Samsung Idcs 500 Standard TelePhone User Guide

							STANDARD TELEPHONEUSER GUIDE
iDCS 500
DIGITAL COMMUNICATIONS SYSTEM
November 2001
Samsung Telecommunications America reserves the right without prior notice to rev\
ise infor-
mation in this guide for any reason. Samsung Telecommunications America also reserves the
right without prior notice to make changes in design or components of eq\
uipment as engi-
neering and manufacturing may warrant. Samsung Telecommunications America disclaims all
liabilities for damages arising from the erroneous interpretation or use\
 of information presented
in this guide. 
						

							TABLE OF CONTENTS
ABOUT THIS BOOK
......................................................1
THINGS YOU SHOULD KNOW
......................2–3 
OUTSIDE CALLS
Making an Outside Call..............................................................4
Answering an Outside Call ........................................................4
Universal Answer  ......................................................................4
Flash/Recall ............................................................................4–5
Busy Line Queuing with Callback  ............................................5
INTERCOM CALLS
Calling Other Stations ................................................................6
Answering Intercom Calls ..........................................................6
Busy Station Callback  ..............................................................6
Busy Station Camp-on ..............................................................6
Calling Your System Operator ..................................................7
CALL PROCESSING
Holding Calls ..............................................................................8
Transferring Calls ......................................................................9
Transfer with Camp-On ..............................................................9
Transfer Cancel ..........................................................................9
Transfer Recall............................................................................9
Call Waiting ..............................................................................10
Setting Up a Conference ........................................................10
Forwarding Your Calls ........................................................10–12
Call Pickup ..............................................................................12 
						

							ABOUT THIS BOOK
This booklet provides instructions for using an industry standard single line
telephone set with the iDCS 500. A variety of single line sets from many dif-
ferent manufacturers are available. Check with your service and installation
company to ensure proper operation with the iDCS 500 system.
Please take the time to study this guide and to become familiar with the op-
eration of your standard telephone. Keep it handy. You may need to look up
instructions for infrequently used features.
Learning to use your telephone correctly will make everyday telephone com-
munications a breeze.
This book is written based on the factory default settings for the feature
access codes. Sometimes, due to programming requirements, these codes
may be changed. If you find that a feature code does not work as described
in this book, please contact your installation and service company to deter-
mine the correct code.
1
NETWORK FORWARDING
Call Forward Unconditional ....................................................13
Call Forward Busy ....................................................................13
Call Forward No Response ......................................................13
DIALING FEATURES
Speed Dialing ..........................................................................14
Programming Personal Speed Dial Numbers ........................14
Last Number Redial ................................................................14
Save Number with Redial ........................................................14
Pulse to Tone Changeover ......................................................15
PAGING AND MESSAGING
Making an Internal Page ..........................................................16
Making an External Page ........................................................16
All Page ....................................................................................16
Meet Me Page/Answer ............................................................16
Call Park and Page ..................................................................16
Retrieving a Parked Call ..........................................................17
Setting a Message Indication ..................................................17
Returning Messages ................................................................17
Canceling a Message ..............................................................18
Programmed Messages ..........................................................18
CONVENIENCE FEATURES
Do Not Disturb ........................................................................19
Door Phone Calls ....................................................................19
Account Codes ..................................................................19–20
In/Out of Group ........................................................................20
Locking your Station ................................................................20
Changing your Station Passcode ............................................21
PERSONAL SPEED DIAL LIST
..................
22–23 
						

							3
SYSTEM TONESThe system provides several tones to assist you. Some of these tones are
already familiar to you.Intercom Dial Tone—A steady tone that indicates you can begin dialing.DIAL TONE
CONTINUOUS
Ringback Tone—Indicates the station you dialed is ringing.RINGBACK TONE—1000 ms ON/3000 ms OFF
CONTINUOUS
Busy Tone—Indicates the station you dialed is busy.BUSY TONE—500 ms ON/500 ms OFF
CONTINUOUS
DND/No More Calls Tone—Fast busy tone indicates the station you
dialed is in the Do Not Disturb mode or cannot receive any moreDND/NO MORE CALLS TONE—250 ms ON/250 ms OFF
FOR TEN SECONDS
Transfer/Conference Tone—Indicates your call is being held and you
can dial another party.TRANSFER/CONF TONE—100 ms ON/100 ms OFF
CONTINUOUS
Confirmation Tone—Very short beeps followed by dial tone indicate
you have correctly set or canceled a system feature.CONFIRMATION TONE—50 ms ON/50 ms OFF
FOR ONE SECOND
(programmable)
2
THINGS YOU SHOULD KNOW
USER ORIENTATIONLifting the handset on your telephone will provide iDCS 500 dial tone. This is
also referred to as internal or intercom dial tone. To get an outside line from
the telephone company, dial an access code, usually the digit “9.” To call an-
other station in your system, simply dial its extension number. See your sys-
tem directory list for other access codes and extension numbers.HOOKFLASHThroughout this guide, you will see references to “hookflash.” A hookflash is
a momentary operation of the hookswitch required for a feature operation.
Some telephones have a FLASHkey. This key may be pressed instead of
the hookswitch.C.O. LINESLines from the telephone company are “C.O. lines.” Calls on these lines are
referred to as “outside calls.” These C.O. lines are accessed by dialing an
access code. For example, dial 9to get a local outside line or dial 80–89for
other line groups. Each line in the system is numbered beginning with 701,
and then 702, 703, etc. To get a specific line, dial its three digit line number.
If Least Cost Routing (LCR) is programmed into the system, you will only be
required to dial 9.DISTINCTIVE RINGINGiDCS 500 provides distinctive ring patterns to your phone:
•Outside calls have a single ring tone repeated.
Intercom calls have a double ring tone repeated.
Door phone calls and alarm/appointment reminders have a triple ring
tone repeated. 
						

							RECALL DIAL TONEHookflash and then dial 18to disconnect your outside call and receive tele-
phone company dial tone for a new call.BUSY LINE QUEUING WITH 
CALLBACKIf you receive a busy signal when you select an outside line:
While on that call, hookflash, receive transfer tone and dial 44.
When the line becomes free, the system will call you back.
Lift the handset, receive dial tone and dial the telephone number or
the speed dial number again.
NOTE: A callback will be canceled if it is not answered within 30 seconds.
5 4
OUTSIDE CALLS
MAKING AN OUTSIDE CALL
Lift the handset and receive internal dial tone.
Dial a C.O. line or line group access code.
Receive outside dial tone and then dial the telephone number.
Finish the call by replacing the handset.
If your system is programmed to require an authorization code before making
a call:
Dial ✱and a valid code. You will hear confirmation tone, followed by
dial tone. 
Select a C.O. line.
If your system is programmed to require an account code before making a
call:
Dial 47and a valid code.
Hookflash and receive transfer tone. Select a C.O. line.
For more information see your system administrator.
ANSWERING AN OUTSIDE CALL
Lift the handset. You are automatically connected to the ringing call.
Finish the call by replacing the handset.
UNIVERSAL ANSWEROutside lines may be programmed to ring a general alerting device. To an-
swer calls ringing this device, dial 67. This device can operate in any system
ring mode.SENDING A FLASHWhile you are on an outside call, hookflash, receive transfer tone and dial 49
to send a flash to the telephone company. This may be required for some
custom calling features or CENTREX lines.
Note: Flash is not available on an ISDN circuit. 
						

							CALLING YOUR SYSTEM OPERATOR
Lift the handset and dial 0to call your system operator or group of op-
erators. 
If you want to call a specific operator, dial that person’s extension
number.
7 6
INTERCOM CALLS
CALLING OTHER STATIONS
Lift the handset.
Dial the extension number or group number.
Wait for the party to answer. 
If you hear several brief tone bursts instead of ringback tone, the
station you called is set for Voice Announce or Auto Answer.
Begin speaking immediately after the tone.
Finish the call by replacing the handset.
ANSWERING INTERCOM CALLS
Lift the handset and you are automatically connected to the ringing
call.
Finish the call by replacing the handset.
BUSY STATION CALLBACKWhen you call another station and you receive a busy signal:
Hookflash, receive transfer tone, dial 44, receive transfer tone and
hang up.
When the busy station becomes free, your telephone will ring. 
Lift the handset to automatically call the now idle station. 
NOTE: You have 30 seconds to answer or the callback will be canceled.BUSY STATION CAMP-ONWhen you call another station and receive a busy signal but you do not want
to wait for a callback:
Hookflash, receive transfer tone and dial 45. 
The called station will receive off-hook ring or camp-on tone.
You will hear ringback tone.
Wait for the called party to answer.
The called station must release its first call or put it on hold before answer-
ing your camp-on. 
						

							TRANSFERRING CALLSTransfer is used to send any call to another extension in one of two ways.
You can perform a screened transfer by informing the other extension who
is calling or you can perform a blind transfer without notification.
While you are speaking on a call, hookflash to receive transfer dial
tone and then dial an extension number. Your call is automatically put
on transfer hold.
Hang up when you hear ringing—OR—wait for the party to answer
and advise the party of the call and then hang up. If the transfer is
refused, you will be reconnected to the outside line when the station
hangs up or you can hookflash to return to the outside party.
NOTE: After the inside party answers, you may alternate back and forth be-
tween the parties by hookflashing.TRANSFER WITH CAMP-ONWhen you are transferring a call to another station and it is busy, you may
camp the call on to this station:
While you are speaking on a call, hookflash to receive transfer dial
tone and then dial an extension number. Your call is automatically put
on transfer hold.
Hang up when you hear a busy signal. The called party will be alert-
ed that a call is waiting.TRANSFER CANCELIf this feature has been activated on your system the Consultation Hold fea-
ture will not work. Instead, when you hookflash to return to the outside party
after initiating a transfer, the internal party will be dropped allowing you to
transfer the call to another destination. This is especially useful if the party
you originally tried to transfer to was busy or did not answer.TRANSFER RECALLAll calls that you have transferred (screened, unscreened and camped-on)
will automatically recall to your station if they are not answered in a pre-pro-
grammed period of time.
9 8
CALL PROCESSING
HOLDING CALLS
When you are connected to any call, hookflash, receive transfer tone
and dial 11. The call will now be on hold. You may now make or re-
ceive a second call.
To take the caller off hold, lift the handset and dial 11. You are now
connected to the call. You may resume your conversation.
NOTE: A standard telephone can put only one call on hold at a time.
HOLD RECALLIf you leave a call on hold longer than the hold timer, the call will recall your
station.
When your phone rings, lift the handset to answer the recall.
If you do not answer this recall within a pre-programmed period of
time, it will go to the operator group.RETRIEVING CALLS ON HOLD AT
ANOTHER STATIONWhen a line is on hold at any other station:
Lift the handset and dial 12plus the extension number of the station
that placed the call on hold—OR—dial 12plus the line number if you
know what it is.CONSULTATION HOLDWhen you are speaking on an outside line and it is necessary to consult with
another extension:
Hookflash and receive transfer tone. Your call is placed on transfer
hold.
Dial an extension number.
Consult with the internal party.
Hookflash to return to the outside party or hang up to transfer the call.
NOTE: Repeatedly pressing the hookflash will flip-flop between the outside
and inside parties (except if the destination station is set for Auto Answer or
Voice Announce, or the system has Transfer Cancel activated). 
						

							FORWARD ALL CALLSTo forward all of your calls to another station:
Lift the handset and dial 601plus the extension or group number.
Receive confirmation tone and hang up.
To cancel Forward All Calls, lift the handset and dial 600— —O
OR
R—
—
dial another
forward code, e.g.,604.FORWARD BUSYTo forward calls to another station when you are on the phone:
Lift the handset and dial 602plus the extension or group number.
Receive confirmation tone and hang up. 
To cancel Forward Busy, lift the handset and dial 600— —O
OR
R—
—
dial another for-
ward code, e.g.,604.FORWARD NO ANSWERTo forward calls to another station when you do not answer:
Lift the handset and dial603plus the extension or group number.
Receive confirmation tone and hang up.
To cancel Forward No Answer, lift the handset and dial 600— —O
OR
R—
—
dial an-
other forward code, e.g.,604.FORWARD NO ANSWER/BUSYTo forward calls to another station when you do not answer or when you are
on the phone:
Lift the handset and dial604plus the extension or group number.
Receive confirmation tone and hang up.
To cancel Forward No Answer/Busy, lift the handset and dial 600— —O
OR
R—
—
dial
another forward code, e.g., 601.FORWARD FOLLOW MEWhen you want all calls to your extension forwarded to the extension where
you are now:
Dial 605plus your extension number.
Receive confirmation tone and hang up.
11
CALL WAITINGIf an outside call has been camped-on to your phone or another station is
camped-on to you:
You will receive camp-on tone indicating another call is waiting. 
Hookflash and then dial 11to put the first call on hold.
Hang up and the waiting call will ring.
Lift the handset to answer.
Complete this call by transferring it or hanging up.
Lift the handset and then dial 11 to return to your first call.SETTING UP A CONFERENCEYou may conference five parties (you and four other parties) in any combi-
nation of outside lines and internal stations in any order.
While you are engaged in a conversation, hookflash, receive transfer
tone and dial 46. You will receive conference tone.
Make another call, either intercom or outside.
After the called party answers, hookflash and receive conference tone.
Make another call—OR—hookflash to join all parties.
Repeat as necessary.
To drop a party from your conference call:
Hookflash, receive confirmation tone and dial the extension or line
number that is to be dropped.
Receive conference tone and dial 46to rejoin the other parties.
NOTES: To leave the conference, hang up. Control will be passed to the first
internal station that was added. If there are no internal stations and you wish
to leave outside lines connected together in a trunk to trunk conference, fol-
low the instructions to drop a party and use your extension number. When
the parties on the outside lines hang up, the lines will release automatically,
proceding disconnect supervision is supplied by the telephone company.FORWARDING YOUR CALLS You may forward your calls to other stations or groups of stations. When they
are programmed, Forward All Calls will have priority over Forward Busy and
Forward No Answer conditions.
To clear all call forward conditions set at your station, lift the handset and dial
600.
NOTE: It is not necessary to clear call forwarding to change your selection;
simply enter a new forward command.
10 
						

							13
NETWORK FORWARDING
If you system is equipped with the LE version of software, and your system
is networked with another system, there are 3 types of forwarding that must
be used when you want to forward calls to a station that is located in anoth-
er system on your network. These forwarding types are described below.CALL FORWARD UNCONDITIONALTo forward all your calls to a station in another system on your network:
Lift the handset and dial608plus the extension or group number.
Receive confirmation tone and hang up.
To cancel Call Forward Unconditional, lift the handset and dial 600— —O
OR
R—
—
dial another forward code, e.g.,604.CALL FORWARD BUSYTo forward calls to a station in another system on your network when you are
on the phone:
Lift the handset and dial609plus the extension or group number.
Receive confirmation tone and hang up.
To cancel Call Forward Busy, lift the handset and dial 600— —O
OR
R—
—
dial anoth-
er forward code, e.g.,604.CALL FORWARD NO RESPONSETo forward calls to a station in another system on your network when you do
not answer:
Lift the handset and dial60✱plus the extension or group number.
Receive confirmation tone and hang up.
To cancel Call Forward No Response, lift the handset and dial 600— —O
OR
R—
—
dial another forward code, e.g.,604. If you want a specific extension’s calls forwarded to your phone (Remote Call
Forward):
Dial 605plus the desired extension number.
Receive confirmation tone and hang up.
To cancel Forward Follow Me, lift the handset and dial 600— —O
OR
R—
—
dial anoth-
er forward code, e.g., 601.
FORWARD TO AN EXTERNAL NUMBERTo forward calls to a number outside of your business:
Lift the handset to go off-hook then dial 15102.
Dial the outside line access code followed by the telephone number.
Wait and listen for confirmation tone and hang-up.
NOTE: External Call Forward will cancel all other call forwarding instructions.FORWARD DNDTo forward your phone when you activate DND.
Dial 607plus the extension number or group number.
Receive confirmation tone and hang up.STATION CALL PICKUPTo pick up (answer) a call ringing at another station:
Lift the handset and dial 65plus the extension number of the ringing
phone.GROUP CALL PICKUPTo pick up (answer) a call ringing in any pickup group:
Lift the handset and dial 66plus the desired group number 01–20.
NOTE: Station and group pickup features cannot be used to answer recalls
to a station, only new ringing calls and operator recalls.
12 
						

							PULSE TO TONE CHANGEOVERWhen making an outside call on a dial pulse line, press #. All digits dialed
after the #will be sent as tones.
15 14
DIALING FEATURES
SPEED DIALING You can dial a preprogrammed telephone number stored in the system-wide
speed dial list of numbers 500–999 or from your personal list of numbers
00–49.
Lift the handset and dial 16.
Dial the desired speed dial number.
The telephone number is automatically dialed for you.PROGRAMMING PERSONAL 
SPEED DIAL NUMBERSTo program personal speed dial numbers:
Lift handset to go offhook.
Dial 15105the next available speed dial bin number (e.g. 01), a trunk
or trunk group number and your speed dial digits.
Listen for system dial tone and replace handset.LAST NUMBER REDIALTo redial the last telephone number you have dialed:
Lift the handset and dial 19.
NOTE: Redial does not apply to intercom calls.SAVE NUMBER WITH REDIAL To save the number you have just dialed for later use:
Before hanging up, hookflash, receive confirmation tone and dial 17.
To redial this saved number at any time:
Lift the handset and dial 17. This step will select the same line and dial
the number for you.
This telephone number is stored in memory until you save another. When
you do, the new number will be saved and the old number will be erased.
NOTE: Save Number does not apply to intercom calls.