Tone Commander 30e120 Attendants Guide

							30e120
Attendant’s Guide 
						

							Introduction  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  1
Buttons and Indicators  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2
30e Console  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2
120 Console  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  3
Line Buttons  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  4
DSS (Direct Station Select) Buttons  .  .  .  .  .  .  .  .  .  4
Indicator Light Flash Rates  .  .  .  .  .  .  .  .  .  .  .  .  .  .  5
Call Processing Buttons  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  6
Shift Button  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  6
Console Ringing  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  7
Incoming Call Indications  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  7
Operation  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  9
Call Answering  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  9
Transferring Calls  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  10
Busy Override  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  14
Call Hold  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  14
Parking Calls .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  15
Announcing Calls  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  16
Message Waiting  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  17
Call Release  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  18
Call Originating  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  18
Night Service  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  19
Quick Mode  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  20
Adjusting the Handset Volume  .  .  .  .  .  .  .  .  .  .  .  .  .  .  21
Adjusting the Ringer Volume  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  21
Setting the Clock .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  22
Ring Delays  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  23
Console Statistics  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  25
DSS/Autodial Setup  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  26
Name Display Setup  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  28
Using a Headset  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  30
Console Care  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  30  
Contents
Tone Commander 30e120 Attendant’s Guide        i 
						

							FCC Warning
This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when
the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful
interference in which case the user will be required to
correct the interference at his own expense.
ii        Tone Commander 30e120 Attendant’s Guide 
						

							The Tone Commander 30e console provides an easy to use
answering position for Centrex or PABX lines. Calls may be put
on hold or transferred from the console. Your system may have
up to four attendant positions.
The companion 120 BLF/DSS console adds autodialing,
message waiting light control, and station status display for up to
120 stations. Each attendant position can include two 120
consoles, for a maximum capacity of 240 stations.
The features of the Tone Commander 30e/120 include:
PERSONALIZED
STATION
IDENTIFICATION– each station may be optionally displayed
with the user’s or department name.
DSS  (Direct 
Station Select)– autodials a station’s number with a single
button.
INDICATOR
LIGHTS– show the status of each line or station by
various flash rates.
RECALL – an unanswered call extended via a DSS
button will recall the console after a
number of rings set by the installer.
HOLD RECALL – calls left on hold longer than the time
selected by the installer will recall the
attendant.
AUTOMATIC
HOLD– the previous call is automatically placed on
hold when the ANSWER button or another
line button is pressed.
RING DELAY – the attendant can program the console to
begin ringing after the line or station has
rung from 1 to 9 times.
CONSOLE
STATISTICS
RECORDING– the system keeps track of call handling
statistics for each attendant position.
Buttons and indicators on the 30e and 120 consoles are
described on the following pages.  
Introduction
Tone Commander 30e120 Attendant’s Guide        1 
						

							Buttons and Indicators
30e Console
DIAL PAD
used for dialing
and accessing
system features.
DISPLAY
a 20 character display gives the attendant
diverse information during operation of the
console, including a ringing station’s number or
user name. A time of day clock is displayed
when the console is idle.  (see page 7)
CALL
PROCESSING
BUTTONS
(see page 6)
SHIFT
BUTTON
accesses the
stations
represented
by the lower
lights next to
the 120
console’s
DSS buttons.
(see page 6)
VOLUME
BUTTONS
adjust the
volume of
the console’s
ringer and
handset
receiver.
(see page 21)
LINE BUTTONS
select individual telephone
lines for calling or answering,
and access special features
of your system such as
paging.
(see page 4)
2        Tone Commander 30e120 Attendant’s Guide 
						

							120 Console
DSS
BUTTONS
(see page 4)
Tone Commander 30e120 Attendant’s Guide        3 
						

							Line Buttons
Line buttons connect telephone lines to the handset, for incoming
or outgoing calls. Some special features of your telephone
system such as paging, call parking, and busy override are
accessed via line buttons.
DSS (Direct Station Select) Buttons
DSS buttons originate and transfer calls with a single button.
Each button can accommodate two stations. The station
represented by the lower light is accessed by first pressing the
SHIFT button.
Spare DSS buttons may be used for autodialing (speed dialing)
frequently-dialed numbers.
HOLD LIGHTS
winking – line is on hold
flashing – line that has
been on hold for too long
is ringing at the console 
LINE STATUS LIGHTS
off – line is idle, or special feature
is inactive
slow blinking – line is ringing,
but not yet at the console
(delayed ringing)
flashing – line is ringing at the
console, or special feature is
active
flickering – line is currently in
use at the console (I-Use line)
on steady – line is in use at
another console, or special
feature is active
STATION STATUS LIGHTS
off – station is idle
slow blinking – call is ringing at the
station, but not at the console
(delayed ringing)
flashing – call is ringing at both the
station and the console
on steady – station is busy; also
indicates a waiting message after
the MESSAGE button has been
pressed.
flickering – station has been
selected for DSS dialing
4        Tone Commander 30e120 Attendant’s Guide 
						

							Indicator Light Flash Rates
    50% on, 50% off; slow rate
    50% on, 50% off; fast rate
    50% on, 50% off; very fast rate
    mostly off, with brief on flashes
    mostly on, with brief off flashes; fast rate
    mostly on, with brief off flashes; slow rate
    steady on, followed by two quick flashes
flashing
fast flashing
flickering
slow blinking
winking
slow winking
night
= light on          = light off
3 seconds
Tone Commander 30e120 Attendant’s Guide        5 
						

							Call Processing Buttons
Shift Button
Some stations or autodial numbers are represented by the lower
lights next to the 120 console’s DSS buttons. Dialing is initiated
by first pressing and releasing the SHIFT button on the 30e
console, then pressing the DSS button. The 120 console will
automatically switch back to the upper stations after completing
an operation, or you can manually select the upper stations by
pressing the SHIFT button again. The lights beside the button
indicate which group of stations is currently selected.
RELEASE
disconnects
the attendant
from a call RING DELAY
programs or
reads ring
delay values
for lines and
stations
ANSWER
answers the
ringing call
(line or
station) that
is shown in
the displayTRANSFER
used to
manually
transfer calls
or cancel a
DSS selection HOLD
puts the
selected line
on hold PICK UP
answers ringing
station calls not
shown in the
display (used
with DSS)CONNECT
connects
calls to
stations MESSAGE
turns station
message
waiting lights
on or off
(optional)
6        Tone Commander 30e120 Attendant’s Guide 
						

							Console Ringing
Lines
1 or 2 warble tones every 4 seconds indicates a ringing
incoming call on any line.
Incoming call ringing rate is determined by the source of the call, and
depends upon the type of telephone system the 30e/120 consoles are
connected to. Consult with the installer for your system’s ringing rates.
3 warble tones every 4 seconds will be heard when a line that
was left on hold or park too long is ringing at the console
(recall).
Stations
1 (or 3) steady tones every 4 seconds indicates unanswered
station ringing or recall.
The number of tones heard during ringing station calls is selectable
by the installer.
Incoming Call Indications
Ringing calls are queued for answering in the order received.
The display will show the source of the oldest ringing call. The
number of additional calls waiting to be answered is shown on the
right side of the display.
 When a line is accessed and another line rings, the ringing tone is
shortened. This feature allows attendants to process calls with less
background ringing at the console.
 
RNG LIZ BARRETT    3
an unanswered call ringing at a station,
with three additional ringing calls
Tone Commander 30e120 Attendant’s Guide        7