Ricoh Mp 7500 Service Manual

							When a Job is Not Performed
15
1
Mode after you select Copy
Interrupt Copying
Printer
Scanner
TWAIN
Document Server
DeskTopBinderWeb Document Server
Mode before you selectData Reception
Print Operations for Copying
Stapling
Sort
Operations for Copying
Copying
Printing
Stapling
Operations for Scanning
Scanning
Scanning
Operations for Document ServerScanning a Document to Store in Document ServerPrinting from Document Server
Printing from Document Server
Printing
Copy Operations 
for Copying×××
Stapling
 
*1 
→
 *1 →
 *1  *4 
→
 
*2 
×
 
*2  *3  *3 
Sort
 
*1 
→
 *1 →
 *1  *2 
×
 
*2 
Interrupt 
CopyingOperations 
for Copying×× ×××
Copying×× →→ ×××→→
Printer Data Reception→→→
Print
Printing→→
Stapling→
 
*4 
→→
 
*3  *3  *3 
Scanner Operations 
for scanning××
Scanning
 
*2  *2 
×××
 
*2 
TWAIN Scanning××××× ××××× 
						

							When the Machine Does Not Operate As wanted
16
1
*1Simultaneous operations are only possible after the preceding job documents are all
scanned and [New Job] key appears.
*2You can scan a document after the preceding job documents are all scanned.*3During stapling, printing automatically starts after the current job.*4Stapling is not available.*5Simultaneous operation become possible after you press [New Job] key.
Document 
ServerOperations 
for Docu-
ment Server×××
Scanning a 
Document to 
Store in Doc-
ument Server××
 
*2 
××××
Printing 
from Docu-
ment Server 
*5  *5  *5 
DeskTop-
BinderPrinting 
from Docu-
ment Server×
Web Docu-
ment ServerPrinting× Mode after you select Copy
Interrupt Copying
Printer
Scanner
TWAIN
Document Server
DeskTopBinderWeb Document Server
Mode before you selectData Reception
Print Operations for Copying
Stapling
Sort
Operations for Copying
Copying
Printing
Stapling
Operations for Scanning
Scanning
Scanning
Operations for Document ServerScanning a Document to Store in Document ServerPrinting from Document Server
Printing from Document Server
Printing 
						

							When a Job is Not Performed
17
1
Note
❒Stapling cannot be used at the same time for multiple functions.
❒If the machine is capable of executing multiple functions simultaneously,
specify which function should have priority in “Print Priority”. This setting is
factory-preset to “Display Mode”. For setting of Printing Priority Function,
see “Print Priority”, General Settings Guide.
❒When 3,000 Sheet-50 Sheet Staple Finisher, 3,000 Sheet-100 Sheet Staple Fin-
isher or Booklet Finisher is installed on the machine, you can specify the out-
put tray where documents are delivered. See “Output tray settings”, General
Settings Guide.
❒When you scan original using another function while print job is in progress,
the total operation speed may become slower. 
						

							When the Machine Does Not Operate As wanted
18
1 
						

							19
2. Troubleshooting When
Using the Copy Function
This chapter explains likely causes of and possible solutions for copier function
problems.
When a Message Appears
This section explains the machines main messages. If other messages appear,
follow the instructions they contain.
Important
❒For messages that are not listed here, see p.9 “When You Have Problems Op-
erating the Machine”.
Message Cause Solution
Cannot detect 
original size.Improper original is 
placed. Select paper manually, not in Auto Pa-
per Select mode, and do not use Auto 
Reduce/Enlarge function. See “Sizes 
difficult to detect”, Copy/Document 
Server Reference.
Cannot detect 
original size.Improper original is 
placed. Place the original on the exposure glass. 
See “Placing Originals on the Exposure 
Glass” and “Sizes difficult to detect”, 
Copy/Document Server Reference.
Cannot detect 
original size.Original is not placed. Place your originals.
Check original 
orientation.Original is not placed in a 
proper orientation.Change the orientation of the original.
Check paper size.Improper paper size is 
set.If you press the {Start} key, copy will 
start onto the selected paper.
Rotate Sort is 
not available 
with this paper 
size.A size of paper for which 
Rotate Sort is not availa-
ble is selected.Select the proper paper size. See “Sort”, 
Copy/Document Server Reference. 
						

							Troubleshooting When Using the Copy Function
20
2
Cannot punch this 
paper size. The Punch function can-
not be used with paper 
size selected.The following paper sizes are available 
for Punch mode:
2 holes:
A3L, B4L, A4KL, B5KL, 
A5KL, B6L, A6L, 11”×17”L, 
11”×15”L, 11”×14”L, 10”×15”L, 
10”×14”L, Legal (8
1/2”×14”)L, Let-
ter (81/2”×11”)KL, Half Letter 
(51/2”×81/2”)KL, Executive 
(71/4”×101/2”)KL, F/GL 
(8”×13”)L, Foolscap (81/2”×13”)L, 
Folio (81/4”×13”)L, 81/4”×14”L, 
8”×101/2”KL, 8”×10”KL, 8KL, 
16KKL, 210×340L, 210×182KL, 
210×170KL. 
Select one of these sizes.
3 holes:
A3L, B4L, A4K, B5K, 11”×17”L, 
11”×15”L, 11”×14”L, 10”×15”L, 
10”×14”L, Letter(8
1/2”×11”)K, Ex-
ecutive (71/4”×101/2”)K, 
8”×101/2”K,8”×10”K, 8KL, 
16KK. Select one of these sizes.
4 holes:
Metric version:
A3L, B4L, A4K, B5K, 
11”×17”L, 11”×15”L, 11”×14”L, 
Letter(8
1/2”×11”)K, Executive 
(71/4”×101/2”)K, 8”×101/2”K, 
8KL, 16KK.
Narrow 2 × 2 version:
A3L, B4L, A4KL, B5KL, 
A5KL, B6L, 11”×17”L, 
11”×15”L, 11”×14”L, 10”×15”L, 
10”×14”L, Legal(8
1/2”×14”)L, Let-
ter(81/2”×11”)KL, Half Letter 
(51/2”×81/2”)KL, Executive 
(71/4”×101/2”)KL, F/GL 
(8”×13”)L, Foolscap (81/2”×13”)L, 
Folio (81/4”×13”)L, 81/4”×14”L, 
8”×101/2”KL, 8”×10”KL, 8KL, 
16KKL, 210×340L, 210×182KL, 
210×170KL. 
Select one of these sizes.
Stapling capaci-
ty exceeded.The number of sheets per 
set is over the staple ca-
pacity.Check the stapler capacity. See “Supple-
mentary Informations”, Copy/Docu-
ment Server Reference. Message Cause Solution 
						

							When a Message Appears
21
2
Cannot staple pa-
per of this size.The Staple function can-
not be used with paper 
size selected.Select a paper size that can be used in 
Staple mode. See “Supplementary In-
formations”, Copy/Document Server 
Reference.
Duplex is not 
available with 
this paper size.A paper size not available 
in Duplex mode has been 
selected.The following paper sizes are available 
for Duplex mode: A3L, B4L, A4KL, 
B5KL, A5KL, 11”×17”L, 
11”×15”L, 11”×14”L, 10”×15”L, 
10”×14”L, Legal (8
1/2”×14”)L, Letter 
(81/2”×11”)KL, Half Letter 
(51/2”×81/2”)KL, Executive 
(71/4”×101/2”)L, F/GL (8”×13”)L, 
Foolscap (81/2”×13”)L, Folio 
(81/4”×13”)L, 81/4”×14”L, 
8”×101/2”L, 8”×10”L, 8KL, 16KKL. 
Select one of these sizes.
Maximum number of 
sets is nn.
(A figure is placed at n.)The number of copies ex-
ceeds the maximum copy 
quantity.You can change the maximum copy 
quantity. See “Max. Number of Sets”, 
General Settings Guide.
File being stored 
exceeded max. 
number of pages 
per file. Copying 
will be stopped.The scanned originals 
have too many pages to 
store as one document.Press [Exit], and then store again with an 
appropriate number of pages. 
Magazine or Book-
let mode is not 
available due to 
mixed image mode.You selected the Maga-
zine or Booklet function 
for originals scanned us-
ing different functions, 
such as copy and printer.Make sure originals for the Magazine or 
Booklet function are scanned using the 
same function.
Orig. is being 
scanned by anoth-
er function. 
Please wait.Document Server or 
Scanner function is in 
use.To cancel the job in process, press [Exit], 
and then press the {Document Server} or 
{Scanner} key. Next, press the {Clear/Stop} 
key. When the message “
The Clear / 
Stop key was pressed. Are you 
sure you want to stop scan-
ning?
” appears, press [Cancel].
You do not have 
the privileges to 
use this function.This user code is not al-
lowed to use the function 
selected.Contact the administrator.
You do not have 
the privileges to 
use this func-
tion.This user code is not al-
lowed to use the function 
selected.If the message continues to be displayed 
and you cannot switch the screen, press 
the {Energy Saver} key. Confirm that the 
display goes off, and then press the {En-
ergy Saver} key again. The display will 
return to the user code entry display. 
When printing under the copier or 
printer function, press {Energy Saver} 
only after printing has finished. Message Cause Solution 
						

							Troubleshooting When Using the Copy Function
22
2
❖Connect Copy
Authentication 
has failed.The entered login user 
name or login password 
is not correct.Inquire the user administrator for the 
correct login user name and login pass-
word.
Authentication 
has failed.The machine cannot per-
form authentication.Contact the administrator.
The selected 
file(s) con-
tained file(s) 
without access 
privileges. Only 
file(s) with ac-
cess privileges 
will be deleted.You have tried to delete 
files without the authori-
ty to do so.Files can be deleted by the person who 
created the file. To delete a file which 
you are not authorized to delete, contact 
the person who created the file.
Please wait.The destination list is 
being updated from the 
network using SmartDe-
viceMonitor for Admin. 
Depending on the 
number of destinations 
to be updated, there 
may be some delay be-
fore you can resume op-
eration. Operations are 
not possible while this 
message is displayed.Wait until the message disappears. Do 
not switch off the power while this mes-
sage is displayed.
Message Cause Solution
Cannot connect to 
the sub-machine. 
Check the status of 
the sub-machine.The L indicator is lit. 
 The hard disk of the 
sub-machine is mal-
functioning.Press [Exit] on the main machine and 
follow the instructions on the display.
Cannot print from 
the sub-machine. 
Check the status of 
the sub-machine.A paper misfeed has oc-
curred on the sub-ma-
chine, or toner or other 
supplies need to be re-
plenished.Follow the instructions displayed. For 
details, see p.77 “Adding Toner”, p.83 
“Removing Jammed Paper”, p.94 “Re-
moving Jammed Staples”.
If the sub-machines display indicates 
that a cover is open, follow the instruc-
tions displayed.
Cannot print from 
the sub-machine. 
Check the status of 
the sub-machine.The sub-machines User 
Tools menu is open.Press the {User Tools} key to close the 
User Tools menu. Message Cause Solution 
						

							When a Message Appears
23
2
Reference
p.9 “When You Have Problems Operating the Machine”
Sub-machine is in 
Interrupt mode.The sub-machine is in In-
terrupt mode.Press the {Interrupt} key on the sub-ma-
chine to cancel Interrupt mode.
Sub-machine does 
not have the same 
paper setting(s).Paper type or tray set-
tings on the two ma-
chines do not match.Make the same settings on both ma-
chines.
The Cover Sheet 
setting(s) of the 
sub-machine is 
different from 
the main machine.Cover settings on the two 
machines do not match.Make the same settings on both ma-
chines.
The Slip Sheet 
setting(s) of the 
sub-machine is 
different from 
the main machine.Slip Sheet settings on the 
two machines do not 
match.Make the same settings on both ma-
chines.
The Designation 
Sheet setting(s) 
of sub-machine is 
different from 
main machine.Designation Sheet set-
tings on the two ma-
chines do not match.Make the same settings on both ma-
chines.
Sub-machine paper 
settings must be 
the same to use 
this tray.Paper tray settings on the 
two machines do not 
match.Make the same settings on both ma-
chines.
No stamp data in 
the sub-machine.Stamp data on the sub-
machine has been delet-
ed.Reprogram the stamp on the sub-ma-
chine.
Cannot print from 
the sub-machine. 
Sub-machine will 
be disconnected.The sub-machine has 
stopped due to power 
failure or communication 
error.Continue copying using the main ma-
chine.
Z-fold is availa-
ble only when 
Sort mode is se-
lected in Connect 
Copy.Sort has not been selected 
with Z-fold.Select the Sort function. Message Cause Solution 
						

							Troubleshooting When Using the Copy Function
24
2Display During Connect Copy
This section explains about the display during Connect Copy.
Problem Cause Solution
[Connect Copy] is not dis-
played.The sub-machines main 
power is off.Turn on the sub-machines main power.
[Connect Copy] is not dis-
played.Functions that cannot be 
used with Connect Copy 
are selected on the main 
machine (such as storing 
or copying the first page 
of a document in the Doc-
ument Server).Cancel the functions selected on the 
main machine.
[Connect Copy] is not dis-
played.The main machine is in 
Interrupt mode. Press the {Interrupt} key on the sub-ma-
chine to cancel Interrupt mode. 
[Connect Copy] is not dis-
played.The [Connect Copy Key Dis-
play] setting is off.Select [Display] for the [Connect Copy Key 
Display] setting.
[Connect Copy] is not dis-
played.The cable connecting the 
two machines is dam-
aged.Contact your service representative.
[Connect Copy] is not dis-
played.The L is lit. Follow the instructions displayed.
[Connect Copy] appears 
faded.Functions that cannot be 
used with Connect Copy 
have been set.Press the {Clear Modes} key to clear the 
settings.