Vodavi Starplus Triad S Installation Programming Manual

							Name / Number Translation Table 2-175
Chapter 2 - Features and Operation
Programming Steps
1. Press FLASH and dial [55]. The following message displays:
XXX = Table Number 600-799
### = Route Number 000–251
The Route Number LED (Button #1) is lit.
2. Enter a Route Number (000–251) from what was entered in ICLID Ringing Assignments, 
FLASH [43].
To program a phone number into the translation table:
1. Press the PHONE NUMBER flexible button (FLASH 55, Button #2) to enter the desired 
phone number into the translation table. Maximum length of a phone number is 
14 characters, including spaces and dashes. For example, to enter 1-480-443-6000, press: 
[1]+[#]+[1]+[3]+[4]+[#]+[8]+[#]+[0]+[#]+[1]+[3]+[4]+[#]+[4]+[#]+[3]+[#]+[1]+[3]+[6]+[#]
+[0]+[#]+[0]+[#]+[0]+[#] (Refer to  Figure 2-4 on page 2-68 for a description of keystroke 
combinations necessary for digit and other character entries.)
Your entry must be 14 character entries in length. If the desired phone number is less 
than 14 characters, use leading spaces as necessary. For example, to enter 443-6000, 
press: 
[1]+[1]+[1]+[1]+[1]+[1]+[1]+[1]+[1]+[1]+[1]+[1]+[4]+[#]+[4]+[#]+[3]+[#]+[1]+[3]+[6]+
[#]+[0]+[#]+[0]+[#]+[0]+[#]
2. Press HOLD to update the database. The BACK SPACE flexible button (FLASH 55, 
Button #5) erases current number for error correction.
ROUTE
NUMBERPHONE
NUMBERNAMECLEAR
ENTRY

1Q
2W
3E
4R
BACKSPACE

5T
6Y
7U
8I

9O
10 P
11 A
12 S

13 D
14 F
15 G
16 H
NEXT
TABLEPREV
TABLETABLE
NUMBER

17 J
18 K
19 L
20 ;

21 Z
22 X
23 C
24 V
If a match is found between a number in the translation table and an incoming call 
record, the translated name is displayed and/or stored in the unanswered call table.
S  -  XXX  ###  , 
						

							2-176Night Service
Chapter 2 - Features and Operation
To program a name into the translation table:
1. Press the NAME flexible button (FLASH 55, Button #3) to enter the desired name into 
the translation table. Maximum length is 24 characters. (Refer to  Figure 2-4 on page 2-68 
for dial pad keys.)
2. Press HOLD to update the database. The BACK SPACE flexible button (FLASH 55, 
Button #5) erases the current letter for error correction.
To erase a current phone number/name entry:

Press the CLEAR ENTRY flexible button (FLASH 55, Button #4) to clear an entire phone 
number and name from the current index.

Press the NEXT TABLE flexible button (FLASH 55, Button #18) to advance to the next 
index and continue entering information into the translation table.

Press the PREV TABLE flexible button (FLASH 55, Button #19) to return to a previous 
index that is already programmed.
To locate an existing index for editing:
1. Press the TABLE NUMBER flexible button (FLASH 55, Button #20). The following 
message displays:
2. Enter a valid number that corresponds to the table numbers 600-799.
3. Press HOLD to complete the entry.
Night Service 
Description
The Triad-S can be programmed so it is automatically placed into and out of night mode. A 
programmable weekly time schedule lets the system administrator preset the time the 
system goes into night mode, and the time night mode is removed on a daily basis, including 
weekend operation.
The Attendant Night Service feature [631] provides a means to put the system in night mode 
from any keyset or remove the system from night mode from any keyset as long as the 
system was put in night mode by the NIGHT SERVICE flexible button [604]. If the system was 
placed in night mode by the Attendant using the DND button or if the system was placed in 
night mode by the automatic schedule, the NIGHT SERVICE flexible button cannot remove 
the system from night mode.
ENTER  TABLE  NUMBER 
						

							Night Service2-177
Chapter 2 - Features and Operation
Digital Voice Mail (DVM) -- The DVM Day/Night Operation can be set up to follow the same 
path as the Day/Night/Special Mode for the telephone system.
Operation
To enter Night Service Mode, from an idle station:
Press the preprogrammed NIGHT SERVICE flexible button [604]. The system is now in the 
Night Service Mode.
To remove Night Service Mode:
Press the preprogrammed NIGHT SERVICE flexible button [604] again. The system is now 
removed from the Night Service Mode.
Automatic / Manual Operation
Description
If the system is operated in the automatic night mode the attendant(s) can override the 
automatic mode by pressing the night key on the attendant(s) phone. The schedule does not 
go into effect until the attendant(s) press the night key again. When the system is placed into 
night mode, CO line ringing follows the night ringing assignments and stations are governed 
by their respective night COS.
The default times for automatic night mode are:

Monday to Friday 08:00 17:00 (Daytime operation 8:00 am to 5:00 pm)

Saturday and Sunday ##:## ##:## (24-hour night-mode operation)
- An entry of 00:00 23:59 indicates 24 hours of day mode.
- An entry of ##:## ##:## directs the system to ignore these days.
Programming Steps
1. Press FLASH and dial [22]. The following message displays:
2. Press the AUTO/MANUAL flexible button (FLASH 22, Button #1). This feature toggles on 
and off each time the button is pressed. The display updates with each toggle.
LED On = Automatic Night Mode
LED Off = Manual operation
AUTO / 
MANUALMONDAYTUESDAYWEDNESDAY

1Q
2W
3E
4R
THURSDAYFRIDAYSATURDAYSUNDAY

5T
6Y
7U
8I
DAY    END     START   AUTO
MON    0800    1700      NO 
						

							2-178Night Service
Chapter 2 - Features and Operation
3. If no other changes must be made, press HOLD to save the entry. A confirmation tone 
sounds.
Day of Week Programming
Programming Steps
The MONDAY flexible button (Button #2) LED is lit. To change days of the week:
1. Press the appropriate DAY OF WEEK flexible button (FLASH 22, Buttons 2-8).
2. Enter a valid number to indicate the hour and minutes to end night mode.
3. Press HOLD to save the entry. (Example: 07301830 [HOLD]) A confirmation tone sounds 
and the display updates.
Automatic Night Mode Operation
The Triad-S can be programmed in database administration to place the system into 
Automatic Night Mode. The Attendant(s) can override the Automatic Night Mode schedule 
simply by pressing the NIGHT (DND) button [631].
External Night Ringing
The system can be programmed so that CO lines marked for UNA rings on the external page 
speakers. Refer to “Universal Day/Night Answer” on page 2-251.
Manual Operation
The Attendant(s) can control the use of Night Mode manually by pressing the NIGHT (DND) 
button [631]. An LED indicates when the system is in Night Mode operation (flashing = 
Special Mode, off = Day Mode).
Night Class of Service (COS)
The system allows each station to be assigned a different COS for night operation. The night 
COS goes into effect when the system is put into night mode manually or via the automatic 
schedule. Prevents the misuse of phones after hours.
Night Ringing Assignments
Each CO line may be individually programmed for Night Ringing to other stations, to
Hunt/ACD/UCD/Voice Mail groups, or off-net via Speed Dial. When the system is placed into 
night mode, manually or automatically, ringing follows the Night Ringing Assignments for 
each CO line.
Universal Night Answer (UNA)
Incoming CO lines can be programmed for Universal Night Answer (UNA). Stations that do 
not have access to a line during the day can answer that line while the system is in the Night 
Mode by dialing a UNA code. Refer to “Universal Night Answer (UNA)” on page 2-178.
Once enabled, this feature addresses the entire week. 
						

							Off-Hook Signaling2-179
Chapter 2 - Features and Operation
Weekly Night Mode Schedule
A programmable weekly night mode schedule provides for 24 hour, 7 day a week automatic 
night mode operation. The system can be put into and out of night mode automatically on a 
daily basis.
Digital Voice Mail (DVM) -- The DVM Day/Night Operation can be set up to follow the same 
path as the Day/Night/Special Mode for the telephone system.
Conditions
» A station using the night key [604] can put the system into night mode.
» The automatic schedule will override the station night key [604].
» The attendant DND setting [631] overrides both the automatic schedule and the station 
night key [604].
Off-Hook Signaling
Description
If a station has been programmed to receive direct outside line ringing and is busy on 
another call, the call rings at the station using either a muted ring signal or reminder ring 
depending on how the option is programmed (refer to “CO Line - Ringing Options” on 
page 2-81). A Reminder Ring Timer provides the reminder ring every time the timer expires, as 
long as the incoming CO line remains connected.
The system defaults this option to muted ringing. CO calls may also be camped-on to a busy 
station and receive muted ringing.
Off-Hook Voice Over
Description
Off-Hook Voice Over (OHVO) enables station users, off-hook on a CO or intercom call, to 
receive a voice announcement through the handset receiver without completely 
interrupting the existing call. Your voice is only heard through the handset of the called 
party’s telephone. The Voice Over is muted so it does not override or drown out the existing 
conversation. The called party can connect to the two parties and carry on two independent 
conversations using the handset. The called party can also respond using the text messaging 
feature which sends messages to the calling party’s display.
Another method provides for the receiving station to respond to an OHVO announcement 
using the MUTE feature button. This button is pressed to carry on a two-way conversation 
with the OHVO initiator while still listening to the original call.
The calling station is placed in a one-time DND mode upon initiating the Voice Over. 
One-time DND cannot be toggled during the OHVO call. The station receiving the 
OHVO call must be off-hook and in the H mode. 
						

							2-180Off-Hook Voice Over
Chapter 2 - Features and Operation
Use Flash 50 programming when you want to modify a range of stations’ attributes using 
fixed station numbers.
Use Flash 51 programming to modify a single station’s attributes using a flexible station 
number.
Programming Steps
1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of 
the following messages displays:
2. Enter the range of fixed station numbers (100-131) to be programmed. If only one station 
is being programmed, enter that number twice, e.g., [100 100].
-or-
Enter a valid flexible number (100-8999) to be programmed.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 
Flexible button #19 is lit. The display updates to reflect current programming for Page A:
4. Press the OHVO flexible button (Button #9). The following message displays:
5. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] = Disabled
[1] = Enabled
6. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … Off-Hook Voice Over is disabled for all stations.
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
STATION ATTRIBUTES
SELECT A STATION RANGEENTER STATION NUMBER
If HOLD is pressed without entering a station range, ALL stations are selected.
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
XXX -  XXX  PAGE A
ENTER  BUTTON  NUMBERSXXX      PAGE A
ENTER  BUTTON  NUMBER
XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number
OFF  HOOK  VOICE  OVER 0-1
DISABLED 
						

							Off-Hook Voice Over2-181
Chapter 2 - Features and Operation
Operation
To place an Off-hook Voice Over call:
When an OHVO station calls a busy OHVO station and a busy tone is received, the calling 
OHVO station must press a preprogrammed OHVO button [628] to initiate an OHVO 
announcement, and the following occurs:

The HOLD button LED flashes at the called OHVO station.

The OHVO receiving station receives a one-beep warning tone. The station receiving the 
OHVO call must be off-hook and in H or P mode, then the calling OHVO party may begin 
the voice announcement to the called OHVO party. The called OHVO station’s existing 
conversation is uninterrupted and the voice over announcement does not drown out the 
existing conversation. If the receiving station is call forwarded, use 5# to override 
forwarding.

The calling OHVO station is not connected or able to hear the called station’s 
conversation (the connection only allows the calling station to transmit to the called 
station).
To respond to an Off-hook Voice Over:
After receiving an OHVO announcement, three options are available to respond to the caller:
Option 1 -- This method lets the receiving station respond to an OHVO announcement 
utilizing the MUTE feature button. This button is pressed to carry on a two-way conversation 
with the OHVO initiator while still listening to the original call.
Option 2 -- The OHVO receiving station may respond to the calling station by using the Silent 
Text Messaging (this feature is only available to digital key telephones, and the calling station 
must be a digital display telephone).
The OHVO receiving station may press a preprogrammed Message button to respond to the 
voice over announcement without being released from the current call (e.g., by pressing a 
flexible button preprogrammed for the message IN MEETING, the calling station receives this 
message on the LCD display). Refer to “Personal Messages” on page 2-189 and to “Te x t 
Messaging (Silent Response)” on page 2-237.
Option 3 -- The OHVO receiving station may respond to the calling OHVO station by using 
the Camp On feature. The OHVO receiving station presses the flashing HOLD button to 
consult with the calling station. The existing call (CO line) goes on Exclusive Hold 
automatically. This method then follows Camp On procedures and operation.

ELECTRONIC TELEPHONE
Not applicable

SINGLE LINE TELEPHONE
Not applicable
The calling station is placed in a one-time DND mode upon initiating the Voice 
Over. One-Time DND cannot be toggled during the OHVO call. The station receiving 
the OHVO call must be off-hook and in H mode. 
						

							2-182Off-Hook Voice Over
Chapter 2 - Features and Operation
Conditions
» The station must be in H or P mode to enable this feature.
» The station receiving the OHVO call MUST be off-hook and in H mode.
» The receiving station must have OHVO enabled.
» When the receiving station responds via Camp On, all conditions and options available to 
Camp On apply. (Refer to “Camp On” on page 2-48 for more information).
» OHVO may be used to notify the receiving station of a transferred call (CO Line or 
Intercom) by announcing the call, then releasing to complete the transfer. When this 
occurs, the receiving station need not respond to the OHVO.
» When a call is transferred via OHVO, the receiving station receives muted ringing after the 
transfer is complete.
» Any messages including Canned, Custom, or Silent Response text messaging may be 
used to respond to an OHVO call. The message appears on the calling station and 
receiving station LCD displays.
» If the calling station is a non-LCD telephone, the receiving station receives an error tone 
when responding via text messaging.
» The called station may press a flexible button programmed as a Text Message button, 
[633+#]. Press this flexible button and dial the 2-digit message number (31-51) to 
respond to the calling station. DTMF digits are not heard by either party.
» When silent messaging is used to respond to an OHVO call, the existing call on the 
receiving station is not disconnected while the messages are being sent to the calling 
station.
» The calling station of an OHVO call must remain off-hook to receive silent messages. The 
calling stations voice transmit remains connected to the receiving station and may 
respond verbally to the text messages. The OHVO call ends when calling station goes 
on-hook.
» If the receiving station is on-hook in speakerphone mode and a calling station initiates 
OHVO, the receiving station receives a Camp On warning tone and normal Camp On 
procedures are followed.
» The receiving station may send a message, and then press MUTE to talk to the calling 
station. Each time a message is sent, the splash tone sounds and both displays are 
updated.
» LEDs follow Camp On LED lamp sequences.
» OHVO does not function if receiving station is in Group Listening Mode.
» Only one station at a time can be programmed when using a flexible station number.
» When in Flash 51 programming, if you press HOLD without specifying a flexible number 
to be programmed, you will get the station that is in port/station 100. 
						

							Outside Calls2-183
Chapter 2 - Features and Operation
Outside Calls
Operation
To answer an outside call:
1. Lift handset or press ON/OFF button.
2. Press slow flashing OUTSIDE LINE button or LOOP button. (If your phone is programmed 
with Preferred Line Answer, you may answer an outside line by lifting the handset or 
pressing the ON/OFF button.)
To make an outside call:
1. Press OUTSIDE LINE or POOL button. ON/OFF button LED lights and dial tone sounds.
2. Dial the desired party.
3. When called party answers, lift handset to converse or use speakerphone.
(A station user can also dial an individual trunk group access code to access an outside 
line.)
-or-
1. Dial CO line group code or LCR access code (9, 801-823, 88+LLL) (LLL= CO Line Number).
2. Dial desired telephone number.
3. When called party answers, lift handset or use speakerphone to converse.
To place an outside call on hold:
If your system is programmed for Exclusive Hold Preference:
Press HOLD button once for Exclusive Hold, twice for System Hold.
If your system is programmed for System Hold Preference:
Press HOLD button once for System Hold, twice for Exclusive Hold.
Paging
Description
Stations can individually be allowed or denied the ability to make pages. This applies to all 
internal and external zone paging. A station denied access to paging may still answer a 
Meet-Me Page announcement. (Station COS 6 does not deny a station the ability to make a 
page.)
External paging requires a three-digit dialing code and an externally provided amplifier and 
paging system. The page zone has a relay contact associated to it.
There are eight internal paging zones available. A station can be in any or all zones or in no 
zone at all. Stations not assigned to a page group can still make page announcements, if 
allowed in station programming. Stations can be assigned to a page group in order to receive 
pages but not allowed to make page announcements. 
						

							2-184Paging
Chapter 2 - Features and Operation
Operation
If you were given the ability to make page announcements:
1. Lift handset or press ON/OFF button.
2. Press preprogrammed PAGE button,
-or-
Dial the paging code.
[700] = All Call - Internal and External
[701- 708] = Internal Zone 1-8
[709] = Internal All Calls
[760 or 761] = External Zone
3. Stations receiving a Page Announcement can press the Volume Bar to change the paging 
volume. The following message displays:

SINGLE LINE TELEPHONE
If you were given the ability to make page announcements:
1. Lift the handset or press the Speaker button.
2. Dial the paging code.
[700] = All Call - Internal and External
[701- 708] = Internal Zone 1-8
[709] = Internal All Calls
[761] = External Zone
3. Speak in normal tone of voice to deliver message.
4. Replace handset to terminate the page announcement.
Paging Access
Description
Use Flash 50 programming when you want to modify a range of stations’ attributes using 
fixed station numbers.
Use Flash 51 programming to modify a single station’s attributes using a flexible station 
number.
SPEAKER PAGE [#########]
MMM DD YY HH:MM am
Stations off-hook or in DND do not hear internal page announcements.
When making a zone page or All Call page and the zone is busy, the page initiator 
receives ring back tone until the zone becomes available. You then hear a warning 
tone and can make the page announcement.
External paging requires optional hardware.