RCA 60 Manual

							
1

Date
CID sequence number
Line number
Time
CID phone number
CID name
Dialing a Stored Number 
Make sure the phone is ON (in TALK mode).
1.  Press the DIR/3button.
2. Use the VOL ( 6 or 5) button to scroll to the desired telephone number.
3. Press Select/Save to dial the displayed number.
         -OR-
1. Make sure the phone is OFF	(not in TALK mode).
2. Press the DIR/3 button.
3. Use the VOL ( 6 or 5) button to scroll to the desired telephone number.
4. Press the Talk button to access an available line or select your preferred line. The telephone number dials automatically. 
Caller ID (CID)
NOTE: This feature does not function when using the handset with base model 25423, as it does not support Caller ID.
Caller ID (CID) is a service available from your local telephone company. For Caller ID to work on this system, you must subscribe to Caller ID service. To receive Caller ID information for a Call Waiting call, you must subscribe to the combined Call Waiting Caller ID service.
This telephone system receives and displays CID information transmitted by your local telephone company. This information can include the phone number, date and time; or the name, phone number, and date and time.
Caller ID 
						

							


Receiving and Storing CID Records
When you receive a call, Caller ID information is transmitted by the phone company to your telephone between the first and second ring. The Caller ID information appears on your phone’s display while the phone rings, giving you a chance to monitor the information and decide whether or not to answer.
If you are not at home or cannot answer, the telephone stores the information so that you can see who called while you were unavailable. Caller ID memory automatically stores the call number, date, time, phone number and name for the last 40 calls. If Caller ID memory is full, a new call record automatically replaces the oldest call record in memory.
At any time, you can review the stored information for the last 40 calls. Any calls received since your last review are marked as NEW in the display, to remind you to review them. 
Reviewing Call Records
As calls are received and stored, the display is updated to let you know how many calls have been received.
1. Press the CID/4button first. The newest call record will be shown.
2. Press VOL ( 6 ) button to scroll to older call records. When you reach the oldest call, START/END is displayed.
3. Press VOL ( 5) button to scroll from the old records to recent ones.
As you review call records, the display shows you the following information for each call:
• The telephone number of the caller.
• The name of the caller, if available in your service area. 
•  The Line Number on which the call was received.
• Time and date the call was received.
• NEW appears for all calls that have not been reviewed.
NOTE: Check with your local phone company regarding name service availability.
Caller ID 
						

							


Transferring CID Records to Memory
You may transfer a Caller ID record to your phone’s memory.
NOTE: It is important that you format CID records correctly before storing in memory. It is not possible to reformat CID records stored in memory.
1. Use the CID/4button to scroll to the desired record.
2. Press the Conf/Store button.
3. If the CID shows NO NAME, then please enter the name for this record.
Dialing a Caller ID Number
When reviewing any call record in the Caller ID memory, you can dial back the caller’s number.
1. Make sure the phone is OFF	(not in talk mode).
2. Press CID/4button once, then VOL ( 6 or 5) button until the desired call record is displayed.
 Depending on (a) how the incoming caller’s phone number is formatted when received, and (b) whether or not you pre-programmed your local area code into memory, you may need to adjust the format of the caller’s phone number before dialing it back. 
 The Format/Redial button lets you change the format of the displayed num\
ber. Available formats include:
Number of digits  Explanation Example
Eleven	digits long distance code “1”   + 3-digit area code  + 7-digit telephone   number.                1-317-888-8888
Ten	digits 3-digit area code +   7-digit telephone number.  317-888-8888
Seven	digits 7-digit telephone number.         888-8888
NOTE: If the phone company does not supply all ten digits of an incoming c\
aller’s number, you will not be allowed to adjust the format of that number.
Scroll to the number you want to call back:
3. If the number does not dial as shown, press the Format/Redial button. Repeat if necessary, until the correct number of digits show in the display.
4. Press the Talk button. The number dials automatically.
Caller ID 
						

							
4

Deleting the Current Caller ID Record
To delete only the record in the display:
1. Use the CID/4 button and then VOL ( 6 or 5) button to display the desired Caller ID record.
2. Press Delete/Mute. 
Deleting All Caller ID RecordsTo delete all the Caller ID records in memory:
1. Use the CID/4 button and then VOL ( 6 or 5) button to display any Caller ID record.2. Press and hold Delete/Mute. The display asks DELETE ALL? for several seconds.3. Press Delete/Mute again, within five seconds, to erase all records. The display will return to standby mode.
Caller ID ErrorsIf there is an error in the transmission of information to your Caller ID phone, INCOMPLETE DATA is displayed.
If you have not subscribed to Caller ID service or it is not working, NO DATA is displayed.
Call Waiting Caller IDProvided you subscribe to Caller ID with Call Waiting service from your phone company, you may see who is calling when you hear the call waiting tone in the \
receiver. The CID information appears in the display after you hear the tone.
Press the Flash/Exit button to put the current call on hold and answer the incoming call. Press Flash/Exit again when you want to return to the first call. 
IMPORTANT: In order to use all of the features of this unit, you must subscribe to either the standard Name/Number Caller ID Service or Call Waiting Caller ID Service. To know who is calling while you are on the phone, you must subscribe to Call Waiting Caller ID Service.
Caller ID 
						

							
5

Changing the Battery
CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. approved Nickel-metal Hydride (Ni-MH) battery model 5-2734, that is compat\
ible with this unit.
1. Make sure handset is OFF (not in TALK mode) before you replace battery.
2. Remove the battery compartment door.
3. Disconnect the battery plug from the jack inside the battery compartment and remove the battery pack from the handset.
4. Insert the new battery pack and connect the cord to the jack inside the battery compartment.
5. Put the battery compartment door back on.
6.  Place handset in the base or handset charge cradle to charge. Allow	the	handset	battery	to	properly	charge	(for	14	hours)	prior	to	first	use	or	when	you	install	a	new	battery	pack.	If	you	do	not	properly	charge	the	phone,	battery	performance	will	be	compromised.
Battery Safety Precautions
• Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type, toxic materials could be released which can cause injury.
• To reduce the risk of fire or personal injury, use only the Nickel-metal Hydride battery listed in the User’s Guide.
• Keep batteries out of the reach of children.
•  Remove battery pack if storing over 30 days.
Other Information
NOTE: The RBRC seal on the battery used in your Thomson Inc. product indicates that we are participating in a program to collect and recycle the rechargeable battery (or batteries). For more information go to the RBRC web site at www.rbrc.org or call 1-800-8-BATTERY or contact a local recycling center. 
						

							


Belt Clip Operation
Connecting the Belt Clip
There are two slots, one on each side of the handset.
• Attach the belt clip by inserting the sides of the belt clip into the sl\
ots. Snap the ends of the belt clip into place.
Display Messages
The following indicators show the status of a message or of the unit.
LINE	ON	HOLD:		 		The line you selected is currently on hold.
LINE	IN	USE:				The line you selected is currently use by another     extension.
SEARCHING..:						 		Handset is out of range of the base.
INCOMPLETE	DATA:			Caller information has been interrupted during     transmission or the phone line is excessively noisy.
BASE	IN	USE:    The Base unit is in use, handset is blocked. 
SELECT	PHONE	ID:   Key in the ID of another extension.
DELETE	ALL:	 		Confirm deletion of all Caller ID records.
NEW	CALL:			Call has not been reviewed.
NO	NUMBER:	No Caller Number was received.
NO	NAME:			No Caller Name was received.
NO	DATA:			No Caller ID information was received.
BLOCKED	CALL:			The person is calling from a number that has been blocked
      from transmission.
BLOCKED	NAME:	 		The person’s name is blocked from transmission.
BLOCKED	NUMBER:			The person is calling from a number that has been 
      blocked from transmission.        
UNKNOWN	CALLER/			The incoming call is from an area not serviced by
NAME/NUMBER:		Caller ID or the	information was not sent.
Other Information 
						

							


Troubleshooting Guide
Telephone Solutions
No	dial	tone
• Check and repeat installation steps:
 Ensure the base power cord is connected to a working outlet.
 Ensure the telephone line cord is connected to the base and the wall jack .
• Connect another phone to the same jack; if there is still no dial tone, the problem might be your wiring or local service.
• The cordless handset may be out of range of the base. Move closer to the base.
• Ensure the battery is properly charged (14 hours).
• Ensure the battery pack installed correctly. 
• Did the handset beep when you pressed the TALK button? The battery may need to 
be charged.Dial	tone	is	OK,	but	can’t	dial	out 
• Make sure the type of phone service you are subscribed to is TONE. This handset is TONE only.Handset	does	not	ring  
• Make sure the handset ringer is set to on.
• The cordless handset may be out of range. Move closer to the base.
• Check for dial tone. If no dial tone is heard, see No dial tone above.
You	experience	static,	noise,	or	fading	in	and	out
• The cordless handset may be out of range of the base. Move closer to the base.
• Charge the battery.
Unit	beeps
• Clean charging contacts on cordless handset and charge cradle with a soft cloth or an eraser.
• See solutions for “No dial tone” on previous page.
• Replace the battery.
Memory	Dialing	doesn’t	work
• Did you program the memory location keys correctly?
• Did you follow proper dialing sequence? 
Other Information 
						

							


Unit	locks	up	and	no	communication	between	the	base	and	cordless	handset
• Unplug the AC power adaptor from the wall outlet and the back of the base, and remove the backup batteries from the bottom of base (if previously installed). Remove the handset battery. Wait for 30 seconds and plug the power adaptor back into the base and wall out, and re-install batteries in the base unit. Reconnect the handset battery and charge for 14 hours.
Caller ID Solutions
No	Display
• Is battery fully charged? Try replacing the battery.
• Make sure that the unit is connected to a non-switched electrical outlet. Disconnect the AC power supply from the base and reconnect it. 
Caller	ID	Error	Message
• The unit displays this message if it detects anything other than valid C\
aller ID information during the silent period after the first ring. This message indicates the presence of noise on the line. 
No	Caller	ID
• In order to receive Caller ID information, you must subscribe to the standard name/number Caller ID service from your local telephone company.
Battery SolutionsIf you experience any of the following problems, even after fully recharging the battery, you may need to replace the battery pack:
• Short talk time• Poor sound quality
• Limited range
General Product CareTo keep your unit working and looking good, follow these guidelines:
•  Avoid putting the phone near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps).
• DO NOT expose to direct sunlight or moisture.
• Avoid dropping the handset, as well as other rough treatment to the phone.
• Clean the phone with a soft cloth. 
• Never use a strong cleaning agent or abrasive powder because this will damage the finish.
Other Information 
						

							


• Retain the original packaging in case you need to ship the phone at a la\
ter date.
• Periodically clean the charge contacts on the handset and charge cradle with a clean pencil eraser.
Causes of Poor Reception
• Aluminum siding.
• Foil backing on insulation.
• Heating ducts and other metal construction that can shield radio signals.
• You’re too close to appliances such as microwaves, stoves, computers, etc.
• Atmospheric conditions, such as strong storms.
• Base is installed in the basement or lower floor of the house.
•  Base is plugged into AC outlet with other electronic devices.
•  Baby monitor is using the same frequency.
• Handset battery is low.
• You’re out of range of the base.
Warranty Assistance
If trouble is experienced with this equipment, for warranty information, please contact customer service at 1-800-448-0329.  If the equipment is causing harm to the telephone network, the telephone company may require that you disconnect the equipment until the problem is resolved.
Any unauthorized repairs, changes or modifications not expressly approved by Thomson Inc. could void the user’s authority to operate this product.  For instructions on how to obtain a replacement unit, refer to the warranty included in this guide or call customer service at 1-800-448-0329.
Or refer inquiries to:
Thomson	Inc.	Manager,	Consumer	Relations	P	O	Box	1976	Indianapolis,	IN	46206
Attach your sales receipt to this booklet for future reference or jot down the date this product was purchased or received as a gift. This information will be valuable if service should be required during the warranty period.
Purchase Date 
Name of Store    ______________________________________________________________
Warranty 
						

							
0

Limited Warranty
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• One year, from date of purchase. (The warranty period for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.)
What we will do:
• Provide you with a new or, at our option, a refurbished unit. The exchange unit is under warranty for the remainder of the original product’s warranty period.
How you get service:
• Properly pack your unit. Include any cables, etc., which were originally provided with the product. We recommend using the original carton and packing materials.
• ”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period, must be presented to obtain warranty service.” For rental firms, proof of first rental is also required.  Also print your name and address and a description of the defect. Send via standard UPS or its equivalent to:
   Thomson Inc.   11721 B Alameda Ave.  Socorro, Texas 79927
• Insure your shipment for loss or damage. Thomson Inc. accepts no liability in\
 case of damage or loss.
• A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:
• Customer instruction. (Your Owner’s Manual provides information regarding operating instructions and user controls. Any additional information, should be obtained from your dealer.)
• Installation and setup service adjustments.
• Batteries.
• Damage from misuse or neglect.
• Products which have been modified or incorporated into other products.
• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.
Warranty