Samsung Ds 616 General Description Manual
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4.15 REMOTE PROGRAMMING—PC Remote programming allows the technician to access the system database from a remote location for the purpose of making changes to the customer data. Cus- tomer-provided modems and a PC using an optional software package will be needed to implement this feature. RING GENERATOR The system provides ringing voltage required for single line telephones and other tip and ring devices. The ring generator needed to ring single line telephones is built into the basic power supply so that there is no need for additional purchase of optional equipment. RING OVER PAGE Any outside line can be programmed to ring over a customer-provided paging system. Outside lines, door phones and station groups may ring over page in the day or night mode. SINGLE LINE CONNECTIONS Single line ports allow connection of a variety of single line telephones plus fac- simile machines, answering machines, loud bells, computer modems, cordless phones and credit card machines. When connecting customer-provided equip- ment to these extensions, compatibility should be checked out before purchase to ensure correct operation. Central office ring cadence can be selected for SLT sta- tions. This is helpful when optional devices cannot detect DS 616 intercom ring cadence. SPEED DIAL NUMBERS (500) A library of 500 speed dial numbers may be allocated as needed. The system list can have up to 300 numbers and each station can have up to 50 numbers. Speed dial numbers are assigned in blocks of ten. Each speed dial number may contain up to 24 digits. SPEED DIAL BY DIRECTORY The DS 616 system provides the user with the ability to look up a speed dial num- ber and place the call. There are three speed dial selections: personal, system and station. This feature can be used with the soft keys on the display keysets or as a programmable button. STATION HUNT GROUPS (10) System programming allows up to 10 station hunt groups. One of three ring pat- terns—sequential, distributed and unconditional—is available for each group. Each unconditional group may contain a maximum of 16 stations. A station may be as- signed to more than one group. The default directory numbers to call these groups are 501–509. Group 500 is reserved for the operator group and is called by dialing “0.” Each station group has its own recall timer for calls transferred to that group.
4.16 STATION MESSAGE DETAIL RECORDING (SMDR) The system provides, via the optional SIO2 card records of calls made, received and transferred. Connecting a customer-provided printer or call accounting sys- tem will allow collection of these records. Each call record provides the following details: station number, outside line number, start date, start time, duration of call, digits dialed (maximum 18) and an account code if entered. The system may print a header followed by 50 call records per page or send continuous records with no header for use with a call accounting machine. The SMDR format contains many options that allow it to be customized for a company’s individual needs. Options to print include incoming calls, outgoing calls, in and out of group status, change in DND status and authorization codes. SVM 400–VOICE MAIL INTEGRATION SVM 400, a proprietary Samsung Voice Mail System, offers a direct link to the DS 616, via DLI ports, for complete voice mail operation. Utilizing DLI ports for integra- tion to the DS 616, the SVM 400 uses the same IPC messaging as the DS 616. This design creates smoother, more accurate operation. The SVM 400 can also be used for Auto Attendant functionality, to compliment the voice mail system, or as a stand alone Auto Attendant. SYSTEM DIRECTORY Each station, station group and outside line can have an 11 character directory name. This name will appear on keyset displays to provide additional information about lines and stations. TOLL RESTRICTION There are 200 allow and 200 deny entries of 11 digits each. Each of these entries can apply to dialing classes B, C, D , E, F and G. Expensive 976, 1-900, 411 and operator-assisted calls, as well as specific area and office codes, can be allowed or denied on a per-class basis. Class A stations have no dialing restrictions and Class H stations cannot make outside calls. Any outside line may be programmed to follow station toll restriction or follow the toll restriction class assigned to it. Each station and trunk can have a day dialing class and a night dialing class. SPECIAL CODE TABLE A Special Code Table of ten entries (four digits each) allows use of telephone com- pany features such as CID blocking (✱67) or call waiting disable (✱70) without interference to toll restriction or LCR. The Special Code table allows use of these custom calling features on a per call basis.
4.17 TOLL RESTRICTION OVERRIDE Program options allow system speed dial numbers to follow or bypass a station’s toll restriction class. In addition, users may make calls from a toll restricted station by using the walking class of service or authorization code feature. TONE OR PULSE DIALING Outside lines can be programmed for either tone or pulse dialing to meet local telephone company requirements. TRANSFER System operation permits station users to transfer calls to other stations in the sys- tem. Transfers can be screened, unscreened or camped-on to a busy station. TRUNK GROUPS (3) Outside lines can be grouped for easy access by dialing a code or pressing a button. There are 3 trunk groups available. Access codes are 9 and 80–82. UNIVERSAL ANSWER Station users may dial the Universal Answer code or press the UA key to answer any outside lines programmed to ring the UA device. The UA device can be a station, group of stations, common bell or ring over page. UNLISTED SPEED DIAL NUMBERS System speed dial numbers 90–99 and each station user’s personal speed dial numbers 1 and 2 will not be displayed when used. This will ensure the privacy of these telephone numbers and prevent unauthorized use. However, they will be printed out on the SMDR report. VOICE MAIL INTEGRATION The DS 616 system uses DTMF tones (inband signaling) to communicate with any compatible voice mail system. Stations can call forward to a voice mail system. When answered, the system will send DTMF tones routing the caller directly to the called station user’s mailbox. Keyset users can press one button to retrieve mes- sages from the voice mail system. A Voice Mail Transfer key permits keyset users to easily transfer a caller directly to an individual voicemail box without navigating through menus. WALKING CLASS OF SERVICE This feature allows users to make calls or use features from a station that is re- stricted. The users may either use the WCOS feature code or the authorization code feature. Both methods change the class of service to correspond with the station passcode or authorization code that is dialed. After the call is completed, the sta- tion returns to its programmed class of service.
4.18 STATION FEATURES MESSAGE WAITING LIGHT/INDICATION MUTE MICROPHONE/HANDSET OFF-HOOK RINGING OFF-HOOK VOICE ANNOUNCE ONE TIME DO NOT DISTURB ONE TOUCH DIALING KEYS ON-HOOK DIALING PROGRAMMABLE KEYS PROGRAMMED STATION MESSAGES PROTECTION FROM BARGE-IN PULSE TO TONE SWITCHOVER REDIAL AUTO RETRY LAST NUMBER SAVE NUMBER REMOTE HOLD RING MODES RINGING LINE PREFERENCE SPEAKERPHONE STATION CALLBACK STATION LOCK STRAIN RELIEF CHANNELS TRI-COLORED LIGHTS VOLUME SETTINGS WALL-MOUNTABLE KEYSETS † Requires optional hardware and/or software. Ask your dealer for details. 4.2 STATION FEATURE DESCRIPTIONS APPOINTMENT REMINDER Keysets with an alarm key can be used like an alarm clock. When programmed for a specific time, the keyset will sound a distinctive ring to remind the user of meet- ings or appointments. Alarms can be set for “today only” or for every day at the same time. Up to three alarms may be set at each keyset. Display keysets can also show a programmed message when the alarm rings. ATTENDANT STATION Select the station of your choice to be the attendant. This station may be called by dialing 0. APPOINTMENT REMINDER ATTENDANT STATION AUTO ANSWER AUTOMATIC HOLD AUTOMATIC PRIVACY BACKGROUND MUSIC BUSY LAMP FIELD (BLF) BUSY STATION CALLBACK CALL FORWARD ALL CALLS BUSY DND FOLLOW ME EXTERNAL NO ANSWER CALL PICKUP DIAL BY NAME DIRECT STATION SELECTION (DSS) DO NOT DISTURB (DND) DOOR LOCK RELEASE EXCLUSIVE HOLD GROUP LISTENING HANDSET VOLUME CONTROL HEADSET OPERATION HEARING AID COMPATIBLE LINE QUEUING WITH CALLBACK LINE SKIPPING
4.19 AUTO ANSWER When an 616 station is set into this mode, all intercom calls will automatically turn on the speaker and microphone for true hands-free answering. Each 616 keyset user may select either this mode or ring mode. AUTOMATIC HOLD Station users can enable or disable automatic hold at their keysets. While a user is engaged on an outside (C.O.) call, pressing another trunk key, route key or CALL button automatically puts the call on hold when this feature is enabled. Pressing the transfer key, conference key, page key or a DSS key will always automatically place the call on hold. This type of automatic hold is not a user-selectable option. AUTOMATIC PRIVACY All conversations on outside lines and intercom calls are automatically private. The privacy feature can be turned off on a per-line basis. BACKGROUND MUSIC When a customer-provided music source is connected, each keyset user may lis- ten to background music. The HOLD button turns BGM on or off and the volume is controlled by the volume control keys. The music interface is located in the KSU. BUSY LAMP FIELD (BLF) DSS/BLF keys are assigned by default to all keysets. These buttons will be off when the station is idle, light red when that station is in use and flash distinctively when that station is in the DND mode. BUSY STATION CALLBACK When reaching a busy station, callers may request a callback by pressing one button or dialing a code. The system rings the caller back when that station be- comes idle (a system-wide maximum of 100 callbacks are allowed at one time including busy station and busy trunk). CALL FORWARDING Station users can forward internal and outside calls to other destinations immedi- ately (Forward All), when busy (Forward Busy) or if not answered in a program- mable number of seconds (Forward No Answer). These forward destinations can all be different. Once a destination has been programmed, it can be turned on and off with a programmable key. Forward All takes priority over Busy and No Answer conditions. In addition to the three usual methods of forwarding described above, a fourth option called Follow Me is available. This option allows a station user to set a For- ward All condition from his/her station to another station while at the remote station.
4.20 To display the Follow Me condition, the transfer key lights steady red at the station that is forwarded. The transfer key also lights if Forward All is set and no key is programmed for Forward All. Keyset users can be given an external call forward button to forward their calls to an external phone number. Each outside line may be programmed to either follow or ignore station call forwarding. A per-station option controls whether internal calls forward to voice mail or not. Single line telephones must have the system adminis- trator program this feature for them. FORWARD DND Forward DND allows calls to a station in Do Not Disturb or One Time Do Not Dis- turb, to be forward immediately to another destination. CALL PICKUP With directed call pickup, a user can answer calls ringing at any station by dialing a code plus that extension number. The group pickup feature allows the user to answer any call ringing within a pickup group. Pickup keys may be customized with extenders to allow pickup from a specific station or pickup group. The DS 616 has 8 programmable pickup groups. DIAL BY NAME Each system and personal speed dial number can have an associated directory name. A speed dial number can be selected by scrolling alphabetically through the directory name list. This on-line “directory” allows the user to look up and dial numbers in seconds. DIRECT STATION SELECTION (DSS) By default, all stations are programmed with DSS keys, which are associated with the other extension numbers in the system. Users press these keys to call or trans- fer calls to the assigned stations. DO NOT DISTURB (PROGRAMMABLE) The Do Not Disturb (DND) feature is used to stop all calls to a station. System pro- gramming can allow or deny use of the DND feature for each station. Parties calling a station in DND will receive reorder tone. When in DND mode, calls may be for- warded to another destination. See Forward DND option. A keyset without a DND button can activate DND via the feature access code. The ANS/RLS key will flash at 112 ipm (rapidly) when DND is set. There is a programmable option to allow a C.O. line to override DND at its ring destination if that destination is a single station.
4.21 DOOR LOCK RELEASE Stations programmed to receive calls from a door phone can dial a code to acti- vate a contact closure for control of a customer-provided electronic door lock. EXCLUSIVE HOLD Pressing HOLD twice will hold a call exclusively at a station so no other station can pick up that call. Intercom calls are automatically placed on exclusive hold. GROUP LISTENING This feature allows users to turn on the speaker while using the handset. It allows a group of people to listen to the distant party over the speaker without the micro- phone turned on. HANDSET VOLUME CONTROL For added convenience and comfort, the volume of the handset receiver can be adjusted on every keyset by pressing the volume UP/DOWN keys. HEADSET OPERATION Every keyset can be programmed to allow the use of a headset. In the headset mode, the hookswitch is disabled and the SPEAKER key is used to answer and release calls. Keyset users may turn headset operation ON/OFF by keyset pro- gramming or more easily by pressing the headset ON/OFF key. The headset key lights steady red when the keyset is in headset mode. The SPEAKER key lights if headset mode is activated by keyset programming only. HEARING AID COMPATIBLE All DS 616 keysets are hearing aid compatible as required by Part 68 of the FCC requirements. LINE QUEUING WITH CALLBACK When the desired outside line is busy, the user can press the CALLBACK key or dial the access code to place his/her station in a queue. The user will be called back when the line is available (a maximum of 100 callbacks are allowed system- wide at one time including busy station and busy trunk). LINE SKIPPING When the user is talking on an outside line and the automatic hold feature is turned off, he/she may press an idle line key and skip to that line without causing the previous call to go on hold. MESSAGE WAITING LIGHT/INDICATION When a message indication is left at a keyset, the MESSAGE button will slowly flash red. Single line telephones will receive a distinctive dial tone to notify them that a message is waiting. Message waiting indications can be left for any station or group of stations.
4.22 MUTE MICROPHONE/HANDSET Any keyset user can mute the keyset’s handset transmitter by pressing the MUTE key. In addition, keyset users can also mute the keyset microphone while the keyset is in speakerphone mode. OFF-HOOK RINGING When a keyset is in use, the system will provide an off-hook ring signal to indicate that another call is waiting. The ring signal is a single ring repeated. The interval is controlled by a system-wide timer. Single line stations will receive a tone burst through the handset receiver instead of a ring. OFF-HOOK VOICE ANNOUNCE (STANDARD) Keysets may receive a voice announcement while on another call. The calling sta- tion must have an OHVA key. When transferring a call to a busy keyset or while listening to busy signal, the station user can press the OHVA key to make an OHVA call to the busy keyset. If the called keyset is in the DND mode, it cannot receive OHVA calls. ONE TIME DO NOT DISTURB The Do Not Disturb (One Time) feature is used to stop all calls to a station when the user is on an outside line and does not want to be disturbed for the duration of the call. Upon completion of the call, DND is canceled and the station is returned to normal service. This feature requires a programmed button. ONE TOUCH DIALING KEYS Frequently used speed numbers can be assigned to one touch dialing keys for fast accurate dialing. ON-HOOK DIALING Any keyset user can originate calls without lifting the handset. When the called party answers, the user may speak into the microphone or lift the handset for more privacy. PROGRAMMABLE KEYS The DS 24D keysets have 24 programmable keys. By default, keys 1–6 are as- signed a Direct Trunk keys. Key 7 is not assigned and key 8 is assigned as a MSG key. Keys 9–24 are assigned as DSS keys and are associated with the other exten- sions in the system. Each key can be programmed for more than 25 different uses to personalize each phone. Examples of keys include individual outside line, individual station, group of lines, group of stations and one touch speed dial buttons. Using these keys eliminates dialing access codes. The following feature keys have extenders that make them more specific: SPEED DIAL, SUPERVISOR, PAGE, DSS, DIRECTED PICKUP, GROUP PICKUP, DOOR PHONE, BOSS, PROGRAMMED MESSAGE, IN AND OUT OF GROUP, FORWARD
4.23 and VOICE MAIL TRANSFER. The extender can be a station, a group or another identifying number. PROGRAMMED STATION MESSAGES Any station may select one of twenty messages to be displayed at a calling party’s keyset. Ten messages are factory-programmed and the remaining ten can be cus- tomized by the system administrator (16 characters maximum). NOTE: The calling party must have a display keyset to view these messages. PROTECTION FROM BARGE-IN Each station can be programmed as secure or not secure. Secure stations cannot be barged-in on. A station that is not secure cannot be barged-in on when talking to a secure station. PULSE TO TONE SWITCHOVER When dialing a number on a dial pulse network, a station user can dial # and the DS 616 system will begin to send DTMF. REDIAL There are three types of external redial available to all station users. Each type can redial up to a maximum of 18 digits. !AUTO RETRY—When an outside number is dialed and a busy signal is received, the auto retry feature can be used to reserve the outside line and automatically redial the number for a programmable number of attempts. !LAST NUMBER—The most recently dialed number on a C.O. line is saved and may be redialed by pressing the redial key or dialing the LNR access code. !SAVE NUMBER—Any number dialed on a C.O. line may be saved for redial at a later time. REMOTE HOLD When you wish to place a call on hold at another station, press TRSF and dial the station number (or press the appropriate DSS key). Press the HOLD key. This will place the call on system hold on an available CALL button or Line Key at the re- mote station. RING MODES Each keyset user can select one of three distinct ways to receive intercom calls. The phone can automatically answer on the speakerphone, voice announce through the speaker or receive ringing. When the ring mode is selected, keyset users can choose one of eight distinct ring tones. Forced Auto Answer is invoked by the call- ing station and is controlled by the calling station’s class of service.
4.24 RINGING PREFERENCE Lifting the handset or pressing the speaker button automatically answers a call ringing at the keyset. Using this method, users are assured of answering the oldest call first. When ringing preference is turned off, the user must press the flashing button to answer. Users may answer ringing lines in any order by pressing the flashing button. SPEAKERPHONE The DS 24D keysets have a built-in speakerphone. The speakerphone enables calls to be made and received without the use of the handset. STATION CALLBACK When the user reaches a busy station, a callback may be requested. The system rings the calling station back when the called station becomes idle. STATION LOCK With a programmable personal station passcode, any keyset can be locked and unlocked. A locked keyset cannot be used to make or receive calls. STRAIN RELIEF CHANNELS Both the handset and line cords are routed through channels in the bottom of the keyset. Pulling and stretching the cords will not dammage the modular plug or connector. TRI-COLORED LIGHTS DS 24D keysets have 24 keys equipped for tri-colored LED indications (green, red, and amber). To avoid confusion, your calls always light green, other calls show red and recalls light amber. All programmable keys on the DS 24D keysets have tri- colored LEDs. VOLUME SETTINGS Each keyset user may separately adjust the volume of the ringer, speaker, handset receiver, background music, page announcement and off-hook ring tone. WALL-MOUNTABLE KEYSETS Each keyset, add on module and 64 button module can be wall mounted by re- versing the base wedge.