Vodavi Talkpath User Guide
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19 Forward to an extension (option) - transfers the call to an extension instead of taking a message. Forward to a menu - transfers the caller to a custom designed menu with a number of selec- tions. Forward to a module - transfers the caller to a custom designed module with a number of selections. This option is not currently avail- able. Mailbox Off - disables the mailbox and caller hears, “This mailbox is not available. Press [1] to try another mailbox or [0] for an operator”. IN252-00.fm Page 19 Tuesday, October 5, 1999 10:06 AM
20 Notification Message Notification instructs the system to contact you on receipt of a message by dialing an alternate phone number or activating a paging device. 1. Enter your mailbox number + password. 2. Press [8] for Personal Options. 3. Press [8] for Other options. 4. Press [1] for notification. 5. Select the type of notification. Notification type can either be: Immediate - The system dials you as soon as the message is left. Timed - The system waits until a set time before notifying you. The following selections are available for the notifica- tion options. Use the selections to do the following: Play - is used to hear the current settings. Off/On - turns this feature off/on. Immediate - enables immediate notification. Timed - is used to set the reminder time. Number - is used to set the number where you can be reached. This number can be an internal extension, outside phone number, or digital pager. When the system calls you it says, “I have a new message for Your Name. Please enter your password to accept the message”. Of course, you can access your messages manually at anytime. However, if you are expecting an important message or do not plan to be in the office, this feature provides added flexibility. IN252-00.fm Page 20 Tuesday, October 5, 1999 10:06 AM
21 If you are not available when the system tries to reach you, it redials periodically until you receive the message. IN252-00.fm Page 21 Tuesday, October 5, 1999 10:06 AM
22 Send Message To Distribution List Send Message To Distribution List allows the user to create a message and send it to a distribution list. To use this feature, the Lists setting in Class of Service must have been set to either Personal, System or both. 1. Enter your mailbox number + [✳] + password. 2. Press [2] to send a message. 3. Record your message after the tone. When finished, press any key. The following options are now available: When message is ready to send: 4. Enter [✳] to go to address options. 5. Press [5] to send to system list. 6. Press [7] to send to a personal list. 7. Enter the system list number or the personal list number (0-9). 8. Press [#] to confirm or Press [✳] to cancel. 9. Press [#] to send. 10. Press [✳] to re-enter destination. IN252-00.fm Page 22 Tuesday, October 5, 1999 10:06 AM
23 Personal Distribution List If the infinite TalkPath™ system administrator has allowed it, you can create personal distribution lists and send messages to them. 1. Enter your mailbox number + password. 2. Press [8] for Personal Options. 3. Press [8] for Other options. 4. Press [3] for distribution list. 5. Press [2] to create a list. 6. Enter list number (0-9). 7. Enter [#] to confirm. Once the list is created you can always add or delete mailbox entries. The complete list can also be deleted. Adding and Deleting Entries Use the instructions below to add to or delete entries from a distribution list. 1. Enter your mailbox number + password. 2. Press [8] for Personal Options. 3. Press [8] for Other options. 4. Press [3] for distribution list. 5. Press [1] to edit a list. 6. Enter list number (0-9). 7. Press [2] to add a mailbox number. Press [3] to delete a mailbox number. 8. Enter mailbox number followed by [#]. 9. Repeat steps 7-8 until all entries are complete. 10. Enter [#] when finished. IN252-00.fm Page 23 Tuesday, October 5, 1999 10:06 AM
24 Delete Lists Deletes complete lists from the data base and allows you to use the number again. 1. Enter your mailbox number + password. 2. Press [8] for Personal Options. 3. Press [8] for Other options. 4. Press [3] for distribution list. 5. Press [3] to delete a list. 6. Enter list number (0-9). 7. Press [#] to confirm or press [✳] to cancel. Guest Mailboxes The infinite TalkPath™ system allows users to create up to ten(10) guest mailboxes. Use Guest mailboxes where you can leave messages for individuals who do not have their own permanent mailbox on the system. Guests can receive messages only from you, the mail- box owner but they can reply to messages. Each guest mailbox can contain up to ten (10) messag- es. Use the diagram to create a guest mailbox. 1. Enter your mailbox number + password. 2. Press [8] for Personal Options. 3. Press [8] for Other options. 4. Press [4] for guest mailbox. 5. Press [2] to create guest mailbox. 6. Enter mailbox number followed by [#]. IN252-00.fm Page 24 Tuesday, October 5, 1999 10:06 AM
25 Once a guest mailbox is created, the guest mailbox creator has the following options: To list maiboxes. To create a mailbox. To delete mailbox. To edit mailbox greetings. To go back a menu. IN252-00.fm Page 25 Tuesday, October 5, 1999 10:06 AM
26 Leaving Guest Messages The infinite TalkPath™ uses one guest mailbox greet- ing for all your guest mailboxes. This greeting is played every time any guest mailbox user accesses the guest mailbox. The guest greeting should be generic. For example: To see if I left you a message, enter your guest mailbox number followed by the pound [#] sign. Use the following instructions to leave messages for guest mailboxes. 1. Enter your mailbox number + [✳] + password. 2. Press [2] to record a message. 3. Record your message. When finished, press any key. 4. If message is OK, press [1]. 5. Press [✳] for address options 6. Press [4] for guest mailbox. 7. Enter guest mailbox number followed by [#]. 8. Press [#] to send the message. Guest Instructions Have guests use the following instructions to retrieve their messages. You may want to make a copy of these instructions to provide users who have guest access to the Voice Mail system. 1. Call into the infinite TalkPath™ system. 2. Access the mailbox of the user who has you as a guest. 3. While listening to the mailbox greeting, press [4] for guest mailbox. 4. Listen to the Guest Greeting recorded by the mailbox owner. 5. Enter guest mailbox number followed by [#]. 6. Listen to the messages left for :Guest”. IN252-00.fm Page 26 Tuesday, October 5, 1999 10:06 AM
27 7. After listening “Guest” can: Press [1] to replay messages Press [3] to play the next message Press [2] to reply to owner Press [8] to time stamp. IN252-00.fm Page 27 Tuesday, October 5, 1999 10:06 AM
28 AUTOMATED ATTENDANT Use the Voice Mail Menu to access the Auto Attendant (Extension Settings) menu. 1. Press [6] (Extended Options) on the Main Voice Mail menu to get to Auto Attendant functions. 2. Automated Attendant also provides another useful function that allows users to set up a Voice Note Pad. The following drawing shows the menu structure for the Automated Attendant (Extension Settings): Extended Options Extension Settings Immediate Forward to Personal MailboxSupervised TransferBlind Transfer Call Screening Call Holding Call Screening & Call Holding IN252-00.fm Page 28 Tuesday, October 5, 1999 10:06 AM