Siemens OptiClient 130 Service Guidline

							Service Guideline   HiPath Workpoint Clients 
 
  
optiClient 130 V2.0    Page 1 of 10 
Issue 1.0/PV of 07/01     
 
 
 
 
 
 
Service Guideline 
 
Product:     optiClient 130 
 
Product version:    V2.0 
 
 
 
 
 
 
Print-outs from the Intranet/Internet as well as copied files are not subject to the updating. 
 
 
 
 
Status: Released 
Issue: 1.0/PV 
Date: 30.07.01 
 
 
  
  
  
  
  
 
 
 
 
 
 
 

Siemens AG 2001 
The reproduction, transmission, or use of this document or its contents is not permitted without express writ-
ten authority. Offenders will be liable for damages. All rights, including rights created by patent grant or the 
registration of a utility model or design, are reserved.  
						

							Service Guideline   HiPath Workpoint Clients 
 
   
    optiClient 130 V2.0 
Page 2 of 10    Issue 1.0/PV of 07/01 
Contents 
1 Introduction 3 
1.1 General 3 
1.2 Country specifics  3 
2 Product information  4 
2.1 Product description  4 
2.1.1 System architecture 4 
2.2 Limitations/dependencies 5 
2.2.1 Minimum PC hardware requirements  5 
2.2.2 Minimum software requirements  5 
2.3 Delivery 5 
2.3.1 Scope 5 
3 Installation/start-up/maintenance 6 
3.1 Requirements placed on service personnel/skills  6 
3.2 Installation and start-up  6 
3.3 Maintenance process  6 
3.3.1 SW  corrections 6 
3.3.2 HW  corrections 6 
3.4 On-site system access  6 
3.5 Remote system access  6 
3.5.1 Teleservice systems  6 
3.6 Data backup 7 
3.7 Upgrades 7 
3.8 Tools/test equipment  7 
3.8.1 Installation, generation, and administration systems  7 
3.9 Service times 8 
4 Training 9 
5 Documentation 9 
5.1 Service documentation  9 
6 Spare parts/logistics  9 
6.1 Spare parts 9 
6.2 Crash parts – initial spare parts  9 
7 Data protection and information security  9 
8 Abbreviations 10 
  
						

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optiClient 130 V2.0     
Issue 1.0/PV of 07/01    Page 3 of 10 
1  Introduction 
1.1 General 
We assume that the users at whom this document is aimed have a sound working knowledge of 
the general service procedures. 
 
This document is subject to the requirements of DIN ISO 9001 and in this respect is a controlled 
document. For certification in accordance with DIN ISO 9001 it is necessary to inform all organiza-
tional units concerned without exception. This document is subject to the CIP (Continuous Im-
provement Process). 
1.2 Country specifics 
Country specifics will be dealt with in the individual sections if necessary. 
  
						

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    optiClient 130 V2.0 
Page 4 of 10    Issue 1.0/PV of 07/01 
2 Product information 
2.1 Product description 
optiClient 130 V2.0 is a member of the HiPath family, a series of highly innovative products from 
Siemens, which allow for voice/data communication over IP-based enterprise networks. It offers 
customers two different interfaces: a “Phone”-interface which simulates the entire functionality of 
an Optiset terminal, and a “Office”-interface with a user interface virtually identical to that of the 
previous optiClient 130 V1.  
Phone interface 
Optiset users will appreciate the graphical emulation of an Optiset 
terminal, which provides an on-screen representation of the teleph-
ony environment with which they are already familiar. Controls can 
be operated in almost exactly the same way as a conventional Op-
tiset interface. 
As well as the standard Optiset functionality, the following additional 
functions are provided: 
• a telephone directory button for personal listings as well as an  
LDAP directory 
• a call list button for opening a dialog box listing all calls made, 
received, and triggered automatically 
• a pop-up menu opened by clicking the right mouse button 
 
Office interface 
A functional client is also provided, with a user interface virtually 
identical to that of the previous optiClient 130 V1.  
 
Integration in Outlook 
Using the TAPI interface, it is possible to connect to SimplyPhone for Outlook
 Version 3.0, a 
product ideally suited for customers who use Microsoft Outlook
 as a universal communication 
and organizational tool. 
2.1.1 System architecture 
• Interfaces to other ICN products 
Hicom 150 H with HG 1500 (see SRI HG 1500) 
 
• Interfaces to partner products 
Includes a TAPI driver which can be used as an open interface to standard CTI software. 
  
						

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optiClient 130 V2.0     
Issue 1.0/PV of 07/01    Page 5 of 10 
2.2 Limitations/dependencies 
optiClient 130 V2.0 will be marketed in conjunction with Hicom 150H with HG 1500 on the German 
and international markets. 
 
2.2.1  Minimum PC hardware requirements 
• At least Pentium II 233 MHz 
• At least 64 MB for W98/ME operating systems 
• At least 128 MB for NT4 and W2000 operating systems 
• From HG1500 Version 1.2, HiPath 3500 V1.0 
• Hard disk with at least 50 MB free space 
• Fast Ethernet 10/100 Mbit/s switched LAN 
• CD-ROM, FDD (optional) 
• At least 8 MB graphics card with 65536 colors 
• VGA monitor (1024x768, 65536 colors) 
• Full-duplex sound card (Turtle Beach Montego PCI recommended) only when using a Fujitsu-
Siemens Multimedia keyboard, not applicable when using a optiPoint hand-set 
 
2.2.2  Minimum software requirements 
• Windows 98/SE  
• Windows NT 4.0 Service Pack 4 or later and Internet Explorer (IE) 4.01 SP2 (IE5.5 is included 
on CD) 
• Windows Millennium  
• Windows 2000 Professional 
 
2.3 Delivery 
2.3.1 Scope 
optiClient 130 V2.0  Voice over IP-Client      L30250-F600-A696 for BRD 
package for 1 Client            L30252-U600-A700 for Export 
   
existing from:   
1 Client-package 130 V2.0 P50038-P1530-A1   
in it contain:   
1 CD with SW, Booklet, stickers for License key  
   
SW-Upgrade optiClient 130 Voice over IP-Client   L30250-F600-A697  for BRD 
from V1.0 on V2.0 per Client          L30252-U600-A701  for Export 
   
existing from:   
1 Client-package 130 V2.0 P50038-P1531-A1  
in it contain:   
1 CD with SW, Booklet 
 
Only for Export:
 
optiClient 130 V2.0, package für 4 Clients     L30252-U600-A704  for Export only 
  
existing from: 
4 x P50038-P1530-A1  Client-package 
4 x F31035-L1400-A    License settlement 
  
						

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    optiClient 130 V2.0 
Page 6 of 10    Issue 1.0/PV of 07/01   
3 Installation/start-up/maintenance 
3.1  Requirements placed on service personnel/skills 
No special skills are required here. However, personnel must have completed a basic course in 
HiPath HG 1500 V2.0 (previously known as Hicom Xpress @LAN). 
 
The following skills will also be required for the start-up process: 
Knowledge of LAN technology 
Basic knowledge of Windows 95/98 and Windows NT 4.0 
General PC and server knowledge (architectures, hardware)  
Knowledge of network topologies and network components 
Knowledge of network protocols 
Basic knowledge of network administration 
Basic knowledge of e-mail systems (SMTP, POP3, ...) 
 
3.2  Installation and start-up 
Installation/start-up 
The steps involved in the installation/start-up process are described in the MS HTML help docu-
mentation provided on the installation CD. 
• Power supply to the client PCs 
  The client PCs will require 2 x 220V power connections for the monitor and PC. 
  They are connected to HiPath HG 1500 over the LAN. 
 
Customer training/customer data sheet 
Customers will be given a brief overview of how to open and close voice connections, create an 
entry in the telephone directory, and generally use the client SW application. Those who require 
more in-depth training should refer to their network administrator.  
3.3 Maintenance process 
3.3.1 SW corrections 
SW corrections can be installed via Teleservice or from CD ROM. 
This can be carried out either by customers themselves or by the service organization at actual 
cost. 
3.3.2 HW corrections 
Not relevant 
 
3.4  On-site system access 
On-site access to optiClient 130 V1.0 takes place via the standard Windows tools. 
 
3.5  Remote system access  
Remote access to optiClient 130 V2.0 can take place via the customer LAN (modem). 
3.5.1 Teleservice systems 
Remote access to the administration PC can take place using the pcANYWHERE V9.2 program 
via an external modem or via the LAN/Intranet.   
						

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optiClient 130 V2.0     
Issue 1.0/PV of 07/01    Page 7 of 10 
3.6 Data backup 
Hicom 150 E/H Teleservice allows for secure file transfer. All access attempts are logged on the 
customer system. 
Note: Data protection regulations must be observed. 
 
Data on the client PC will be backed up by the customer (PC backup). 
 
We recommend that clients only be used in private IP networks (Intranet). The current level of se-
curity provided in IP networks must be taken into consideration.  
It is therefore critical that customers be advised of possible security risks, since when using IP te-
lephony Siemens will not accept any liability for damages arising from unauthorized access to the 
data network from an external source through the use of this new technology. 
 
Customers should also be informed that Siemens offers a project-specific security advice service.  
 
3.7 Upgrades 
HicomXpress C55Opti Clients V1.0 can be upgraded to optiClient 130 V2.0 by Teleservice or by 
means of an upgrade CD. The upgrade takes place over a setup program. 
 
3.8 Tools/test equipment 
At present, no special tools are required for optiClient 130 V2.0. 
3.8.1  Installation, generation, and administration systems 
optiClient 130 V2.0 comes with an setup which runs under Windows 98/NT4.0/2000. 
 
Network configuration: 
1. Switched net is necessary. 
2. Qos must support all components in the network 
 
When connecting several clients to a single LAN segment, the following H.323 clients can be 
used: 
• IP client optiClient 130 V2.0 
• Microsoft Netmeeting V2.1 
• H.323 standard clients 
 
optiClient 130 V2.0 configuration table:
 
HG 1500 modules per Hicom system123
B-channels in Hicom
16 16 16
Active voice clients
8816
Configurable voice clients
16 16 48
Data channels (routing)
16 16 16
vCAPI clients
100 100 100
G3 fax 
split between
V.34bis modem 
and
V.110 bit rate adaption2 channels 2 channels 3 channels
 
 
Note: The specified limits for clients and vCAPI numbers apply for each HiPath HG 1500 module.  
When using several modules, it is possible to increase the number of clients accordingly within the 
context of numbers available on the system. Clients must be hard-coded on a particular module. It 
is not possible to log on automatically to another module.  
						

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    optiClient 130 V2.0 
Page 8 of 10    Issue 1.0/PV of 07/01   
 
3.9 Service times 
The service times refer to the product models specified below, but not to the terminals or the line 
network. 
In the case of optiClient 130, the service times specified (as part of a job or extension) do not 
include travel time or make-ready times.
 
 
Product model: Client Paket for 1 optiClient 130 V2.0 
Initial installation 
Activity  Time in hours 
Make-ready time *   
Installation  
Start-up **  0.800 
Basic training   
Additional training 
SB E8 (additional customer 
training in optiClient functions, 
per ½ hour) 0.500 
Connection of applications   
Integration in networks   
 
Extensions 
Activity  Time in hours 
Minor MAC   
Major MAC   
 
 
Maintenance *** 
Activity  Time in hours 
Make-ready time *  0.1 
Corrective maintenance  0.1 
 
* Make-ready time includes, e.g. travel to the customer site (0.5 hrs.)/logon to remote service, 
  data entry, customer meetings, handover to customer. 
** Start-up time includes, e.g. customer data queries, configuration, data backup, function testing. 
*** Maintenance refers only to the application (optiClient V2.0), and does not cover PCs, the cus-
tomer LAN, or switches.  
						

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Issue 1.0/PV of 07/01    Page 9 of 10   
4 Training 
As a client of Siemens AG, you can obtain further information about this from your country specific 
Siemens organisation. 
5 Documentation 
5.1 Service documentation 
Title Language Medium Order number 
Not relevant       
 
The optiClient 130 V2.0 installation CD includes a help-file in German and English. 
 
6 Spare parts/logistics 
The care with spare parts is fixed in framework-contract with the partners. 
6.1 Spare parts 
Name Part number Repair code 
Modem CPV Pico TI 14.4 BRD  S30122-X5655-X  NR 
Repair codes:   RP = repairable,   NR = non-repairable 
6.2  Crash parts – initial spare parts 
Name Part number Repair code 
None   
 
Crash part = part the failure of which has serious repercussions, including system shutdown 
 
7  Data protection and information security 
The respective Country-specific regulations to keep to the data-protection must be observed.  
						

							Service Guideline   HiPath Workpoint Clients 
 
   
    optiClient 130 V2.0 
Page 10 of 10    Issue 1.0/PV of 07/01   
8 Abbreviations 
CD-ROM  Compact Disk Read Only Memory 
CSC  Customer Support Center 
CoC  Center of Competence 
CTI  Computer Telephony Integration 
G.711/ 
G.723.1/ 
G.728  
Audio compression procedure 
GSM  Global System for Mobile Communication 
H.261/H.263  Video compression procedure 
H.320  ITU-T standard for transferring audio, video, and data content over 
ISDN networks 
H.323   ITU-T standard for transferring audio, video, and data content via IP-
based systems 
H.450   ITU-T standard for defining features in IP systems 
Hicom Siemens PBX 
Hicom Xpress  Member of the Hicom product family 
HLB2  Abbreviation for Hicom Xpress@LAN  
HW Hardware 
ID Identification 
ISDN  Integrated Services Digital Network 
LAN  Local Area Network 
LDAP  Light Weight Directory Service 
MB Mega Byte 
MCP  Multimedia Call Processing 
NMW  New Materials Management 
PABX  Private Automatic Branch Exchange 
PC Personal Computer 
PCI   Programming Communication Interface 
PS Product Support 
RAM  Random Access Memory 
RCC  Remote Call Center 
SCN  Siemens Corporate Network 
SI Sales Information 
SIS  Service Information System 
SMS  Short Message Service 
SR Sales Release 
SW Software 
T.120  ITU-T standard for defining protocols for real-time data transfer 
TAPI   Telephone Application Programming Interface 
TAC  Technical Assistance Center 
TAG  Tool Aided Generation 
TCP/IP  Transmission Control Protocol/Internet Protocol 
TI Technical Information 
TSP  Tapi Service Provider 
VReg Sales region 
WAN  Wide Area Network