Telrad Digital Avanti Attendant Console User Guide
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Avanti Attendant Console User guide 79-660-0010/A Issue 1 Atc_txt.book Page 1 Wednesday, August 4, 1999 11:56 AM
79-660-0010/A, Issue 1 Avanti Attendant Console User guide Telrad Telecommunications Inc., Woodbury, New York Atc_txt.book Page 2 Wednesday, August 4, 1999 11:56 AM
NOTICE This publication refers to Telrads Avanti Atten- dant Console connected to Telrads DIGITAL KEY BX system, Release SB7, Telrads DIGITAL 400 system, Release DB7, or Telrad’s DIGITAL 1000 system, Release LB7, as of July, 1999. Telrad reserves the right to modify the equipment and the software described herein without prior notice. However, changes made to the equipment or to the software described herein do not neces- sarily render this publication invalid. © 1999 Telrad Telecommunications Inc., Woodbury, New York Atc_txt.book Page 3 Wednesday, August 4, 1999 11:56 AM
79-660-0010/A, Issue 1 Printed in Israel Atc_txt.book Page 4 Wednesday, August 4, 1999 11:56 AM
iii CONTENTS ABOUT YOUR AVANTI TELEPHONE................................................. 1 ATTENDANT CONSOLES AND ATTENDANT POSITIONS ............... 1 ATTENDANT CONSOLE BUTTONS ................................................... 1 ATTENDANT CONSOLE DISPLAY ..................................................... 6 PRINCIPLES OF OPERATION............................................................ 7 SETTING THE VOLUME AND DISPLAY CONTRAST........................ 8 MUTE RING ......................................................................................... 8 DISTINCTIVE RINGING ...................................................................... 9 ANSWERING CALLS......................................................................... 10 HOLD ................................................................................................. 12 TRANSFERRING CALLS .................................................................. 13 SERIAL TRANSFER .......................................................................... 14 INTERNAL CALLS ............................................................................. 16 BARGE IN TO A CONVERSATION ................................................... 16 PAGE CALL ....................................................................................... 17 OUTSIDE CALLS ............................................................................... 18 ABBREVIATED OUTSIDE DIALING.................................................. 18 WAITING FOR AN AVAILABLE OUTSIDE LINE ............................... 19 FLASH (DISCONNECT) .................................................................... 19 FLASH (SIGNAL) ............................................................................... 19 SWITCHING TO TONE DIAL............................................................. 19 ACCOUNT CODES............................................................................ 20 PICK UP ............................................................................................. 21 MESSAGES ....................................................................................... 22 SENDING MESSAGES...................................................................... 22 RECEIVING MESSAGES .................................................................. 23 DELETING MESSAGES .................................................................... 23 ABBREVIATED DIALING PROGRAMMING...................................... 24 SPEED DIAL ...................................................................................... 24 MEMORY BUTTONS ......................................................................... 24 PHONE BOOK ................................................................................... 25 CONFERENCE CALLS...................................................................... 29 CONNECTING TWO LINES .............................................................. 31 CANCEL CALL FORWARD TO THE ATTENDANT .......................... 32 DAY ALERT ....................................................................................... 33 OVERFLOW....................................................................................... 34 SHUTTING DOWN THE CONSOLE.................................................. 35 NIGHT SERVICE ............................................................................... 36 BUSY VERIFICATION ....................................................................... 37 CLEARING AN ALARM DISPLAY ..................................................... 38 Atc_txt.book Page iii Wednesday, August 4, 1999 11:56 AM
iv CLASS OF SERVICE REASSIGNMENT ........................................... 39 DSS UNIT .......................................................................................... 40 DOOR UNIT ....................................................................................... 41 SETTING THE SYSTEM CLOCK ...................................................... 42 ALARM ............................................................................................... 43 NOTE PAD ......................................................................................... 44 CALL COST DISPLAY ....................................................................... 45 FEATURE CODES............................................................................. 46 Atc_txt.book Page iv Wednesday, August 4, 1999 11:56 AM
v Figure 1 Avanti Attendant Console faceplate Atc_txt.book Page v Wednesday, August 4, 1999 11:56 AM
Avanti Attendant console 1
ABOUT YOUR AVANTI ATTENDANT
The Attendant console is a versatile unit which can be pro-
grammed in many different configurations. The configura-
tion of your particular console depends on the size and
special requirements of your system.
ATTENDANT CONSOLES (ATC)
AND ATTENDANT POSITIONS (ATP)
Your DIGITAL telephone system can be served by more
than one attendant. Each attendant operates a telephone
unit called an Attendant console (ATC).
The Attendant console may be configured as the only
attendant serving the extensions, outside lines and call
queues assigned to it.
Alternatively two or more attendants may work in parallel,
in a logical Attendant Position (ATP). All the Attendant con-
soles in the ATP serve the same extensions, outside lines
and queues.
ATTENDANT CONSOLE BUTTONS
The Attendant console is provided with sixteen softkeys, a
four-direction cursor movement key and ENTER button,
and an array of fixed and programmable buttons (see Fig-
ure 1 above).
NOTE
In this guide, all fixed buttons appear in bold type
within brackets, e.g. [ANSWER]
. All softkeys
appear in bold and italicized type, within braces,
e.g.
{SERIAL}. User-programmable button names
appear in capital letters, e.g. SPEED DIAL.
Atc_txt.book Page 1 Wednesday, August 4, 1999 11:56 AM
2 Avanti Attendant console Most of the telephone buttons have dual-color light indica- tors. The color and flash rate of the indicators show the sta- tus of the programmed line, feature or extension. In general, red indicates non-availability (for example, a busy line); green indicates that you are using the feature or line, or that it is available to you. Softkeys Softkeys have several functions which change during the course of call handling. A softkeys function, at any particu- lar moment, is indicated on the console display. To operate a displayed function, press the softkey adjacent to it or beneath it. The softkeys perform the same function as equivalent fixed buttons. The six softkeys to the left of the display panel are used to activate features (menu softkeys). The six softkeys to the right of the display panel are used for Private Hold. You can also use the four-direction cursor movement key to select the desired function and then press ENTER. Icons When you move the cursor to an icon (using the four-direc- tion cursor movement key) an explanation of that icon’s function briefly appears on the display. Icons indicating the status of your set appear on the sec- ond line of the screen and are for display only. Icons indicating the status of a specific call appear on the right hand side of the display, next to the name or number of the trunk or extension. They are activated by pressing the appropriate softkey on the right hand side of the dis- play. Atc_txt.book Page 2 Wednesday, August 4, 1999 11:56 AM
Avanti Attendant console 3 Icons for use in activating or programming features appear on the left hand side and on the bottom line of the display and are activated by pressing the left hand softkeys, the bottom right hand softkey, or the four softkeys across the bottom of the display - or by using the four-direction cursor movement key to place the cursor on the appropriate icon and pressing ENTER. The following list explains the meanings of the icons and when and where they appear on the display. Icon Meaning When you see it Ring Your set is ringing for an external call. Appears on the right side of the display, next to the name or number of the outside line. In use The line is in use. Appears on the right side of the display, next to the name or number of the outside line. Hold The call is on hold. Appears on the right side of the display, next to the name or number of the line on hold. Alarm The alarm is set to ring on your set. Appears on the second line. Recall/Trunk queueYour set is ringing for a call that you left on hold or for a previously busy outside line that you requested. Appears on the right side of the display, next to the name or number of the line or extension. Program Appears on the bottom line. Press to program Phone Book, speed dial, ECC code, or time alarm. Atc_txt.book Page 3 Wednesday, August 4, 1999 11:56 AM