Samsung ML 2245 User Manual

31_Maintenance
4. Remove the toner cartridge by releasing the locking lever and pull the 
toner cartridge out. 
5. Remove the new imaging unit from its bag.
6. Remove the cap protecting the imaging unit by pulling the packing tape. 
Remove the sealing tape as well. 
7. Hold the toner cartridge and slowly insert the toner cartridge back into 
the new imaging unit until you hear a ‘click’.  8.
Locate the printing cartridge slots inside the machine, one on each side. 
9. Insert the printing cartridge in...

32 _Maintenance
10.Close the front cover. Make  sure that the cover is securely closed. If the 
cover is not firmly closed, printing  errors may occur when you print.
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33 _Troubleshooting
troubleshooting
This chapter gives helpful information fo r what to do if you encounter an error.
This chapter includes:
• Tips for avoiding paper jams
• Clearing paper jams • Solving other problems
TIPS FOR AVOIDING PAPER JAMS
By selecting the correct media type
s, most paper jams can be avoided. 
When a paper jam occurs, follow the steps outlined on page 33. 
• Follow the procedures on page 21. En sure that the adjustable guides 
are positioned correctly.
• Do not overload the...

Troubleshooting_34
2.Open the top cover and the inner cover.
3. Loosen the paper if it is caught in the heat rollers. Then pull  the paper 
gently out.  
 
4.Close the inner cover and the top cover. Printing resumes automatically. 
In the paper feed area
1.Remove any misfeed paper by pulling it  out by the visible edge from the 
tray. Make sure that all of the paper is properly aligned in the tray.
2. Open 
and close the front or top cover to resume printing the 
document from failed pages.
• When...

35 _Troubleshooting
Around the printing cartridge
1.Open the front cover.
2. Pull the printing cartridge out and remove it from the machine .3.
Gently pull the paper toward you.
4. Check that there is no other paper in the  machine.
5. Reinstall the toner cartridge and close the front cover. Your machine 
resumes printing the document from failed pages.
SOLVING OTHER PROBLEMS
The following chart lists some conditions that may occur and the 
recommended solution s. Follow the suggested solu tions until...

Troubleshooting_36
Printing problems
The paper keeps 
jamming. • There is too much paper in the tray. Remove 
excess paper from the tray. If you are printing 
on special materials, load only one size of print 
media at a time in the tray.
• An incorrect type of paper is being used. Use 
only paper that meets  the specifications 
required by the machine. See page 19.
• There may be debris inside the machine. Open 
the front cover and remove the debris.
Envelopes skew or 
fail to feed correctly. Ensure...

37 _Troubleshooting
The machine 
selects print 
materials from 
the wrong paper 
source. The paper source 
selection in the 
printer properties 
may be incorrect.
For many software 
applications, the paper 
source selection is found 
under the 
Paper tab within 
the printer properties. Select 
the correct paper source. 
See the printer driver help 
screen.
A print job is 
extremely slow. The job may be very 
complex.
Reduce the complexity of the 
page or try adjusting the print 
quality settings.
Half...

Troubleshooting_38
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, 
you may notice a reduction in print quality. See the table below to clear the 
problem.
CONDITIONSUGGESTED SOLUTIONS
Light or faded printIf a vertical white streak or faded area appears on 
the page:
• The toner is not well  distributed, you can 
improve print quality by redistributing the toner. 
See page 27. If this does not improve the print 
quality, install a new toner cartridge...

39 _Troubleshooting
Background scatterBackground scatter result s from bits of toner 
randomly distributed on the printed page. 
• The paper may be too damp. Try printing with a 
different batch of paper. Do not open packages 
of paper until necessary so  that the paper does 
not absorb too much moisture.
• If background scatter occurs on an envelope,  change the printing layout to avoid printing over 
areas that have overlapping seams on the 
reverse side. Printing on seams can cause 
problems.
• If...

Troubleshooting_40
Common Windows problems Common Macintosh problems
CurlIf the printed paper is curled or paper does not feed 
into the machine:
• Turn over the stack of paper in the tray. Also try 
rotating the paper 180° in the tray. 
• Change the printer option and try again. Go to  printer properties, click  Paper tab, and set type 
to  Thin Paper . Refer to the  Software section  
for details.
An unknown image 
repetitively appears 
on a next few 
sheets or loose 
toner, light print, or...