Samsung Ds 616 Standard Telephone User Guide

							TABLE OF CONTENTS
AB
OUT THIS B
OOK
......................................................
1
THINGS Y
OU SHOULD KNOW
......................
2–3 
OUTSIDE CALLS
Making an Outside Call
..............................................................
4
Answering an Outside Call
........................................................
4
Universal Answer 
......................................................................
4
Flash/Recall
........................................................................\
....
4–5
Busy Line Queuing with Callback 
............................................
5
INTERCOM CALLS
Calling Other Stations
................................................................
6
Answering Intercom Calls
..........................................................
6
Busy Station Callback 
..............................................................
6
Busy Station Camp-on
..............................................................
6
Calling Your System Operator
..................................................
7
CALL PROCES
SING
Holding Calls
........................................................................\
......
8
Transferring Calls
......................................................................
9
Transfer with Camp-On
..............................................................
9
Transfer Recall
........................................................................\
....
9
Call Waiting
........................................................................\
........
9
Setting Up a Conference
........................................................
10
Forwarding Your Calls
........................................................
10–11
Call Pickup
........................................................................\
......
12
STANDARD TELEPHONEUSER GUIDE
SAMSUNG DS 616
June 2002
Samsung Telecommunications America reserves the right without prior notice to rev\
ise infor-
mation in this guide for any reason. Samsung Telecommunications America also reserves the
right without prior notice to make changes in design or components of eq\
uipment as engi-
neering and manufacturing may warrant. Samsung Telecommunications America disclaims all
liabilities for damages arising from the erroneous interpretation or use\
 of information presented
in this guide. 
						

							ABOUT THIS BOOK
This booklet provides instructions for using an industry standard single line
telephone set with the Samsung DS 616. A variety of single line sets from
many different manufacturers are available. Check with your service and in-
stallation company to ensure proper operation with the Samsung DS 616
system.
Please take the time to study this guide and to become familiar with the op-
eration of your standard telephone. Keep it handy. You may need to look up
instructions for infrequently used features.
Learning to use your telephone correctly will make everyday telephone com-
munications a breeze.
This book is written based on the factory default settings for the feature
access codes. Sometimes, due to programming requirements, these codes
may be changed. If you find that a feature code does not work as described
in this book, please contact your installation and service company to deter-
mine the correct code.
1
DIALING FEA
TURES
Speed Dialing
..........................................................................
13
Programming Personal Speed Dial Numbers
........................
13
Last Number Redial
................................................................
13
Save Number with Redial
........................................................
14
Pulse to Tone Changeover
......................................................
14
P
AGING AND MES
SAGING
Making an Internal Page
..........................................................
15
Making an External Page
........................................................
15
All Page
....................................................................................
15
Meet Me Page/Answer
............................................................
15
Call Park and Page
..................................................................
15
Retrieving a Parked Call
..........................................................
16
Setting a Message Indication
..................................................
16
Returning Messages
................................................................
16
Canceling a Message
..............................................................
17
Programmed Messages
..........................................................
17
CONVENIENCE FEA
TURES
Do Not Disturb
........................................................................
18
Locking your Station
................................................................
18
Door Phone Calls
....................................................................
19
Appointment Reminder / Alarm Clock
....................................
19
Account Codes
........................................................................
20
In/Out of Group
........................................................................
20
Dial by Voice
............................................................................
20
Changing your Station Passcode
............................................
21
PERSONAL SPEED DIAL LIST
..................
22–23 
						

							3
SYSTEM TONESThe system provides several tones to assist you. Some of these tones are
already familiar to you.Intercom Dial Tone—A steady tone that indicates you can begin dialing.DIAL TONE—CONTINUOS
CONTINUOUS
Ringback Tone—Indicates the station you dialed is ringing.RINGBACK TONE—
400 ms ON/200 ms OFF/400 ms ON/2000 ms OFF
CONTINUOUS
Busy Tone—Indicates the station you dialed is busy.BUSY TONE—350 ms ON/350 ms OFF
CONTINUOUS
DND/No More Calls Tone—Fast busy tone indicates the station you
dialed is in the Do Not Disturb mode or cannot receive any more calls.DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF
FOR TEN SECONDS
Transfer/Conference Tone—Indicates your call is being held and you can
dial another party.TRANSFER/CONF TONE—100 ms ON/100 ms OFF
CONTINUOUS
Confirmation Tone—Very short beeps followed by dial tone indicate you
have correctly set or canceled a system feature.CONFIRMATION TONE—100 ms ON/100 ms OFF
FOR ONE SECOND
Error Tone—A continuous single level tone indicates you have done
something incorrectly. Try again.ERROR TONE—CONTINUOUS
CONTINUOUS
2
THINGS YOU SHOULD KNOW
USER ORIENTATIONLifting the handset on your telephone will provide Samsung DS 616 system
dial tone. This is also referred to as internal or intercom dial tone. To get an
outside line from the telephone company, dial an access code, usually the
digit “9.” To call another station in your system, simply dial its extension
number. See your system directory list for other access codes and extension
numbers.HOOKFLASHThroughout this guide, you will see references to “hookflash.” A hookflash is
a momentary operation of the hookswitch required for a feature operation.
Some telephones have a FLASHor RECALLkey. This key may be pressed
instead of the hookswitch.C.O. LINESLines from the telephone company are “C.O. lines.” Calls on these lines are
referred to as “outside calls.” These C.O. lines are accessed by dialing an
access code. For example, dial 9to get a local outside line or dial 80–82for
other line groups. Each line in the system is numbered beginning with 701,
and then 702, 703, etc. To get a specific line, dial its three digit line number.
If Least Cost Routing (LCR) is programmed into the system, you will only be
required to dial 9.DISTINCTIVE RINGINGSamsung DS 616 provides distinctive ring patterns to your phone:
•Outside calls have a single ring tone repeated.
Intercom calls have a double ring tone repeated.
Door phone calls and alarm/appointment reminders have a triple ring
tone repeated. 
						

							RECALL DIAL TONEHookflash and then dial 18to disconnect your outside call and receive tele-
phone company dial tone for a new call.BUSY LINE QUEUING WITH 
CALLBACKIf you receive a busy signal when you select an outside line:
While on that call, hookflash, receive transfer tone and dial 44.
When the line becomes free, the system will call you back.
Lift the handset, receive dial tone and dial the telephone number or
the speed dial number again.
NOTE: A callback will be canceled if it is not answered within 30 seconds.
5 4
OUTSIDE CALLS
MAKING AN OUTSIDE CALL
Lift the handset and receive internal dial tone.
Dial a C.O. line or line group access code.
Receive outside dial tone and then dial the telephone number.
Finish the call by replacing the handset.
If your system is programmed to require an authorization code before making
a call:
Dial ✱and a valid code. You will hear confirmation tone, followed by
dial tone. 
Select a C.O. line.
If your system is programmed to require an account code before making a
call:
Dial 47and a valid code.
Hookflash and receive transfer tone. Select a C.O. line.
For more information see your system administrator.
ANSWERING AN OUTSIDE CALL
Lift the handset. You are automatically connected to the ringing call.
Finish the call by replacing the handset.
UNIVERSAL ANSWEROutside lines may be programmed to ring a general alerting device. To an-
swer calls ringing this device, dial 67. This device can operate in the Day or
Night mode.SENDING A FLASHWhile you are on an outside call, hookflash, receive transfer tone and dial 49
to send a flash to the telephone company. This may be required for some
custom calling features or CENTREX lines. 
						

							CALLING YOUR SYSTEM OPERATOR
Lift the handset and dial 0to call your system operator or group of op-
erators. 
If you want to call a specific operator, dial that person’s extension
number.
7 6
INTERCOM CALLS
CALLING OTHER STATIONS
Lift the handset.
Dial the extension number or group number.
Wait for the party to answer. 
If you hear several brief tone bursts instead of ringback tone, the sta-
tion you called is set for Voice Announce or Auto Answer.
Begin speaking immediately after the tone.
Finish the call by replacing the handset.
ANSWERING INTERCOM CALLS
Lift the handset and you are automatically connected to the ringing
call.
Finish the call by replacing the handset.
BUSY STATION CALLBACKWhen you call another station and you receive a busy signal:
Hookflash, receive transfer tone, dial 44, receive transfer tone and
hang up.
When the busy station becomes free, your telephone will ring. 
Lift the handset to automatically call the now idle station. 
NOTE: You have 30 seconds to answer or the callback will be canceled.BUSY STATION CAMP-ONWhen you call another station and receive a busy signal but you do not want
to wait for a callback:
Hookflash, receive transfer tone and dial 45. 
The called station will receive off-hook ring or camp-on tone.
You will hear ringback tone.
Wait for the called party to answer.
The called station must release its first call or put it on hold before answer-
ing your camp-on. 
						

							TRANSFERRING CALLSTransfer is used to send any call to another extension in one of two ways.
You can perform a screened transfer by informing the other extension who
is calling or you can perform a blind transfer without notification.
While you are speaking on a call, hookflash to receive transfer dial
tone and then dial an extension number. Your call is automatically put
on transfer hold.
Hang up when you hear ringing—OR—wait for the party to answer
and advise the party of the call and then hang up. If the transfer is
refused, you will be reconnected to the outside line when the station
hangs up or you can hookflash to return to the outside party.
NOTE: After the inside party answers, you may alternate back and forth be-
tween the parties by hookflashing.TRANSFER WITH CAMP-ONWhen you are transferring a call to another station and it is busy, you may
camp the call on to this station:
While you are speaking on a call, hookflash to receive transfer dial
tone and then dial an extension number. Your call is automatically put
on transfer hold.
Hang up when you hear a busy signal. The called party will be alert-
ed that a call is waiting.TRANSFER RECALLAll calls that you have transferred (screened, unscreened and camped-on)
will automatically recall to your station if they are not answered in a pre-pro-
grammed period of time.CALL WAITINGIf an outside call has been camped-on to your phone or another station is
camped-on to you:
You will receive camp-on tone indicating another call is waiting. 
Hookflash and then dial 11to put the first call on hold.
Hang up and the waiting call will ring.
Lift the handset to answer.
Complete this call by transferring it or hanging up.
Lift the handset and then dial 11 to return to your first call.
9 8
CALL PROCESSING
HOLDING CALLS
When you are connected to any call, hookflash, receive transfer tone
and dial 11. The call will now be on hold. You may now make or re-
ceive a second call.
To take the caller off hold, lift the handset and dial 11. You are now
connected to the call. You may resume your conversation.
NOTE: A standard telephone can put only one call on hold at a time.
HOLD RECALLIf you leave a call on hold longer than the hold timer, the call will recall your
station.
When your phone rings, lift the handset to answer the recall.
If you do not answer this recall within a pre-programmed period of
time, it will go to the operator group.RETRIEVING CALLS ON HOLD AT
ANOTHER STATIONWhen a line is on hold at any other station:
Lift the handset and dial 12plus the extension number of the station
that placed the call on hold—OR—dial 12plus the line number if you
know what it is.CONSULTATION HOLDWhen you are speaking on an outside line and it is necessary to consult with
another extension:
Hookflash and receive transfer tone. Your call is placed on transfer
hold.
Dial an extension number.
Consult with the internal party.
Hookflash to return to the outside party or hang up to transfer the call.
NOTE: Repeatedly pressing the hookflash will flip-flop between the outside
and inside parties (except if the destination station is set for Auto Answer or
Voice Announce). 
						

							FORWARD BUSYTo forward calls to another station when you are on the phone:
Lift the handset and dial 602plus the extension or group number.
Receive confirmation tone and hang up. 
To cancel Forward Busy, lift the handset and dial 600— —O
OR
R—
—
dial another for-
ward code, e.g.,604.FORWARD NO ANSWERTo forward calls to another station when you do not answer:
Lift the handset and dial603plus the extension or group number.
Receive confirmation tone and hang up.
To cancel Forward No Answer, lift the handset and dial 600— —O
OR
R—
—
dial an-
other forward code, e.g.,604.FORWARD NO ANSWER/BUSYTo forward calls to another station when you do not answer or when you are
on the phone:
Lift the handset and dial604plus the extension or group number.
Receive confirmation tone and hang up.
To cancel Forward No Answer/Busy, lift the handset and dial 600— —O
OR
R—
—
dial
another forward code, e.g., 601.FORWARD FOLLOW MEWhen you want all calls to your extension forwarded to the extension where
you are now:
Dial 605plus your extension number.
Receive confirmation tone and hang up.
If you want a specific extension’s calls forwarded to your phone (Remote Call
Forward):
Dial 605plus the desired extension number.
Receive confirmation tone and hang up.
To cancel Forward Follow Me, lift the handset and dial 600— —O
OR
R—
—
dial anoth-
er forward code, e.g., 601.
11
SETTING UP A CONFERENCEYou may conference five parties (you and four other parties) in any combi-
nation of outside lines and internal stations in any order.
While you are engaged in a conversation, hookflash, receive transfer
tone and dial 46. You will receive conference tone.
Make another call, either intercom or outside.
After the called party answers, hookflash and receive conference tone.
Make another call—OR—hookflash to join all parties.
Repeat as necessary.
To drop a party from your conference call:
Hookflash, receive confirmation tone and dial the extension or line
number that is to be dropped.
Receive conference tone and dial 46to rejoin the other parties.
NOTES: To leave the conference, hang up. Control will be passed to the first
internal station that was added. If there are no internal stations and you wish
to leave outside lines connected together in a trunk to trunk conference, fol-
low the instructions to drop a party and use your extension number. When
the parties on the outside lines hang up, the lines will release automatically,
proceding disconnect supervision is supplied by the telephone company.FORWARDING YOUR CALLS You may forward your calls to other stations or groups of stations. When they
are programmed, Forward All Calls will have priority over Forward Busy and
Forward No Answer conditions.
To clear all call forward conditions set at your station, lift the handset and dial
600.
NOTE: It is not necessary to clear call forwarding to change your selection;
simply enter a new forward command.FORWARD ALL CALLSTo forward all of your calls to another station:
Lift the handset and dial 601plus the extension or group number.
Receive confirmation tone and hang up.
To cancel Forward All Calls, lift the handset and dial 600— —O
OR
R—
—
dial another
forward code, e.g.,604.
10 
						

							13
DIALING FEATURES
SPEED DIALING You can dial a preprogrammed telephone number stored in the system-wide
speed dial list of numbers 500–799or from your personal list of numbers
00–49.
Lift the handset and dial 16.
Dial the desired speed dial number.
The telephone number is automatically dialed for you.PROGRAMMING PERSONAL 
SPEED DIAL NUMBERSYou can program frequently dialed telephone numbers in a personal speed
dial list. A station may be assigned up to fifty numbers, 00–49. See your sys-
tem administrator to determine the amount assigned to your station.
Go offhook, dial 15and then dial 105.
Dial a speed dial number (00–49).
Dial a line or line group access code.
Dial the telephone number to be stored (18 digits maximum). It can
include #, ✱.
Simply go on-hook to store your dialed digits.
NOTES: 
1. If you are presented with an error tone at any time, then go on-hook and
resume from the beginning.
2. Unfortunately, phones are not allowed to put a FLASH or a PAUSE into
your dialed-digit stream.
3. There is no way to erase a previously programmed speed dialing bin,
but overwriting is allowed.LAST NUMBER REDIALTo redial the last telephone number you have dialed:
Lift the handset and dial 19.
NOTE: Redial does not apply to intercom calls.
FORWARD DNDTo forward your phone when you activate DND.
Dial 607plus the extension number or group number.
Receive confirmation tone and hang up.STATION CALL PICKUPTo pick up (answer) a call ringing at another station:
Lift the handset and dial 65plus the extension number of the ringing
phone.GROUP CALL PICKUPTo pick up (answer) a call ringing in any pickup group:
Lift the handset and dial 66plus the desired group number 01–20.
NOTE: Station and group pickup features cannot be used to answer recalls
to a station, only new ringing calls and operator recalls.
12 
						

							15 14
SAVE NUMBER WITH REDIAL To save the number you have just dialed for later use:
Before hanging up, hookflash, receive confirmation tone and dial 17.
To redial this saved number at any time:
Lift the handset and dial 17. This step will select the same line and dial
the number for you.
This telephone number is stored in memory until you save another. When
you do, the new number will be saved and the old number will be erased.
NOTE: Save Number does not apply to intercom calls.PULSE TO TONE CHANGEOVERWhen making an outside call on a dial pulse line, press #. All digits dialed
after the #will be sent as tones.
PAGING AND MESSAGING
MAKING AN INTERNAL PAGETo make an announcement through the keyset speakers:
Lift the handset.
Dial 55plus zone number 1, 2, 3 or4—OR—dial 55plus 0to page all
internal zones. 
After the brief attention tone, make the announcement.MAKING AN EXTERNAL PAGETo make an announcement through the external paging speakers:
Lift the handset. 
Dial 55plus 9to make an external page. 
After the brief attention tone, make the announcement.ALL PAGETo page all keysets and the external speakers at the same time:
Lift the handset and dial 55plus ✱. 
After the brief attention tone, make the announcement.MEET ME PAGE/ANSWER
Make a page by dialing 54plus any zone and instruct the paged per-
son to dial 56.
After completing the page, hookflash and remain off-hook until the
paged person dials 56from any phone. The paged person will be au-
tomatically connected with you.
CALL PARK AND PAGEWhen you have an outside call for someone who is not at his/her desk, you
can park the call and page the requested party:
While in conversation, hookflash and dial 55. The call is automatically
parked at your station.
Dial the desired page zone and make the announcement. Be sure to
include your station number, for example, “Mr. Smith, park 201.” 
						

							CANCELING A MESSAGEYou can cancel a message indication that you have left at another station.
Lift the handset.
Dial 42plus the extension number of that station.
To cancel all message indications left at your phone:
Lift the handset and dial 42 plus your extension number.
Replace the handset.PROGRAMMED MESSAGESWhen you will be away from your phone for any length of time, you may
leave a programmed station message. Display stations calling you will see
this message and be informed of your status or follow your instructions.
Lift the handset and dial 48plus any message code 01–20 listed on
the back of this user guide.
Listen for confirmation tone and hang up.
To cancel this message, lift the handset and dial 48plus 00.
RETRIEVING A PARKED CALLTo retrieve a call that has been parked for you:
Lift the handset.
Dial 10plus the station number that was announced. You will be con-
nected to the parked call.SETTING A MESSAGE INDICATIONWhen you are calling another station and no one answers or you receive a
busy signal, you can set a message indication at that station. The MES-
SAGE key on keysets will flash and standard telephones will receive special
dial tone.
Hookflash and dial 43.
Receive confirmation tone and hang up.
If the keyset you are calling is in the Auto Answer mode, you must use the
following procedure:
Hang up for at least two seconds.
Lift the handset.
Dial 41plus the extension number.
Receive confirmation tone and then hang up.
NOTE: A station can have up to and including five message indications. If
you receive dial tone instead of confirmation tone, there are already five mes-
sages at this station. Try again later.RETURNING MESSAGESWhen you lift the handset and receive special dial tone, another station has
left a message for you. To return messages:
Lift the handset.
Dial 43. The first station that left you a message will be called automat-
ically. If it is not answered, your message indication will remain.
Repeat the prior step until all messages have been returned in the or-
der received.
Dial tone will return to normal when all messages have been returned.
17 16