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Philips 166v3lsb User Manual

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    7. Customer care and warranty
    Contact Information for CENTRAL AND EASTERN EUROPE region:
    Country Call center ASC Consumer care number
    Belarus NA IBA +375 17 217 3386
    Bulgaria NA LAN Ser vice +359 2 960 2360
    Croatia NA Renoprom +385 1 333 0974
    Estonia NA FUJITSU +372 6519900
    Latvia NA “Ser viceNet LV” Ltd. +371 7460399
    Lithuania NA UAB "Ser vicenet" +370 7400088
    Romania NA Blue Ridge Intl. +40 21 2101969
    Serbia & 
    MontenegroNA Kim Tec d.o.o. +381 11 20 70 684
    Slovenia NA PC H.and +386 1 530 08 24
    UkraineNA Comel +380 562320045 
    NA Topaz-Ser vice Company +38 044 245 73 31
    RussiaNA CPS +7 (495) 645 6746 (for repair)
    NA CEEE Par tners +7 (495) 645 3010 (for sales)
    Slovakia NA Datalan Ser vice +421 2 49207155
    Turkey NA Techpro +90 212 444 4 832 
    Czech Rep.  NA Asuppor t 800 100 697
    Hungar yNA Serware +36 1 2426331 
    NA Profi Ser vice +36 1 814 8080
    Contact Information for LATIN AMERICA region:
    Country Call center Consumer care number
    Brazil
    Vermont 0800-7254101
    Argentina 0800 3330 856
    Contact Information for China:
    China
    Consumer care number : 4008 800 008
    Contact Information for NORTH AMERICA :
    Country Call center ASC Consumer care number
    U.S.A. TOS Teleplan (877) 835-1838
    Canada Supercom Supercom (800)479-6696
     
    						
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    7. Customer care and warranty
    Contact Information for APMEA region:
    Country Call center ASC Consumer care number
    Australia NA AGOS NETWORK PTY LTD 1300 360 386
    New Zealand NA Visual Group Ltd. 0800 657447
    Hong Kong / 
    MacauNA Smar t Pixels Technology Ltd.Hong Kong:Tel: +852 2619 9639
    Macau:Tel: (853)-0800-987
    India NA REDINGTON INDIA LTDTel: 1 800 425 6396
    SMS: PHILIPS to 56677 
    Indonesia NA PT. Gadingsari elektronika PrimaTel: 62 21 75909053, 75909056, 
    7511530
    South Korea NA PCS One Korea Ltd.  080-600-6600
    Malaysia NAAfter Market Solutions (CE) 
    Sdn Bhd603 7953 3370
    Pakistan NA Philips Consumer Ser vice (9221) 2737411-16
    Singapore NAPhilips Electronics Singapore 
    Pte Ltd (Philips Consumer Care 
    Center)(65) 6882 3999
    TaiwanPCCW
    Teleser vices 
    Taiwan FETEC .CO 0800-231-099
    Thailand NA Axis Computer System Co., Ltd. (662) 934-5498
    South Africa NA Sylvara Technologies Pty Ltd 086 0000 888 
    United Arab 
    EmiratesNA AL SHAHD COMPUTER L.L.C 00971 4 2276525
    Israel NA Eastronics LTD 1-800-567000
    Vietnam NAFPT Ser vice Informatic 
    Company Ltd.+84 8 38248007 Ho Chi Minh City
    +84 5113.562666 Danang City
    +84 5113.562666 Can tho Province
    Philippines NA Glee Electronics, Inc. (02) 633-4533 to 34,
    (02) 637-6559 to 60
    Sri Lanka  NAno distributor and/or ser vice 
    provider currently
    Bangladesh NADistributor : Computer Source 
    Ltd (warranty buy-out)880-2-9141747, 9127592
    880-2-8128848 / 52
    Nepal NADistributor : Syakar Co. Ltd 
    (warranty buy-out)977-1-4222395
    Cambodia NADistributor : Neat Technology 
    Pte Ltd (Singapore) (warranty 
    buy-out)855-023-999992
     
    						
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    8. Troubleshooting & FAQs
    8. Troubleshooting & FAQs
    8.1 Troubleshooting
    This page deals with problems that can be 
    corrected by a user. If the problem still persists 
    after you have tried these solutions, contact 
    Philips customer ser vice representative.
    Common Problems
    No Picture (Power LED not lit)
    vMake sure the power cord is plugged into 
    the power outlet and into the back of the 
    monitor. 
    vFirst, ensure that the power button on the 
    front of the monitor is in the OFF position, 
    then press it to the ON position.
    No Picture (Power LED is White)
    vMake sure the computer is turned on. 
    vMake sure the signal cable is properly 
    connected to your computer. 
    vMake sure the monitor cable has no bent 
    pins on the connect side. If yes, repair or 
    replace the cable. 
    vThe Energy Saving feature may be activated
    Screen says
    Attention
    Check cable connection
    vMake sure the monitor cable is properly 
    connected to your computer. (Also refer to 
    the Quick Star t Guide). 
    vCheck to see if the monitor cable has bent 
    pins. 
    vMake sure the computer is turned on. 
    AUTO button doesn't function
    vThe auto function is applicable only in 
    VGA-Analog mode.  If the result is not satisfactor y, you can do manual adjustments 
    via the OSD menu.
    Note
    The Auto Function is not applicable in DVI-
    Digital mode as it is not necessar y. 
    Visible signs of smoke or sparks
    vDo not perform any troubleshooting steps
    vDisconnect the monitor from mains power 
    source immediately for safety
    vContact with Philips customer ser vice 
    representative immediately.
    Imaging Problems
    Image is not centered
    vAdjust the image position using the “Auto” 
    function in OSD Main Controls. 
    vAdjust the image position using the Phase/
    Clock of Setup in OSD Main Controls.  It is 
    valid only in VGA mode. 
    Image vibrates on the screen
    vCheck that the signal cable is properly 
    securely connected to the graphics board 
    or PC . 
    Vertical flicker appears
    vAdjust the image using the “Auto” function 
    in OSD Main Controls.
    vEliminate the ver tical bars using the Phase/
    Clock of Setup in OSD Main Controls. It is 
    valid only in VGA mode.
    Horizontal flicker appears
    vAdjust the image using the “Auto” function 
    in OSD Main Controls. 
     
    						
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    8. Troubleshooting & FAQs
    vEliminate the ver tical bars using the Phase/
    Clock of Setup in OSD Main Controls. It is 
    valid only in VGA mode.
    Image appears blurred, indistinct or too dark
    vAdjust the contrast and brightness on 
    On-Screen Display.
    An "after-image", "burn-in" or "ghost image" 
    remains after the power has been turned off.
    vUninterrupted display of still or static 
    images over an extended period may cause 
    "burn in", also known as "after-imaging " 
    or "ghost imaging", on your screen. "Burn-
    in", "after-imaging", or "ghost imaging" is a 
    well-known phenomenon in LCD panel 
    technology. In most cases, the "burned in" 
    or "after-imaging" or "ghost imaging" will 
    disappear gradually over a period of time 
    after the power has been switched off. 
    vAlways activate a moving screen saver 
    program when you leave your monitor 
    unattended. 
    vAlways activate a periodic screen refresh 
    application if your LCD monitor will display 
    unchanging static content.
    vSevere” burn-in” or “after-image” or “ghost 
    image” symptoms will not disappear and 
    cannot be repaired. The damage mentioned 
    above is not covered under your warranty.
    Image appears distorted. Text is fuzzy or 
    blurred. 
    vSet the PC’s display resolution to the same 
    mode as monitor’s recommended screen 
    native resolution.
    Green, red, blue, dark, and white dots appears 
    on the screen
    vThe remaining dots are normal 
    characteristic of the liquid cr ystal used in 
    today’s technology, Please refer the pixel 
    policy for more detail.
    The "power on" light is too strong and is 
    disturbing
    vYou can adjust “power on” light using the 
    power LED Setup in OSD main Controls.
    For fur ther assistance, refer to the Consumer 
    Information Centers list and contact Philips 
    customer ser vice representative.
    8.2 General FAQs
    Q1:    When I install my monitor what should 
    I do if the screen shows 'Cannot display 
    this video mode'?
    Ans.:
      Recommended resolution for this 
    monitor : 1366 x 768 @ 60 Hz.
    vUnplug all cables, then connect your PC to 
    the monitor that you used previously. 
    vIn the Windows Star t Menu, select Settings/
    Control Panel. In the Control Panel 
    Window, select the Display icon. Inside the 
    Display Control Panel, select the 'Settings' 
    tab. Under the setting tab, in box labelled 
    'desktop area', move the sidebar to 1366 x 
    768 pixels.
    vOpen 'Advanced Proper ties' and set the 
    Refresh Rate to 60 Hz, then click OK. 
    vRestar t your computer and repeat step 2 
    and 3 to verify that your PC is set at 1366
    x 768 @ 60 Hz. 
    vShut down your computer, disconnect your 
    old monitor and reconnect your Philips 
    LCD monitor. 
    vTurn on your monitor and then turn on 
    your PC .
    Q2:    What is the recommended refresh rate 
    for LCD monitor?
    Ans.:
      Recommended refresh rate in LCD 
    monitors is 60 Hz, In case of any 
    disturbance on screen, you can set it 
    up to 75 Hz to see if that removes the 
    disturbance. 
    Q3:    What are the .inf and .icm files on the 
    CD-ROM? How do I install the drivers 
    (.inf and .icm)?
    Ans.:
      These are the driver files for your 
    monitor. Follow the instructions in your 
    user manual to install the drivers. Your 
    computer may ask you for monitor 
     
    						
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    8. Troubleshooting & FAQs
    drivers (.inf and .icm files) or a driver disk 
    when you first install your monitor. Follow 
    the instructions to inser t the ( companion 
    CD-ROM) included in this package. 
    Monitor drivers (.inf and .icm files) will be 
    installed automatically.
    Q4:    How do I adjust the resolution?
    Ans.:
      Your video card/graphic driver and 
    monitor together determine the available 
    resolutions. You can select the desired 
    resolution under Windows
    ® Control 
    Panel with the "Display proper ties".
    Q5:    What if I get lost when I am making 
    monitor adjustments via OSD?
    Ans.:
      Simply press the OK button, then select 
    'Reset' to recall all of the original factor y 
    settings.
    Q6:    Is the LCD screen resistant to scratches?
    Ans.:
      In general it is recommended that the 
    panel surface is not subjected to excessive 
    shocks and is protected from sharp or 
    blunt objects. When handling the monitor, 
    make sure that there is no pressure or 
    force applied to the panel surface side.  
    This may affect your warranty conditions.
    Q7:    How should I clean the LCD surface?
    Ans.:
      For normal cleaning, use a clean, soft 
    cloth. For extensive cleaning, please use 
    isopropyl alcohol. Do not use other 
    solvents such as ethyl alcohol, ethanol, 
    acetone, hexane, etc. 
    Q8:    Can I change the color setting of my 
    monitor?
    Ans.:  Yes, you can change your color setting 
    through OSD control as the following 
    procedures,
    vPress "OK" to show the OSD (On Screen 
    Display) menu
    vPress "Down Arrow" to select the option 
    "Color" then press "OK" to enter color 
    setting, there are three settings as below.
    1.Color Temperature; The  two  settings 
    are 6500K and 9300K. With settings 
    in the 6500K range the panel appears "warm, with a red-white color tone", 
    while a 9300K temperature yields "cool, 
    bluewhite toning".
    2.sRGB; this is a standard setting for 
    ensuring correct exchange of colors 
    between different device (e.g. digital 
    cameras, monitors, printers, scanners, 
    etc)
    3.User Define; the user can choose his/
    her preference color setting by adjusting 
    red, green blue color.
    Note
    A measurement of the color of light radiated 
    by an object while it is being heated. This 
    measurement is expressed in terms of 
    absolute scale, (degrees Kelvin). Lower Kevin 
    temperatures such as 2004K are red; higher 
    temperatures such as 9300K are blue. Neutral 
    temperature is white, at 6504K.
    Q9:    Can I connect my LCD monitor to any 
    PC, workstation or Mac?
    Ans.:
      Yes. All Philips LCD monitors are fully 
    compatible with standard PCs, Macs 
    and workstations. You may need a cable 
    adapter to connect the monitor to your 
    Mac system. Please contact your Philips 
    sales representative for more information. 
    Q10:   Are Philips LCD monitors Plug-and- 
    Play?
    Ans.:
      Yes, the monitors are Plug-and-Play 
    compatible with Windows 7/Vista/XP/NT, 
    Mac OSX, Linux 
    Q11:   What is Image Sticking, or Image Burn-in, 
    or After Image, or Ghost Image in LCD 
    panels?
    Ans.:
      Uninterrupted display of still or static 
    images over an extended period may 
    cause "burn in", also known as "after-
    imaging" or "ghost imaging", on your 
    screen. "Burn-in", "after-imaging", or "ghost 
    imaging" is a well-known phenomenon in 
    LCD panel technology. In most cases, the 
    "burned in" or "atter-imaging" or "ghost 
     
    						
    							34
    8. Troubleshooting & FAQs
    imaging" will disappear gradually over a 
    period of time after the power has been 
    switched off.
    Always activate a moving screen saver 
    program when you leave your monitor 
    unattended.
    Always activate a periodic screen refresh 
    application if your LCD monitor will 
    display unchanging static content.
    Warning
    Severe"burn-in" or "after-image" or "ghost image" 
    symptoms will not disappear and cannot be 
    repaired. The damage mentioned above is not 
    covered under your warranty.
    Q12:   Why is my Display not showing sharp 
    text, 
    and is displaying jagged characters?
    Ans.:  Your LCD monitor works best at its 
    native resolution of 1366 x 768 @ 60 Hz. 
    For best display, please use this resolution. 
     
    						
    							2011 © Koninklijke Philips Electronics N.V.  All rights reserved.
    Philips and the Philips Shield Emblem are registered trademarks of
    Koninklijke Philips Electronics N.V. and are used under license from
    Koninklijke Philips Electronics N.V.
    Specifications are subject to change without notice.
    Version: M3166V1T
     
    						
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