Starplus Triad Xts Installation Digital Key Telephone System Instructions Guide

							3
Attendant Features and
Operation
The Attendant and Attendant(s) with DSS/DLS features of theXTSSystem are listed and
described in alphabetical order. Attendant features are in addition to digital station
features.
The instructions in this chapter are based on the use of a digital display telephone. 
						

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							Introduction3-3
Chapter 3 - Attendant Features and Operation
Introduction
The instructions in this chapter are based on the use of a digital display telephone.
TheXTSSystem provides the following keys, indicators and features:
Handset and Speakerare located at the left side of the front panel. A handset is provided to
allow confidential conversation when desired. Lifting the handset from its cradle (going
off-hook) disengages the station’s built-in speaker.
The speaker is located directly below the center portion of the handset. The station may be
operated with the handset on-hook. When this occurs, audio is transmitted to the station
user through the station’sspeaker.
Flexible Buttonsaccess idle outside lines, provide DSS/BLF for internal stations, access
speed dial numbers and activate features. These buttons can be programmed by the
individual station user. The default flexible feature buttons are described as follows:

						

							3-4Attendant Features - Index
Chapter 3 - Attendant Features and Operation

						

							911 Attendant Alert3-5
Chapter 3 - Attendant Features and Operation
911 Attendant Alert
Description
The 911 Attendant Alert feature allows Attendants with a 911 flexible button to be alerted of
internal stations placing 911 calls. The Attendant can store the sixteen most recent 911 calls.
Calling information includes the time/date of the call as well as the station number that
placed the call.
When the 911 system feature is enabled (FLASH 06), this identifies which CO lines are to be
used for placing 911 calls. The Attendant is alerted via the display and flexible button as to
the time, date, and station number(s) that placed the 911 call.
Programming Steps
Refer to“911 Attendant Alert”on page 2-4.
Operation
When enabled, and a flexible button has been programmed (programming code = 608), the
911 Alert feature effects a flashing flexible button and audible tone to notify the Attendant of
a 911 call in progress.
When a 911 call is being made from a user station, the 911 ALERT flexible button rapidly
flashes on the Attendant station, and an audible tone emits from the Attendant’sspeaker.
The display shows:
To turn off the alert:
Press the 911 ALERT flexible button.

						

							3-6 Attendant CO Line External (Off-Net) Forward
Chapter 3 - Attendant Features and Operation
Attendant CO Line External (Off-Net) Forward
Description
The Attendant CO Line External (Off-Net) Forward feature lets the first Attendant station
forward incoming CO calls to an off-net location. The Attendant must have a direct
appearance of the CO line to be forwarded. Forwarding can be established on a per CO line
group basis or on an all CO line groups basis. In a speed dial bin, store the number of the
off-net location where calls are to forward. Follow instructions provided for storing station or
system speed dial numbers.
Operation
To activate off-net forwarding:
1. Dial [603] on the dial pad,
-or-
Press preprogrammed CO OFF-NET FORWARD button.
2. Dial the CO group access code of the group to be forwarded:
[801-823] = CO Group 1-23
[824] = All CO Groups
3. Dial the speed bin number that contains the number where calls are to forward. A
confirmation tone sounds.
To cancel off-net forwarding:
1. Dial [603] on the dial pad,
-or-
Press preprogrammed CO OFF-NET FORWARD button.
2. Dial the CO group access code.
3. Dial [#] on the dial pad. A confirmation tone sounds.
Conditions
»When CO lines are off-net forwarded, these lines display unique flash rates at the
Attendant station.
Attendant Custom Message
Description
The Attendant Custom Message feature allows the first programmed Attendant (system
administrator) to enter up to ten custom messages for system-wide use by station users. Up
to 24 characters may be entered as the custom message (this represent 48 digits entered).
A station user may store any of the available messages under a flexible button assigned as a
Message Access button. These messages may be specified and customized by the customer
on a system-wide basis.
Message status is stored in a battery-protected area of memory for retention in the event of a
power failure or system reset (soft or hard). 
						

							Attendant Custom Message3-7
Chapter 3 - Attendant Features and Operation
Operation
Program the ten custom messages at the first Attendant station as follows:
1. Dial the Custom Message program code [694] on the dial pad. The following message
displays:
2. Enter a valid message bin number [21–30]. The following message displays after the bin
number has been selected.
3. Enter the custom message using the dial pad keys to enter the letters as shown in
Figure 2-14 on page 2-198
.

						

							3-8Attendant Day/Night/Special
Chapter 3 - Attendant Features and Operation
Attendant Day/Night/Special
Description
The system’sAutomaticNightModeFeaturecanbeoverriddenbytheAttendantstation.The
Attendant station user can press their DND button to place the system into Night Mode.
Any designated Attendant can place the system into Night Service.
Operation
1. Press the preprogrammed NIGHT SERVICE button (631, DND by default) once to activate
the Night mode (LED is lit solid).
2. Press the DND button again to activate the Special mode (LED flashes @ 240 ipm).

						

							Attendant Directory List Programming 3-9
Chapter 3 - Attendant Features and Operation
The first entry (000) in the Directory List is shown on the display.
AAA = Directory List entry number (000-199)
XXXX = Either:,
A 3- or 4-digit station number (100-8999)
-or-
A 3-digit local number/name translation table number
(600-799 minus assigned station numbers that would
overlap)
-or-
A 4-digit remote device number (1000-8999 minus
assigned station numbers that would overlap)
-or-
A 4-digit station speed bin number (9020-9999)
nnn = Programmed Name (blank if none)
The following procedure is used to enter, edit, and erase names in the Directory List for
stations or speed dial numbers.
1. Enter desired 3-digit Directory List number (000-199), or dial [
✳] to scroll up (next entry)
or [#] to scroll down (previous entry) through the list.
If just changing a name associated with an existing station, skip to step 4.
2. Press TRANS.
3. Enter the 3- or 4-digit station intercom number.
4. Press MUTE.
5. Enter the name (up to 24 characters may be entered) by using the keys. The display
updatesasthenameisentered.
Figure 3-1: Directory List Keypad Map
6. Press SPEED when finished. Confirmation tone sounds and the display shows the new or
changed name.
DIR LST AAA BIN/ICM: XXXX
nnnnnnnnnnnnnnnnnnnnnnn
Other Codes
1 = 1# 8 = 8#“=01 *=*#
2 = 2# 9 = 9# , = 02 ( = #1
3=3# 0=0# ?=03 )=#2
4 = 4# Space = 11 / = 04 + = #3
5 = 5# : = 12 ! = *1 = = #4
6 = 6# - = 13 $ = *2 # = ##
7=7#‘=14 &=*4 .=24 
						

							3-10 Attendant Directory List Programming
Chapter 3 - Attendant Features and Operation
7. Press HOLD, then use [✳] or [#] to scroll to next entry.
-or-
Hang up to end programming.
To clear an entry:
1. Select desired entry.
2. Press TRANS.
3. Press FLASH.
4. Press SPEED. Confirmation tone sounds and entry is erased.
The following procedure is used to associate names to the Local Number/Name Translation
Table number only.
1. Enter desired three-digit Directory List number (000-199), or dial [
✳]toscrollup(next
entry) or [#] to scroll down (previous entry) through the list.
If just changing a name associated with an existing Table entry, skip to step 4.
2. Press TRANS.
3. Dial three-digit Local Number/Name Translation Table number (600-799) that represents
the desired telephone number.
4. Press MUTE.
5. Use keys on the dial pad to enter the name (up to 24 characters may be entered).
The display updates as the name is entered (refer toFigure 3-1 on page 3-9).
6. Press SPEED when finished. Confirmation tone sounds and the display shows the new or
changed name.
7. Press HOLD, then use [
✳] or [#] to scroll to next entry.
-or-
Hang up to end programming.
The following procedure is used to associate names to a system speed dial bin only.
1. Enter desired 3-digit Directory List number (000-199), or dial [
✳] to scroll up (next entry)
or [#] to scroll down (previous entry) through the list.
If just changing a name associated with an existing System Speed Dial Bin entry, skip to
step 4.
2. Press TRANS.
3. Dial system speed dial bin location (9020–9999).
4. Press MUTE.
5. Use keys on the dial pad to enter the name (up to 24 characters may be entered). The
display will update as the name is entered (refer toFigure 3-1 on page 3-9).
6. Press SPEED when finished. Confirmation tone sounds and the display updates.
7. Press HOLD, then use [
✳] or [#] to scroll to next entry.
-or-
Hang up to end programming.
If an error is made during keystroke entry, press FLASH to clear the current name.