Samsung UN55MU6300 User Manual

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Protecting the TV from Hacking and Malicious Code
Protect your TV from hacking attempts and malicious code.
   Settings  General  System Manager  Smart Security
You can use Smart Security to protect the TV from hacking and malicious code when it is connected to the Internet.
Scanning the TV and connected storage for malicious code
   Settings  General  System Manager  Smart Security  Scan
If malicious code is found, the results of the scan will appear on the screen. This result window displays all malicious 
code found. You can quarantine (isolate) the code. Quarantining prevents it from executing.
1. Select all the malicious code to quarantine.
2. Select Isolate. The selected malicious code is relocated to the Isolated List.
 "The Isolated List displays all quarantined malicious codes.
Using Other Functions
View other functions.
Running the accessibility functions
   Settings  General  Accessibility Try Now
The Accessibility Shortcuts provide easy access to the accessibility functions. To display the Accessibility Shortcuts, 
press and hold the Volume button for 1 second or more. You can easily turn on or turn off the functions such as Voice 
Guide, Video Description, High Contrast, Enlarge, Learn TV Remote, Learn Menu Screen, Caption, Multi-output 
Audio, etc.
 "Even if the Voice Guide is set to Off or muted, the voice guide for Accessibility Shortcuts is enabled. 
						

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Enabling voice guides for the visually impaired
   Settings  General  Accessibility  Voice Guide Settings
You can activate voice guides that describe the menu options aloud to aid the visually impaired. To activate this 
function, set Voice Guide to On. With Voice Guide on, the TV provides voice guides for channel change, volume adjust, 
information on current and upcoming programs, schedule viewing, other TV functions, various content in the Web 
Browser, and in Search.
 "The Voice Guide is provided in the language that is specified on the Language screen. However, some languages are not 
supported by Voice Guide even though they are listed in the Language screen. English is always supported.
Changing the volume, speed, and pitch of the Voice Guide
You can configure the volume, speed, pitch, and level of the Voice Guide.
Enabling audio for the video description function
   Settings  General  Accessibility  Video Description
You can activate an audio guide that provides an audio description of video scenes for the visually impaired. This 
function is only available with broadcasts that provide this service.
White text on black background (high contrast)
   Settings  General  Accessibility  High Contrast
You can change major service screens to white text on a black background or change the transparent TV menus to 
opaque so that text can be more easily read. To activate this function, set High Contrast to On.
Enlarging the font (for the visually impaired)
   Settings  General  Accessibility  Enlarge
You can enlarge the size of the font on the screen. To activate, set Enlarge to On. 
						

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Learning about the remote control (for the visually impaired)
   Settings  General  Accessibility  Learn TV Remote
This function helps individuals with a visual impairment to learn the positions of the buttons on the remote control. 
When this function is activated, you can press a button on the remote control and the TV will tell you its name. To 
return to the previous screen, press the  button twice. To exit, press and hold the  button.
 "This function is only available in the U.S.A. and Canada.
 "This function is only available when Voice Guide is enabled.
Learning about the TV menu
   Settings  General  Accessibility  Learn Menu Screen
Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you 
select.
Showing captions
   Settings  General  Accessibility  Caption Settings  Caption
Set Caption to On to watch programs with the captions displayed.
 "Captions are not displayed by programs that do not support captions.
 "The TV cannot control or modify DVD or Blu-ray subtitles. To control DVD or Blu-ray subtitles, use the sub-title feature of 
the DVD or Blu-ray player and the player's remote control.
Selecting the caption language
   Settings  General  Accessibility  Caption Settings  Caption Mode
 ●Default / CC1 ~ CC4 / Text1 ~ Text4
(Analog channels only) Operates in either analog TV channel mode or when a signal is supplied from an 
external device to the TV. (Depending on the broadcast signal, the analog caption function may or may not 
work with digital channels.)
 ●Default / Service1 ~ Service6 / CC1 ~ CC4 / Text1 ~ Text4
(Digital channels only) Works with digital channels. Service1 – Service6 may not be available in digital caption 
mode depending on the broadcast. 
						

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Setting the digital caption related options
   Settings  General  Accessibility  Caption Settings  Digital Caption Options
You can change the font color, background color, and size settings.
 "The foreground and background colors and opacity settings cannot be the same.
Listening to the TV through Bluetooth devices (for the hearing impaired)
   Settings  General  Accessibility  Multi-output Audio
You can turn on both the TV speaker and Bluetooth devices at the same time. When this function is active, you can 
set the volume of the Bluetooth devices higher than the volume of the TV speaker.
 "This function is not available on certain models in specific geographical areas.
 "When you connect Bluetooth devices to the TV, Multi-output Audio is activated. For more information about connecting 
Bluetooth devices to the TV, refer to "Listening to the TV through Bluetooth devices."
Configuring advanced system settings
   Settings  General  System Manager Try Now
Changing the menu language
   Settings  General  System Manager  Language
Setting up a password
   Settings  General  System Manager  Change PIN
The PIN input window appears. Enter a PIN. Enter it again to confirm it. The default PIN is 0000.
 "If you forget your PIN, you can reset it with your remote control. With the TV turned on, press the following buttons on the 
remote control in the order shown to reset the PIN to 0000.
On the Samsung Smart Remote: VOL → Volume Up →  → Volume Down →  → Volume Up → .
On the standard remote control:  → () (Volume Up) → RETURN → () (Volume Down) → RETURN → () (Volume Up) 
→ RETURN. 
						

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Enabling/Disabling the front indicators
   Settings  General  System Manager  Light Effect
 "The color of the TV's indicator lights may differ by the model.
 "This function is not available on certain models in specific geographical areas.
Checking Notifications
   Settings  General  System Manager  View Notifications
You can view the list of event messages generated by the TV. View Notifications appears on the screen when events 
such as an update release for an app or a Samsung account login/logout occurs.
 "To delete all notifications, select Delete All.
 "To check the SMART TV's service notifications on the Internet, select Service Notice.
Using the TV as a display model (for retail stores)
   Settings  General  System Manager  Usage Mode
You can turn the TV into a display model for retail environments by setting Usage Mode to Retail Mode.
 "For all other uses, select Home Mode.
 "With Retail Mode, some functions are disabled, and the TV automatically resets itself after a preset amount of time. 
						

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Checking digital channel signal info and strength
   Settings  Support  Self Diagnosis  Signal Information
 "If your TV is attached to a separate, over-the-air antenna, you can use the signal strength information to adjust the antenna 
for increased signal strength and improved HD channel reception.
Restoring the TV to the factory settings
   Settings  Support  Self Diagnosis  Reset
You can restore all TV settings (excluding the Internet and network settings) to the factory defaults.
1. Select Reset. The security PIN entry window appears.
2. Enter the security PIN, and then select Yes. All settings are then reset. The TV turns off and on again 
automatically and displays the Setup screen.
 "For more information on Setup, refer to the user manual that came with the TV. 
						

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Troubleshooting
If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not 
addressed in the Troubleshooting section, contact the Samsung Call Center.
Getting Support
Get help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
   Settings  Support  Remote Management Try Now
After consenting to our service agreement, you can use Remote Management to access Remote Support and have 
a Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely, via the 
web. You can also turn Remote Management on and off.
 "This function requires an Internet connection.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
 ●Diagnose your TV
 ●Adjust the TV settings for you
 ●Perform a factory reset on your TV
 ●Install recommended firmware updates
How does Remote Support Work?
You can easily have a Samsung Tech service your TV remotely:
1. Call the Samsung Contact Center and ask for remote support.
2. Open the menu on your TV and go to the Support section.
3. Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, 
provide the PIN number to the agent.
4. The agent will then access your TV. 
						

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Finding the contact information for service
   Settings  Support  About This TV Try Now
You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's 
software version, information about Smart Hub, and other information you may need to get service support from a 
Samsung call agent or the Samsung website.
 "You can also view information by scanning the QR code of your TV.
 "You can also start this function by pressing and holding the  button for 5 or more seconds.
Requesting service
   Settings  Support  Request Support Try Now
You can request service when you encounter a problem with the TV. Select the item matching the problem that 
you encountered, and then select Request Now o r Schedule Appointment  Send. Your service request will be 
registered. The Samsung Contact Center will contact you to set up or confirm your service appointment.
 "You must agree to the terms and conditions for the service request.
 "This function is not available in specific geographical areas.
 "This function requires an Internet connection.
Diagnosing TV operational issues
You can diagnose issues with your TV and Smart Hub and run reset functions.
   Settings  Support  Self Diagnosis Try Now
You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also 
view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the 
Smart Hub and TV factory reset functions. 
						

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There Is a Problem with the Picture
When the TV has trouble with the picture, these steps may help resolve the problem.
Testing the picture
   Settings  Support  Self Diagnosis  Start Picture Test
Before you review the list of problems and solutions below, use Start Picture Test to determine if the problem is 
caused by the TV. Start Picture Test displays a high definition picture you can examine for flaws or faults.
The problemTry this!
Flickering and Dimming
If your Samsung Television is flickering or dimming sporadically, you may need to disable some 
of the energy efficiency features. Disable Power Saving Mode (   Settings  General 
 Eco Solution  Power Saving Mode), Ambient Light Detection (   Settings  
General  Eco Solution  Ambient Light Detection), or Motion Lighting (   Settings 
 General  Eco Solution  Motion Lighting).
Component Connections/
Screen Color
If the color on your Samsung television screen is not correct or the black and white colors are 
off, run Start Picture Test (   Settings  Support  Self Diagnosis  Start Picture 
Test).
If the test results indicate that the problem is not caused by the TV, do the following:
 ●Confirm that the video input connectors are connected to the correct external device video 
output connectors.
 ●Check the other connections as well. If the TV is connected to an external device via 
a component cable, confirm that the Pb, Pr, and Y jacks are plugged into their proper 
connectors.
Screen Brightness
If the colors on your Samsung TV are correct but just a little too dark or bright, try adjusting 
the following settings first.
 ●Select    Settings  Picture  Expert Settings and adjust the Backlight, Contrast, 
Brightness, Sharpness, Color, or Tint (G/R) settings.
Ghosting, Blurring, or 
Juddering
If you notice ghosting or blurring on the screen, use the Auto Motion Plus Settings function 
(   Settings  Picture  Expert Settings  Auto Motion Plus Settings) to resolve 
the issue.
Unwanted Powering Off
If your Samsung TV appears to turn off by itself, try disabling some of the TV's energy efficiency 
functions. See if Sleep Timer (   Settings  General  System Manager  Time 
 Sleep Timer) has been enabled. The Sleep Timer automatically turns the TV off after a 
specified period of time. If the Sleep Timer has not been enabled, see if Auto Power Off (  
 Settings  General  Eco Solution  Auto Power Off) has been enabled and disable it.
Problems Powering On
If you are having problems powering on your Samsung television, there are a number of things 
to check before calling the service department. Confirm that the TV's power cord is connected 
correctly at both ends and that the remote control is operating normally. Make sure that the 
antenna cable or cable TV cable is firmly connected. If you have a cable or satellite box, confirm 
that it is plugged in and turned on. 
						

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The problemTry this!
Unable to find a ChannelIf your TV is not connected to a cable or satellite box, run Auto Program (   Settings  
Broadcasting  Auto Program).
The TV image does not 
look as good as it did in 
the store.
Store displays are all tuned to digital, HD (high definition) channels.
If you have an analog cable or satellite box, upgrade to a digital cable or satellite box. Use 
HDMI or Component cables to deliver HD (high definition) picture quality.
Many HD channels are upscaled from SD (Standard Definition) content. Look for a channel that 
is broadcasting HD content.
 ●Cable/Satellite Subscribers: Try HD channels from the channel lineup.
 ●Air/Cable Antenna Connection: Try HD channels after running the Auto Program function.
Adjust the cable or satellite box's video output resolution to 1080i or 720p.
The picture is distorted.
The compression of video content may cause picture distortions, especially in fast moving 
pictures from sports programs and action movies.
If the signal reception is weak or poor, screen distortion may be visible but it is not a 
malfunction.
Mobile phones used close to the TV (within 3.2 ft) may cause noise on analog and digital 
channels.
The color is wrong or 
missing.
If you’re using a Component connection, make sure that the Component cables are connected 
to the correct jacks. Incorrect or loose connections may cause color problems or a blank screen.
The color is poor or the 
picture is not bright 
enough.
Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Color settings.
See if Power Saving Mode (   Settings  General  Eco Solution  Power Saving 
Mode) has been enabled.
Try resetting the picture. (   Settings  Picture  Expert Settings  Reset Picture)
There is a dotted line on 
the edge of the screen.Change Picture Size Settings to 16:9 Standard.
The picture is black and 
white.
If you are using AV, analog equipment, disconnect the adapter from the Component (Blue) 
input jack on the TV and connect it to the AV In (Yellow) input jack.
 "If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Center 
for assistance.
 "If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
 "If the problem persists, check the signal strength or refer to the external device’s user manual.