Siemens Hicom 118 Operators Guide

11
Recalls to Switchboard
An extended call will recall to the switchboard after 30 seconds if the extension
has not answered or is still busy.
WHAT YOU HAVE TO DO WHAT HAPPENS
RECALLing FROM 12
>
Lift handset external
enquiry?>
You are now connected to the
caller.
If recall is due to:
1. No reply from extension  Ext. o off
2. Extension still busy  Ext. o on 

12
Recalls - Cont’d
WHAT YOU HAVE TO DO WHAT HAPPENS
You now have 3 options:
1. Re-extend to same extension
2. Extend to a new extension
3. Caller will call again.
1. Depress Ext No key
Call re-extended to same extension
Depress RELEASE key14:34 thu. 26 jun. 97.
>
2. Depress new Ext No key Call extended to new extension
Depress RELEASE key14:34 thu. 26 jun. 97.
>
3. Release call Caller will call again
Depress RELEASE key14:34 thu. 26 jun. 97.
>
Call now disconnected.
If no Ext No key is available you...

13
Extension Calls Switchboard
WHAT YOU HAVE TO DO WHAT HAPPENS
Ext o flashes
from: 12
>
Lift handset12
enquiry?>
You are now connected to ext 12
Switchboard Calls Extension
WHAT YOU HAVE TO DO WHAT HAPPENS
Depress Ext No key12
set callback?>
Ext. o on
When the extension answers12
enquiry?>
You are now connected to ext 12 

14
Outgoing Call from Switchboard
WHAT YOU HAVE TO DO WHAT HAPPENS
Depress 00
>
Key in required number0407-4111
e.g. 407-4111>
Extend call to extension
Depress Ext No key (e.g. 12)12
return to held call?
Announce call and then
Depress RELEASE key orcall transferred
replace handset>
Last Number Redial
The system automatically stores the last external number dialled from the
switchboard. (The last 3 numbers dialled will be displayed).
Redial last number
Depress REDIAL key04074111
next?>
System will now...

15
Call Intrusion
You have a call for a busy extension and wish to intrude (break-in).
WHAT YOU HAVE TO DO WHAT HAPPENS
Depress busy Ext No key (e.g. 12)12
return to held call?
Depress INTRUSION keyintrusion:12
return to held call?
Override Tone is heard
Inform extension of waiting call
Depress RELEASE key14:34 thu. 26 jun. 97.
>
Call is now camped onto the busy
extension. 

16
3 Way  Conference
The system allows for a 3 way conference with 2 external or 2 internal parties
and the switchboard.
You are engaged on an external call and wish to include another party.
WHAT YOU HAVE TO DO WHAT HAPPENS
external
enquiry?>
Depress 
4 44 4
4please dial
return to held call?
Dial 0 plus external number652-2000
Wait for answerreturn to held call?
or
Dial internal number (e.g. 18)18
Wait for answerreturn to held call?
Depress 
 to scroll to Conferenceext 18
conference?>
Depress 
4 44 4...

17
3 Way Conference - Cont’d
The Operator, or Initiator, may exclude any party from the conference.
WHAT YOU HAVE TO DO WHAT HAPPENS
Exclude 1st Party
Depress  onceconference
release: external?>
Depress 
4 44 4
4conference
mute on?>
Exclude 2nd Party
Depress  twiceconference
release: 17?>
Depress 
4 44 4
4external
enquiry?>
Control of the conference can be handed over from the Initiator to an internal
party.
Exclude Initiator
Depress  three timesconference
withdraw?>
Depress 
4 44 4
4replace handset
> 

18
Call Forwarding / Divert
This feature allows for 3 types of forwarding of calls for the switchboard to be
diverted to any extension of your choice.
WHAT YOU HAVE TO DO WHAT HAPPENS
Depress DIVERT keydiversion type:
1 - all calls?>
SPEAKER o on
SERVICE o on
Depress 
4 44 4
4to:
>
Enter required Ext No (e.g. 18)to: 18
save entry?>
Depress 
4 44 4
4saved
>
All calls will now be forwarded to
selected extension
Cancel Forwarding
to:18
>
Depress DIVERT key (or #1)divert cancelled
>
VInternal & External...

19
Central Abbreviated Dialling
The system stores a maximum of 256 telephone numbers (100-355). The
switchboard, or authorised extensions, may access any of these numbers.
WHAT YOU HAVE TO DO WHAT HAPPENS
Programme
Enter code 
* ** *
*95sys. admin
user data?>
SPEAKER o on
SERVICE o on
Depress 
4 44 4
4sys. admin
1=central abb dial?>
Depress 
4 44 4
4100:-
+=next?>
Depress 
100:-
* ** *
*=change entry?>
Depress 
4 44 4
4100:
>
Enter required External Tel. No.100:
(preceded by 0)=confirm?>
Depress 
4 44 4...

20
Central Abbreviated Dialling - Cont’d
Use the System Abbreviated Dialling
- select the relevant access code from the Abbreviated Dialling Directory
- dial the relevant code
* ** *
* 7100 - 
* ** *
* 7355
DIALLED NUMBER
- wait whilst the system dials the number
The system will dial the required external number, the time taken will vary
according to the type of main exchange to which your Hicom 118 is connected.