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Samsung Dcs 50si Auto Attendant And Unform Call Distribution Administration Guide

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    Page 1 AUTO ATTENDANT AND UNFORM CALL DISTRIBUTION ADMINISTRATION GUIDEAUTO ATTENDANT AND UNFORM CALL DISTRIBUTION ADMINISTRATION GUIDE DCS 50si DIGITAL COMMUNICATIONS SYSTEM December 1998
    Page 2 TABLE OF CONTENTS OVERVIEW .......................................................................... 1 AUTO ATTENDANTChanging the Greeting ................................................................. 2 Manual Night Service ................................................................... 2 Auto Night Service ....................................................................... 3UNIFORM CALL DISTRIBUTIONSupervisor...
    Page 3 2 AUTO ATTENDANT The auto attendant will answer and process incoming calls without human intervention. The caller is answered and hears a message prompting him/her to dial numbers to reach extensions in the phone system or follow other op- tions provided by the SMISC2 card. Your installation and service company has already designed and programmed these options for you, including the greetings and messages that play at dif- ferent times while the call is being processed. The only administration associated...
    Page 4 4UNIFORM CALL DISTRIBUTIONUCD is used to distribute calls to a group of agents. If the group members are all busy, UCD controls queue patterns and information messages. It also pro- vides agent and call statistics in both real time on a keyset display and in the form of printed reports at a customer-provided printer. Your installation and service company has already designed and programmed these options for you, including the group members, timing parameters, greet- ings and messages that play at...
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