Siemens Hicom 118 Analogue Telephone User Guide

Hicom 118
Analogue Telephone
s 

2 

3 Introduction............................................................................................... 4
Standard Features ................................................................................... 5
Internal and External Dialling ..................................................................... 5
Dialling the Switchboard ............................................................................ 5
Call...

4
Introduction
This guide is designed to assist extension users on a Siemens Hicom 118
Communications System to use all authorised features.
Your extension may not be authorised 
* ** *
* to use all features. The Siemens
representative can confirm features that are available to you.
Your extension may also be subject to trunk barring thus restricting where you
may dial.
A variety of analogue instruments are available for use on the Hicom 118 e.g.-
Venus - Analogue telephones
euroset - Analogue range of...

5
Internal and External Dialling
Dialling Another Extension
- lift handset, listen for internal dial tone
- dial the required extension number
Dialling an External Number
- lift handset, listen for internal dial tone
- dial line access code (code is normally 0)
- dial the required external number
VYour telephone may have restricted dialling facilities, e.g. trunk calls
may not be permitted.
Dialling the Switchboard
- lift handset, listen for internal dial tone
- dial code for switchboard (code is...

6
Call Transfer
You may transfer an internal or external call from your extension to any other
extension or to the switchboard.
Transfer to a Free Extension (Announcing the Call)
- press Recall key, listen for internal dial tone
- dial the required extension or switchboard
- when the extension or the switchboard answers, announce
the call and replace handset.
If called party does not answer, press Recall key to return to original call.
Transfer to a Free Extension (Call not Announced)
- press Recall key,...

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Enquiry Call
This feature allows you to hold an existing call, dial another extension or even an
external number, conduct a conversation and then return to the original caller.
Activate Enquiry Call
- press Recall key, listen for internal dial tone
- dial the required extension number or dial 0 and then
the required external number
- conduct your conversation
- press Recall key to return to the original call
Alternating between Parties (Shuttle)
During an enquiry call you may alternate between both...

8
Call Pick Up
The call pick up feature allows you to answer any ringing extension, in your pick
up group, from your telephone.
Activate Call Pick Up
An extension within your pick-up group is ringing
A Ping Ring will alert you to an incoming call
- lift handset, listen for internal dial tone
- dial 
* ** *
* 57
- you will now have answered the call
Activate Call Pick Up Select
A call for an extension which is not in your Pick Up group is ringing
- lift handset, listen for internal dial tone
- dial 
* **...

9
Call Back
Call Back requests can be left on extensions which have been rung and not
answered or are busy.
Activate Call Back - Busy
- called extension is busy
- press Recall 
* ** *
* 58
- confirmation tone is heard
- replace handset
The system will automatically call you back when both your extension and the
called extension are free.
- lift handset
- ring tone is heard as the required extension is rung
Activate Call Back - No answer
- called extension does not answer
- press Recall 
* ** *
* 58
-...

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Call Back - Cont’d
Cancel Call Back (Before Ring Back)
- lift handset
- dial # 58
- confirmation tone is heard
- replace handset
All Call Back requests which you initiated will now be cancelled.
VA maximum of 2 Call Back requests can be initiated from, or to, your
extension.