Starplus Triad Xts Installation Manual
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4-26 VOIP Maintenance and Troubleshooting
Chapter 4 - Maintenance and Troubleshooting
†Select [rr]to access the followingRead Allsettings:
Figure 4-13: VoIP Configuration (Read All)
†Select [ra] to access the followingRead IP Addresssetting:
Figure 4-14: VoIP Configuration (Read IP Address)
†Typebat the net> prompt to return to the main menu.
System/Call Status Mode-- From the main menu, select [s] to accessSystem/Call Status Mode.
The following screen will display:
Figure 4-15: VoIP System/Call Status...](http://img.usermanuals.tech/thumb/5738/85239/w64_triad-xts-installation_d-127.png "Page 128
4-26 VOIP Maintenance and Troubleshooting
Chapter 4 - Maintenance and Troubleshooting
†Select [rr]to access the followingRead Allsettings:
Figure 4-13: VoIP Configuration (Read All)
†Select [ra] to access the followingRead IP Addresssetting:
Figure 4-14: VoIP Configuration (Read IP Address)
†Typebat the net> prompt to return to the main menu.
System/Call Status Mode-- From the main menu, select [s] to accessSystem/Call Status Mode.
The following screen will display:
Figure 4-15: VoIP System/Call Status...")
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VOIP Maintenance and Troubleshooting 4-27
Chapter 4 - Maintenance and Troubleshooting
Trace Setting Mode-- From the main menu, select [t]toaccesstheTrace Setting Mode.The
following screen will display:
Figure 4-17: VoIP Trace Setting Printout
†Select a Trace Setting option and press to change the status.
(example: t s a is used to set a trace for all events)
†Typebat thetrace> prompt to return to the main menu.
Uploading VoIP Firmware Updates-- From the main menu, select [u]andpress.
1. Using Procom,...](http://img.usermanuals.tech/thumb/5738/85239/w64_triad-xts-installation_d-128.png "Page 129
VOIP Maintenance and Troubleshooting 4-27
Chapter 4 - Maintenance and Troubleshooting
Trace Setting Mode-- From the main menu, select [t]toaccesstheTrace Setting Mode.The
following screen will display:
Figure 4-17: VoIP Trace Setting Printout
†Select a Trace Setting option and press to change the status.
(example: t s a is used to set a trace for all events)
†Typebat thetrace> prompt to return to the main menu.
Uploading VoIP Firmware Updates-- From the main menu, select [u]andpress.
1. Using Procom,...")
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4-28 VOIP Maintenance and Troubleshooting
Chapter 4 - Maintenance and Troubleshooting
Ping followed by an IP address receives the following response:
(A“reply from”response indicates that the system can communicate with the other
system. A“timed out”response indicates a faulty connection or problem with the other
system.)
Ping 127.0.0.1 pings the current system to verify that it is being seen and can respond to the
network.
Exiting the Administration Menus-- From the main menu, select [x] and press to...](http://img.usermanuals.tech/thumb/5738/85239/w64_triad-xts-installation_d-129.png "Page 130
4-28 VOIP Maintenance and Troubleshooting
Chapter 4 - Maintenance and Troubleshooting
Ping followed by an IP address receives the following response:
(A“reply from”response indicates that the system can communicate with the other
system. A“timed out”response indicates a faulty connection or problem with the other
system.)
Ping 127.0.0.1 pings the current system to verify that it is being seen and can respond to the
network.
Exiting the Administration Menus-- From the main menu, select [x] and press to...")
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VOIP Maintenance and Troubleshooting 4-29
Chapter 4 - Maintenance and Troubleshooting
Trace Message Description
Field Descriptions:
hhmmss:ms [x] [message-type:origin] messages
1.hhmmss:ms=Timeofevent
†hh= hours
†mm= minutes
†ss=seconds
†ms= milliseconds
2.[x]= Device index (CO) number
3.[message-type:origin]= Type/origin of message
†message-type= Command (CMD, MAKE, DROP, SEND, or ANSWER) or event (EVT )
type
†origin= master processor (MP)-to-peripheral processor (PP) (HDLC), PP-to-MP
(HDLC), or...](http://img.usermanuals.tech/thumb/5738/85239/w64_triad-xts-installation_d-130.png "Page 131
VOIP Maintenance and Troubleshooting 4-29
Chapter 4 - Maintenance and Troubleshooting
Trace Message Description
Field Descriptions:
hhmmss:ms [x] [message-type:origin] messages
1.hhmmss:ms=Timeofevent
†hh= hours
†mm= minutes
†ss=seconds
†ms= milliseconds
2.[x]= Device index (CO) number
3.[message-type:origin]= Type/origin of message
†message-type= Command (CMD, MAKE, DROP, SEND, or ANSWER) or event (EVT )
type
†origin= master processor (MP)-to-peripheral processor (PP) (HDLC), PP-to-MP
(HDLC), or...")
VOIP Maintenance and Troubleshooting 4-29 Chapter 4 - Maintenance and Troubleshooting Trace Message Description Field Descriptions: hhmmss:ms [x] [message-type:origin] messages 1.hhmmss:ms=Timeofevent †hh= hours †mm= minutes †ss=seconds †ms= milliseconds 2.[x]= Device index (CO) number 3.[message-type:origin]= Type/origin of message †message-type= Command (CMD, MAKE, DROP, SEND, or ANSWER) or event (EVT ) type †origin= master processor (MP)-to-peripheral processor (PP) (HDLC), PP-to-MP (HDLC), or toward/from H.323 Table 4-17: HDLC Messages Message Description TRK_CMD_CALL_FST Call start request (FastStart) from MP TRK_CMD_CLR_REQ Call clear request from MP TRK_CMD_CONNECT Call connect request from MP TRK_EVT_CALL_REQ Report an incoming call to MP TRK_EVT_ALERT Report receiving alert (ring) from destination to MP TRK_EVT_CALL_PROC Report receiving call proceed confirmation from destination to MP TRK_EVT_CONNECT Report connecting with destination to MP TRK_EVT_CLR_REQ Report call was disconnected by destination to MP TRK_EVT_CLR_REQ_ACK Acknowledgement of TRK_EVT_CLR_REQ
4-30 VOIP Maintenance and Troubleshooting Chapter 4 - Maintenance and Troubleshooting Table 4-18: H.323 Messages H.323 Message Descriptions RV_MAKE_CALL Make a new call with specified IP:Ext RV_EVT_CALL_STATE_CHANGED Reports changes in call state (dialtone, proceeding, alerting, etc.) RV_EVT_CALL_NEW_CHANNEL Reports that there has been a request to open an incoming channel RV_EVT_CHANNEL_PARAMETERS Specifies parameters for a new channel (G.723.1, G.711, G.729, etc.) RV_EVT_CHANNEL_SET_ADDRESS Specifies the address to which the outgoing media stream should be sent RV_EVT_CHANNEL_SET_RTCP_ADDRESS Specifies the address to which RTCP packets should be sent RV_EVT_CHANNEL_STATE_CHANGED Channel state has been changed (connected, idle, disconnected, etc.) RV_EVT_CALL_NEW_RATE Reports changes in call rate RV_EVT_CALL_CAPABILITIES Reports changes in the remote party’s capabilities RV_EVT_CALL_FACILITY Reports a facility message has arrived RV_EVT_CALL_CAPABILITIES_RESPONSE Reports the response of the remote system to the capabilities that have been sent RV_EVT_CALL_MASTER_SLAVE_STATUS Reports the response of the remote system to the master/slave inquiry RV_DROP_CALL Disconnect a call RV_EVT_NEW_CALL Reports an incoming call RV_EVT_CALL_FASTSTART_SETUP Reports the attempt of the remote stationtousethefaststartprocedure RV_EVT_CALL_INFO Reports incoming call parameters RV_ANSWER_CALL Answers current incoming call RV_SEND_CALL_STATUS_ENQUIRY Sending Status Enquiry message to remote
VOIP Maintenance and Troubleshooting 4-31 Chapter 4 - Maintenance and Troubleshooting Vo I P Tr o u b l e s h o o t i n g Gu i d e Table 4-19: Troubleshooting Symptom Suggestion The channel lights flash continuously in sequence…Reseat the VoIP card, then reset the card. Also check slot assignment in Flash 24. The VoIP card is not responding or has abnormal light appearances…Reset the VoIP card. Reset the entire system if two VoIP card resets do not resolve the issue. If problem remains after resets, check all programming for the VoIP card (especially Flash 24 and Flash 46). Unable to Ping another known IP address on the local network…Verify that the IP address and subnet mask is correct. Check cabling for correct network connections. Contact the network administrator if addresses are correct. Unable to establish call with remote system (immediate error tone)…Verify that the correct line group, extension range, and IP address are entered in Flash 16. Also verify that the Service Switch is set to normal on both systems. Unable to establish call with remote system (delayed error tone)…Have the caller contact their network administrator to verify the router (gateway) IP address is correct (Flash 46, Button #3). Network Address Translation (NAT ) may be in use if going to the internet or using a WAN. Contact the network administrator to discontinue using NAT for the VoIP card.
4-32 VOIP Maintenance and Troubleshooting Chapter 4 - Maintenance and Troubleshooting
Indexi Index A Add-On Boards 1-10 Analog CO/PBX Line Interface Boards 3-23 B Backboard Installation 3-4 Basic Rate Interface Board 1-10, 3-35 BRIB 1-10, 3-35 C Caller ID Installation 3-67 Clock Chain 3-41 CO Line Card Functions (testing) 4-8 CO/PBX Connections 3-23 D Dialing Specifications 2-9 DID Interface Board 3-28, 4-1 DIDB 1-8, 3-28 Digital Station Visual Signals 2-12 Telephone Interface Board 1-7, 3-56 Dimension and Weight 2-9 DIP Switch Postions (SW3) 3-16 Direct Inward Dial Board 1-8 DSS LED/Button Test 4-5 DTIB 3-56 DTIB12 1-7 DTIB24 1-7 DTRU 1-10, 3-28 Installation 3-23, 3-28 DTRU or DTRU4 Installation 3-51 Dual Tone Receiver Unit 1-10 Dump Memory Data 4-18 E Electrical Specifications 2-8 Electronic Telephone Confidence Tones 2-10 Telephone Interface Board 3-46Telephone Signals 2-10 Environment Specification 2-7 ETIB 3-46 Extension Boards 1-7 F FCC Registration Numbers 2-7 Flash ROM Software Update 4-21 Flash ROM Software Update Procedure 4-21 H Headset Installation 3-67 Help Menu (?) 4-18 I ISDN and T1 Clocking 3-38 K Keyset Button Test 4-4 LCD/LED Test 4-4 Self Test 4-4 KSU AC Power Plug 3-10 Grounding 3-9 Installation 3-5 Key Service Unit 1-4 L LCOB 1-9, 3-23 Lightning Protection 3-10 Lithium Battery 3-15 LMU 1-6, 3-18 LMU1/LMU2 1-6, 3-18 Loop Limits 2-7 Loop Start CO Interface Board 1-9, 3-23 M Main Processor Board 1-5 Installation 3-15 Maintenance Access 4-12
iiIndex Message Waiting Unit 1-11 MISB 1-6, 3-19 Miscellaneous Board 1-6 Miscellaneous Functions (testing) 4-11 Miscellaneous Interface Unit Installation 3-19 Modem Settings,adjusting 3-52 Modem Unit 1-11, 3-18 MODU 1-11, 3-18 Monitor 4-17 Mounting Rack (Floor Model) 3-11 MSGU 1-11 MSGU or MSGU48 Board Installation 3-52 O On-Site Equipment 3-4 Optional Mounting Racks 3-11 Rack (Cabinet Model) 3-12 P PCB Installation 3-14 PFTU 3-64 PMU 1-11, 3-17 Power Capacity 3-13 Line Surge Protection 3-10 Supply Unit 1-5 Power Failure Transfer Unit Wiring 3-64 Power Supply Unit Installation 3-13 PRIB 1-9, 3-33 Primary Rate Interface Board 1-9, 3-33 Program Module Unit 1-11, 3-17 PSU 1-5, 3-13 R RAU 1-11 Relay Alarm Unit 1-11 RGU 3-13 RGU3 1-5 Ring Generator Unit 1-5 Installation 3-13 S Serial Interface Unit 1-11, 3-22 Single Line Confidence Tones 2-11Interface Board 3-49 Signals 2-11 Site Preparation 3-3 SIU 1-11, 3-22 Installation 3-22 Station Card Functions (testing) 4-11 System Capacity 2-3 Card Description 2-4 Components 2-4 Configuration Tables 2-6 Functions (testing) 4-9 System & Database Check 4-3 System Capacity 2-6 System Commands DTMF Receiver Trace 4-16 Event Trace Buffer 4-16 Event Trace Mode 4-19 Exit Maintenance 4-12 Exit Monitor Mode 4-20 Modify Memory 4-20 T T-1 Interface Board 1-9, 3-29 T1IB 1-9, 3-29 Troubeshooting PMU 4-9 Troubleshooting 4-4 DSS/BLF Console 4-7 DTIB 4-11 DTRU/DTRU4 4-10 Key Telephones 4-6 LCOB 4-8 MISB 4-10 MODU 4-9 MPB 4-9 PFTU 4-11 PRI/BRI ISDN and T1 4-8 PSU 4-10 RGU 4-11 SLIB 4-7 Trunk Ordering Info 2-9 V Voice Mail Confidence Tones 2-14
Indexiii Voice Over the Internet Protocol Card 1-9, 3-36 VOIP 1-9, 3-36 Maintenance and Troubleshooting 4-24 Voltage Selector Switch 3-13 W Wall Mounting Digital Telephone 3-65 Electronic Telephone 3-64 Wiring Battery Back-Up 3-59 Electronic Keyset 3-63 LCOB 3-26 MISB 3-61 MISU 3-21 MPB and SIU RS232C Port 3-60 Power Failure Transfer 3-64 Single Line Telephone 3-63 SLIB 3-49 Station 3-62