Samsung CLX 2160 User Manual

							
11.8   
White Spots  White spots appears on the page:
• The paper is too rough and a lot of dirt from 
a paper falls to the inner devices within the 
machine, so the transfer roller may be dirty. 
Clean the inside of your machine. See page 
10.2. Contact a service representative.
• The paper path may need cleaning. Contact  a service representative.
Vertical linesIf black vertical streaks appear on the page:
• The drum inside the toner cartridge has 
probably been scratched. Remove the toner 
cartridge and install a new one. See page 
10.5.
If white vertical streaks appear on the page:
• The surface of the LSU part inside the  machine may be dirty. Clean the LSU. See 
page 10.2.
Color or Black 
backgroundIf the amount of background shading becomes 
unacceptable:
• Change to a lighter weight paper. See page 5.1.
• Check the machine’s environment: very dry  (low humidity) or high humidity (higher than 
80% RH) conditions can increase the 
amount of background shading.
• Remove the old toner cartridge and install a  new one. See page 10.5.
Toner smear• Clean the inside of the machine. See page 10.2.
• Check the paper type and quality. See page  5.1.
• Remove the toner cartridge and install a 
new one. See page 10.5.
ConditionSuggested solutions
Vertical repetitive 
defectsIf marks repeatedly appear on the printed side 
of the page at even intervals:
• The toner cartridge may be damaged. If a  repetitive mark occurs on the page, print a 
cleaning sheet several times to clean the 
cartridge; see page 10.4. After the printout, 
if you still have the same problems, remove 
the toner cartridge and install a new one. 
See page 10.5.
• Parts of the machine may have toner on  them. If the defects occur on the back of the 
page, the problem will likely correct itself 
after a few more pages.
• The fusing assembly may be damaged. 
Contact a service representative.
Background 
scatterBackground scatter results from bits of toner 
randomly distributed on the printed page. 
• The paper may be too damp. Try printing with a different batch of paper. Do not open 
packages of paper until necessary so that 
the paper does not absorb too much 
moisture.
• If background scatter occurs on an  envelope, change the printing layout to 
avoid printing over areas that have 
overlapping seams on the reverse side. 
Printing on seams can cause problems.
• If background scatter covers the entire  surface area of a printed page, adjust the 
print resolution through your software 
application or the printer properties.
Misformed 
characters• If characters are improperly formed and 
producing hollow images, the paper stock 
may be too slick. Try a different paper. See 
page 5.1.
• If characters are improperly formed and  producing a wavy effect, the scanner unit 
may need service. For service, contact a 
service representative.
Page skew• Ensure that the paper is loaded properly.
• Check the paper type and quality. See page 
5.1.
• Ensure that the paper or other material is 
loaded correctly and the guides are not too 
tight or too loose against the paper stack.
ConditionSuggested solutions
AaBbCc
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11.9   
Curl or wave• Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high 
temperature and humidity can cause paper 
curl. See page 5.1.
• Turn over the stack of paper in the tray. Also 
try rotating the paper 180° in the tray.
Wrinkles or 
creases• Ensure that the paper is loaded properly.
• Check the paper type and quality. See page 5.1.
• Turn over the stack of paper in the tray. Also  try rotating the paper 180° in the tray.
Back of printouts 
are dirtyCheck for leaking toner. Clean the inside of 
the machine. See page 10.2.
Solid Color or 
Black pages• The toner cartridge may not be installed 
properly. Remove the cartridge and reinsert 
it.
• The toner cartridge may be defective and 
need replacing. Remove the toner cartridge 
and install a new one. See page 10.5.
• The machine may require repair. Contact a 
service representative.
Loose toner• Clean the inside of the machine. See page 10.2.
• Check the paper type and quality. See page  5.1.
• Remove the toner cartridge and install a 
new one. See page 10.5.
• If the problem persists, the machine may  require repair. Contact a service 
representative.
ConditionSuggested solutions
A
Character VoidsCharacter voids are white areas within parts of 
characters that should be solid black:
• If you are using transparencies, try another 
type of transparency. Because of the 
composition of transparencies, some 
character voids are normal. 
• You may be printing on the wrong surface of  the paper. Remove the paper and turn it 
around. 
• The paper may not meet paper  specifications. See page 5.1.
Horizontal stripesIf horizontally aligned black streaks or smears 
appear:
• The toner cartridge may be installed 
improperly. Remove the cartridge and 
reinsert it.
• The toner cartridge may be defective.  Remove the toner cartridge and install a 
new one. See page 10.5.
• If the problem persists, the machine may  require repair. Contact a service 
representative.
CurlIf the printed paper is curled or paper does not 
feed into the machine:
• Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. 
• Change the printer option and try again. Go  to printer properties, click  Paper tab, and 
set type to  Thin. Refer to the  Software 
Section  for details.
An unknown image 
repetitively 
appears on a next 
few sheets or loose 
toner, light print, or 
contamination 
occurs. Your printer is probably being used at an 
altitude of 2,500 m (8,200 ft) or above.
The high altitude may affect the print quality 
such as loose toner or light imaging. You can 
set this option through 
Printer Settings 
Utility  or Printer  tab in printer driver’s 
properties. See page 1.6.
ConditionSuggested solutions
A
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
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11.10   
Copying problems
ConditionSuggested solutions
Copies are too light 
or too dark. Use 
Darkness  to darken or lighten the 
background of the copies.
Smears, lines, 
marks, or spots 
appears on copies. • If defects are on the original, use 
Darkness 
to lighten the background of your copies.
• If no defects are on the original, clean the  scan unit. See page 10.3.
Copy image is 
skewed. • Ensure that the original is face down on the 
scanner glass.
• Check that the copy paper is loaded  correctly.
Blank copies print 
out. Ensure that the original is face down on the 
scanner glass.
Image rubs off the 
copy easily. • Replace the paper in the tray with paper 
from a new package.
• In high humidity areas, do not leave paper  in the machine for extended periods of 
time.
Frequent copy 
paper jams occur. • Fan the stack of paper, then turn it over in 
the tray. Replace the paper in the tray with 
a fresh supply. Check/adjust the paper 
guides, if necessary.
• Ensure that the paper is the proper paper 
weight. 75 g/m2 (20 lb bond) paper is 
recommended.
• Check for copy paper or pieces of copy 
paper remaining in the machine after a 
paper jam has been cleared.
Toner cartridge 
produces fewer 
copies than 
expected before 
running out of 
toner. • Your originals may contain pictures, solids, 
or heavy lines. For example, your originals 
may be forms, newsletters, books, or other 
documents that use more toner. 
• The machine may be turned on and off 
frequently. 
• The scanner lid may be left open while  copies are being made.
Scanning problems
ConditionSuggested solutions
The scanner does 
not work. • Make sure that you place the original to be 
scanned face down on the scanner glass.
• There may not be enough available memory  to hold the document you want to scan. Try 
the prescan function to see if that works. Try 
lowering the scan resolution rate.
• Check that the USB cable is connected 
properly.
• Make sure that the USB cable is not  defective. Switch the cable with a known 
good cable. If necessary, replace the cable.
• Check that the scanner is configured  correctly. Check scan setting in the 
SmarThru Configuration or the application 
you want to use to make certain that the 
scanner job is being sent to the correct port.
The unit scans 
very slowly. • Check if the machine is printing received 
data. If so, scan the document after the 
received data has been printed.
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode 
because of the large amount of memory 
required to analyze and reproduce the 
scanned image. Set your computer to the 
ECP printer mode through BIOS setting. It 
will help to increase the speed. For details 
about how to set BIOS, refer to your 
computer user’s guide.
Message appears 
on your computer 
screen:
• “Device cant be  set to the H/W 
mode you want.”
• “Port is being  used by another 
program.”
•“Port is  Disabled.
• “Scanner is busy  receiving or 
printing data. 
When the 
current job is 
completed, try 
again.”
• “Invalid handle.”
• “Scanning has  failed.” • There may be a copying or printing job in 
progress. When that job is complete, try your 
job again.
• The Selected port is currently being used.  Restart your computer and try again.
• The printer cable may be improperly 
connected or the power may be off.
• The scanner driver is not installed or the  operating environment is not set up properly.
• Ensure that the machine is properly  connected and the power is on, Then restart 
your computer.
• The USB cable may be improperly  connected or the power may be off.
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11.11   
Network Scan problems (CLX-2160N only)
Common Windows problems
ConditionSuggested solutions
I cannot find a 
scanned image 
file.  You can check the scanned file’s destination in 
the 
Advanced  page in the  Network Scan  
program’s Properties screen. 
I cannot find the 
scanned image 
file after 
scanning. • Check if the scanned file’s application is on 
your computer.
•Check  Send image immediately to the 
specified folder using an associated default 
application  in the Advanced  page in the 
Network Scan  program’s Properties screen to 
open the scanned image immediately after 
scanning. 
I forgot my ID 
and PIN. Check your ID and PIN in the 
Server page in the 
Network Scan program’s Properties screen. 
I cannot view 
the Help file.  To view the Help file, you need to have Internet 
Explorer 4 service pack 2 or above. 
I cannot use the 
Samsung 
Network Scan 
Manager . Check your operating system. Supporting 
operating systems are Windows 98/Me/2000/XP/
2003/vista.
ConditionSuggested solutions
“File in Use” 
message appears 
during installation. Exit all software applications. Remove all 
software from the StartUp Group, then restart 
Windows. Reinstall the printer driver.
“General 
Protection Fault”, 
“Exception OE”, 
“Spool32”, or 
“Illegal Operation” 
messages appear. Close all other applications, reboot Windows 
and try printing again.
“Fail To Print”, “A 
printer timeout 
error occurred.” 
messages appear. These messages may appear during printing. 
Just keep waiting until the machine finishes 
printing. If the message appears in standby 
mode or after printing has been completed, 
check the connection and/or whether an error 
has occurred.
Note
Refer to Microsoft Windows 98/Me/2000/XP/2003/Vista User’s 
Guide that came with your PC for further information on 
Windows error messages.
Common Macintosh problems
ConditionSuggested solutions
The printer does not print 
PDF file correctly. Some 
parts of graphics, text, or 
illustrations are missing. Incompatibility between the PDF file 
and the Acrobat products:
Printing the PDF file as an image may 
solve this problem. Turn on 
Print As 
Image  from the Acrobat printing 
options.
Note: It will take longer to print when 
you print a PDF file as an image.
The document has 
printed, but the print job 
has not disappeared from 
the spooler in Mac OS 
10.3.2. Update your Mac OS to OS 10.3.3. or 
higher.
Some letters are not 
displayed normally during  
the cover sheet printing.This problem is caused because Mac 
OS cannot find the font during the cover 
page printing. 
Alphanumeric characters, in the Billing 
Info field, are only allowed for printing 
on the cover page. Other characters will 
be broken on the printout.
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11.12   
Common Linux problems
ProblemPossible cause and solutions
The machine does 
not print. • Check if the printer driver is installed in 
your system. Open Unified Driver 
configurator and switch to the Printers 
tab in Printers configuration window to 
look at the list of available printers. Make 
sure that your machine is displayed on 
the list. If not, please, invoke Add new 
printer wizard to set up your device.
• Check if the printer has started. Open  Printers configuration and select your 
machine on the printers list. Look at the 
description in the Selected printer pane. 
If its status contains “(stopped)” string, 
please, press the  Start button. After that 
normal operation of the printer should be 
restored. The “stopped” status might be 
activated when some problems in 
printing occurred. For instance, this could 
be an attempt to print a document when 
a port is claimed by a scanning 
application.
• Check if the port is not busy. Since 
functional components of MFP (printer 
and scanner) share the same I/O 
interface (port), the situation of 
simultaneous access of different 
“consumer” applications to the same port 
are possible. To avoid possible conflicts, 
only one of them at a time is allowed to 
gain control over the device. The other 
“consumer” will encounter “device busy” 
response. You should open ports 
configuration and select the port 
assigned to your printer. In the Selected 
port pane you can see if the port is 
occupied by some other application. If 
this is the case, you should wait for 
completion of the current job or should 
press Release port button, if you are sure 
that the present owner is not functioning 
properly.
• Check if your application has special  print option such as “-oraw”. If “-oraw” is 
specified in the command line parameter 
then remove it to print properly. For Gimp 
front-end, select “print” -> “Setup printer” 
and edit command line parameter in the 
command item.Some color images 
come out all black. This is a known bug in Ghostscript (until 
GNU Ghostscript version 7.05) when the 
base color space of the document is 
indexed color space and it is converted 
through CIE color space. Because 
Postscript uses CIE color space for Color 
Matching System, you should upgrade 
Ghostscript on your system to at least GNU 
Ghostscript version 7.06 or later. You can 
find recent Ghostscript versions at 
www.ghostscript.com.
The machine does 
not print whole pages 
and its output is half 
page printed. It is a known problem that occurs when a 
color printer is used on version 8.51 or 
earlier of Ghostscript, 64-bit Linux OS, and 
reported to bugs.ghostscript.com as 
Ghostscript Bug 688252.
The problem is solved in AFPL Ghostscript 
v. 8.52 or above. Download the latest 
version of AFPL Ghostscript from http://
sourceforge.net/projects/ghostscript/ and 
install it to solve this problem.
Some color images 
come out in 
unexpected color. This is a known bug in Ghostscript (until 
GNU Ghostscript version 7.xx) when the 
base color space of the document is 
indexed RGB color space and it is 
converted through CIE color space. 
Because Postscript uses CIE color space 
for Color Matching System, you should 
upgrade Ghostscript on your system to at 
least GNU Ghostscript version 8.xx or later. 
You can find recent Ghostscript versions at 
www.ghostscript.com.
ProblemPossible cause and solutions
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11.13   
The machine does 
not appear on the 
scanners list. • Check if your machine is attached to your 
computer. Make sure that it is connected 
properly via the USB port and is turned 
on.
• Check if the scanner driver for your 
machine is installed in your system. 
Open Unified Driver configurator, switch 
to Scanners configuration, then press 
Drivers . Make sure that driver with a 
name corresponding to your machines 
name is listed in the window. Check if the 
port is not busy. Since functional 
components of MFP (printer and 
scanner) share the same I/O interface 
(port), the situation of simultaneous 
access of different “consumer” 
application to the same port is possible. 
To avoid possible conflicts, only one of 
them at a time is allowed to gain control 
over the device. The other “consumer” 
will encounter “device busy” response. 
This can usually happen while starting 
scan procedure, and appropriate 
message box appears.
• To identify the source of the problem, you  should open ports configuration and 
select the port assigned to your scanner. 
ports symbol /dev/mfp0 corresponds to 
LP:0 designation displayed in the 
scanners’ options, /dev/mfp1 relates to 
LP:1 and so on. USB ports start at /dev/
mfp4, so scanner on USB:0 relates to /
dev/mfp4 respectively and so forth 
sequentially. In the Selected port pane 
you can see if the port is occupied by 
some other application. If this is the case, 
you should wait for completion of the 
current job or you should press Release 
port button, if you are sure that the 
present ports owner is not functioning 
properly.
ProblemPossible cause and solutions
The machine does 
not scan. • Check if a document is loaded into the 
machine.
• Check if your machine is connected to  the computer. Make sure if it is 
connected properly if an I/O error is 
reported while scanning.
• Check if the port is not busy. Since  functional components of MFP (printer 
and scanner) share the same I/O 
interface (port), the situation of 
simultaneous access of different 
“consumer” application to the same port 
is possible. To avoid possible conflicts, 
only one of them at a time is allowed to 
gain control over the device. The other 
“consumer” will encounter “device busy” 
response. This can usually happen while 
starting scan procedure, and appropriate 
message box will be displayed.
To identify the source of the problem, you 
should open ports configuration and 
select the port assigned to your scanner. 
port’s symbol /dev/mfp0 corresponds to 
LP:0 designation displayed in the 
scanners’ options, /dev/mfp1 relates to 
LP:1 and so on. USB ports start at /dev/
mfp4, so scanner on USB:0 relates to /
dev/mfp4 respectively and so forth 
sequentially. In the Selected port pane 
you can see if the port is occupied by 
some other application. If this is the case, 
you should wait for completion of the 
current job or should press the Release 
port button, if you are sure that the 
present port’s owner is not functioning 
properly.
I cannot scan via 
Gimp Front-end. • Check if Gimp Front-end has 
“Xsane: Device dialog.” on the “Acquire” 
menu. If not, you should install Xsane 
plug-in for Gimp on the your computer. 
You can find Xsane plug-in package for 
Gimp on Linux distribution CD or Gimp 
home page. For the detail information, 
refer to the Help for Linux distribution CD 
or Gimp Front-end application. 
If you wish to use other kind of scan 
application, refer to the Help for 
application.
ProblemPossible cause and solutions
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11.14   
I encounter error 
“Cannot open port 
device file” when 
printing a document. Please avoid changing the print job 
parameters (via LPR GUI, for example) 
while a print job is in progress. Known 
versions of CUPS server break the print job 
whenever print options are changed and 
then try to restart the job from the 
beginning. Since Unified Linux Driver locks 
port while printing, the abrupt termination of 
the driver keeps the port locked and 
therefore unavailable for subsequent print 
jobs. If this situation occurred, please, try to 
release the port. 
When printing a 
document over the 
network in SuSE 9.2, 
the machine does not 
print. The CUPS (Common Unix Printing 
System) version distributed with SuSE 
Linux 9.2 
(cups-1.1.21) has a problem with ipp 
(Internet Printing Protocol) printing. Use the 
socket printing instead of ipp or install later 
version of CUPS (cups-1.1.22 or higher).
ProblemPossible cause and solutions
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12.1   
12 Ordering supplies
This chapter provides information on purchasing supplies for your 
machine.
• Supplies
• How to purchase
Supplies
When the toner runs out or, the life span of the supplies expires you can 
order the following types of toner cartridges and supplies for your 
machine:
Ty p eYielda
a. Average A4-/letter sized page count based on 5% coverage of indivisual colors 
on each page. Usage conditions and print  patterns may cause results to vary. 
Part number
Black toner cartridge  Approx. 2,000 pages CLP-K300A
Cyan toner cartridge Approx. 1,000 pages CLP-C300A
Magenta toner cartridge Approx. 1,000 pages CLP-M300A
Yellow toner cartridge Approx. 1,000 pages CLP-Y300A
Imaging unit Approx. 20,000  black pages or 
50,000 imagesCLP-R300A
Waste toner container Approx. 5,000  images
b 
(1,250 color pages)
b. Image counts based on one color on each page. If you print documents in full 
color(Cyan, Magenta, Yellow, Black), the  life of this item will be reduced by 
25%.
CLP-W300A
Caution
When you purchase a new print cartridge or supplies, you must 
purchase them in the same country you have purchased your machine. 
Otherwise, the print cartridge or supplies will be incompatible with your 
machine since the configuration of the print cartridge or supplies vary 
depending on the contries.
How to purchase
To order Samsung-authorized supplies, contact your local Samsung 
dealer or the retailer where you purchased your machine, or visit 
www.samsungprinter.com
 and select your country/region for information 
on calling for technical support.
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13.1   
13 Specifications
This chapter includes:
• General specifications
• Printer specifications
• Scanner and copier specifications
General specifications
ItemDescription
Paper input capacity
•Tray  
150 multi-pages for plain paper 
75 g/m
2 (20 lb bond)
• Manual feeder  1 page for plain paper 75 g/m
2 (20 lb bond)
For details about paper input capacity, 
see 5.5 page 
Paper output 
capacityFace down: 100 sheets 75 g/m2 (20 lb bond)
Power rating
AC 110 - 127 V or AC 220 - 240 V
See the Rating label on the machine for the 
correct voltage, frequency (hertz) and type of 
current for your machine.
Power consumptionAverage: 350 W
Power save mode: Less than 30 W
Noise levelaStandby mode: Less than 35 dBA
Printing: Less than 49 dBA 
Copying mode: Less than 52 dBA
Warm-up timeLess than 35 seconds (from sleep mode)
Operating 
environmentTemperature:  10° C to 32.5° C (59° F to 90.5° F)
Humidity: 30% to 80% RH
Display16 characters x 2 lines
Toner cartridge lifeb
Black
Approx. 2,000 pages at 5% Coverage
(Shipped with 1,500 pages Starter toner 
cartridge)
Color
Approx. 1,000 pages at 5% coverage
(Shipped with 700 pages Starter toner 
cartridge)
Memory128 MB (Non extendable)
External dimension 
(W x D x H)413.06 x 353.20 x 333.43 mm 
(16.26 x 13.91 x 13.13 inches)
Weight20.7 Kg (45.64 lbs) (including consumables)
Printer specifications
Package weightPaper: 3 Kg (6.61 lbs), Plastic: 0.6 Kg (1.32 lbs)
Duty cycle Monthly print: Up to 24,200 imagesc
Fusing temperature 180° C (356° F)
a. Sound Pressure Level, ISO 7779
b. The number of pages may be affected by operating environment, printing  interval, media type, and media size.
c. Image counts based on one color on each page. If you print documents in full  color(Cyan, Magenta, Yellow, Black), the life of this item will be reduced by 
25%.
ItemDescription
Printing methodLaser Beam Printing
Printing speeda
a. Print speed will be affected by operating system used, computing perfor-mance, application software, connecting method, media type, media size, 
and job complexity.
Black & 
WhiteUp to 16 ppm in A4 (17 ppm in Letter)
ColorUp to 4 ppm in A4 or Letter
First print out time
Black & 
WhiteFrom ready: Less than 14 seconds
From coldboot: Less than 45 seconds
ColorFrom ready: Less than 26 seconds
From coldboot: Less than 57 seconds
Print resolutionUp to 2,400 x 600 dpi effective output
Printer languageSPL-C (Samsung Printer Language Color)
OS Compatibilityb
b. Please visit www.samsungprinter.com to download the latest software ver-
sion.
Windows 98/Me/2000/XP/2003/Vista
Various Linux OS (USB only)
Macintosh 10.3 ~ 10.5
InterfaceHigh Speed USB 2.0
Ethernet 10/100 Base TX (Embedded type)
ItemDescription
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13.2   
Scanner and copier specifications
ItemDescription
CompatibilityTWAIN standard / WIA standard
Scanning methodColor CIS
ResolutionOptical: Up to 600 x 1200 dpi (mono and color)
Enhanced: 4,800 x 4,800 dpi
Effective 
scanning lengthMax. 289 mm  (11.4 inches)
Effective 
scanning widthMax. 208 mm  (8.2 inches) 
Color bit depth24 bits
Mono bit depth1 bit for Black & White mode
8 bits for Gray mode
Copy speeda
a. Copy Speed is based on Single Document Multiple Copy.
Black & 
whiteUp to 16 cpm in A4 (17 cpm in Letter)
ColorUp to 4 cpm in A4 or Letter
Copy resolution
• Text: Up to 600 x 300 dpi
• Text/photo: Up to 600 x 300 dpi
• Photo: Up to 600 x 600 dpi for platen
Zoom rate50 to 200% for platen
Multiple copies1 to 99 pages
Grayscale256 levels
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