Siemens HiPath Xpressions Compact Service Guidline
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Service Guideline HiPath Workpoint Clients
HiPath Xpressions Compact V1.0
Issue 1.0 from 02/02 Page 11 of 24 HiPath Xpressions Compact V1.0 L30251-U600-A284 1)3)
integrated voice mail system DU284
for 24 ports with IVML24 module to
Hicom 150 H Office Pro V 1.2 or HiPath 3700/3750
(Wall and 19 rack models)
consisting of:
1 x IVML24 board
S30122-H7380-X
Legend:
1) Possible max. 1x in Hicom 150 H V1.2 (Point, Com and Pro) or HiPath 3000.
System upgrade...
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Service Guideline HiPath Workpoint Clients HiPath Xpressions Compact V1.0 Issue 1.0 from 02/02 Page 12 of 24 2.5 Warranty The warranty period for the end customer in Germany is 12 months from the time of the handover of the operational system to the customer. In the international market, the warranty periods may be also shorter or longer depending on statu- tory regulations. 2.6 Reporting 2.6.1 SIS data SIS is the management and information system for trouble reports. Product...
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Service Guideline HiPath Workpoint Clients HiPath Xpressions Compact V1.0 Issue 1.0 from 02/02 Page 13 of 24 Installation The HiPath Xpressions Compact boards are handled like other HiPath 3000 boards. HiPath Xpressions Compact (P8/P8R and S8/S8R) boards may not be inserted or removed while the system is running; the HiPath Xpressions Compact (L8) and (L24) boards may be removed while the system is running. Attention: packing protection covering: Before starting up the board, the...
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Service Guideline HiPath Workpoint Clients HiPath Xpressions Compact V1.0 Issue 1.0 from 02/02 Page 14 of 24 3.3 Maintenance process 3.3.1 SW corrections Through the mailbox, the ICN EN HO SE 6 development provides level 2 support for troubleshooting a service release. The installation of SW updates takes place over the HiPath 3000 Manager E. If there is a HiPath Xpressions Compact online in this HiPath system, the IVM tab is shown in the maintenance dialog. The SW update can...
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Service Guideline HiPath Workpoint Clients HiPath Xpressions Compact V1.0 Issue 1.0 from 02/02 Page 15 of 24 3.4 On-site system access • Via V.24 system interface using the HiPath 3000 Manager E/C service tool - Access only possible with user identification and password • Via integrated digital modem (ISDN B channel access) using HiPath 3000 Manager E/C service tool - Access only possible with user identification and password • Via integrated analog modem (IMOD, max. transfer...
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Service Guideline HiPath Workpoint Clients HiPath Xpressions Compact V1.0 Issue 1.0 from 02/02 Page 16 of 24 3.6 Data backup 3.6.1 Protection of the Data in the User Mailboxes It is vital that user mailboxes be protected by password. The users obtain access to their mailbox • on their own telephone by dialling the direct access number of the integrated voicemail system and entering a password (or alternatively by pressing a function key (instead of the direct access number) and...
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Service Guideline HiPath Workpoint Clients HiPath Xpressions Compact V1.0 Issue 1.0 from 02/02 Page 17 of 24 3.9 Tools/test equipment 3.9.1 Installation, generation, and administration systems No special tools are needed for the installation and start-up of the HiPath Xpressions Compact. No separate inspection, measuring and test equipment is available for checking the HiPath Xpres- sions Compact. The HiPath Xpressions Compact board has 2 LEDs for local trouble-shooting. They...
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Service Guideline HiPath Workpoint Clients HiPath Xpressions Compact V1.0 Issue 1.0 from 02/02 Page 18 of 24 3.10 Service times The service times refer to the product models specified below, but not to the terminals or the line network. They illustrate the average expenditure in the first year after product introduction (M3). The installation times are applied as options to HiPath 3000 and assume the basic expenditure of SBE 11 (1.5h) for HiPath 3000 3350/3550 or SB 362 (2.5h) for...
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Service Guideline HiPath Workpoint Clients HiPath Xpressions Compact V1.0 Issue 1.0 from 02/02 Page 19 of 24 Product model: HiPath Xpressions Compact, basic configuration with 4 ports to HiPath 3700/3750 Initial installation Activity Time in hours Category Make-ready time* 0.120 C Installation 0.040 B Start-up** 2.640 C Basic training 0.500 C Additional training Connection of applications Integration in networks Total: 3.300 C Extensions Activity Time in...
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Service Guideline HiPath Workpoint Clients HiPath Xpressions Compact V1.0 Issue 1.0 from 02/02 Page 20 of 24 3.11 Escalation process The escalation process is described in the Service Guideline General. Deviation from standard procedure: The Speech Design Company provides service “level 3“. The ICN EN HO clearing office is the interface between SIEMENS service “level 2“ and Speech Design service “level 3“. Escalations to the Speech Design product support must be made over the ICN...