Sony Dschx50vb Manual

							Cyber-shot User GuidePrint
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Before  Use
Operating the camera
Shooting
Viewing
Useful  shooting  functions
Useful  viewing  functions
Changing  settings
Viewing  images on  a TV
Using with  your  computer
Printing
Troubleshooting
Precautions  /  About  this camera
  Contents  list
Top page  > Troubleshooting  > If you  have  problems  >  If you  have  problems
If  you have  problems
If you  experience trouble with  the camera,  try  the following solutions.
1 .  Check  the items under “Troubleshooting”,  then  check  your  camera.
If a code  such  as “C/E:
:” appears  on  the screen,  see  “Self-diagnosis display”.
2 .  Remove the battery pack, wait  for  about  one  minute,  re-insert  the battery pack, then  turn on  the
power.
3 .  Initialize  the settings. [Details]
4 .  Consult your  Sony  dealer  or local authorized  Sony  service  facility.
Be aware that  by sending  the camera  for  repair,  you  give  consent  that  the contents  of  the internal
memory, music  files  may be  checked.
Additional information  on  this product  and  answers to  frequently asked  questions  can  be  found  at  our
Customer  Support  Website.
http://www.sony.net/
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							Cyber-shot User GuidePrint
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Before  Use
Operating the camera
Shooting
Viewing
Useful  shooting  functions
Useful  viewing  functions
Changing  settings
Viewing  images on  a TV
Using with  your  computer
Printing
Troubleshooting
Precautions  /  About  this camera
  Contents  list
Top page  > Troubleshooting  > Troubleshooting >  Battery  pack  and  power
Battery pack  and power
Cannot insert the battery  pack into the camera.
Make  sure  the direction  of  the battery pack  is correct,  and  insert  it until  the battery eject  lever  is
locked.
Cannot turn  on the camera.
After  inserting  the battery pack  into  the camera,  it may take a few moments  for  the camera  to  power
up.
Make  sure  that  the battery pack  is inserted correctly.
The battery pack  will discharge  by itself even  if you  do  not use  it.  Charge  the battery pack  before  use.
Check  that  the battery pack  type is compatible.  [Details]
The  power  turns off suddenly.
Depending  on  the camera  and  battery temperature,  the power may turn off  automatically  to  protect
the camera.  In  this case, a message is displayed on  the screen  before  the power turns off.
If you  do  not operate the camera  for  a certain  period  of  time while  the power is on  and  [Power  Save]
is set  to  [Standard]  or [Max], the camera  turns off  automatically  to  prevent  wearing  down the battery
pack. Turn on  the camera  again.
The  remaining  charge indicator is incorrect.
This is caused when you  use  the camera  in  an  extremely  hot or cold  location.
Battery  capacity  decreases  over  time and  through repeated  use. If decreased  usage time between
charges becomes significant, it is probably  time to  replace  it with  a new  one.
The  charge lamp  of  the camera flashes while charging the battery.
Check  that  the battery pack  type is compatible.  [Details]
The charge lamp  of  the camera  flashes  infrequently  when you  use  a battery pack  that  has  not been
used  for  a long time.  In  such  cases, remove  the battery pack  from the camera  and  re-insert  it.
For details,  see  “Battery  pack ” [Details] .
The  battery  is not  charged even if the charge lamp  turns off and  charging is finished.
This happens  when you  charge the battery pack  in  an  extremely  hot or cold  location. Charge  the
battery pack  within the proper charging  temperature range of  between  10°C to  30°C (50°F to  86°F).
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							Cyber-shot User GuidePrint
Search
Before  Use
Operating the camera
Shooting
Viewing
Useful  shooting  functions
Useful  viewing  functions
Changing  settings
Viewing  images on  a TV
Using with  your  computer
Printing
Troubleshooting
Precautions  /  About  this camera
  Contents  list
Top page  > Troubleshooting  > Troubleshooting >  Shooting  still  images/movies
Shooting still images/movies
Cannot record images.
If images are  recorded  on  the internal  memory  even  when a memory  card  is inserted into  the camera,
make  sure  that  the memory  card  is fully  inserted into  the camera.
Check  the free capacity  of  the internal  memory  or memory  card. If it is full, do  one  of  the following:
Delete unnecessary  images.  [Details]  [Details]
Change  the memory  card.
You  cannot  record  images while  charging  the flash.
When  recording  movies,  it is recommended that  you  use  the following memory  cards: “Memory  Stick  PRO  Duo”  (Mark2)  media,  “Memory  Stick  PRO -HG Duo”  media,  “Memory  Stick
XC-HG Duo”  media
SD memory  card, SDHC  memory  card  or SDXC  memory  card  (Class  4 or faster)
Set  [Demo  Mode]  to  [Off].  [Details]
Smile Shutter function  does  not  work.
No  image is shot if a smiling  face is not detected.  [Details]
Set  [Demo  Mode]  to  [Off].  [Details]
Anti - blur function  does  not  work.
The anti -blur  function  may not work  properly  when shooting  night  scenes.
Shoot  after  pressing  the shutter button  halfway down.
Recording  takes  a  long time.
When  the shutter speed becomes slower than  a certain  speed,  for  example, when you  shoot  images
in  dark  locations, the camera  automatically  reduces the image noise.  This function  is called  NR
(noise reduction)  slow  shutter and  the shooting  time takes longer.
The  image is out  of  focus.
The subject  is too close.  When  shooting, make  sure  to  position  the lens  farther away  from the subject
than  the shortest shooting  distance (approximately 5 cm (0.16  ft.) (W)/2  m (6.56  ft.) (T)  from the lens).
[Night  Scene], [Landscape], [Fireworks] or [Advanced Sports Shooting] mode  is selected in  the Scene
Selection  when shooting  still  images.
Zoom does  not  work.
You  cannot  use  the optical zoom  in  Sweep Panorama  mode.
You  cannot  use  zoom  functions  other  than  optical zoom  when: [Background  Defocus], [Backlight  Correction  HDR]  or [Advanced Sports Shooting] mode  is selected
in  the Scene  Selection
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							The Smile  Shutter is working.
[Self -Timer] is set  to  [Self -portrait  One Person]  or [Self -portrait  Two People].
Cannot select the Face Detection  function.
You  can  select  Face Detection only  when the focus mode  is set  to  [Multi AF] and  the metering mode
is set  to  [Multi].
The  flash  does  not  work.
You  cannot  use  the flash  when:Burst  mode  is selected.  [Details]
[Anti  Motion  Blur],  [Night  Scene], [Hand -held Twilight],  [High  Sensitivity], [Fireworks] or [Advanced
Sports Shooting] mode  is selected in  Scene  Selection.
Shooting  in  Sweep Panorama  mode
Shooting  in  movie  mode
Set  the flash  to  [On] when the Scene  Selection  mode  is set  to  [Landscape], [Gourmet], [Pet],  [Beach]
or [Snow] mode.  [Details]
Fuzzy  white  circular spots appear in images shot using the flash.
Particles  (dust,  pollen,  etc.)  in  the air  reflected  the flash  light  and  appeared in  the image.  This is not a
malfunction.  [Details]
The  close - up shoot function  (Macro) does  not  work.
The camera  automatically  adjusts  the focus.  Press and  hold the shutter button  halfway down.  Focus
adjustment may take some  time when shooting  a close  subject.
[Landscape], [Night  Scene], [Fireworks] or [Advanced Sports Shooting] mode  is selected in  the Scene
Selection.
The  date and  time are not  displayed on the screen.
While  shooting, the date  and  time are  not displayed.  They are  displayed only  during  playback.
The  F value  and  shutter  speed flash  when  you  press and  hold the shutter  button
halfway down.
The exposure  is incorrect.  Correct  the Exposure Compensation. [Details]
The  image colors  are not  correct.
Adjust  the White Balance. [Details]
Picture  Effect is selected.  [Details]
Noise appears in the image when  you  view  the screen in a  dark place.
The camera  is attempting  to  increase  the visibility  of  the screen  by temporarily  brightening  the image
under conditions  of  low  illumination.  There  is no  effect  on  the recorded  image.
You can see a  dark shadow on the image.
Depending  on  the brightness  of  the subject,  you  may see  a dark  shadow  when you  change  the
aperture.  This is not a malfunction.
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							The  eyes of  the subject come out  red.
Set  [Red  Eye Reduction]  to  [Auto]  or [On].  [Details]
Shoot  the subject  at  a distance closer  than  the flash  range using the flash.
Light  the room  and  shoot  the subject.
Dots appear and  remain on the screen.
This is not a malfunction. These  dots are  not recorded.
Cannot shoot images in succession.
The internal  memory  or memory  card  is full. Delete unnecessary  images.  [Details] [Details]
The battery level is low.  Insert  a charged  battery pack.
The  same  image is shot several times.
Set  [Cont.  Shooting  Settings] to  [Single Shooting].  [Details]
[Scene  Recognition] is set  to  [Advanced].  [Details]
The  camera makes a  sound.
When  you  shake  the camera,  the camera  makes  a rattling  sound because  the image-stabilizing
lenses or manual  focus lenses move. It is not a malfunction.
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							Cyber-shot User GuidePrint
Search
Before  Use
Operating the camera
Shooting
Viewing
Useful  shooting  functions
Useful  viewing  functions
Changing  settings
Viewing  images on  a TV
Using with  your  computer
Printing
Troubleshooting
Precautions  /  About  this camera
  Contents  list
Top page  > Troubleshooting  > Troubleshooting >  Viewing  images
Viewing images
Cannot play  back images.
Make  sure  that  the memory  card  is fully  inserted into  the camera.
The folder/file name  has  been changed  on  your  computer.
No  guarantees  are  made  for  playing  back, on  this camera,  files  containing images which were
processed  on  a computer  or images which were  shot using other  cameras.
The camera  is in  USB mode.  Delete the USB connection.  [Details]
Use  “PlayMemories  Home”  to  play  images stored  on  a PC with  this camera.  Use  the application
bundled with  the Mac to  play  back  the images.
3D  images consist  of  a JPEG  file  and  an  MPO  file. If either  file  is deleted  on  the PC,  the camera  may
not operate correctly.
The  date and  time are not  displayed.
The screen  display  is set  to  display  images only.  Press  (Display  Setting)  to  display
information.  [Details]
Cannot hear music during slideshow.
Slideshow is played  back  with  [Continuous  Playback].  Select  [Slideshow  with  music] and  play  back.
Transfer music  files  to  the camera  with  “Music  Transfer”.  [Details]
The  image does  not  appear on the TV.
For viewing  movies,  the camera  and  television  must  use  the same  color  television  system.  [Details]
Check  whether the connection  is correct.  [Details]
The  3D images do not  appear on the TV even though  the camera is in [3D Viewing]
mode.
Check  that  the TV  is set  to  display  the 3D  images.
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							Cyber-shot User GuidePrint
Search
Before  Use
Operating the camera
Shooting
Viewing
Useful  shooting  functions
Useful  viewing  functions
Changing  settings
Viewing  images on  a TV
Using with  your  computer
Printing
Troubleshooting
Precautions  /  About  this camera
  Contents  list
Top page  > Troubleshooting  > Troubleshooting >  Wi-Fi
Wi-Fi
The  wireless  access point you  want to  connect to  does  not  appear.
Depending  on  the radio wave  conditions,  the wireless  access  point  may not appear  on  the camera.
Move  the camera  closer  to  the wireless  access  point.
Depending  on  its setting, the wireless  access  point  may not appear  on  the camera.  Refer  to  the
instruction manual  for  the wireless  access  point  for  the correct settings.
[WPS Push]  does  not  work.
Depending  on  the wireless  access  point  setting, [WPS Push] may not be  available. Confirm  the
password  and  SSID  of  the wireless  access  point  to  set  [Access  point  settings].  [Details]
Cannot save images in the internal memory to  the computer.
Select  MENU    (Settings)    (Memory  Card  Tool)   [Copy] before  transferring images.
[Details]
[Send  to  Computer] is not  displayed on the menu.
Insert  a memory  card  before  use.
[Send  to  Computer] terminate prematurely.
If the battery level is low,  [Send  to  Computer]  may terminate  prematurely. Charge  the battery pack
before  use.
Cannot transfer movies to  the smartphone.
Before  shooting  a movie  to  be  transferred  to  a smartphone, set  MENU    (Settings)   
(Shooting  Settings)   [Movie  format]   [MP4]. [Details]
[Send  to  Smartphone]  terminate prematurely.
If the battery level is low,  [Send  to  Smartphone] may terminate  prematurely. Charge  the battery pack
before  use.
The  shooting screen does  not  display smoothly, when  the camera is disconnected from
the computer.
Depending  on  the radio wave  conditions,  communication between  the smartphone  and  camera  may
not work  correctly. Close the distance between  the camera  and  smartphone.
Shooting  with [Ctrl with Smartphone]  terminate prematurely.
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							If the battery level is low,  shooting  with  [Ctrl with  Smartphone] may terminate  prematurely. Charge  the
battery pack  before  use.
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							Cyber-shot User GuidePrint
Search
Before  Use
Operating the camera
Shooting
Viewing
Useful  shooting  functions
Useful  viewing  functions
Changing  settings
Viewing  images on  a TV
Using with  your  computer
Printing
Troubleshooting
Precautions  /  About  this camera
  Contents  list
Top page  > Troubleshooting  > Troubleshooting >  GPS  (DSC -HX50V)
GPS (DSC-HX50V)
The  camera is not  receiving  a  GPS signal.
Set  [GPS setting] to  [On].  [Details]
Your  camera  may not be  able to  receive radio signals  from GPS  satellites because  of  obstructions.
To  triangulate  the location  information  correctly, bring your  camera  to  an  open area,  and  turn on  the
camera  again.
Excessive error  in location information.
The margin of  error  can  be  up  to  several-hundred  meters depending  on  surrounding  buildings, weak
GPS  signals, etc.
It takes  time to  triangulate although [GPS assist data]  is taken in.
[Date &  Time Setting] is not set,  or set  time is shifted  greatly.  Set  the date  and  time correctly. [Details]
The term of  validity of  GPS  assist data  has  expired. Update GPS  assist data. [Details]
As  the positions  of  GPS  satellites vary constantly,  it may take longer  to  determine  the location  or the
receiver may not be  able to  determine  the location  at  all,  depending  on  the location  and  time you  use
the camera.
“GPS”  is a system  for  determining geographic  location  by triangulating  radio signals  from GPS
satellites.  Avoid  using the camera  in  places where radio signals  are  blocked  or reflected,  such  as a
shadowy  place surrounded by buildings  or trees,  etc.  Use  the camera  in  open sky environments.
The  location information has not  been  recorded.
Use  “PlayMemories  Home”  to  import  the movies  with  GPS  location  information  to  your  computer.
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							Cyber-shot User GuidePrint
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Before  Use
Operating the camera
Shooting
Viewing
Useful  shooting  functions
Useful  viewing  functions
Changing  settings
Viewing  images on  a TV
Using with  your  computer
Printing
Troubleshooting
Precautions  /  About  this camera
  Contents  list
Top page  > Troubleshooting  > Troubleshooting >  Computers
Computers
Your computer  does  not  recognize the camera.
Set  [USB  Connect Setting] to  [Mass  Storage]. [Details]
Use  the micro  USB cable (supplied).
Disconnect  the USB cable from both  the computer  and  the camera,  and  connect  it again  firmly.
Disconnect  all  equipment  other  than  the camera,  the keyboard  and  the mouse  from the USB
connectors of  your  computer.
Connect the camera  directly  to  your  computer  without  passing  through a USB hub  or other  device.
Set  [USB  Power  Supply]  to  [Off].  Your  computer  may recognize  the camera.
Cannot import images.
Connect the camera  and  your  computer  correctly  making a USB connection.  [Details]
When  you  shoot  images with  a memory  card  formatted by a computer,  you  may not be  able to  import
the images to  a computer.  Shoot  using a memory  card  formatted by the camera.  [Details]
After  making a  USB connection, “PlayMemories Home” does  not  start  automatically.
Make  the USB connection  after  the computer  is turned  on.
Cannot play  back images on your  computer.
If you  are  using “PlayMemories  Home”,  refer to  “PlayMemories  Home  Help Guide”.  [Details]
Consult the computer  or software  manufacturer.
The  image and  sound are interrupted by  noise when  you  view  a  movie on a  computer.
You  are  playing  back  the movie  directly  from the memory  card. Import  the movie  to  your  computer
using “PlayMemories  Home”  and  play  it back. [Details]
Images once  exported to  a  computer  cannot be  viewed on the camera.
Use  “PlayMemories  Home”  to  play  images stored  on  a PC with  this camera.  Use  the application
bundled with  the Mac to  play  back  the images.
Register the image in  the Image  Database  File  and  play  in  [Date View]. [Details]
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