Samsung Galaxy Note 2 Owners Manual

							Call Functions       54
Section 3: Call Functions
This section describes how to make or answer a call. It also 
includes the features and functionality associated with 
making or answering a call. 
For more information, refer to “Sound Settings”  on page 
136.
Displaying Your Phone Number
  Ta p    ➔ Settings ➔ About device ➔ Status. Your 
phone number is displayed in the 
My phone number 
field.
Making a Call
1. From the Home screen, tap  and use the on-screen 
keypad to enter the number you wish to dial.
2. Ta p  
 to make the call.
Note: When you activate the Auto redial option in the Voice Call 
menu, the phone will automatically redial up to 10 times 
when the person does not an swer the call or is already 
on the phone. For more information, refer to  “Call 
Settings”  on page 65.
Making an International Call
1.From the Home screen, tap  , then touch and hold 
. The + character appears.
2. Use the on-screen keypad to enter the country code, 
area code, and phone number. 
If you make a mistake, tap  until the desired numbers have 
been deleted.
3. Ta p   to make the call.
Manual Pause Dialing
To manually call a number with  pause(s) without storing it in 
your Contacts list:
1. From the Home screen, tap 
 and use the on-screen 
keypad to enter the phone number.
2. Press 
 to display the dialer sub-menu.
3. Ta p  
Add 3 sec pause to add a three second pause, and 
use the keypad to enter the additional numbers.
Tip: You can create pauses longer than three seconds by 
entering multiple three second pauses. 
						

							554.
Select 
Add wait to add a wait. A wait will pause the 
calling sequence until you enter a number or press a 
key.
5. Ta p  
 to make the call.
For more information, refer to  “Adding Pauses to Contact 
Numbers”   on page 80.
Correcting an Entered Number
Use the following steps to correct a mis-typed entry when 
dialing. 
  After entering a number using the keypad:
If you make a mistake, tap  to erase a single character.
Press and hold  to erase the entire string of numbers.
Ending a Call
  Tap the   key.
Dialing a Recent Number
All incoming, outgoing and missed calls are recorded in the 
Call log. If the number or caller is listed in your Address 
Book, the associated name also displayed. 
1. From the Home screen, tap  .
2. Ta p  t h e  Logs  tab.  A list of recent calls is displayed.
3. Tap the desired Contact to enter the 
Details page, then 
tap 
 to make a call.
Making Emergency Calls
If you do not have a SIM card installed the first time you turn 
on the phone, the 
Insert SIM card to make calls message 
displays and an animated tutorial shows you how to install 
the SIM card.
Without a SIM card, you can only make an emergency call 
with the phone; normal cell phone service is not available. 
Making an Emergency Call without a SIM card
1. Ta p  Emergency call from the on-screen display to make 
an emergency call.
2. Enter 9-1-1 and tap  . Complete your call. During 
this type of call, you will have access to the Speaker 
mode, Keypad, and End Call features.
3. Tap   to exit this calling mode.
Making an Emergency Call with a SIM card
The Emergency calling mode makes redialing an emergency 
number a 1-tap process. Before you can resume normal 
calling operations, you should first exit this mode. 
						

							Call Functions       56
1.
From the Home screen, tap  .
2. Enter the emergency number (ex: 911) and then tap 
.
3.Complete your call. During this type of call, you will 
have access to the Speaker mode, Keypad, and End 
Call features. 
After completing your emergency call,   appears in the 
Notification area until you exit the Emergency calling mode.
Note: This mode can drain your battery power more rapidly 
than a normal calling mode. 
4. At the Emergency Callback screen:
Tap   to callback 911 with a single tap.
Touch and slide   to the right to exit this mode.
Touch and slide   to the left return to the Home screen. This 
allows you to access other applications while staying in this 
mode.
Making a Call Using Speed Dial
You can assign a short cut number to a phone number in your 
Contacts List for speed dialing.
1. From the Home screen, tap 
Contacts   to display 
your Contacts List.
2. Press   to display the Co ntacts List sub-menu.
3. Ta p  
Speed dial setting.
4. The 
Speed dial setting screen displays showing the 
numbers 1 through 100. The number 1 is reserved for 
Voicemail.
5. Tap an unused number and the 
Select contact screen 
displays.
6. Select a contact to assign to the number. The selected 
contact number will display in  the speed dial number 
box.
7. To remove a speed dial number or change the order, 
press   to display the Speed dial setting sub-menu.
8. Ta p  
Change order or Remove.
9. To make a call using Speed Dial, tap 
 ➔ Keypad 
and from the Dialer, touch  and hold the speed dial 
number. 
						

							57
Making a Call from the Address Book
You can store phone numbers that you use regularly on the 
SIM card or in the phone’s memory. These entries are 
collectively called the  Address Book. 
For further details about the  Address Book feature, see 
“Finding an Address Book Entry” on page 82.
Answering a Call
When a call is received the phone rings and displays the 
caller’s phone number, or name if stored in the Address 
Book.
1. At the incoming call screen:
Touch and drag  in any direction to answer the call.
Touch and drag  in any direction to reject the call and 
send it to your voicemail.
Touch and drag the Reject call with message tab upward and 
tap a predefined text message to send to the caller.
–I’m driving
–I’m at the cinema
–I’m in class
–I’m in a meeting
–Sorry, I’m busy. Call back later.
– or –
–Ta p  Create new message to compose a new message.
2. Ta p   to end the call.
Note: You can answer a call while using the Address Book or 
other menu feature. After  ending the call, the phone 
returns to the previously active function screen. 
						

							Call Functions       58
Dialing Options
From the Home screen and Application menus, you have the 
option to access the Dialer and initiate a call by tapping ➔ 
Keypad. From the Dialer and the Contacts screen, the 
following tabs are located at the top of your screen:
Keypad: dials the current number entered using the on-screen 
keypad.
Logs: displays a list of all dialed, received, and missed calls.
Favorites: displays your contacts that you have marked as 
Favorites.
Contacts: takes you to your Address Book where you can select a 
contact to call.
After you begin to enter numbers, the Add to Contacts option 
appears so you can save the Contact if needed.
Call Log
The phone stores the numbers of the calls you’ve dialed, 
received, or missed in the Call log. The Call log displays the 
details of the call.
1. From the Home screen, tap  .
2. Ta p  t h e   Logs tab.  A list of recent calls is displayed. If the number or caller 
is listed in your Address Book, the associated name is 
displayed.
All calls made, received, and missed are listed. Types of calls 
are identified by the following icons:
Viewing Missed Calls from the Lock Screen
The number of calls you have missed is displayed on the 
Home screen.  1. Touch the missed call icon wi th the number of missed 
calls on it and move it in any direction.
Incoming Calls:  
Outgoing Calls: 
Missed Calls: 
Rejected Calls:
Auto Rejected Calls: 
						

							59
 
Note: If there is a voicemail sent by the same number, 
associated icons are displayed and can then be 
selected. 
2. The Call log is displayed. Missed calls are identified by 
the 
 icon next to the number.
Calling Back a Missed Call 
To call back a missed call number:
1. From the Home screen, tap    ➔ Logs.  A list of recent calls is displayed. If the number or caller 
is listed in your Address Book, the associated name is 
displayed.
2. Swipe the desired missed call to the right to call. 
– or –
Swipe the desired missed call to the left to message.
Saving a Recent Call to your Address Book 
1.From the Home screen, tap    ➔ Logs. 
A list of recent calls is displayed. 
2. Tap the call you want to save to your Address Book. 
3. The call detail page is displayed. Tap 
Create contact to 
add the call to your Address Book.
The Create contact screen is displayed.
– or –
If you want to replace the number for an existing 
contact, tap 
Update existing. 
						

							Call Functions       60
4.
Enter information into the various fields using the 
keypad.
5. Ta p  
Save to save when you are finished.
For further details about the  Address Book feature, see 
“Adding a New Contact”  on page 79.
Sending a Message to a Recent Call
1.From the Home screen, tap    ➔ Logs. 
A list of recent calls is displayed. 
2. Swipe the entry you want to message to the left.  3.
At the Message screen, tap the empty text field and 
use the on-screen keypad to type in a message.
4. When you are done with your message, tap 
 to 
send. 
For more information, refer to “Creating and Sending 
Messages”   on page 111.
Deleting a Call from the Call Log
1.From the Home screen, tap    ➔ Logs . 
A list of recent calls is displayed. 
2. Touch and hold the call you want to delete from the Call 
log.
3. Ta p  Delete .
4. At the 
Delete prompt, tap OK.
The call is deleted from the Call log.
Adding a Call to the Reject List
1. From the Home screen, tap    ➔ Logs . 
A list of recent calls is displayed. 
2. Touch and hold the call you want to add to the Reject 
List. 
3. Ta p  Add to reject list.
Add as new 
Call the number Send a message contact
Update an existing
contact  
						

							614.
At the  Add to reject list  prompt, tap 
OK.
Future calls from this number will be rejected and sent 
to your voicemail.
Call Duration
1. From the Home screen, tap    ➔ Logs. 
2. Press 
 ➔ Call duration.
3. The following times are displayed for Voice and Data: 
: shows the length of time for the last call.
 Dialed calls: shows the total length of time for all calls made.
 Received calls: shows the total length of time for all calls 
received.
 All calls: shows the total length of time for all calls made and 
received.
4. You may reset these times to zero by pressing   
then tapping  
Reset.
Options During a Call
Your phone provides a number of  control functions that you 
can use during a call.
Adjusting the Call Volume
During a call, to adjust the earpiece volume, use the Volume 
keys on the left side of the phone.
  Press the Up volume key to increase the volume level 
and press the 
Down volume key to decrease the 
volume level.
From the Home screen, you can also adjust the ringer volume 
using these same keys.
In-Call Options
During an active call there are several functions available by 
tapping a corresponding on-screen button.
Hold: place the current active call on hold.
Add call: displays the dialer so you can call another person.
Keypad: displays the on-screen keypad, where you can 
enter number using DTMF (Dual Tone Multi-Frequency).
End call: terminates the call.
Speaker: routes the phone’s audio through either the speaker or 
through the earpiece.
–Ta p  Speaker to route the audio through the speaker. (You can 
adjust the speaker volume using the volume keys.) A green line 
will appear under the Speaker button. 
						

							Call Functions       62
–Ta p  Speaker again to use the phone’s earpiece (see “Using 
the Speakerphone During an Active Call”
 on page 64). The 
green line will disappear when Speaker is not activated.
Mute/Unmute turn the onboard microphone either on or off.
–Ta p  Mute during a call to mute the microphone. A green line 
will appear under the Mute button.
–Ta p  Mute again to unmute the microphone. The green line will 
disappear when Mute is not activated.
Headset connects to a Bluetooth headset.
–Ta p  Headset during a call to activate a Bluetooth headset. A 
green line will appear under the Headset button.
–Ta p  Headset again to de-activate the Bluetooth headset. The 
green line will disappear when the Headset is not activated.
Press  for more options:
–Contacts: allows you to go to your Contact list.–Message: allows you to write a message during a call.
–S Note: allows you to write a note using the S Note app.
–Noise reduction on/off: allows you to turn on the Noise 
reduction feature when you are in  a noisy area. Turn it Off when 
not needed to conserve battery power.
–My call sound: assigns a sound equalizer preset for use during 
an active call. Sometimes you might need the sound to be 
softer, clearer, or optimized for one ear or the other.
Placing a Call on Hold
You can place the current call on hold at any point during a 
conversation. You can also make another call while you have 
a call in progress if your network supports this service.
1. While on a call, tap 
Hold  . This action places 
the current caller on hold.
2. You can later reactivate this call by tapping  Unhold 
.
To make a new call while you have a call in progress
1. Ta p  Hold .
2. Ta p  
Add call   to display the dialer.
3. Enter the new number and tap 
.
Once connected, the active call will appear in a large 
box at the top of your screen  and the call on hold will 
appear in a smaller box in the middle of your screen.
Hold
Unhold
Hold 
						

							63
Switching Between Calls
When you have an active call and a call on hold, you may 
switch between the two calls, changing the one on hold to 
active and placing  the other on hold. 
1. Ta p  Swap . 
The current call (caller #2) is placed on hold and the 
previous call on hold (caller #1) is then reactivated so 
that you can continue conver sing with that person. The 
active call will appear in a green box.
2. Tap   to end the currently active call. 
To end a specific call
1.Ta p  Swap until the call you want to end appears in a 
green box.
2. Ta p  
 to end the specific call.
3. Tap   to end the remaining call. 
To answer a call while you have a call in progress
1.Tap   and slide to the right to answer another call.
2. Ta p  
Putting Name/Number on hold to put the first call 
on hold.
– or – Ta p  
Ending call with Name/Number to end the first 
call.
3. To switch between the two calls, tap  Swap.
: Places the current call on hold and then activates the 
previous call. The active call will appear in a green box. Tap 
Swap again to switch back.
To end a call on hold
1. Ta p   to disconnect the active call. 
2. The call on hold will now become the active call. Tap 
 to end the call.
3-Way Calling (Multi-Party Calling)
The 3-Way or Multi-Party feature allows you to answer a 
series of incoming calls and place them on hold. If this 
service is supported by the network, all calls can be joined 
together. You are notified of an incoming call by a call waiting 
tone.
Note: The  Merge  option combines all of the calls you have 
established with your phone (both active and on hold). 
Swap  places the current call on hold and then activates 
the previous call.