PCS Phone Handspring Treo 600 Manual

							150Help
Menu commands. Users familiar with Graffiti’s Menu launch command can 
now access system menus by pressing Menu  . To access a menu shortcut, 
press Menu , then the letter for the shortcut (see page 32).Backlight. Treo includes a keyboard backlight that also dims the screen 
slightly for low light conditions. While your Treo screen is on, press Option 
 then   to turn on the keyboard backlight.Center button. If you used a previous Treo phone, you might be accustomed to 
pressing Spacebar to activate commands or dial numbers. With this Treo 
phone, we recommend pressing Center instead.Screen button. The fourth button on the right is used to control the screen and 
is not an application button. However, you can remap this button to your 
favorite application if you wish (see page 132). To turn on the screen, tap the 
Wireless Mode button briefly (don’t press and hold).Internet connection. This Treo was designed to work on the PCS Vision 
Network. When you sign up for a PCS Vision account, these settings are 
automatically transferred to your Treo; you don't need to do any extra setup. 
If you have trouble connecting to the Internet, you may need to contact 
Sprint and ask them to re-provision your Treo 600 for PCS Vision.5-way navigation compatibility. Some Palm OS 5 applications are optimized for 
5-way navigation on devices other than Treo. Therefore, you may notice 
inconsistencies with software that is not designed with Treo in mind. 
Contact the application’s author or vendor to learn if a version that is 
optimized for Treo is available.
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Help
Trouble Installing Palm Desktop?The software included with your Treo installs the drivers that let you synchronize 
with Palm Desktop software or Microsoft
® Outlook
® for Windows. 
1.Restart your computer.
2.Quit any active applications, including virus scanners and Internet security 
applications.
3.Make sure you’re installing the version of Palm Desktop that came on the CD 
with your Treo. Other versions of Palm Desktop may not work with this Treo.
4.Make sure your computer profile includes administrator rights to install 
software. In large organizations, these are usually granted by the system 
administrator. 
Note:
 If you want to synchronize with a Personal Information Management (PIM) application 
other than Palm Desktop or Outlook, you must install a third-party solution. Contact the PIM’s 
author or vendor to learn if software is available for the PIM. 
						

							152Help
Resetting Your TreoSoft ResetA soft reset is similar to restarting a computer. If your Treo is not responding or 
you have trouble synchronizing with your computer, a soft reset may help. Unless 
your battery is extremely low, a soft reset should not affect your data.
1.Unscrew the stylus tip to access the reset tool.
2.Use the reset tool to gently press the reset button on the back of your Treo.System ResetA system reset, also called a safe or warm reset, tells your Treo to stop what it’s 
doing and start over again without loading any system extras. If your Treo loops or 
freezes during a soft reset, a system reset may help. Performing a system reset 
allows you to get out of an endless loop in order to uninstall a third-party 
application causing the looping. Unless your battery is extremely low, a system 
reset should not affect your data.
If you need to perform a system reset and disable conflicting applications, always 
end the process with a soft reset. This returns your Treo to normal operation.
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Help
1.Unscrew the stylus tip to access the reset tool.
2.While holding Up , use the reset tool to gently press the reset button on the 
back of your Treo.
3.When the Palm Powered logo appears, release Up .
4.Perform a soft reset. Some features, such as Wireless Mode, are not available 
until you complete this step.Hard ResetA hard reset erases all data and third-party software on your Treo. Never perform a 
hard reset without first trying a soft and system reset. You can restore previously 
synchronized data with the next HotSync operation. 
A hard reset can tell you whether a problem stems from your Treo or an 
application installed on it. If you do not experience the problem after you perform 
a hard reset, the problem may be related to software you installed. See page 162 
for suggestions on diagnosing third-party software issues.
1.Unscrew the stylus tip to access the reset tool.
2.While holding the Wireless Mode button  , use the reset tool to gently press 
the reset button on the back of your Treo.
3.When the Palm Powered logo appears, release the Wireless Mode button  .
4.When the warning appears, press Up   to confirm the hard reset. 
						

							154Help
ScreenThe Screen Appears Blank1.Look closely at the screen. If you can see a dim image, try adjusting the screen 
contrast and brightness (see page 128). 
2.If that doesn’t work, perform a soft reset (see page 152).
3.If that doesn’t work, connect the Treo to the AC charger (see page 3) and 
perform a soft reset again.
4.If that doesn’t work, perform a hard reset (see page 153).The Screen Doesn’t Respond Accurately to Taps or Activates Wrong Features1.Press Applications Launcher . 
2.Choose the pick list in the upper-right corner, then select All.
3.Choose the Prefs icon  . 
4.Choose the pick list in the upper-right corner, then select Display.
5.Choose Touchscreen. 
6.Follow the onscreen instructions to recalibrate the touchscreen.There's a Blinking Symbol at the Top of the ScreenThe blinking asterisk at the top of the screen is the Alert Manager symbol. It 
appears when you have alarms or messages that you haven't acknowledged.
1.Tap the Alert Manager symbol.
2.A list of pending alarms or messages appears.
Choose the text of an alarm or message to view the item and keep it in the 
list.Check the box next to the alarm or message to clear it from the list, and then 
choose Done.Choose Snooze to receive another alert in 5 minutes. The next alert will list 
all items that haven't been checked off.
155
Help
Network ConnectionSignal Strength Is WeakBecome familiar with low coverage areas where you live, commute, work, and 
play. Then, you will know when to expect signal strength issues.If standing, move about 10 feet in any direction.In a building, move near a window. Open any metal blinds.In a building, move outdoors or to a more open area.Outdoors, move away from large buildings, trees, or electrical wires.In a vehicle, move your Treo level with a window.
The Treo Won’t Connect to the Mobile NetworkTry our suggestions above for weak signals.Turn off Wireless Mode and turn it on again (see page 27).Perform a soft reset (see page 152).
The Treo Hangs Up When I Hold It to My EarYou may be accidentally pressing the onscreen Hang Up All button with your 
cheek. Try holding the phone so your face doesn’t press against the screen. If this 
is not convenient, you may want to set the Disable touchscreen when option on the 
Keyguard Preferences screen to turn on during active calls (see page 137).The Treo Makes or Answers Calls When It’s in a Briefcase or PocketItems in your briefcase or pocket may be pressing the onscreen Answer button, or 
otherwise activating screen items. If this happens, set the Disable touchscreen when 
option on the Keyguard Preferences screen to activate during incoming calls (see 
page 137).Wireless Mode Seems to Turn Off by ItselfIf a system error and reset occurs, Treo automatically turns on Wireless Mode if it 
was on before the reset. However, if the Treo can’t determine whether Wireless 
Mode was on before the reset, it does not turn on automatically (see page 27).  
						

							156Help
The Treo Won’t Connect to the InternetYour Treo supports PCS Vision, a way to connect to the Internet that is persistent, 
faster, and more reliable than a regular dial-up connection. All Sprint customers 
can connect to the Internet, but to avoid high per-minute charges, we recommend 
that you subscribe to a PCS Vision plan. Press and hold the Wireless Mode button   to turn off Wireless Mode. Then, 
turn Wireless Mode back on again.Perform a soft reset (see page 152).Contact Sprint to verify that your subscription plan includes PCS Vision 
services, that these services have been correctly activated, and to confirm your 
user name and password. Sprint should also be able to tell you if there are any 
outages in your area.Confirm that high-speed data services are correctly configured on your Treo:
1.Press Applications Launcher .
2.Choose the pick list in the upper-right corner, then select All.
3.Choose the Prefs icon  .
4.Choose the pick list in the upper-right corner, then select Network.
5.If the Service field says Untitled, choose the Service pick list, then select 
PCS Vision. If PCS Vision does not appear in the list, call Sprint for assistance.
I Can’t Send or Receive Picture Mail or SMS MessagesMake sure Wireless Mode is turned on (see page 27).Contact Sprint to verify that your service plan includes the appropriate 
messaging services, that these services are correctly activated, and that 
messaging services are currently available at your location. (Sprint should be 
able to tell you if messaging services are experiencing transmission delays.)If possible, contact the recipient or sender of the message and make sure the 
receiving device can handle the type of file that is being sent.
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Help
Synchronization (HotSync)Synchronization lets you back up your Treo data onto your computer. If you ever 
need to perform a hard reset or otherwise erase all your data on your Treo, you can 
perform a HotSync operation to restore the data from your computer. To make 
sure you always have an up-to-date backup of your data, synchronize frequently.
Before you attempt a HotSync operation, make sure you have installed the Palm 
Desktop and HotSync Manager software from the CD that came with your Treo.
Every device needs a unique name. Never synchronize more than one device to 
the same user name on your computer.Desktop Does Not Respond to HotSync AttemptAs you complete the following steps, perform a HotSync operation after each step. 
If the synchronization is successful, you do not need to complete the remaining 
steps. If the synchronization is not successful, continue to the next step. 
1.Verify that the HotSync cable is securely connected at all points (see page 20).
2.Make sure that the HotSync Manager is running:
Windows. Click the HotSync Manager icon   in the lower-right corner of your 
computer screen and make sure Local USB is checked, or if you’re using an 
optional serial HotSync cable, make sure Local Serial is checked. If you don’t 
see the HotSync Manager icon  , click Start, select Programs, select Handspring, 
and then select HotSync Manager.Macintosh. Find the Palm folder on your Mac hard drive. Double-click the 
HotSync Manager icon   in the Palm folder. In the Connection Settings panel, 
set Local Setup Port to Handspring USB.
3.Verify with your computer hardware vendor that your operating system 
supports your internal USB Controller.
4.Perform a soft reset (see page 152).   
						

							158Help
5.If problems persist and you’re synchronizing through a USB hub, try 
connecting the HotSync cable to a different USB port, or directly to your 
computer’s built-in USB port. 
6.Uninstall Palm Desktop.
7.Reboot your computer.
8.Reinstall Palm Desktop.HotSync Operation Starts But Stops Without FinishingAs you complete the following steps, perform a HotSync operation after each step. 
If the synchronization is successful, you do not need to complete the remaining 
steps. If the synchronization is not successful, continue to the next step. 
1.If you upgraded from a previous Palm Powered device, there may be conflicts 
with some of the files from your previous device. 
Locate your Backup folder (Windows: C:\Program Files\Handspring\user 
name; Macintosh: Mac HD\Applications\Palm\Users\user name). Move the Backup folder to another location.Perform a HotSync operation. Manually reinstall any third-party applications you want on your new phone, 
from the items in the old Backup folder you moved.
2.(Windows only) If the Windows New Hardware Wizard appears, the HotSync 
process may be timing out before the wizard completes its job. Follow all 
instructions in the New Hardware Wizard, and attempt another HotSync 
operation.
3.Uninstall Palm Desktop.
4.Reboot your computer.
5.Reinstall Palm Desktop.
Tip: 
The HotSync Log can tell you when and why synchronization stopped. Right-click the 
HotSync Manager icon
   in your Windows System Tray and select 
View Log
.
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Help
HotSync Operation Finishes But Data Does Not Appear Where It Should1.Make sure you’re synchronizing with the intended desktop Personal 
Information Manager (PIM). The CD that came with your Treo includes 
software to synchronize with Palm Desktop or Microsoft Outlook for Windows. 
The software that lets you synchronize with Microsoft Outlook is called 
PocketMirror, from Chapura, Inc. When you install the Treo software from the 
CD, PocketMirror will be activated if you choose the option to synchronize 
with Outlook. If you use a different PIM, you will need to install third-party 
software to synchronize it with your Treo. Consult the company that makes the 
PIM for more information.
2.If there are multiple Palm Powered devices synchronizing with your computer, 
make sure you are synchronizing with the correct user name. If data is not 
appearing in Palm Desktop, make sure the correct user name is selected in the 
toolbar of Palm Desktop.
3.Launch the HotSync Manager application   on your computer, and make sure 
the necessary conduits are set to Synchronize the files.
4.Uninstall Palm Desktop.
5.Reboot your computer.
6.Reinstall Palm Desktop.
7. If you’re using Microsoft Outlook, consider the following: With the included software, your Treo can synchronize with the root folders 
of Contacts, Calendar, Tasks, and Notes. If you want to synchronize the 
addresses from a global Exchange Address Book, you must copy the 
addresses to your local Contacts list in Outlook (right-click the addresses, 
and select Add to Personal Address Book). Outlook subfolders and public folders are not accessible with the included 
software. You may wish to use a third-party solution instead.If you’re trying to synchronize offline, be sure to set your Outlook Calendar, 
Contacts, Notes, and Tasks to be available offline. 
						

							160Help
WebI Can’t Access a PageFirst, make sure you have Internet access: launch the Blazer Web Browser to see if 
you can view a Web page you’ve successfully viewed before. To ensure that you’re 
viewing the page directly from the Internet, press Menu  , then from the Page 
menu, choose Refresh.
After confirming your Internet connection, try to view the page in question again. 
If it comes up blank, press Menu  , then from the Page menu, choose Refresh.
If you still cannot access the page, it may be because the page contains only 
elements that are not supported by Blazer Web Browser. Unsupported elements 
include Flash, Shockwave, Java applets, VBScript, WML script, and media plug-ins.
Some Web sites automatically redirect you to their true home page (for example,
 
http://www
.handspring.com/support
 may resolve to 
http://support.handspring.com/esupport/
html/start.jsp
). If the Blazer Web Browser fails to observe the redirect, you can use a 
desktop browser to see the true home page’s address, and enter that address in 
Blazer.
An Image or Map Displays Too Small on the Treo ScreenThe Blazer Web Browser has two modes: Optimized and Wide Page. Optimized 
Mode re-sizes all images and page elements to make them fit on a single vertical 
column on the Treo screen. Switch to Wide Page mode to see the image in its 
original, full-size form (see page 76).A Secure Site Refuses to Permit a TransactionSome secure sites are very specific about which browsers they allow to conduct 
secure transactions. If you are having trouble using a secure site, please contact 
the site’s Web master to make sure the site allows transactions using Blazer Web 
Browser. I Can’t Select an Email Address From a Web PageIf nothing happens when you choose an email address on a Web page, you 
probably do not have an email application that supports this feature. Try 
downloading and installing Handspring’s Mail application from 
www
.handspring.com
.
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Help
Picture MailThe Picture Mail application takes pictures at Small picture size (160x120 pixels) 
and Large picture size (640x480 pixels, or 0.3 megapixel). Here are some tips for 
taking good pictures with the built-in camera:Clean the camera’s lens with a soft, lint-free cloth.Take pictures in brighter lighting conditions. Low-light images may be grainy, 
due to the sensitivity of the camera.Hold the camera as still as possible. You may want to support your picture-
taking arm up against your body or a stationary object (such as a wall).Keep the subject of the pictures still. Exposure time is longer with lower light 
levels, so you may see a blur.For best results, verify that you have the brightest light source coming from 
behind you, lighting the subject’s face. Don’t take indoor pictures with the 
subject in front of a window or light.Make sure the subject is at least 16 inches away from the camera to ensure good 
focus.
Remember, when you synchronize, your Picture Mail images are stored in the Treo 
Pictures folder on your hard drive (see page 68). 
						

							162Help
Third-Party ApplicationsOn rare occasions, third-party applications can cause conflicts that interfere with 
the smooth operation of your Treo. Third-party applications that modify the 
wireless features of your Treo may require extra troubleshooting.
If you recently installed an application and your Treo seems to be stuck, try the 
following: 
1.Perform a soft reset (see page 152).
2.If the problem persists, perform a system reset (see page 152).
3.Delete the most recently installed application from your Treo (see page 112).
4.If the problem persists, perform another system reset.
5.Delete other third-party applications one at a time until you eliminate the 
problem.
6.If none of the steps above are possible, you may wish to perform a hard reset 
(see page 153). Then, locate your Backup folder on your computer (Windows: 
C:\Program Files\Handspring\user name; Macintosh: Mac 
HD\Applications\Palm\Users\user name). If you find a .prc or .pdb file for any 
applications you just removed, delete the file(s) from the Backup folder. Then, 
perform a HotSync operation to restore your data and applications.
Remember, not all third-party applications were written with the Treo keyboard 
and 5-way navigation in mind. You may encounter strange behavior or errors in 
these applications if you use the keyboard and navigation control.Getting More HelpContact the author or vendor of any third-party software if you require further 
assistance. Sprint does not provide technical support for applications that are not 
built into your Treo.
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Help
ErrorsYour Treo is designed to minimize interruptions when a system error occurs. If 
Treo encounters a system error, it automatically resets itself and resumes 
functioning as normal. If possible, it even turns Wireless Mode back on if it was on 
before the error occurred. Note: 
Treo may not re-establish a PCS Vision session after a hard reset. To manually establish a 
new PCS Vision session, launch the Blazer Web Browser.Sometimes you might want to know more about an error. Treo uses a special 
interface to show error messages in greater detail.
1.Press Phone .
2.Press Center, then choose Dial Pad.
3.Type ##377, then press Center.
4.Review the screen with details about the conditions that led up to the most 
recent automatic reset. 
5.Choose OK.
Please note that third-party developers create their own error messages. If you do 
not understand an error message, please contact the developer of the application 
for help. 
						

							164Help
Making Room On Your TreoIf you store a large number of records, or install many third-party applications, the 
internal memory on your Treo may fill up. Here are some common ways to clear 
space on your Treo:Picture Mail. Pictures can consume excessive memory. Move your pictures to an 
expansion card or upload them to your account on the Picture Mail Web site, 
and then delete large files from your Treo (see page 66).Internet. If you have set a large Blazer Web Browser cache, you may wish to clear 
the cache, (see page 82).Third-party applications. You can delete infrequently used applications or move 
them to an expansion card, (see page 112).Email. If you installed a third-party email application, you may have large 
attachments that can quickly consume memory on your Treo. Delete emails 
with large attachments. If you have hundreds of messages with or without 
attachments, you may wish to delete older messages to make room.
Also, remember that your Treo includes an expansion slot, and that you can store 
applications and data on expansion cards. However, you still need some free 
memory on the Treo itself to run applications from an expansion card.
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Glossary 
						

							166Glossary
1XRTT: The next generation of mobile Internet connectivity that allows for 
persistent data connections as long as you are actively using your data connection. 
The average data transmission rate is around 70kb/s although theoretical limits are 
153.6kb/s. With PCS Vision plans, you pay a monthly rate for unlimited data 
transfer and you don't pay for connection time.
Alt (alternative)  : A keyboard key. Type a letter on the keyboard, then press Alt  
to access variations such as international characters and symbols.
Applications Launcher: The view on your Treo from which you can launch all 
applications.
Auto-off interval: The time of inactivity that passes before the screen on your Treo 
turns off. Wireless Mode is unaffected by this setting.
Beam: The process of sending or receiving a data record or application using the 
infrared port on your Treo. 
HotSync: The PalmSource technology that synchronizes your Treo and your 
computer with the simple press of a button.
HotSync Manager: The computer application that manages the synchronization with 
your Treo.
Infrared (IR): A way of transmitting data using light waves. The IR port on your Treo 
lets you transfer data between other IR devices within a short radius.
Install tool: The component of Palm Desktop software that enables you to install 
Palm OS applications and data on your Treo.
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Glossary
Lithium Ion (Li-Ion): The rechargeable battery technology used in Treo phones. 
Option key  : The keyboard button that lets you access the alternative feature that 
appears above the letter on each key.
Palm Desktop: A PIM application for computers that helps you manage your personal 
information and keep your personal data synchronized with your Treo.
Palm OS: The operating system of your Treo phone. A trademark of PalmSource, 
Palm OS is known for its simplicity of use and for the large number of applications 
that can be added to your Treo.
PCS Business Connection
SM: A service offered by Sprint that lets you access your 
existing corporate or personal email on your Treo. For more information, visit 
www
.sprintpcs.com
.
PCS Vision: The next generation of mobile Internet access that lets you check your 
email, browse the Web, and share photos with Picture Mail.
Phone: The application on your Treo that provides quick access to the most 
commonly used applications on your Treo. 
Picture Mail: An enhanced PCS Vision messaging service that lets you instantly share 
pictures with friends and family. You can also manage your pictures online. 
PIM (Personal Information Management): A genre of software that includes applications 
such as Palm Desktop software, Microsoft
® Outlook
®, Lotus Notes
®, and ACT!. 
PIMs generally store contacts, schedules, to do items, and memos.  
						

							168Glossary
PocketMirror: Software included on the Treo CD that lets you synchronize with 
Microsoft Outlook (English language and Windows only). PocketMirror is made by 
a third-party company called Chapura, Inc.
SMS (Short Messaging Service): The service that exchanges short text messages 
almost instantly between mobile phones. These messages can usually include up 
to 160 characters.
User name: The name associated with your Treo that distinguishes it from other 
Palm Powered devices. When you first synchronize your Treo, you are asked to 
give it a user name. 
Wireless Mode: The feature inside your Treo that controls the radio which enables 
you connect to the mobile network for wireless communications. 
169
Safety and Warranty
Information