Vodavi Starplus Dhs/dhs-e Technical Manual
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Technical Manual The Answer To Your Company’s Growing Communication Needs DHS TM /DHS-E TM Feature Package 3
FEATURE PACKAGE 3 STARPLUS ® DHS ™ and DHS-E ™ Technical Manual Issue 2—March 2000 Part Number: SP7050-03
Copyright © 2000 VODAVI Technology, Inc. All Rights Reserved This material is copyrighted by VODAVI Technology, Inc. Any unauthorized reproductions, use or disclosure of this material, or any part thereof, is strictly prohibited and is a violation of the Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.). VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases. STARPLUS®and DHS and DHS-E™ are registered trademarks of VODAVI Technology, Inc. CLD/2000 Issue Release Date Changes 12-99 †Feature Package 2 enhancements have been added. †Manual content contains extensive revisions. 23-00 †Feature Package 3 enhancements have been added. †Manual content contains extensive revisions. LIFE SUPPORT APPLICATIONS POLICY VODAVI Technology, Inc. products are not authorized for and should not be used within Life Support applications. Life Support systems are equipment intended to support or sustain life and whose failure to perform when properly used in accordance with instructions provided can be reasonably expected to result in significant personal injury or death. VODAVI Technology, Inc. warranty is limited to replacement of defective components and does not cover injury to persons or property or other consequential damages.
Contents 1Introduction Regulatory Information (U.S.A.) ...........................................................................................................1-1 Telephone Company Notification ................................................................................................1-1 Incidence of Harm ..............................................................................................................................1-1 Changes in Service .............................................................................................................................1-2 Maintenance Limitations .................................................................................................................1-2 Hearing Aid Compatibility ..............................................................................................................1-2 UL/CSA Safety Compliance .............................................................................................................1-2 Notice of Compliance .......................................................................................................................1-2 Toll Fraud and DISA Disclaimer ............................................................................................................1-3 2 DHS Description and Installation DHS General Description ........................................................................................................................2-1 System Technology ...........................................................................................................................2-1 System Components .........................................................................................................................2-1 External Components .......................................................................................................................2-2 System Administration .....................................................................................................................2-3 Key Service Unit (KSU) ......................................................................................................................2-3 Power Supply .......................................................................................................................................2-4 Central Processor Unit (CPU) ..........................................................................................................2-4 3 x 8 Module .........................................................................................................................................2-4 6-Port CO Module ..............................................................................................................................2-5 Standard MOH/BGM Module .........................................................................................................2-6 Option Module ....................................................................................................................................2-6 Digital Key Telephones ....................................................................................................................2-7 Direct Station Selector (DSS) Console ....................................................................... 2-10 2-Port Analog Adapter .................................................................................................................. 2-11 Two-Port Analog Expander ......................................................................................................... 2-12 DHS Technical Specification Tables ................................................................................................. 2-13 Preparation for DHS Installation ....................................................................................................... 2-22 Installation Overview ..................................................................................................................... 2-22 General Site Considerations ........................................................................................................ 2-23 Necessary Tools and Supplies .................................................................................................... 2-23 DHS Installation ...................................................................................................................................... 2-25 System Check-Out .................................................................................................................................. 2-53 Power Up Sequence ....................................................................................................................... 2-53 Feature Upgrade Procedure ............................................................................................................... 2-54
iiMarch 2000 Contents 3 DHS-E Description and Installation DHS-E Description .....................................................................................................................................3-1 System Technology ...........................................................................................................................3-1 KSU Components ...............................................................................................................................3-1 Telephone Components ..................................................................................................................3-2 System Administration .....................................................................................................................3-3 Key Service Unit ..................................................................................................................................3-3 Power Supply .......................................................................................................................................3-4 Central Processor Unit (CPU) ..........................................................................................................3-4 Modem ...................................................................................................................................................3-4 3 x 8 Module .........................................................................................................................................3-4 DHS-E Technical Specification Tables ................................................................................................3-6 DHS-E Installation ................................................................................................................................... 3-14 Installation Overview ..................................................................................................................... 3-14 Necessary Tools and Supplies .................................................................................................... 3-15 DHS-E Installation ................................................................................................................................... 3-17 System Check-Out .................................................................................................................................. 3-37 Power Up Sequence ....................................................................................................................... 3-37 4 Keystation Features and Operation General Conventions ...............................................................................................................................4-1 Soft Button Prompts .........................................................................................................................4-2 Account Code .............................................................................................................................................4-8 Unforced/Unverified .........................................................................................................................4-8 ADP Modular Jack .....................................................................................................................................4-9 Alarm - Station ............................................................................................................................................4-9 Canceling an Alarm ........................................................................................................................ 4-10 Alarm - System ........................................................................................................................................ 4-11 Alternate Answering Position ............................................................................................................ 4-11 Attendant .................................................................................................................................................. 4-12 Attendant Administration ................................................................................................................... 4-12 Authority Code - Traveling Class of Service .................................................................................. 4-14 Automatic Busy Redial .......................................................................................................................... 4-15 Automatic Line Selection .................................................................................................................... 4-16 Canceling an Automatic Line Selection .................................................................................. 4-16 Background Music ................................................................................................................................. 4-17 Busy Lamp Field (BLF) ........................................................................................................................... 4-17 Combination DSS/BLF ................................................................................................................... 4-17 Call Back ..................................................................................................................................................... 4-18 Call Forward ............................................................................................................................................. 4-19 Display .................................................................................................................................. 4-19 Station ................................................................................................................................................. 4-20 Call Forward Modes ........................................................................................................................ 4-20
March 2000iii Contents No Answer ......................................................................................................................................... 4-21 Busy ...................................................................................................................................................... 4-21 Busy/No Answer .............................................................................................................................. 4-21 Idle ........................................................................................................................................................ 4-21 Direct (All Call) .................................................................................................................................. 4-21 Follow Me ........................................................................................................................................... 4-22 Cancel .................................................................................................................................................. 4-22 Caller Identification (ICLID) ................................................................................................................. 4-24 Name/Number Caller ID ................................................................................................. 4-25 Calling Number/Name SMDR ..................................................................................................... 4-27 Answered Call Table ........................................................................................................ 4-28 Unanswered Call Table ................................................................................................................. 4-29 Call Park ..................................................................................................................................................... 4-30 Answer ................................................................................................................................................ 4-31 Call Pickup ................................................................................................................................................. 4-31 Direct ................................................................................................................................................... 4-32 Group ................................................................................................................................................... 4-32 Call Waiting ............................................................................................................................................... 4-32 Camp On .................................................................................................................................................... 4-33 Busy CO Line ..................................................................................................................................... 4-33 Busy Station ...................................................................................................................................... 4-35 Class of Service ........................................................................................................................................ 4-36 Day/Night ........................................................................................................................................... 4-36 CO Line Group Assignment ................................................................................................................ 4-36 CO Line Pool ............................................................................................................................................. 4-37 CO Line Signaling ................................................................................................................................... 4-38 CO Line Type Assignment ................................................................................................................... 4-38 Conference ............................................................................................................................................... 4-39 Supervised ......................................................................................................................................... 4-39 Unsupervised .................................................................................................................................... 4-40 Dial Pulse to DTMF Conversion ......................................................................................................... 4-41 Direct Inward System Access (DISA) ................................................................................................ 4-42 Attendant Access ............................................................................................................................ 4-42 Directory Dial ............................................................................................................................. 4-44 Distinctive Ringing - Station ................................................................................................. 4-45 Do Not Disturb (DND) ........................................................................................................................... 4-46 DND Override .......................................................................................................................................... 4-47 Drop Time-Out ........................................................................................................................................ 4-48 DSS Console ............................................................................................................................... 4-48 Emergency Numbers ............................................................................................................................ 4-52 End-to-End Signaling ............................................................................................................................ 4-52 External Call Forward (ECF) ................................................................................................................. 4-53 Flash ............................................................................................................................................................ 4-53 Feature Button Inquiry ......................................................................................................................... 4-54
ivMarch 2000 Contents Feature Button Programming ........................................................................................................... 4-55 Flexible Line Assignment .................................................................................................................... 4-58 Flexible Receive Assignment ............................................................................................................. 4-59 Flexible Ring Assignment .................................................................................................................... 4-59 Forced Intercom Call Forward ........................................................................................................... 4-59 Forced Tone Ringing ............................................................................................................................. 4-60 Headset Mode ......................................................................................................................................... 4-61 Hold ............................................................................................................................................................. 4-62 Abandon (Loop Supervision) ...................................................................................................... 4-62 Automatic .......................................................................................................................................... 4-63 Call Answer/Select .......................................................................................................................... 4-63 Exclusive ............................................................................................................................................. 4-64 Reminder Time ................................................................................................................................. 4-64 System ................................................................................................................................................. 4-64 Hour Mode Selection ............................................................................................................................ 4-65 Station Hunt Groups ............................................................................................................................. 4-65 I-Hold Indication ..................................................................................................................................... 4-65 I-Use Indication ....................................................................................................................................... 4-66 Intercom Call ............................................................................................................................................ 4-66 Last Number Redial (LNR) .................................................................................................................... 4-67 Letter Scheme .......................................................................................................................................... 4-69 Loud Bell Control (Optional) .............................................................................................................. 4-69 Message ..................................................................................................................................................... 4-70 Outgoing ............................................................................................................................................ 4-70 Executive Notify ............................................................................................................................... 4-72 Message Waiting ................................................................................................................................... 4-73 Music-on-Hold (MOH) ........................................................................................................................... 4-75 Mute ............................................................................................................................................................ 4-75 Muted Ringing ......................................................................................................................................... 4-75 Name In Display ...................................................................................................................................... 4-76 Night Service ........................................................................................................................................... 4-76 On Hook Dialing ...................................................................................................................................... 4-77 Page ............................................................................................................................................................. 4-77 External ............................................................................................................................................... 4-79 Allow/Deny ........................................................................................................................................ 4-79 Meet Me ............................................................................................................................................. 4-80 Pause ........................................................................................................................................................... 4-81 PBX Compatibility .................................................................................................................................. 4-81 Station Lock/Unlock ............................................................................................................................. 4-82 Privacy ........................................................................................................................................................ 4-84 Privacy Release ........................................................................................................................................ 4-84 Private Line ............................................................................................................................................... 4-85 Pulse To Tone Switch-Over ................................................................................................................ 4-85 Recall (Transfer Recall) .......................................................................................................................... 4-86
March 2000v Contents Reminder Tones ...................................................................................................................................... 4-86 Ringing Line Priority .............................................................................................................................. 4-87 Save Dialed Number (SDN) ................................................................................................................. 4-87 Station Message Detail Recording (SMDR) ................................................................................... 4-88 Resource - SMDRX_RATE .............................................................................................................. 4-90 Speed Dialing ........................................................................................................................................... 4-90 Station Feature Status Check ............................................................................................................. 4-92 Station Groups ......................................................................................................................................... 4-93 Station Numbering Plan ...................................................................................................................... 4-93 System Time ............................................................................................................................................. 4-93 Toll Restriction ......................................................................................................................................... 4-94 Tone Detector .......................................................................................................................................... 4-94 Tone/Inter-Digit Duration ................................................................................................................... 4-94 Transfer ...................................................................................................................................................... 4-95 User Name Programming .................................................................................................................... 4-96 User Saved Number Redial (USNR) .................................................................................................. 4-96 Voice Announce (Hands-Free or Privacy) ...................................................................................... 4-97 Voice Mail Button ................................................................................................................................... 4-98 Voice Mail Integration .......................................................................................................................... 4-98 Voice Mail Monitor ...............................................................................................................................4-100 Voice Over Busy ....................................................................................................................................4-101 Voice Recorder ......................................................................................................................................4-103 Volume Control .....................................................................................................................................4-103 Warning Tone ........................................................................................................................................4-104 5 SLT Features and Operation Authority Code ...........................................................................................................................................5-4 Call Back ........................................................................................................................................................5-4 Cancel .....................................................................................................................................................5-4 Call Brokering ..............................................................................................................................................5-5 Call Forward ................................................................................................................................................5-5 Busy .........................................................................................................................................................5-5 Busy/No Answer .................................................................................................................................5-5 Cancel .....................................................................................................................................................5-6 Direct (All Call) .....................................................................................................................................5-6 Follow Me Forward ............................................................................................................................5-6 Idle ...........................................................................................................................................................5-6 No Answer ............................................................................................................................................5-6 Call Operator (Call Attendant) ..............................................................................................................5-6 Call Park Answer ........................................................................................................................................5-7 Call Pickup ....................................................................................................................................................5-7 Direct ......................................................................................................................................................5-7 Group .....................................................................................................................................................5-7 Camp On .......................................................................................................................................................5-8
viMarch 2000 Contents Busy Station .........................................................................................................................................5-8 Busy CO Line ........................................................................................................................................5-8 CO Line Access ...........................................................................................................................................5-8 Line Group ............................................................................................................................................5-8 Specific Line .........................................................................................................................................5-9 Do Not Disturb (DND) ..............................................................................................................................5-9 Flash ............................................................................................................................................................ 5-10 Hold ............................................................................................................................................................. 5-10 Flash ..................................................................................................................................................... 5-10 Retrieve ............................................................................................................................................... 5-11 Retrieve from Another Station ................................................................................................... 5-11 Hot Line (Ring Down) ............................................................................................................................ 5-12 Cancel .................................................................................................................................................. 5-13 Intercom Call ............................................................................................................................................ 5-13 Last Number Redial (LNR) .................................................................................................................... 5-13 Message Waiting .................................................................................................................................... 5-14 Cancel .................................................................................................................................................. 5-14 Send ..................................................................................................................................................... 5-14 Paging ........................................................................................................................................................ 5-14 Meet Me Answer (Meet Me Page) ............................................................................................. 5-14 Port Numbering ...................................................................................................................................... 5-15 2-port Analog Adapter .................................................................................................................. 5-17 Speed Dialing ........................................................................................................................................... 5-18 Dialing ................................................................................................................................................. 5-18 Storing ................................................................................................................................................. 5-18 Station Alarm ........................................................................................................................................... 5-18 Set ......................................................................................................................................................... 5-18 Cancel .................................................................................................................................................. 5-19 Station Lock .............................................................................................................................................. 5-19 Password Change ........................................................................................................................... 5-19 Unlock ................................................................................................................................................. 5-19 Transfer ...................................................................................................................................................... 5-20 6System Programming PC Programming .......................................................................................................................................6-1 Keyset Programming ...............................................................................................................................6-1 Soft Button Prompts .........................................................................................................................6-1 Program Mode Entry ................................................................................................................................6-2 Database Programming Procedural Flow .................................................................................6-8 Station Programming ........................................................................................................................... 6-13 System Type ..................................................................................................................................... 6-13 Station Parameters ......................................................................................................................... 6-13 Day Class of Service (COS) ............................................................................................................ 6-13 Night COS ........................................................................................................................................... 6-14 CO Line Assign ................................................................................................................................. 6-14 Receive Assign .................................................................................................................................. 6-14 Ring Assign ........................................................................................................................................ 6-14
March 2000vii Contents Account Code Forced .................................................................................................................... 6-15 Station Groups ................................................................................................................................. 6-15 Warning Tone ................................................................................................................................... 6-15 Drop Time-Out ................................................................................................................................. 6-16 Station Position ................................................................................................................................ 6-16 Voice Mail Port ................................................................................................................................. 6-16 DSS Owner ......................................................................................................................................... 6-16 CO Line Configuration .......................................................................................................................... 6-17 CO Line Parameters ........................................................................................................................ 6-17 Dialing Type Selection ................................................................................................................... 6-17 Call Abandon .................................................................................................................................... 6-17 CO Line Type Assignment ............................................................................................................ 6-18 Loud Bell Control ............................................................................................................................. 6-18 CO Line Group Assignment ......................................................................................................... 6-18 Private To ........................................................................................................................................... 6-19 Toll Override ...................................................................................................................................... 6-19 Distinct Tone ....................................................................................................................... 6-19 ICLID Port ........................................................................................................................................... 6-19 Call Handling Configuration ............................................................................................................... 6-20 Privacy Release ................................................................................................................................. 6-20 Privacy Release Tone ...................................................................................................................... 6-20 Exclusive Hold Time ....................................................................................................................... 6-21 Flash Time .......................................................................................................................................... 6-21 Reminder Time ................................................................................................................................. 6-21 Park Remind ...................................................................................................................................... 6-21 Pause Time ........................................................................................................................................ 6-22 PBX Code ............................................................................................................................................ 6-22 PBX Auto Pause ................................................................................................................................ 6-22 Dialing Ratio ...................................................................................................................................... 6-22 VM Dialing Ratio .............................................................................................................................. 6-23 Warning Time ................................................................................................................................... 6-23 Recall Time ......................................................................................................................................... 6-23 SLT Hook Flash ................................................................................................................................. 6-23 Direct Inward System Access (DISA) ......................................................................................... 6-24 EXT Call Forward (ECF) .................................................................................................................. 6-25 UNS Conference Time ................................................................................................................... 6-26 Operator Code ................................................................................................................................. 6-26 UNS Conference .............................................................................................................................. 6-26 Auto Busy Redial .............................................................................................................................. 6-26 Call Abandon Time ......................................................................................................................... 6-27 Ring ALT Position ............................................................................................................................ 6-27 CO Line Preset Forward ................................................................................................................ 6-27 Wait (ICLID) ........................................................................................................................................ 6-28 VM Monitor Time ............................................................................................................................. 6-28