Xerox Documate 3220 User Guide

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22User Guide
•TWAIN and WIA Interface—this option uses your scanner’s TWAIN interface to scan. Select 
scanning options before scanning, put the document in the scanner, then click the Scan 
button in the TWAIN interface window. 
Please see the TWAIN Scanning Guide on the installation disc for instructions.  You can also 
click the Help button in the TWAIN interface to open the instructions in an Internet browser. 
						

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Maintenance
This section contains information about maintenance, troubleshooting, uninstalling, scanner 
specifications, and spare parts.
Safety Precautions
When servicing the scanner you should take the following precautions to ensure your safety and 
prevent damage to the scanner.
Do These
• Wear protective gloves when cleaning the scanner with Isopropyl rubbing alcohol. Rubbing 
alcohol may irritate sensitive skin.
• Only perform scanner maintenance as described in this chapter.
• Keep the scanner and cleaning supplies away from any open flame or heat source as any 
form of alcohol is flammable.
• Always read the instructions in each section carefully, the instructions are specific to the part 
you are installing or servicing.
• Move the scanner to an area that has adequate room for opening the scanner.
• If your scanner has a power cord and/or power switch, always turn off the scanner and unplug 
the power cord before performing maintenance, unless the maintenance instructions below 
specifically state to leave the scanner plugged in and powered on.
• Always unplug the USB cable from the scanner before performing maintenance, unless the 
maintenance instructions below specifically state to leave the scanner plugged in.
• Wear an anti-static strap to prevent electrostatic discharge when touching metal 
components.
• Keep all cleaning supplies, scanner parts and accessories out of the reach of children.
Do Not Do These
• Never attempt installation of any part not described in this manual.
• Never service the scanner near a radiator or any other heat source.
• Never use aerosol sprays or compressed air, or attempt to lubricate parts with an oil or silicon 
spray.
• Never service the scanner in an area where there are open liquid containers.
• Never pour or spill liquid on the scanner or any of its components. 
						

							Xerox® DocuMate® 3220 Scanner Maintenance
24User Guide
Hardware Properties
You can use the scanner’s properties page to keep track of scanner maintenance, change some of 
the hardware options, configure the scanner interface behavior, and adjust application options 
that may be available for your scanner.
To open the scanner hardware properties page:
•Windows 7 or later—from the Windows Control Panel, open Hardware and Sound and then 
Devices and Printers. 
Right-click on the scanner and then select Scan properties from the list. Click Ye s if you are 
prompted by the Windows User Account Control to confirm that you want make changes to 
the system settings.
•Windows Vista—from the Windows Control Panel, open Hardware and Sound and then 
Scanners and Cameras.
Click on the scanner icon then click on the Properties button. Click Ye s if you are prompted by 
the Windows User Account Control to confirm that you want make changes to the system 
settings.
•Windows XP—from the Windows Control Panel when in category view, open Printers and 
Other Hardware and then Scanners and Cameras.
Right-click on the scanner and then select Properties from the list.
Device Settings
The Device Settings tab shows the hardware information for your scanner. The options on the 
Device Settings tab will be available based on whether or not the scanner hardware supports the 
feature. Some features described herein may not be available for the current scanner. Please 
disregard any information about features that you do not see in the interface for your scanner.
Scanner Details
•Firmware version—this is the scanner’s hardware processor version number.
•Serial number—the scanner’s unique identification number. 
						

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•LLD version—the scanner’s base driver version. This is not the OneTouch software revision, 
TWAIN or WIA driver versions.
•Driver version—this is the version of the scanner’s TWAIN driver.
Scanner Settings
•Counters—click the reset button next to the counter you want to set back to 0.
Power Settings
•Sleep mode—sleep mode is the low-power state when the scanner is not in use. You can 
adjust the amount of time you want the scanner to wait before it goes into low power. 
Click the green enter button to save any changes in the Sleep mode field.
Click the red reset button to reset to the default timeout value.
•Power off—input the number of minutes you want the scanner to wait before it turns itself 
off. 
Click the green enter button to save any changes in the power off field.
Click the red reset button to reset to the default timeout value.
Driver Settings
The options in this panel are for configuring how the TWAIN interface will behave in some 
scenarios. Please see the TWAIN scanning guide on the installation disc for instructions.  
						

							Xerox® DocuMate® 3220 Scanner Maintenance
26User Guide
Clearing Paper Jams
If your scanner stops scanning due to a paper jam in the Automatic Document Feeder, a warning 
opens after a few moments.
1. Open the Automatic Document Feeder cover.
Do not attempt to remove a jammed page with the scanner closed.
2. Lift up the duplex lamp module to access the underside of the ADF.
3. Remove the jammed page from the scanner. 
						

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4. Gently lower the duplex lamp module back into the scanner.
5. Close the ADF cover. Carefully press down on the ADF cover until it locks in place with a “click”.
To reduce the number of paper jams, smooth and straighten the paper before scanning, adjust 
the guides to the paper size, and insert the paper evenly into the ADF.
Cleaning the Scanner
Regular maintenance of your scanner can help to ensure continual optimal performance. 
Using a soft, lint-free cloth, wipe down all plastic surfaces on the scanner.
Cleaning Inside the Automatic Document Feeder
Cleaning the inside of the scanner helps to keep your scanner operating at optimum performance. 
You should clean the inside of the scanner at least once a week or after 1,000 pages have been 
scanned. If you are getting frequent paper jams, multiple pages feeding at the same time, or 
you’re seeing lines in the scanned image, it is time to clean the scanner.
Note: Be careful when cleaning the rollers. All of the rollers, except the free rollers, are designed to 
rotate in one direction only. Do not force the roller to rotate in the opposite direction. Forcing the 
roller to rotate will damage it, and cause the scanner to feed pages incorrectly.
1. Wet a soft cloth with some Isopropyl rubbing alcohol (70%).
2. Open the Automatic Document Feeder cover. 
						

							Xerox® DocuMate® 3220 Scanner Maintenance
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3. Wipe clean the feed rollers and scanner glass in the scanner body. Wipe the feed roller from 
side to side. Rotate the roller to clean its entire surface.
Be careful not to snag the cloth on the spring arms of the ADF pad. The ADF pad is located on 
the top of the duplex lamp module.
4. Lift up the duplex lamp module to access the underside of the ADF.
5. Wipe clean the glass strip on the underside of the duplex lamp module. Wipe clean the glass 
strip in the body of the scanner. 
						

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6. Gently lower the duplex lamp module back into the scanner.
7. Close the ADF cover. Carefully press down on the ADF cover until it locks in place with a “click”.
Cleaning the Scanner Glass
Scanning items that have excessive amounts of dirt or dust may dirty the glass. To ensure the best 
quality scanned item, wipe the scanner glass with a soft, dry, clean cloth to rid the glass of dust or 
other debris.
If any residue remains after wiping the glass with a dry cloth, try adding a few drops of Isopropyl 
alcohol (rubbing alcohol) to the cloth and wipe off the residue.
Replacing the ADF Pad Assembly
Problems with documents feeding into the ADF is an indication that the pad is wearing thin. The 
usage life of the ADF pad varies by what type of documents are generally scanned. Scanning large 
batches of heavily textured paper and embossed plastic cards will cause the ADF pad to wear 
faster. Large continuous batch scanning will also cause the ADF pad to wear faster. The ADF pad 
can be used to scan up to 30,000 pages.  
						

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You received a replacement pad in the original scanner box, you can also order a new one. 
Replacement parts can be purchased from the Parts & Accessories page for your scanner at 
www.xeroxscanners.com
.
After replacing a part as described in this section, reset the counter in the scanner properties page 
in the Windows Control Panel. On the Device Settings tab, click on the red reset button next the 
part counter that you replaced.
To replace the ADF Pad:
1. Open the Automatic Document Feeder cover. The ADF pad is located on the top of the duplex 
lamp module. 
						

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2. Squeeze the plastic clamps that hold the pad assembly in place and lift the pad up and out. 
Reverse the procedure to replace the new pad into its slots.
3. Close the scanner when you’re finished.
Replacing the Feed Roller
The roller will wear out and is designed to be a user-replaceable part. A worn roller can cause 
documents to feed in skewed at an angle, or multiple pages to feed at the same time. Before 
replacing the roller you should clean it as excessive dust on the roller will make it appear worn and 
smooth. You cannot properly diagnose a worn roller until you have cleaned it. You should generally 
replace the roller every 160,000 to 200,000 scans.
Replacement parts can be purchased from the Parts & Accessories page for your scanner at 
www.xeroxscanners.com
.
After replacing a part as described in this section, reset the counter in the scanner properties page 
in the Windows Control Panel. On the Device Settings tab, click on the red reset button next the 
part counter that you replaced.