Sony Projector VPL-HW65 User Manual

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Troubleshooting
If the unit appears to be operating erratically, try to diagnose and correct the problem using the 
following instructions. If the problem persists, consult with qualified Sony personnel.
Power
Picture
Error Handling
SymptomCause and RemedyPage
The power is not turned 
on.The power may not turn on if you turn the power off with ?/
1 (ON/STANDBY) button and turn it on again in a short 
time. After about 1 minute, turn the power on.–
Close the lamp cover securely, then tighten the screws...

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On-screen display
Remote control
3D video images
Image is left on the 
screen. (image retention)When high contrast non-moving images are displayed for a 
long period of time, there may be some image retention on 
the screen. This is only a temporary condition. Turning off 
the power for a while will eliminate the retained image.–
SymptomCause and RemedyPage
On-screen display does 
not appear.Set “Status” on the Setup   menu to “On.” 29
Check if the ON/STANDBY indicator should light in green. 
When the...

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Others
SymptomCause and RemedyPage
The fan is noisy. Check the setting of “High Altitude Mode” on the Setup 
  menu.29
Make sure that the room temperature is not too high. –
Check the installation requirements of the unit.
Fan speed increases to maintain the product reliability of the 
projector’s components in a room, where the temperature is 
higher than normal. The fan noise becomes slightly louder. 
The approximate normal temperature is 25°C (77°F).–
The lens shift cannot be 
adjusted.The lens...

44
Warning Indicators
The ON/STANDBY or WARNING indicator lights up or flashes if there is any trouble with 
your projector.
When a warning indicator other than the above starts flashing, and the symptom persists even after 
carrying out the above methods, consult with qualified Sony personnel. 
Flashing/Lighting indicatorsThe number of 
flashesCause and Remedy
Twice Close the lamp cover securely, then tighten 
the screws securely (page 48).
Close the filter holder securely (page 49).
Three times The...

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Message Lists
Warning messages
Caution messages
SymptomCause and RemedyPage
High temp.! Lamp off in 
1 min.Turn off the power. –
Check to ensure that nothing is blocking the ventilation 
holes.4, 5
Frequency is out of 
range!Frequency is out of range. Input a signal that is within the 
acceptable frequency range of the unit.53
Please replace the Lamp/
Filter.It is time to replace the lamp. Replace the lamp.
Also, replace the air filter too. Restart cleaning the 
ventilation holes (intake).
If this...

46
Updating the 
Software
You can download files to update the 
software of the unit. Copy the downloaded 
files to your USB memory, insert the USB 
memory to the USB terminal of the unit, 
then perform the update.
To use the features updated, insert a USB 
memory device into a PC connected to the 
internet.
Download the update files from the 
following Sony website:
http://www.pro.sony.eu/
The website also explains how to install the 
update.
Some USB memories may not be supported for 
use. For details,...

47
Replacing the Lamp 
and the Air Filter and 
Cleaning the 
Ventilation Holes 
(intake)
Tools you need to get started:
 Projector Lamp LMP-H210 (optional)
 Standard Phillips screwdriver
 Cloth (for scratch protection)
The lamp used for the light source has a 
certain lifespan. When the lamp dims, the 
color balance of the picture becomes 
strange, or “Please replace the Lamp/Filter.” 
appears on the screen, the lamp may be 
exhausted. Replace the lamp with a new one 
without delay.
Use an LMP-H210...

48
scattered, if you do not reverse the 
projector. This may cause injury.
 Be sure that the projector is placed on a 
stable surface.
3Loosen the screw on the lamp cover 
with a Philips screwdriver, and then 
open the lamp cover.
4Loosen the 3 screws on the lamp with 
the Phillips screwdriver. Hold up the 
handle, then pull the lamp straight out.
5Hold the handle of the new lamp and 
push it in securely until it reaches the 
end, and then tighten the 3 screws.
Be careful not to touch the optical block...

49
7Remove the filter holder. 
8Remove the air filter.
9Attach the new air filter so that it fits 
into each claws (10 positions) on the 
filter holder.
Attach the air filter aligning it with the 
shape of the filter holder.
Also, do not touch the fan after removing 
the air filter that is set deep inside the 
projector.
10 Attach the filter holder.
The projector will not turn on unless the 
filter holder is securely closed.
11Wipe dust off the ventilation holes 
(intake) with a soft cloth.
12Place the...

50
 The unit will not turn on unless the lamp 
cover are securely closed.
 To clear a message displayed on the screen, 
press any button either on the remote control 
or the control panel of the unit once.
Disposal of the used lamp
Cleaning the Air 
Filter
When “Please clean the filter.” appears on 
the screen, you should clean the air filter.
The air filter should be cleaned every 1,500 
hours. This value varies depending on the 
environment or how the projector is used. 
1,500 hours are approximate....