TomTom Go Mobile App For Iphone Reference Guide

							 
 
 
TomTom GO Mobile app 
for iPhone 
Reference Guide 
 
 
  
						

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Contents 
Welcome to navigation with TomTom 5 
Get going 6 
Starting the app .................................................................................................... 6 
Language ............................................................................................................ 6 
Downloading a map ................................................................................................ 7 
Sending information to TomTom ................................................................................ 7 
About TomTom services .......................................................................................... 7 
Updating your GO Mobile app ................................................................................... 8 
Location services................................................................................................... 8 
Installing in your car .............................................................................................. 8 
Running in the background ....................................................................................... 8 
Getting help ........................................................................................................ 8 
Free navigation and Unlimited Navigation 9 
About free navigation ............................................................................................. 9 
Driving with free navigation ..................................................................................... 9 
Upgrading to Unlimited Navigation ............................................................................. 9 
Existing Unlimited Navigation subscription ................................................................. 10 
Whats on the screen 11 
The map view..................................................................................................... 11 
The guidance view ............................................................................................... 12 
The route bar ..................................................................................................... 14 
Distances and the route bar ............................................................................... 14 
Navigation buttons............................................................................................... 15 
Other buttons ..................................................................................................... 16 
Volume control ................................................................................................... 17 
Using gestures .................................................................................................... 17 
Rotating your device ............................................................................................ 18 
Traffic 19 
About TomTom Traffic .......................................................................................... 19 
The route bar ..................................................................................................... 19 
Looking at traffic on the map ................................................................................. 20 
Looking at traffic on your route ............................................................................... 21 
Traffic incidents ................................................................................................. 21 
Approaching a traffic jam warning ........................................................................... 22 
Advanced Lane Guidance ....................................................................................... 23 
Time-dependent speed limits ................................................................................. 23 
Using Quick Search 24 
About search ...................................................................................................... 24 
Planning a route to a POI using search ....................................................................... 24 
Entering search terms ........................................................................................... 26 
Working with search results ................................................................................... 27 
About postcodes ................................................................................................. 29 
About mapcodes ................................................................................................. 29  
						

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List of POI type icons ............................................................................................ 29 
Planning a route 34 
Planning a route to an address using search ................................................................ 34 
Planning a route to a city centre ............................................................................. 36 
Planning a route to a POI using search ....................................................................... 37 
Planning a route using the map ............................................................................... 39 
Planning a route using My Places ............................................................................. 40 
Planning a route using coordinates ........................................................................... 41 
Planning a route using a mapcode ............................................................................ 42 
Planning a route in advance ................................................................................... 43 
Finding a car park ............................................................................................... 45 
Finding a petrol station ......................................................................................... 46 
Changing your route 49 
The Current Route Menu ....................................................................................... 49 
Types of route .................................................................................................... 49 
Avoiding features on a route................................................................................... 50 
Speed Cameras 51 
About speed cameras ........................................................................................... 51 
Crossing into another area or country ....................................................................... 51 
Speed camera warnings ......................................................................................... 51 
Changing the way you are warned ............................................................................ 53 
Reporting a new speed camera ............................................................................... 53 
Confirm or remove a mobile speed camera ................................................................. 53 
Updating locations for cameras and hazards ............................................................... 54 
Danger Zones 55 
About danger zones and risk zones ........................................................................... 55 
Danger zone and risk zone warnings ......................................................................... 55 
Changing the way you are warned ............................................................................ 56 
Reporting a risk zone ............................................................................................ 56 
Updating locations for danger zones and risk zones ....................................................... 57 
My Places 58 
About My Places .................................................................................................. 58 
Setting your home location .................................................................................... 58 
Changing your home location .................................................................................. 58 
Adding a location from My Places ............................................................................. 59 
Add a location to My Places from the map .................................................................. 59 
Adding a location to My Places using search ................................................................ 60 
Deleting a recent destination from My Places .............................................................. 60 
Deleting a location from My Places ........................................................................... 60 
Settings 62 
Appearance ....................................................................................................... 62 
Voices .............................................................................................................. 63 
Maps ................................................................................................................ 63 
Route Planning ................................................................................................... 64 
Sounds and Warnings ............................................................................................ 64  
						

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Warning type ................................................................................................. 65 
Speed Camera Warnings .................................................................................... 65 
Safety Warnings .............................................................................................. 65 
Units ................................................................................................................ 65 
Run in background ............................................................................................... 66 
MyTomTom account ............................................................................................. 66 
System ............................................................................................................. 66 
Support 68 
Product certification 69 
Finding product certification information for your app ................................................... 69 
Addendum 70 
Copyright notices 72  
						

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This Reference Guide explains all you need to know about your new TomTom GO Mobile app for 
iPhone. 
Your GO Mobile app gives you free navigation for a limited distance each month, including Traffic 
and Speed Cameras or Danger Zones. If you drive more, just upgrade to Unlimited Navigation to 
drive without restriction. Select from a one year or three year subscription, depending on your 
driving needs. 
The Get going chapter is a great place to start. Youll learn all about starting up and setting up your 
app, and youll see a quick introduction to TomTom services. To help you avoid traffic delays and 
get to your destination quicker, you can use TomTom services even on the routes you drive every 
day. 
For information about what you see in the app, go to Whats on the screen. 
To plan your first route, go to Planning a route. 
Tip: There are also frequently asked questions (FAQs) at tomtom.com/support. Select the app 
name from the list or enter a search term. 
We hope you enjoy reading about and, most importantly, using your new GO Mobile app! 
Welcome to navigation with TomTom  
						

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Starting the app 
 
GO 
 
 
Tap this button on your device to start the GO Mobile app. 
Starting the app for the first time 
When you start the GO Mobile app for the first time, you see the following screens: 
 Tour - These screens show you the main features of the app. 
 Enable Location Services - You are asked if the app can use your current location. You must 
agree to this so that the app can find your location on the map. 
 Download a Map - You are asked which map you want to install. Select the map you want to 
use. You can download other maps at any time. 
Important: A map is a large file that can take a long time to download. To prevent high data 
charges we advise you to download a map using a Wi-Fi connection. You must download at 
least one map before you can use the GO Mobile app. 
 Your Information - You are asked if you want to send your information to TomTom. If you 
choose not to send your information, you can still plan routes but you cannot use TomTom 
services. Select Yes to send your information. 
 The map view. 
The app has been started before 
If you have started the app before, you see the map view.  
If the app was in the background, you see the last screen you were looking at.  
Language 
The language used for buttons and menus in the GO Mobile app is the same as the language you 
selected in your device settings. If the selected language isnt supported by the GO Mobile app then 
English is used. 
If you change the device language, the voice used for spoken directions and other route instructions 
in the GO Mobile app might not be compatible with the new device language. You will be asked to 
download a compatible voice. 
Important: A voice can be a large file that can take a long time to download. To prevent high data 
charges we advise you to download a voice using a Wi-Fi connection.  
Get going  
						

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Downloading a map 
When you start the GO Mobile app you have to download a map. Choose a map from the list of maps 
shown for your current location. You can select All Maps to see a list of all the maps that are 
available.  
Select a map, then select Download to download the map. 
Tip: Some maps are very large. If you dont have much space on your device, choose a map that 
covers only the area you need. 
Important: A map is a large file that can take a long time to download. To prevent high data 
charges we advise you to download a map using a Wi-Fi connection. You must download at least one 
map before you can use the GO Mobile app. 
When the download is complete, select OK to start the GO Mobile app. 
Map updates 
If a map update is available, the Map Update screen is shown when you start the GO Mobile app. 
The following options are shown: 
 Select Update to download the update.  
 Select Not Now to be informed about the current map update when you next start the app. 
 Select Skip Update to continue using the old map. You can choose to download the next map 
release when it is available.  
Sending information to TomTom 
When you first start the GO Mobile app you are asked for permission to send your location and 
information about how you use the app to TomTom. We use your location to provide TomTom 
services near you and along your route. We learn how you use the app so we can continually 
improve it. 
You can read more about how we use your information, and choose which information you share, by 
going to System in the Settings menu, then selecting Send information then More information. 
Note: If you choose not to send location information to us, you will no longer receive our 
services. This is because services need to send the location of your device to TomTom in order to 
receive the information related to where you are. The end date of your unlimited navigation 
remains the same, even if you do not send this information to us. 
You can find current and more detailed information at tomtom.com/privacy.  
About TomTom services 
TomTom services give you real-time information about traffic and speed cameras or danger zones 
on your route. To help you avoid traffic delays and get to your destination quicker, you can use 
TomTom services even on the routes you drive every day. 
When your device is connected to the Internet, the GO Mobile app is always connected to TomTom 
services - you dont have to do anything to activate TomTom services. 
When you have used all your free navigation, you can still use the map and see TomTom Traffic. 
When you start driving, the app blocks the screen so that you cant use it. You must upgrade to 
Unlimited Navigation to use navigation again, or wait until the next month to use free navigation. 
Note: Some TomTom services might not be available in your current location. 
Important: To use TomTom services you need a continuous data connection. Your mobile operator 
may charge you for using a wireless data connection.   
						

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Updating your GO Mobile app 
Your GO Mobile app can be updated automatically, or you can manually check for an update by 
going to the App Store on your device.  
Location services 
This app needs to know your current location before it can plan routes or give you route instruc-
tions. If you have not given the app permission to access your location you need to enable Location 
Services. You can find Location Services in your device Settings, in the Privacy menu.  
Installing in your car 
Only use a suitable mount to hold your device when you are using it in your car. 
Be careful where you install your device in your car. The device shouldnt block or interfere with 
any of the following: 
 Your view of the road. 
 The controls in your car. 
 Your rear-view mirrors. 
 The airbags. 
You should be able to reach the device easily without leaning or stretching.  
Running in the background 
Your GO Mobile app can run in the background so you can use others apps, for example your phone 
app. If you are driving a planned route, you will continue to hear driving instructions, sounds and 
warnings. 
Select Settings in the Main Menu, then select Run in Background. 
 
Select Run app in the background to allow the app to run in the background. 
Important: You will still use your free navigation when you drive with the app running in the 
background. 
When the app is in the background but inactive, your device will eventually close the app.  
Getting help 
Select Support in the Main Menu to see different ways you can get help. 
 
For warranty and privacy information, go to tomtom.com/legal.  
						

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About free navigation 
Free navigation in the TomTom GO Mobile app for iPhone lets you use all the navigation features of 
the app, including TomTom Traffic and Speed Cameras or Danger Zones, for a fixed amount of free 
monthly kilometres or miles. You can even download any map you want. At the start of every 
month, your free monthly kilometres or miles are topped-up again to the maximum limit.  
Note: You see kilometres or miles depending on what is used in your current location. You can 
change between kilometres and miles by selecting Units in the Settings menu. 
In the main menu, you can see how much free navigation you have remaining. 
You use your free navigation when you are moving, even if you havent planned a route. If you dont 
want to use your free navigation, you must close the app. 
When you have used all your free navigation, you can still use the map and see TomTom Traffic. 
When you start driving, the app blocks the screen so you that cant use it when driving. You must 
upgrade to Unlimited Navigation to use navigation, or wait until the next month to use free 
navigation again. 
If you are going to make longer journeys or use the GO Mobile app more frequently, upgrade to 
Unlimited Navigation.  
Driving with free navigation 
If you are planning a route or driving, you might not have enough free navigation to reach your 
destination. Even if you had enough navigation when you planned your route, changing traffic 
conditions may cause the GO Mobile app to find a quicker route that is longer than your original 
route. 
A message is shown on the screen if you dont have enough free navigation to reach your destina-
tion. 
Upgrade to Unlimited Navigation to make sure you can navigate all the way to your destination. 
Important: You will still use your free navigation when you drive with the app running in the 
background.  
Upgrading to Unlimited Navigation 
Upgrading to Unlimited Navigation means that you can use the TomTom GO Mobile app for iPhone 
for all of your journeys, every day. 
To upgrade to Unlimited Navigation, do the following: 
1. Select the Main Menu button to open the Main Menu.  
 
2. Select the Upgrade button. 
3. Select the duration of Unlimited Navigation that you want to purchase. 
Free navigation and Unlimited Naviga-
tion  
						

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4. Create a new MyTomTom account, or log in to your existing MyTomTom account. 
Important: Take care when choosing a country during account creation. The correct country is 
needed if you make a purchase from TomTom and it cannot be changed after the account has been 
created. 
For more information on MyTomTom accounts, go to tomtom.com/mytomtom. 
Your purchase is completed in the GO Mobile app. If payment is successful, Unlimited Navigation 
starts within a few minutes.  
Existing Unlimited Navigation subscription 
If you reinstalled the GO Mobile app on your device, or you want to install it on a new device, and 
you already have an Unlimited Navigation subscription, select MyTomTom Account in the Settings 
menu and log in to your MyTomTom account again.