Home > Tone Commander > Telephone > Tone Commander 1030 Attendants Guide

Tone Commander 1030 Attendants Guide

    Download as PDF Print this page Share this page

    Have a look at the manual Tone Commander 1030 Attendants Guide online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 24 Tone Commander manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.

    							Se ttin g  th e  C lo c k
    aWhen the console is idle, press the HOLD
    button, then the TRANSFER button, then the
    RELEASE button, then T (8) on the dial pad.
     The current time will be displayed.
     
    SET TIME       11:23
    aPress RELEASE now if you do not wish to
    change the time setting.
    aEnter the time in 12-hour format using the dial
    pad. The display will show the time entered.
    The console has no AM/PM indication.
     (Hour values less than 10 must be preceded
    by a “0” digit.)
     The time set mode will be exited automatically.
    18          Tone Commander 1030 Attendant’s Guide 
    						
    							Ring De lays
    The console can be set to ring after a station or line has rung from
    1 to 9 times. The delay affects only console ringing. The station
    will always ring without a delay, and continue to ring when the
    console is ringing.
    Station ring delays are used for stations that can receive outside
    calls directly (Direct Inward Dialing). Unanswered calls will ring at
    the console after ringing at the station several times.
    Line ring delays are intended for systems with multiple
    answering positions. A backup console can have some or all lines
    set to begin ringing a selected time after the main console begins
    ringing.
    To check ring delay settings:
    aPress the RING DELAY button twice. The
    light above the button will flash.
     
    aPress all DSS or line button(s) to be checked.
     The display will show the ring delay setting for
    each DSS or line button pressed.
    aTo exit ring delay check mode, press the
    RING DELAY button again (the console will
    automatically exit one minute after the last
    keypress).
     
    Each line must be set to ring at one or more consoles with no delay.
    Otherwise, the caller may hear several rings before any console begins
    ringing.
    RING DELAY CHECK
    STATION 23-5
    Tone Commander 1030 Attendant’s Guide          19 
    						
    							To set ring delays:
    aPress the RING DELAY button once. The light
    above the button will turn on.
    aUsing the dial pad, enter the number of rings
    to delay before ringing at the console begins
    (1-9 rings, 0 for no delay, or w for no ringing
    at the console).
    aPress all DSS or line buttons to be set to the
    chosen ring delay value.
     The display will show each DSS or line button
    number and the ring delay value.
     To set all stations (not lines) to the same
    value, press # on the dial pad instead of a
    DSS button.
    aTo exit ring delay set mode, press the RING
    DELAY button again (the console will
    automatically exit one minute after the last
    keypress).
    RING DELAY PROG
     
    RING DELAY - 4
     
    STATION 15 - 4
    or
     ALL DELAY - 4
    20          Tone Commander 1030 Attendant’s Guide 
    						
    							DSS/Autodial Se tup
    Each DSS button may be programmed to autodial up to 24 digits
    or functions, including 0-9, *, #, dial tone detect, a hookflash
    (transfer signal), and a pause. Digits are entered with the dial
    pad. Other console buttons are used to enter the functions –
    these functions are printed below the buttons on the console front
    panel.
    DIAL TONE delays dialing until steady dial tone is present.
    FLASH is used to transfer calls or access special features of
    the telephone system.
    PAUSE is used if a delay is required during dialing.
    IMPORTANT – The first entry of a dialing routine for any button
    used for DSS operation 
    must be a FLASH (F).
    This entry will determine whether features
    associated with DSS operation will apply (Station
    Recall, Line Release with Supervision, Station
    Camp-on, etc.
    Example: FD4710
    Dialing routines, where the first entry is 
    not a FLASH,
    will operate as Autodialing buttons.
    Example: D9D5551982
    A switch inside the Central Processing Unit may be set
    to prevent autodial programming changes. Consult with
    your installer if you cannot program autodial numbers.
    Tone Commander 1030 Attendant’s Guide          21 
    						
    							To program DSS buttons:
    aPress HOLD, then TRANSFER, then
    RELEASE, then P (7) on the dial pad to enter
    autodial programming mode.
     The display will show:
    aPress the DSS button to be programmed. 
     The station status light will turn on.
     The display will show the number currently
    programmed, or “NOT PROGRAMMED”.
    aUsing the dial pad and the labeled DSS
    buttons, enter the sequence to be dialed, or
    press RELEASE to exit autodial programming
    mode without changing the programmed
    number.
     The display will show the number being
    entered.
    aPress HOLD to store the number, then select
    another DSS button to be programmed.
    or
     Press RELEASE to exit autodial programming
    mode 
    without storing the number (or wait for
    automatic exit).
    NOTE – Systems with multiple attendant positions have a single
    set of DSS/Autodial numbers shared by all consoles.
    Numbers may be programmed from any attendant
    position.
     
    PRS7
    HOLD
    TRANSFER
    RELEASEPROGRAM AUTODIAL
    22          Tone Commander 1030 Attendant’s Guide 
    						
    							Name  Display Setup
    Any DSS or line button may have an associated name entry
    which is shown in the display in place of the station or line
    number. Console buttons are used to enter the names –
    characters are printed below the buttons on the console front
    panel.
    DSS buttons must first be programmed with DSS or autodial
    numbers before name entries are assigned. 
    To program name displays:
    aPress HOLD, then TRANSFER, then
    RELEASE, then N (6) on the dial pad to enter
    name programming mode.
     The display will show:
       - this will be followed by a help display.
    aPress the DSS or line button to be
    programmed.
     The station or line status light will turn on.
    aIf the selected button is currently
    programmed, the name will be displayed. 
     If you do not want to change the currently
    programmed name, press HOLD, then select
    another DSS or line button.
    aEnter the name using the labeled console
    buttons; letters are printed on the console
    front panel beneath the buttons. Any existing
    name entry will be overwritten. Do not exceed
    14 characters, including spaces.  
    A switch inside the Central Processing Unit may be set to
    prevent name display programming changes. Consult with
    your installer if you cannot enter or change names.
    MNO6
    HOLD
    TRANSFER
    RELEASENAME ASSIGN
    Tone Commander 1030 Attendant’s Guide          23 
    						
    							 BKSPACE deletes the last character entered.
     CLEAR deletes the entire entry.
    aPress HOLD to store the new name.
    aSelect another DSS or line button to be
    programmed.
    or
     Press RELEASE to exit autodial programming
    mode (or wait for automatic exit).
    NOTE – Systems with multiple attendant positions have a single
    set of names shared by all consoles. Name displays
    may be programmed from any attendant position.
    24          Tone Commander 1030 Attendant’s Guide 
    						
    							Using a Headset
    A headset may be used in place of the handset. Unplug the
    handset cord from the jack on the left side of the console, and
    plug the headset into the jack. Some headsets have a jack for the
    handset, allowing you to switch between the two devices without
    unplugging.
    The 1030 console is compatible with amplified electronic
    headsets only. Contact your system vendor, headset
    manufacturer, or Tone Commander if you have any questions
    regarding headset compatibility.
    Console Care
    Your Tone Commander console is easy to care for. There are no
    specific maintenance requirements.
    Never attempt to clean the console by spraying it with cleaners.
    Do not use solvents or abrasive substances – harm to the
    console finish may result.
    A mild glass cleaner sprayed on a soft cloth is sufficient to clean
    the console. Wipe the console face gently to remove fingerprints
    and surface dirt.
    Although your console is not fragile, it is a precision instrument
    and should be treated as such. Spilling liquids on it may adversely
    affect internal electronics and void your warranty.
    Tone Commander 1030 Attendant’s Guide          25 
    						
    							26          Tone Commander 1030 Attendant’s Guide 
    						
    							11609 49th Place West
    Mukilteo, WA 98275-4255
    (800) 524-0024   (425) 349-1000
    Fax: (425) 349-1010
    www.tonecommander.com
    14-280157  Rev. D
    ©2000 
    						
    All Tone Commander manuals Comments (0)

    Related Manuals for Tone Commander 1030 Attendants Guide