Vodavi Starplus Hybrid Key Telephone System Installation Manual

							STARPLUS 
digital systems 
HYBRID KEY TELEPHONE SYSTEMS 
. 
/ GENERAL DESCRIPTION, 
INSTALLATION AND 
MAINTENANCE MANUAL 
TM 
MM 
vo3Avl 
COMMUNICATIONS 
SYSTEMS  
						

							STARPLUS@ SPD 1428 & 2858 Digital Key Telephone Systems 
SECTION 100 
SECTION 200 
SECTION 210 
SECTION 220 
SECTION 300 
SECTION 310 
SECTION 320 
SECTION 400 
SECTION 500 
SECTION 600 
SECTION 610 
SECTION 620 
SECTION 630 
SECTION 640 
SECTION 645 
SECTION 650 
SECTION 655 
SECTION 660 
SECTION 665 
SECTION 700 
SECTION 800 
APPENDIX A 
APPENDIX B 
APPENDIX C 
QUICK REFERENCE TABLE OF CONTENTS 
INTRODUCTION ....................................................................................... 108-l 
KEY STATION FEATURE DESCRIPTIONS ................................... 200-l 
SINGLE LINE TELEPHONE FEATURE DESCRIPTION ............ 210-1 
ATTENDANT FEATURE DESCRIPTION 
......................................... 220-l 
STATION FEATURE OPERATION 
.................................................... 300-l 
SLT FEATURE OPERATION ............................................................... 31 o-1 
AITENDANT FEATURE OPERATION ............................................. 320-l 
GENERAL DESCRIPTION .................................................................... 400-l 
INSTALLATION ........................................................................................ 500-l 
CUSTOMER DATA BASE PROGRAMMING ................................. 600-l 
SYSTEM PARAMETERS PROGRAMMING ................................... 610-l 
CO LINE ATTRIBUTES PROGRAMMING ...................................... 620-l 
STATION ATTRIBUTES PROGRAMMING ..................................... 630-l 
UNIFORM CALL DISTRIBUTION (UCD) ......................................... 640-l 
VOICE MAIL GROUPS (VM) 
................................................................ 645-l 
EXCEPTION TABLES PROGRAMMING ......................................... 650-l 
LEAST COST ROUTING PROGRAMMING .................................... 655-l 
INITIALIZE DATA BASE PARAMETERS 
........................................ 680-l 
PRINTING SYSTEM DATA BASE PARAMETERS ...................... 665-l 
SYSTEM CHECKOUT ............................................................................ 700-1 
MAINTENANCE AND TROUBLESHOOTING ................................ 800-l 
CUSTOMER DATABASE PROGRAMMING ....................................... A-l 
DIGITAL SYSTEMS PART NUMBERS ................................................ B-l 
ICLID GENERAL DESCRIPTION ........................................................... C-I 
issue 1, November 1991 i  
						

							Digital Key Telephone Systems STARPLUS@ SPD 1428 & 2856 
SECTION 100 
100.1 
100.2 
100.3 
100.4 
SECTION 200 
200.1 
200.2 
200.3 
200.4 
200.5 
200.6 
200.7 
200.8 
200.9 
200.10 
200.11 
200.12 
200.13 
200.14 
200.15 
200.16 
200.17 
200.18 
200.19 
200.20 
TABLE OF CONTENTS 
INTRODUCTION 
....................................................................................... 100-l 
PURPOSE 
....................................................................................................... 
100-l 
REGULATORY 
INFORMATION (USA) .......................................................... 
100-l 
A. 
Telephone Company Notification 
................................................... 
100-l 
B. Incidence of Harm 
.......................................................................... 
100-l 
C. Changes in Service 
........................................................................ 
100-l 
D. 
Maintenance Limitations.. ............................................................... 
100-l 
E. 
Notice of 
Compliance ..................................................................... 
100-l 
F. 
Hearing Aid Compatibility.. ............................................................. 
100-2 
G. OPX Circuit 
.................................................................................... 
100-2 
REGULATORY INFORMATION 
(CANADIAN) ............................................... 
100-2 
A. 
Notice ............................................................................................. 
100-2 
B. 
Explanation of Load Number 
.......................................................... 
100-2 
C. Maintenance 
Limitations.. ............................................................... 
loo-2 
D. 
Notice of Compliance 
..................................................................... 
100-2 
E. OPX Circuit 
.................................................................................... 
100-3 
UUCSA SAFETY COMPLIANCE 
................................................................... 
100-3 
KEY STATION FEATURE DESCRIPTIONS 
.................................... 200-l 
ACCOUNT CODES 
........................................................................................ .200-l 
ATTENDANT RECALL 
................................................................................... .200-l 
AUTOMATIC LINE ACCESS 
......................................................................... .200-l 
AUTOMATIC NIGHT SERVICE 
..................................................................... -200-l 
AUTOMATIC PAUSE INSERTION WITH 
SPEED DIAL.. 
.............................. .200-l 
AUTOMATIC PRIVACY 
................................................................................. -200-l 
AUTOMATIC SELECTION 
............................................................................. .200-l 
BACKGROUND MUSIC 
................................................................................. .200-l 
BATTERY 
BACK-UP (MEMORY). 
................................................................. .200-l 
BUSY LAMP FIELD (BLF) 
............................................................................. .200-l 
CALL ANNOUNCE - PRIVACY 
...................................................................... 
200-l 
CALL BACK 
............................. ..~ 
................................................................... .200-l 
CALL FORWARD: STATION 
......................................................................... .200-l 
A. Call Forward . All Calls 
.................................................................. .200-l 
B. Call Forward . Busy 
........................................................................ 
200-7 
C. Call Forward . No Answer 
............................................................. .200-7 
D. Call Forward . Busy/No Answer 
.................................................... .200-7 
E. Call Forward 
. Off-Net 
................................................................... .200-7 
CALL FORWARD: PRESET 
........................................................................... 
200-7 
A. Preset Call 
Forward . Stations 
...................................................... .200-7 
B. Preset Call Forward 
. Hunt Groups 
............................................... .200-7 
C. 
Preset Call Forward . UCD 
Groups.. 
............................................. .200-7 
D. Preset Call Forward 
. VM Groups 
................................................. .200-7 
E. 
Preset Call Forward 
. Off-Net.. ............ ........................................... 
200-7 
CALLING 
STATION TONE MODE 
OPTION 
................................................. .200-8 
CALL PARK 
.................................................................................................... 
200-8 
CALL PICK-UP. 
................................................................................................ 
200-8 
A. Group Pick-up 
............................................................................... .200-8 
B. Directed Call Pick-up 
.............................................. ..” .................... 
200-8 
CALL TRANSFER 
........................................................................................... 
200-8 
CAMP-ON ....................................................................................................... 
200-8 
CAMP-ON RECALL 
......................................................................................... 
200-8 
ii 
Issue 1, November 1991  
						

							Issue 1, November 1991 . . . 
III  200.21 
200.22 
200.23 
200.24 
200.25 
200.26 
200.27 
200.28 
200.29 
200.30 
200.31 
200.32 
200.33 
200.34 
200.35 
200.36 
200.37 
200.38 
200.39 
200.40 
200.41 
200.42 
200.43 
200.44 
200.45 
200.46 
200.47 
200.48 
200.49 
200.50 
200.51 
200.52 
200.53 
200.54 
200.55 
200.56 
200.57 
200.58 
200.59 CANNED TOLL RESTRICTION.. ................................................................... 200-8 
CENTREX COMPATIBILITY.. ................................................................ h.. .... 200-8 
A. 
Flex Button Programming .............................................................. 200-8 
B. Off-hook Preference ...................................................................... 200-8 
C. Private Line appearance.. .............................................................. 200-8 
D. Programmable Flash Timer.. ......................................................... 200-8 
E. Programming 
l , #, and Hook-Flashes into Speed Dial .................. 200-9 
CENTREX/PBX TRANSFER.. ........................................................................ 200-9 
CHAINING SPEED BINS 
............................................................................... 200-9 
CO LINE ACCESS 
......................................................................................... 200-9 
CO LINE CLASS OF SERVICE.. .................................................................... 200-9 
CO LINE CONTROL (CONTACT). ................................................................. 200-9 
CO LINE GROUPS.. ....................................................................................... 200-9 
CO LINE LOOP SUPERVISION.. ................................................................... 200-9 
CO LINE QUEUE ........................................................................................... 
200-9 
CO LINE INCOMING RINGING ASSIGNMENT.. ........................................... 200-9 
CO RING DETECT 
......................................................................................... 200-9 
CONFERENCE 
............................................................................................ 200-l 0 
A. 
Add On Conference ..................................................................... 200-l 0 
B. Multi-Line Conference.. ................................................................ 200-l 0 
C. 
Unsupervised Conference ........................................................... 200-l 0 
CONFERENCE ENABLE/DISABLE.. ........................................................... 200-10 
DATA BASE PRINTOUT (DUMP) ................................................................ 200-l 0 
DAY/NIGHT CLASS OF SERVICE (COS) ................................................... 200-10 
DEFAULT BUTTON MAPPING.. .................................................................. 200-l 0 
DIAL PULSE SENDING ............................................................................... 
200-l 0 
DIALING PRIVILEGES.. ............................................................................... 200-l 0 
DIRECT INWARD SYSTEM ACCESS (DISA) ............................................. 200-10 
A. Programmable Access.. ............................................................... 200-l 0 
B. CO Line Group Access.. .............................................................. 200-l 0 
C. 
Station Access.. ........................................................................... 200-l 0 
D. Trunk-to-Trunk: 
............................................................................ 200-l 0 
DIRECT STATION SELECTION .................................................................. 200-10 
DIRECTED CALL PICKUP.. ......................................................................... 200-12 
A. Call Pick-up - Station ................................................................... 200-12 
B. 
Call Pick-up - UCD Groups.. ........................................................ 200-12 
DISABLE OUTGOING CO LINE ACCESS.. ................................................. 200-12 
DO NOT DISTURB (DND). ........................................................................... 200-12 
A. One-Time Do Not Disturb ............................................................ 200-12 
DTMF SENDING 
.......................................................................................... 200-12 
EMERGENCY TRANSFER.. ........................................................................ 200-12 
END TO END SIGNALLING.. ....................................................................... 200-12 
EXCLUSIVE HOLD 
..................................................................................... 200-l 2 
EXECUTIVE OVERRIDE 
............................................................................. 200-l 2 
EXECUTIVE/SECRETARY TRANSFER.. .................................................... 200-12 
EXTERNAL NIGHT RINGING.. .................................................................... 200-12 
FLASH .......................................................................................................... 200-12 
FLASH ON INTERCOM 
............................................................................... 200-l 3 
FLASH WITH SPEED DIAL.. ........................................................................ 200-13 
FLEXIBLE ATTENDANT 
.............................................................................. 200-l 3 
FLEXIBLE BUT-TON ASSIGNMENT ............................. A.. ........................... 200-13 
FORCED ACCOUNT CODES.. .................................................................... 200-13 
FORCED LEAST COST ROUTING (LCR) ................................................... 200-13 
GROUP CALL PICK-UP.. ............................................................................. 200-13  
						

							Digital Key Telephone Systems STARPLUS@ SPD 1428 & 2856 
200.60 
200.61 
200.62 
200.63 
200.64 
200.65 
200.66 
200.67 
200.68 
200.69 
200.70 
200.71 
200.72 
200.73 
200.74 
200.75 
200.76 
200.77 
200.78 
200.79 
200.80 
200.81 
200.82 
200.83 
200.84 
200.85 
200.86 
200.87 
iv 
Issue 1, November 1991  HEADSET COMPATIBILITY 
......................................................................... 
200-l 3 
HEADSET MODE 
......................................................................................... 
200-l 3 
HEARING AID COMPATIBLE 
...................................................................... 
200-l 3 
HOLD PREFERENCE 
................................................................................... 
200-l 3 
HOLD RECALL 
............................................................................................. 
200-l 4 
HOT LINE/RING DOWN 
............................................................................... 
200-14 
HUNT GROUPS 
............................................................................................ 
200-l 4 
A. 
Pilot Hunting 
................................................................................ .200-14 
B. Station Hunting 
............................................................................ .200-14 
C. Hunt Group Chaining 
................................................................... 
200-l 4 
INCOMING CO LINES OFF-NET FORWARD (VIA SPEED DIAL). 
............ .200-14 
INTERCOM CALLING 
.................................................................................. .200-14 
INTERCOM SIGNALING SELECT 
.............................................................. .200-l 4 
LAST NUMBER REDIAL (LNR) 
.................................................................... 
200-14 
LCD INTERACTIVE DISPLAY 
..................................................................... .200-l 4 
LEAST COST ROUTING (LCR) 
................................................................... .200-l 4 
A. LCR 3-Digit Table 
......................................................................... 
200-l 4 
B. 
LCR 6-Digit Table (Off ice Codes). 
............................................... .200-l 5 
C. Route List Tables 
......................................................................... 
200-l 5 
D. 
Insert/Delete Tables 
..................................................................... 
200-l 5 
E. Weekly Time Tables 
..................................................................... 
200-l 5 
F. Daily Start Time Tables 
............................................................... .200-l 5 
G. Exception Tables 
.......................................................................... 
200-l 5 
H. Default LCR Database 
................................................................ .200-15 
I. LCR Routing for Toll Information 
................................................. 
200-l 5 
LOOP BUTTON CO LINE ACCESS 
............................................................. 
200-l 5 
MEET ME PAGE 
........................................................................................... 
200-l 5 
MESSAGE WAITING 
.................................................................................... 
200-15 
MESSAGE WAITING REMINDER TONE 
..................................................... 
200-l 5 
MUSIC ON HOLD 
......................................................................................... 
200-l 5 
MUTE KEY .................................................................................................... 
200-l 6 
NAME IN LCD DISPLAY 
............................................................................... 
200-l 6 
NIGHT SERVICE 
.......................................................................................... 
200-16 
A. Manual Operation 
......................................................................... 
200-l 6 
B. 
Automatic Night 
Mode Operation 
................................................ .200-16 
C. Weekly Night Mode Schedule 
...................................................... 
200-l 6 
D. Night 
Class of Service (COS). 
..................................................... .200-16 
E. Universal Night Answer (UNA). 
................................................... .200-i 6 
F. Night 
Ringing Assignments 
......................................................... .200-l 6 
G. External Night Ringing.. 
................................................................ 
200-l 6 
OFF-HOOK PREFERENCE 
.......................................................................... 
200-l 6 
A. Auto Line Access 
......................................................................... 
200-16 
B. Auto Feature Access 
.................................................................... 
200-l 6 
C. Hot Line/Ring Down 
..................................................................... 
200-l 6 
D. Intercom Access 
........................................................................... 
200-I 6 
E. 
User Programmable Preference 
.................................................. 
200-l 6 
OFF-HOOK SIGNALLING 
............................................................................ .200-l 7 
OFF-PREMISE EXTENSIONS (OPX) 
......................................................... .200-l 7 
ON HOOK DIALING 
...................................................................................... 
200-l 7 
ON LINE PROGRAMMING 
........................................................................... 
200-l 7 
PAGE/RELAY CONTROL 
.......................................................... . 
................. .200-l 7 
PAGING 
....................................................................................................... .200-l 7 
A. External Paging 
........................................................................... .200-17 
B. 
Internal Paging 
............................................................................ . 200-17  
						

							STARPLUS@ SPD 1428 & 2856 
Digital Key Telephone Systems 
200.88 
200.89 
200.90 
200.91 
200.92 
200.93 
200.94 
200.95 
200.96 
200.97 
200.98 
200.99 
200.100 
200.101 
200.102 
200.103 
200.104 
200.105 
200.106 
200.107 
200.108 
200.109 
200.110 
200.111 
200.112 
200.113 
SECTION 210 
210.1 
210.2 
210.3 
210.4 
210.5 
210.6 C. Paging Access Restriction 
........................................................... 200-l 7 
PAUSE TIMER ......................................................................................... t ... 
200-17 
PBX DIALING CODES 
................................................................................. 200-17 
PERSONALIZED MESSAGES 
..................................................................... 200-17 
A. 
Personalized Message Code on a Flex Key.. .............................. 200-17 
POOL BUTTON OPERATION 
...................................................................... 200-18 
PREFERRED LINE ANSWER.. .................................................................... 200-18 
PRIVACY RELEASE 
.................................................................................... 200-l 8 
A. Per Station Option ....................................................................... 200-l 8 
B. Per CO Line Option ..................................................................... 200-l 8 
PRIVATE LINE ............................................................................................. 
200-l 8 
PULSE-TO-TONE SWITCHOVER ............................................................... 200-l 8 
RANGE PROGRAMMING ............................................................................ 
200-18 
REMOTE ADMINISTRATION ..................................................................... 200-18 
REMOTE SYSTEM MONITOR AND MAINTENANCE.. ............................... 200-18 
A. Remote System Monitor .............................................................. 200-l 8 
B. 
Remote System Maintenance.. .................................................... 
200-l 9 
SAVE NUMBER REDIAL (SNR) .................................................................. 200-19 
SINGLE LINE TELEPHONE (SLT) COMPATIBILITY.. ................................ 200-19 
STATION MESSAGE DETAIL RECORDING (SMDR). ................................ 
200-19 
SPEAKERPHONE.. .......... 
............................................................................ 200-19 
STATION CLASS OF SERVICE .................................................................. 200-19 
STATION SPEED DIAL 
................................................................................ 
200-l 9 
SYSTEM CAPACITY 
................................................................................... 200-l 9 
A. Up to 14x28 Configuration: .......................................................... 200-19 
B. Up to 28x56 Configuration.. ......................................................... 200-19 
SYSTEM HOLD ............................................................................................ 
200-l 9 
SYSTEM SPEED DIAL 
................................................................................. 200-19 
TOLL RESTRICTION (TABLE DRIVEN). ..................................................... 200-19 
TRANSFER RECALL 
................................................................................... 200-20 
UNIFORM CALL DISTRIBUTION (UCD) ..................................................... 200-20 
A. 
Alternate UCD Group Assignments.. ........................................... 200-20 
B. Overflow Station Assignments.. ................................................... 200-20 
C. Incoming CO Direct Ringing 
........................................................ 200-20 
D. 
Recorded Announcements 
(RAN) 
............................................... 200-20 
E. Number of Calls in Queue Display.. ............................................. 200-20 
F. UCD Auto Wrap-Up w/Timer ...................................................... 200-20 
G. UCD No-Answer Timer ................................................................ 200-20 
H. UCD Available / Unavailable Mode.. ............................................ 200-20 
UNIVERSAL NIGHT ANSWER (UNA) 
......................................................... 200-20 
VOICE MAIL GROUPS (VM). ....................................................................... 200-21 
A. 
VM In-Band Signaling Integration.. .............................................. 200-21 
B. 
VM Message Waiting Indication .................................................. 200-21 
C. VM CO Disconnect Signal - Pass Thru.. ...................................... 200-21 
D. VM Tone Mode Calling Option.. ................................................... 200-21 
VOLUME CONTROLS ................................................................................. 200-21 
SINGLE LINE TELEPHONE FEATURE DESCRIPTION.. .......... 210-1 
ACCOUNT CODE .......................................................................................... 210-l 
AUTOMATIC LINE ACCESS.. ........................................................................ 
21 O-l 
CALL FORWARD 
............................................................ . .............................. 
210-l 
CAMP ON 
....................................................................................................... 210-l 
CONFERENCE .............................................................................................. 210-l 
CONFERENCE /WITH PERSONAL PARK.. .................................................. 21 O-l 
Issue 1, November 1991 
V  
						

							Digital Key Telephone Systems STARPLUS@ SPD 1428 & 2856 
210.7 
210.8 
210.9 
210.10 
210.11 
210.12 
210.13 
210.14 
210.15 
210.16 
210.17 
210.18 
210.19 
210.20 
4 
SECTION 220 
220.1 
220.2 
220.3 
220.4 
220.5 
220.6 
220.7 
220.8 
220.9 
220.10 
220.11 
220.12 
220.13 
SECTION 300 
300.1 
300.2 
300.3 
300.4 
300.5 
300.6 
300.7 
300.8 
300.9 
300.10 
300.11 
300.12 
300.13 
300.14 DIRECT OUTSIDE LINE ACCESS.. 
............................................................. ..210- 1 
DIRECT OUTSIDE LINE RINGING 
............................................................... .2.10-l 
DIRECTED CALL PICK UP 
............................................................................ 
21 o-1 
DO NOT DISTURB 
......................................................................................... 
210-l 
GROUP CALL PICK UP 
................................................................................. .21 o-1 
INTERCOM CALLING 
.................................................................................... .210-l 
MESSAGE WAITING/CALL BACK.. 
.............................................................. .21 O-l 
NIGHT SERVICE 
........................................................................................... .21 o-2 
OFF-HOOK PREFERENCE.. 
......................................................................... .21 O-2 
PERSONAL PARK .......................................................................................... 
210-2 
QUEUING ....................................................................................................... 
21 o-2 
STATION SPEED DIAL 
.................................................................................. 
21 o-2 
SYSTEM SPEED DIAL 
.................................................................................. .210-2 
TRANSFER 
.................................................................................................... .21 o-2 
AlTENDANT FEATURE DESCRIPTION 
......................................... 220-I 
ATTENDANT DISABLE 
OUTGOING ACCESS.. 
........................................... .220-l 
AlTENDANT OVERFLOW 
............................................................................. 
220-l 
All-ENDANT OVERRIDE 
.............................................................................. .220-l 
ATTENDANT POSITION 
............................................................................... .220-l 
ATTENDANT RECALL 
................................................................................... .220-l 
AUTOMATIC NIGHT MODE 
.......................................................................... .220-l 
INCOMING CO LINE OFF-NET FORWARD.. 
............................................. .0.220-l 
TIME AND DATE PROGRAMMING 
.............................................................. .220-l 
ATTENDANT SEARCH.. 
................................................................................ .220-2 
BUSY LAMP FIELD INDICATORS.. 
.............................................................. .220-2 
DIRECT STATION CALLING 
......................................................................... .220-2 
MAPPING OPTIONS 
..................................................................................... -220-2 
RELEASE KEY ............................................................................................... 
220-3 
STATION FEATURE OPERATION .................................................. 
.-.300-l 
INTRODUCTION 
............................................................................................ .300-l 
KEY TELEPHONE STATION FEATURES 
.................................................... .300-l 
ANSWERING AN OUTSIDE CALL 
................................................................ .300-4 
PLACING AN OUTSIDE CALL ON HOLD 
..................................................... .300-4 
ANSWERING A RECALL 
.............................................................................. .300-4 
ACCOUNT CODES 
........................................................................................ .300-4 
DISABLE OUTGOING CO LINE ACCESS.. 
.................................................. .300-4 
PLACING AN OUTSIDE CALL (Automatic Line 
Selection) ........................... .300-4 
BACKGROUND MUSIC (Optional) 
................................................................ .300-4 
AUTOMATIC SELECTION 
............................................................................. .300-4 
CALL BACK 
................................................................................................... .300-4 
CALL FORWARD: STATION 
......................................................................... .300-5 
A. Call Forward - All Calls.. 
................................................................ .300-5 
B. Call Forward - No Answer 
............................................................. -300-5 
C. Call Forward - Busy 
....................................................................... .300-5 
D. Call Forward - Busy/No Answer 
.................................................... .300-5 
E. Call Forward - Off-Net (via speed dial). ......................................... .300-5 
F. Call Forward - UCD Groups 
.......................................................... .300-6 
G. Call Forward - Voice Mail Groups 
................................................. .300-6 
H. Call Forward - Hunt Groups .................................... 
I ...................... 
300-6 
CALL FORWARD: PRESET 
.......................................................................... .300-6 
CALL FORWARD: CO LINES 
........................................................................ .300-6 
A. Incoming CO Lines Off-Net (via speed 
dial). ................................. .300-6 
vi 
Issue 1, November 1991  
						

							STARPLUS@ SPD 1428 & 2856 
Digital Key Telephone Systems 
300.15 
300.16 
300.17 
300.18 
300.19 
300.20 
300.21 
300.22 
300.23 
300.24 
300.25 
300.26 
300.27 
300.28 
300.29 
300.30 
300.31 
300.32 
300.33 
300.34 
300.35 
300.36 
300.37 
300.38 
300.39 
300.40 
300.41 
300.42 
300.43 
300.44 
300.45 
300.46 
300.47 
300.48 
300.49 
300.50 
300.51 
300.52 
300.53 
300.54 
300.55 
300.56 
300.57 
300.58 
300.59 
SECTION 310 
310.1 
310.2 CALLING STATION TONE MODE OPTION 
.................................................. 300-7 
CALL PARK 
............................................................................................ 
r.. ..... 
300-7 
CALL PICK-UP: GROUP 
................................................................................ 300-7 
CALL TRANSFER 
.......................................................................................... 300-7 
TRANSFERRING CO CALLS TO A STATION FORWARDED TO VM 
........ .300-7 
CAMP-ON ....................................................................................................... 
300-8 
CO LINE ACCESS 
......................................................................................... 300-8 
QUEUING 
....................................................................................................... 300-8 
CONFERENCE COMBINATIONS 
.................................................................. 300-8 
DIRECTED CALL PICK-UP 
............................................................................ 300-9 
DIRECT INWARD SYSTEM ACCESS (DISA) 
............................................... 300-9 
DO NOT DISTURB 
......................................................................................... 300-9 
A. One-Time Do Not Disturb 
.............................................................. 300-9 
EXCLUSIVE HOLD 
........................................................................................ 300-9 
EXECUTIVE OVERRIDE 
............................................................................. 300-10 
EXECUTIVE/SECRETARY TRANSFER.. .................................................... 
300-l 0 
FLASH .......................................................................................................... 
300-10 
FLASH ON INTERCOM 
............................................................................... 300-I 0 
FLEXIBLE BUITON ASSIGNMENT 
............................................................ 300-l 0 
HEADSET MODE ......................................................................................... 
300-l 1 
INTERCOM CALLING 
.................................................................................. 300-l 1 
INTERCOM TRANSFER 
.............................................................................. 300-12 
LAST NUMBER REDIAL 
.............................................................................. 300-12 
LEAST COST ROUTING 
.............................................................................. 300-12 
LCR QUE CANCEL ...................................................................................... 
300-12 
MEET ME PAGE 
.......................................................................................... 300-12 
MESSAGE WAITING ............. 
...................................................................... 300-12 
MUTE KEY ................................................................................................... 
300-l 3 
OFF-HOOK PREFERENCE 
......................................................................... 300-l 3 
PAGING ........................................................................................................ 
300-13 
PBX/CENTREX TRANSFER 
........................................................................ 300-l 3 
PERSONALIZED MESSAGES 
..................................................................... 300-13 
PERSONALIZED MESSAGE CODE ON A FLEX KEY ............................... 300-l 3 
PRIME FLEX 
BU-ITON PROGRAMMING ................................................... 300-13 
PROGRAMMING YOUR NAME INTO THE LCD DISPLAY 
......................... .300-14 
PULSE TO TONE SWITCHOVER 
............................................................... 300-l 4 
SAVE NUMBER REDIAL 
............................................................................. 300-14 
PROGRAMMING PBX/CENTREX CODES ONTO A FLEX BUTTON 
......... 300-14 
SPEAKERPHONE 
........................................................................................ 300-14 
STATION SPEED DIAL ................................................................................ 300-15 
STORING SPEED NUMBERS 
..................................................................... 300-15 
SYSTEM SPEED DIAL 
................................................................................. 300-15 
UNIFORM CALL DISTRIBUTION (UCD) ..................................................... 300-15 
A. 
Number of Calls in Queue Display.. ............................................. 
300-15 
B. Available/Unavailable Mode 
........................................................ 
300-15 
C. No-Answer Timer 
......................................................................... 
300-16 
UNIVERSAL NIGHT ANSWER (UNA) ......................................................... 
300-16 
VOICE MAIL OPERATION (VM) 
.................................................................. 300-16 
A. 
VM Tone Mode 
Calling Option.. ................................................... 300-l 6 
VOLUME CONTROLS 
................................................................................. 300-16 
SLT FEATURE OPERATION 
............................................................... 31 o-l 
INTRODUCTION 
............................................................................................ 31 o-1 
ACCOUNT CODE ......................................................................................... 
310-l 
Issue 1, November 1991 vii  
						

							310.3 
310.4 
310.5 
310.6 
310.7 
310.8 
310.9 
310.10 
310.11 
310.12 
310.13 
310.14 
310.15 
310.16 
310.17 
310.18 
310.19 
310.20 
310.21 
310.22 
310.23 
310.24 
310.25 
310.26 
310.27 
310.28 
310.29 
310.30 
310.31 
310.32 
310.33 
SECTION 320 
320.1 
320.2 
320.3 
320.4 
320.5 
320.6 
320.7 
320.8 
320.9 
320.10 
320.11 
320.12 
320.13 
320.14 
320.15 
320.16 
320.17 
320.18 
320.19 
320.20 
320.21 CALL BACK 
................................................................................................... .310-l 
CALL FORWARDING 
.................................................................................... .310-l 
CALLING STATION TONE MODE OPTION 
................................................. .310-l 
CAMP-ON 
...................................................................................................... .31 O-l 
CALL PARK (System) 
.................................................................................... .310-2 
CALL TRANSFER 
.......................................................................................... .31 O-2 
CLEAR CALL FORWARD, 
DND, PERSONALIZED MESSAGES.. 
............... .31 O-3 
CO LINE QUEUING 
........................................................................................ 
31 o-3 
CONFERENCE 
.............................................................................................. -31 o-3 
CONFERENCE WITH PERSONAL PARK 
.................................................... .310-3 
DIRECT OUTSIDE LINE ACCESS 
................................................................ .31 o-3 
DIRECTED CALL PICK-UP 
............................................................................ 
31 o-3 
DO NOT DISTURB 
......................................................................................... 
310-3 
PBX/CENTREX TRANSFER 
(Flash Command to CO Line) 
......................... .31 O-3 
GROUP CALL PICK-UP 
................................................................................ .31 o-3 
PLACING CALLS ON EXCLUSIVE HOLD 
.................................................... .31 o-4 
INTERCOM CALLING 
.................................................................................... .310-4 
LCR QUEUING (Automatic) 
........................................................................... -31 o-4 
LCR QUE CALL BACK 
.................................................................................. .310-4 
LCR CANCEL 
................................................................................................ .310-4 
MESSAGE WAITING 
..................................................................................... .310-4 
OFF-HOOK PREFERENCE 
........................................................................... .31 o-4 
PERSONALIZED MESSAGES 
...................................................................... .310-4 
PAGING 
......................................................................................................... .310-4 
PERSONAL PARK (Flip-Flop) 
........................................................................ 
31 o-5 
PROGRAMMING YOUR 
NAME INTO THE LCD DISPLAY.. 
........................ .310-5 
STATION SPEED DIAL 
.................................................................................. 
310-5 
STORING STATION SPEED NUMBERS 
...................................................... .31 o-5 
SYSTEM SPEED DIAL 
.................................................................................. .31 o-5 
UNIVERSAL NIGHT ANSWER (UNA) 
........................................................... .31 o-5 
UCD AVAILABLE/UNAVAILABLE 
................................................................. .31 o-5 
AlTENDANT FEATURE OPERATION ............................................ 
-320-l 
INTRODUCTION 
............................................................................................ .320-l 
A-ITENDANT KEY TELEPHONE STATION FEATURES 
............................. ..320- 1 
ANSWERING AN OUTSIDE CALL 
................................................................ .320-4 
PLACING OUTSIDE LINE ON HOLD 
............................................................ .320-4 
ANSWERING A RECALLING OUTSIDE LINE 
.............................................. .320-4 
ATTENDANT DISABLE OUTGOING ACCESS 
............................................. .320-4 
ATTENDANT OVERRIDE 
.............................................................................. .320-4 
ATTENDANT RECALL 
................................................................................... .320-4 
EXECUTIVE OVERRIDE 
............................................................................... .320-4 
INTERCOM CALLING 
.................................................................................... .320-4 
INCOMING CO LINES OFF-NET (via speed dial) 
......................................... .320-5 
NIGHT SERVICE 
........................................................................................... .320-5 
SElTlNG SYSTEM TIME AND DATE 
........................................................... .320-5 
STORING SYSTEM SPEED NUMBERS 
....................................................... .320-5 
ATTENDANT TRANSFER SEARCH 
............................................................. .320-6 
PLACING AN OUTSIDE CALL (Automatic Line 
Selection) ........................... .320-6 
CALL PARK 
................................................................................................... .320-6 
DO NOT DISTURB INDICATION 
.............................................. ..‘.................... 
320-6 
RETRIEVING A PARKED CALL 
.................................................................... .320-6 
CALL TRANSFER ........................................................................................... 
320-6 
CAMP-ON 
................................................................................................... ..-. 320-6 
. . . 
VIII Issue 1, November 1991