Tone Commander 2260d Attemdants Guide

®
2260d
 Atte n d a n t’ s  G u id e 

Introduction  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  1
Buttons, Display, Indicators  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2
2260d Console  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2
Call Processing Buttons  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  3
Hold Loop Buttons  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  5
Shift Button  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  5
DSS (Direct Station...

ii        Tone Commander 2260d Attendant’s Guide 

The Tone Commander 2260d console is an easy to use
attendant console utilizing ISDN technology. All calls are handled
over a single attendant loop.
The console includes autodialing and station status display for up
to 60 stations.
The features of the Tone Commander 2260d include:
ENHANCED
INCOMING CALL
IDENTIFICATION–Calling and called party identification, call
type, hold status, and other useful
information is shown on a large, easy to
read display.
FLEXIBLE
BUTTON
ASSIGNMENTS–Console button layout may...

Buttons,  Display,  Indicators
2260d Console
®
VOL Buttons
adjust the volume
of the handset and
the console’s ringer.
(see page 20)
SHIFT Button
accesses the stations
represented by the
lower lights next to the
DSS buttons.
(see page 5)Call
Processing
Buttons
(see page 3)
Display
provides the attendant with diverse
information during operation of the
console, including calling and called
party identification, call type, hold
status, and the time of day.
(see page 6)
Dial Pad
used for dialing
and...

Call Processing Buttons
Most call handling operations can be initiated by pressing a single
button. Your console button configuration has been customized
by the installer for your installation.
All buttons except the MAINT, VOL, SHIFT, and Hold Loop
buttons are configurable. Some buttons have an associated light
to indicate an active feature.
Button assignments may include the following:
ANSWER–answers a ringing call.
CALLBACK–after originating a call to a busy station,
automatically calls back the...

SPLIT–toggles between the calling and called parties
during call transfer.
TIME–displays the current network time and date.
UNPARK–retrieves a call that has been parked.
V MAIL
V MAIL 1-2–accesses a voice mail system.
Some features may not be available from your telco central office.
Contact your service provider or installer for more information.
4        Tone Commander 2260d Attendant’s Guide 

Hold Loop Buttons
After the HOLD button is pressed, the active call is placed in the
first available hold loop. The hold type (Hold, Page, etc.) and the
time the call has been on hold (in 10 second increments) is
shown on the bottom line of the display.
The Hold Loop (numbered) button directly beneath the call’s hold
display will connect the held call to the handset.
Press the POLL button, then any Hold Loop button to display call
information for a held call. 
Shift Button
Some stations or autodial...

Display
The status of all calls being processed at the console is shown in
the display.
During normal console operation, the first two lines show
information pertaining to the currently active call. Line 3 shows
ringing call information. Hold type and time on hold for up to 6
calls is shown in line 4.
Line 1 – Talk/Dial
Information about the line or party you are currently connected to
is displayed on line 1.
TA L K will be shown at the left of the display when your handset is
connected to a calling or...

Line 2 – 2nd Party
Information about the second party (not connected to the
handset) is shown on line 2. This is usually the party waiting to be
transferred or conferenced.
In the example below, the caller info has moved to the second
line while the party being transferred to is dialed. The caller is on
hold. 
Lines 1 and 2 will exchange positions when the SPLIT button is
pressed. The party you are connected to always appears on the
top line.
Line 3 – Ringing Calls
The next ringing call is shown in line...