Samsung Series 9 User Manual

100Chapter 5.   
Troubleshooting
To copy the external storage disk
When you replace a storage device such as the HDD, SSD, etc. 
(hereafter referred to as a hard disk) built into your computer, you 
can move your existing data to the new storage device easily and 
s afely.
The new storage device must have sufficient capacity to save 
your existing data.
You need to purchase an external hard USB connector 
separately to connect the hard disk and your computer.
1
 You need to purchase an external hard USB...

100101Chapter 5.   
Troubleshooting
Export Disk Image Function
If you frequently recover your computer to the default (factory) 
settings, you can conveniently recover your computer after 
exporting the default (factory) status disk image to an external 
storage device.
1
 Connect the external storage device, and then select a drive 
to save to.
2
 Click Run. 
3
 Perform the process by following the instructions to 
completely save the default (factory) status disk image to the 
external storage device....

102Chapter 5.   
TroubleshootingRecovering/Backing up the Computer (Optional)
Computer Recovery Function in Windows 8
If a problem occurs with your computer, the recovery program 
allows you to restore your computer to the default settings.
For models where the SSD is less than 64GB, use the Windows 
System Restore function instead of the Recovery program. 
1
 Click the Charms menu > Settings > Change PC Settings > 
General.
2
 Click the Start button for Refresh.... or Remove.....
Refresh....
If your PC...

102103Chapter 5.   
TroubleshootingReinstalling Windows (Optional)
You can reinstall Windows using the SYSTEM RECOVERY MEDIA 
for Windows when Windows is no longer working properly.  
(For models supplied with a SYSTEM RECOVERY MEDIA.)
For models supplied with the Recovery, you can reinstall Windows 
using the Recovery.
These descriptions are for Windows 7/8 and Windows Vista and for 
supported models only.
A • SYSTEM RECOVERY MEDIA may not be supplied 
depending on your computer model.
If you cannot...

104Chapter 5.   
TroubleshootingReinstalling Windows (Optional)
4
 The following window appears, select an installation option.
If you click Custom, the procedures from Step 5 continue 
sequentially. 
If you click Upgrade, the procedures from Step 6 continue 
sequentially.
For Windows 7/8, this screen may not appear depending • 
on the version.
Custom•  
Select this option to Reinstall Windows. You have to 
reinstall all necessary device drivers and programs after 
the Custom installation. In addition,...

104105Chapter 5.   
TroubleshootingReinstalling Windows (Optional)
Reinstalling when Windows does not start
When Windows does not start, boot up with the SYSTEM 
RECOVERY MEDIA and from there you can reinstall Windows.
1
 Insert the SYSTEM RECOVERY MEDIA into the DVD drive 
and restart the computer.
2
 If the Press any key to boot from CD or DVD... message 
appears while booting, press any key on the keyboard.
3
 After a while, the Options windows such as Language, Time, 
Keyboard, etc. appear. Confirm...

106Chapter 5.   
Troubleshooting
You can look for potential problems that may occur with the 
system and view the relevant solutions. Also, you may look up any 
reference(s) required while operating the computer.
Recovery Related
Q1
What is a Recovery Area?
A Samsung computers have an additional partition to recover 
computers or save backup files. (Only for models with the 
Recovery.)
  This partition is called a Recovery Area and it includes a 
recovery image that comprises of the OS and application...

106107Chapter 5.   
Troubleshooting
Windows 8 Related
Q1
I cannot find the Start button on the Desktop.
A There's no Start button in Windows 8.  
  You can use the Control Panel, PC-running menu(s), etc. by 
activating the Charms menu.
Q2
I cannot find the computer's Shutdown button.
A Click the Charms menu > Settings > Power to display the 
Power Options menu.  
 Click Shutdown.
Q3
The App disappeared in the Start screen.
A Click the Charms menu > Search to display all installed 
Apps....

108Chapter 5.   
TroubleshootingQ&A
Q7
How can I change the screen settings, environment 
settings, type size, color, and so on?
A Click Charms menu > Settings > Change PC Settings > 
Personalization. You can set the OS settings such as the 
screen design, etc.
  To configure your computer in detail, click the Charms 
menu in Desktop > Settings > Control Panel.
 You can configure your computer in the same way as 
existing Windows systems.
Q8
Active X does not run in Internet Explorer on the Start...

108109Chapter 5.   
TroubleshootingQ&A
Display Related
Q1
The Desktop displayed on the TV after connecting via 
the HDMI port does not fit the screen.
A Go to the Graphics Control Panel to adjust the screen 
settings.
	► For Intel graphics cards
  Right-click over the Desktop and go to Graphics Properties 
> Display > General. Adjust the Horizontal Ratio and 
Vertical Ratio settings to fit your screen and click OK.
	► For AMD graphics cards
 1.  Right-click over the Desktop and select Graphics...