 
congestion causes refresh interval slower than the set up.
•When more than one client were viewing, the refresh 
interval becomes slower.
•Ethernet switching hub can smooth the refresh interval 
especially in viewing on the Multi-Camera screen.
•Restrict the Max. Bandwidth Usage to improve network 
traffic in viewing on the Multi-Camera screen.
Refer to page 63.
Scan lines deviate 
on the screen.Scan lines may deviate when viewing moving objects with 
resolution at 640 x 480 because of the interlace-type CCD. 
Selecting 320 x 240 offers the good compromise between 
speed and resolution.
Suddenly image 
changes to JPEG - 
Regularly Refresh.The duration time to display Motion JPEG is limited on Top 
View Image Setting window on page 70.
Only half of the 
image is displayed.If using Internet Explorer 4.0, use Internet Explorer 5.0 or later.
The unreadable 
characters are 
displayed.•Use the operating system of the selected language.
•Set the Encoding or the Character Set of the selected 
language on the web browser.
About Other Troubles
Problem Cause and Remedy
When you 
cannot solve 
your problem•Call our customer call center at
1-800-272-7033
•After the limited warranty, call our Continued Services 
Technical Support Line at
1-900-555-PANA (1-900-555-7262)About Top View Image screen
Problem Cause and Remedy 
						

							Operating Instructions
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5.5 Confirmation of Network Camera Operation
This procedure checks the Network Camera operation. IP address of the PC has 
to be on the same network to be able to access Network Camera. If Top Page 
appears, Network Camera has no defect.
1.Push the FACTORY DEFAULT RESET button as illustrated on page 109. All 
settings on Network Camera will be set to default.
2.Connect locally between the PC and Network Camera like [Type 1] or [Type 
4] configuration type shown on page 18 and page 19.
3.Follow the next steps distinguished by the operating system in the next table 
to open TCP/IP Properties window. 
Note
When using Windows NT, Windows 2000 and Windows XP, log on as an 
administrator to access TCP/IP Properties window. TCP/IP Properties Table
Operating 
SystemSteps
Windows 95
Windows 98
Windows Me[Start] –> [Settings] –> [Control Panel] –> [Network] –> 
Select [TCP/IP] with adaptor in use –> [Properties] –> 
[Specify an IP address]
Windows NT[Start] –> [Settings] –> [Control Panel] –> [Network] –> 
[Protocols] tab –> [TCP/IP Protocol] –> [Properties] –> 
Select [Adaptor] in use –> [Specify an IP address]
Windows 
2000[Start] –> [Settings] –> [Control Panel] –> [Network and 
Dial-up Connections] –> [Local Area Connection Icon] in 
use –> [Properties] –> Select Internet Protocol [TCP/IP] 
–> [Properties] –> [Use the following IP address]
Windows XP[Start] (–> [Settings]) –> [Control Panel] –> [Network and 
Internet Connections] –> [Network Connections] –> 
[Local Area Connection Icon] in use –> [Properties] –> 
Select Internet Protocol [TCP/IP] –> [Properties] –> [Use 
the following IP address] 
						

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4.Record the current TCP/IP properties of the PC. They are important in the 
later procedure to set the TCP/IP properties of the PC back.
5.Enter 192.168.0.250 in the IP address field and 255.255.255.0 in the 
Subnet Mask field and click [OK]. 
(Windows 95, Windows 98 and Windows Me must restart to activate the 
entered TCP/IP properties.)
•Set up the unique IP address which does not overlap other IP 
addresses on the network. Overlapped IP addresses on the network 
cause the disorder of the network.
6.Start up the web browser. Enter http://192.168.0.253 in the address field 
and press [Enter]. If Top Page appears, Network Camera has no defect.
Note
The proxy server may prevent you from connecting directly to Network 
Camera. Refer to page 26.
7.Set the TCP/IP properties of the PC back to the previous settings recorded in 
step 4.
Click the language to change the display. 
						

							Operating Instructions
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5.6 FCC and Other Information
This equipment has been tested and found to comply with the limits for a Class B 
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to 
provide reasonable protection against harmful interference in a residential 
installation. This equipment generates, uses and can radiate radio frequency 
energy and, if not installed and used in accordance with the instructions, may 
cause harmful interference to radio communications. However, there is no 
guarantee that interference will not occur in a particular installation. If this 
equipment does cause harmful interference to radio or television reception, which 
can be determined by turning the equipment off and on, the user is encouraged to 
try to correct the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which 
the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Environment: Do not install Network Camera where the temperature is less than 
0 °C (+32 °F) or greater than +40 °C (+104 °F). Allow 10 cm (4 inches) clearance 
around the unit for proper ventilation. Avoid excessive smoke, dust, mechanical 
vibration, shock, or direct sunlight.
Routine care: Wipe the unit with a soft cloth. Do not use benzine, thinner, or any 
abrasive powder. When you leave the unit unused for a long period of time, unplug 
the AC adaptor from the outlet.
If there is any trouble: Consult an authorized Panasonic Factory Service Center.
CAUTION:
Any changes or modifications not expressly approved by the party responsible for 
compliance could void the users authority to operate this device.
No responsibility will be taken by our company with respect to 
consequences resulting from the use or the damage or both of Network 
Camera. 
						

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