Vodavi Triad 1/2/3 Installation Manual

							5- 18 Re mo te M ai nte nance
Sys te m Co nf igu ration
Figure 5- 2:is a conf iguration of theTriad 1/2/3Syst e ms d is pla ys what i s
printed whe n:
The i nst al le r typ esdsat th emaint>pr omp t.
Fi g u r e 5- 2: R em ot e S yst em C o nf i gu r at i o n
Where:
Colu mn 1lists the card slot.
Colu mn 2l is ts car d t ype of t hat car d sl ot .
Colu mn 3l is ts t he fir mwa re ve rsi o n o f t he c ard.
Colu mn 4lists card type and if that card is installed.
Colu mn 5lists card options.
Colu mn 6l is ts c ar d s ta tu s :
OOSstatus ca n indica te the entire card is out of service or a specif ic
st at ion is not i nst al le d or i nst al le d bu t n ot oper at iona l.
INSstatus can indicate a specific station is installed and operating
correctly.
Station Configuration
Figure 5- 3illustrates a representation of what is printed out for slot one
when a SLIB is installed in that slot and:
The i nst al le r typ esds1at th emaint>pr omp t. 
						

							Remo t e Mai n tena nce 5 - 19
Figure 5-3: Station Configuration
Column
Indicates:
1 Stati on Nu mb er
2 Stati on Ty p e (key set, D SS, SLT )
Keyset - I D 0 = Key stati on
DXX 1 = DSS Map 1
DXX 2 = DSS Map 2
DXX 3 = DSS Map 3
DXX 4 = DSS Map 4
DXX 5 = DSS Map 5
SLT - ID 6 = SLT
SLT w/ Lamp - I D 7 = SLT w/ Message Wait ing
3 Statu s:
†OOSstatus can indi cate t he enti re card i s out of ser vic e; a spec ific stati on is
not install ed; o r i nstal led but not operati onal .
†INSstatus can indicate a specific station is installed and operating correctly.
4 Whether or not the st ation has an LCD Display
5 State o f th e devi ce 
						

							5- 20 Re mo te M ai nte nance
CO Li ne Co nf iguratio n
Figure 5- 4illustrates a representation of what is printed out for slot two
when a LCOB is installed in that slot and:
The i nst al le r typ esds2at th emaint>pr omp t.
Figure 5-4: CO Line Configuration
Column
In di ca tes:
1COLineNumber
2 Statu s:
†OOSstat us can indicate the entire car d isoutofservic e.
†INSstatus can indicate a board station isin-ser vice an d op erati ng co rrec tly .
I nc omi ng = In co mi ng CO l in e ca ll s a re a llo wed
Ou tgo in g = Ou tg oi ng CO l in e ca ll s a re a llo wed
B oth wa y = Bo th in co min g an d ou tg oin g CO li ne c a lls ar e a llo wed
For exa mp le, Ou tg oin g Ena b led in di ca tes t he C O lin e is ac ti ve i n t he sy stem .
Ou tgo in g Di sa b led in d ica tes tha t the Atten da n t h as di sa b led th e C O lin e for
outgoing access.
3 W heth er C O L in e is Pu lse o r D TMF (pro g ra mma b le o pt ion )
4 Whether CO Line is a CO Line or a PBX Line (programmable option)
5 C O lin e Sta te 
						

							Remo t e Mai n tena nce 5 - 21
Event Tr ac e Buf fer
TheEventTraceBufferisusedtostoreanddumpeventtraces(upto30)
tha t occu r just prior to aTr ia d 1 /2 /3System soft or hard restart. These can
then be reviewed by authorized personnel to aid in system
troubles hooting. Th e b asic format f or the comma nds are:
Tabl e 5 -2 0: Event Tra ce Buf fer Co mm ands
Co m ma n d F u n ct i on
t  Displays the current status of the Event tr ace buffer.
t 0 Tur ns th e Trace b uffer OFF.
t 1  Tur ns th e Trace b uffer ON to rec ord event s pr io r to a soft
system reset.
t 2  Tur ns th e Trace b uffer ON to rec ord event s pr io r to a hard
system restart .
t 3  Tur ns th e Trace b uffer ON to rec ord event s pr io r to eith er a
soft reset or a hard syst em rest ar t.
d e D um ps Trace Even ts sto red from last sy stem reset (soft or
hard).
d b  Per mit s maintenance perso nnel to det ermi ne the busy status
o f a ll t he b u sy k e y s e ts a nd C O Li ne s i n t he s y s te m , in clu d in g
the T1 lines.
r sXXX Per mit s a spec ific stati on to be r eset.
r cXXX  Per mit s a spec ific CO Li ne to be reset.
Pre ss th e Esc k ey to abo rt the D ata D ump an d re turn to t hemaint>pro mpt. 
						

							5-22 R emo te Syst em Mo nit or
DT M F R ece iver Tra ce
The CONFIG utility to allow technicians to take specific DTMF receivers
in/out of serv ice. T his is us eful fo r troublesh ooting D TMF receiver
pr oble ms to is ola te a spe c if ic D TM F re c ei ve r t hat m ay b e f aul ty.
Conne ct a te rminal to the I/O port 1 on the MPB. At the E NTE R
PAS SWO RD prom pt ty pe CO NFI G a nd pr e ss ENT ER.
The ba si c for mat for t he comman ds i s:
dr- To display the status of all DTMF receivers in the
sys te m. The display shows the re ce iver num ber, ca binet location, card
slot location, receiver status, and state of the receiver.
Mak ing a Rece iver Bus y:
drXX-WhereXXisthespecific receivernumberto
make bus y.
Making a Rece iver Available:
drXX-WhereXXisthespecific receivernumberto
make av ai la ble .
Remo te Syst em Moni t or
Ove rvi ew
The Remote Monitor f eature p rov ides remote a ccess to the ins ta lled
system for diagnostic purposes. These capabilities benefit Service
pe rson nel e nabling them to supp ort the end use r re motely. D if ferent
le ve ls of a c c ess , v ia pas swor d, all ows aut hor iz ed pe rs onnel t o t ra c e,
monitor and upload critical information directly from theTriad 1/2/3
Sys tems. Th is provid es a m ore accurate mea ns of acquiring sys tem
inf orma tion that lea ds to a quick resolu tion of problems th at may occur.
This is all done without interfering with ongoing call processing or
norm al sys te m op er at ion, and in many case s may be per for me d wi tho ut
a site visit. The built-in 2400 baud modem is used for remote access.
Cap abi li t ie s a ll o wed and re se rv ed fo r th ishigh-level troubleshootingare:
†Monitor Mode
†Ena ble & D isa bl e E vent Tr ac e
†Dump Tra ce Buf fer (up -load) 
						

							Remote System Monitor 5-23
Mo ni t or Pa ss w or d
The Remote Monitor feature, like Remote Maintenance, is entered via a
si x-char act er a lph anume ri c st r ing. T he p ass word pr ompt i s g ive n b y
pr ess ing t he <
r> key at the device connected to the SIU or SIU2 Module.
Af te r the p romp t is pr int ed out , t he pas swor d s hould be e nte re d
fol lowe d b y t he <
r> key. Proper entry of the pa ssword results in the
mon>prompt. The Remote Maintenance password is: {ETRACE}
He lp M en u ( ? )
A convenient on screen Help Menu is provided by typing [?], then
pr ess ing t he <
r>key. The following displays:
Fi gure 5-5 : He lp M enu
The re mote moni tor fea ture i s i nte nde d for us e on ly un de r the g uida nce
and ins tru ction by a utho rize d pe rs onne l fro m VO DA VI Te chn ical Su ppor t.
Ca re an d caut ion mu st be obse rve d whe n usin g this fea ture a s
pe rmane nt da mage to the softw are stru cture can o ccur. 
						

							5-24 R emo te Syst em Mo nit or
Dump Memory Data
Three options allow the memory structure to bedumpe dfor viewing.
The three options are entered as follows:
c[c]–Dump CO Li ne memor y structur e
s[s]–Dump Station memory structure
d[a][a]–Dump a memory address structure
The da ta obt ain ed f rom the se comman ds i s i n he xade cim al for mat and is
use d pr i mar il y f or m anufa ct ur er - le vel s uppor t .
Event Tr ac e Mo de
The t comma nd e nable s a nd disa ble s theTriad 1/2/3Syst e ms’Tr ace
mode . W hil e the t ra ce m ode is en abl ed eve nt s f or the t ra ce d esi r ed is
displayed on the monitor, printer or PC connected to theTriad 1/2/3
Sys te ms in an e ve nt re c o rd . T o vi ew th e c ur r ent st at us o f t he t rac e mo d e
ty pe[t] a t themon>pr ompt , the fol lo wing di spl ays:
Figure 5-6: TraceModeStatus
Press the Esc k ey to a bort th e D ata Du mp and r etu rns to themon>
prom pt. 
						

							Remote System Monitor 5-25
1. To enable an Event Trace, typet(space bar).
2. Then type of trace desired [d], wheredi s de t er min ed as foll ows:
B = Boar d e vent t r ace (tr ace s e vent s ass ocia te d wi th PCBs)
M = Miscellaneous State event trace
P=PulseCodedModulation(PCM)traceseventsassociatedwith
voi ce commun icati ons
C = CO Li ne (LCOB) St at es (t race s eve nts as soci ate d w it h CO Li ne
activity)
S = Station (STA) States (traces events associated with Station activity)
E = E rr or Mes sage s (tr ace s e rr or mes sag es)
Q = Queue (QUE) Events (traces queuing events, e.g.: DTMF receiver,
UCD, LC R, e tc.)
D = D evi ce Comma nd (tra ces command s to pe r iph er al dev ice s).
3. Then enter the specific board, CO line or Station number of the trace
desired or typeal l,ifallboard’s, CO line’s or Station’sevents are
desired.
1–31 = Boa rd KSU ca rd slot position (CPU = 1)
00 1-1 44=COLineport
10 0-3 51= Station location
Al l = Al l B o ar ds, CO l i n es o r St at io n s 
						

							5-26 R emo te Syst em Mo nit or
4. Then press to enable the trace. A similar screen displays:
Fi gure 5-7 : E nabl e Ev ent T race
5. To disableorturnoffaparticulartracemode,DONOTENTERa
specific board, CO Line, or Station Number (i.e.,
tsto disable station event trace).
6 . To have e vent t ra c es dis pl ayed on t he sc r ee n, you must f ir st e xit t he
MONitor mod e b y typingXat t hemon>pro mpt . Aft er you e xi t the
event(s), the trace begins as shown inFi gur e 5-8.
Modify Memory Command
The Modify Me mory Co mmand is for E ngine ering Us e only.
Un les s in str ucte d by pe rs onn el a tVODAVI Technical Support, do not l eav e the
trace mode enabled forextended periods of time. The system dumps the
re que st ed e ve nt(s) t race which may use up pap er or fil l mem ory bu ffe rs
on t he co lle ctin g de vic e. It i s re comme nd ed th at the trace ev en ts b e
di sab le d (tu rne d of f ) f or al l ev en t( s) trac es bef or e le avi ng the sy s tem s ite .
Use of thi s co mmand c an alt er or d amage theT ri ad 1 /2 /3System’s
ope rati ng data base, wh ich c an re su lt in sy ste m malfu nctio n. If thi s
occu rs i t is n ec essa ry to p ower th e syste m down an d re -ini tiali ze th e
datab ase, the n c omple te ly rep rogra m th e c ustome r pr ogram ming data . 
						

							Remote System Monitor 5-27
B a ud Rat e Com m a nd
The Baud Rate command provides a co nven ie nt mea ns f or ch anging the
baud ra te, for the RS -232C port located on the Master Proces sor Board
(MPB), while in the Monitor mode. To change the baud rate type [B] plus
the d esi r ed baud ra te , t he n t he ent er ke y.
Exit the Monitor Mode
The Exit command terminates the current Remote Monitor
enable/disable session. If Event(s) Trace have been or are still enabled,
the event records are displayed only after exiting the MONitor mode. The
Exit command format is:m o n> x
Fi g u re 5- 8: Eve nt T ra ce
Af te r c hang ing the Ba ud R ate vi a Ba ud Rate comm and, you mus t chan ge
you r Baud Ra te on your R ece iv er/ Te rmi nal.
Unlessinstruc ted bypersonnel at VODAVITec hnicalSupport, do not lea ve
the tr ace mod e en abl ed for ex ten de d p eri ods of ti me. The s ys te m dumps
the r equ es te d ev en t( s) trac e whi ch may us e up p ape r or f ill me mory
buffer s on th e co lle ctin g dev ice . It is re comme nde d that t he e ve nt tra ces
be di sa ble d (turn ed off) for all e ve nt(s ) befor e le av ing th e s ys te m si te.