Xerox DocuPrint 255DT User Manual

							Replacing the Fuser Cartridge/BTR
Chapter 6: Replacing Consumablesv6-5
Replacing the
Fuser Cartridge/
BTR
• The fuser area is extremely hot. Turn the printer OFF 
and allow it to cool for 40 minutes before replacing an 
existing fuser cartridge.
• Replacing the BTR (Bias Transfer Roll) requires 
removing the EP cartridge. Do not expose the EP 
cartridge to direct sunlight or artificial light for more 
than 15 minutes. Overexposure will permanently 
damage the photosensitive imaging drum. 
1Power OFF the printer and disconnect the power cord.
2Open the rear cover.
3Let the fuser area cool for 40 minutes.
If the Duplex Module is installed, continue with Step 4 on 
page 6-6. Otherwise, skip to Step 5 on page 6-6.
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							Replacing the Fuser Cartridge/BTR
6-6vDocuPrint N17/N17b User Guide
4Remove the Duplex Module by pushing the green lock 
buttons on either side of it.
5Remove the mounting screws from the printer as shown at 
left, and set them aside.
6Pull out the old fuser cartridge by the tabs on either side 
of the cartridge.
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							Replacing the Fuser Cartridge/BTR
Chapter 6: Replacing Consumablesv6-7
7Slide the new fuser cartridge into the printer.
8Secure the fuser cartridge by replacing the mounting 
screws that were removed in Step 5 on page 6-6.
If you do not need to re-install the Duplex Module, close 
the rear cover and skip to Step 11.
9Insert the Duplex Module through the guide channels.
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							Replacing the Fuser Cartridge/BTR
6-8vDocuPrint N17/N17b User Guide
10Make sure the green side-locks at both ends click into 
position. Then close the rear cover.
11Open the front cover and remove the EP cartridge by 
lifting it towards the rear of the printer then pulling it up 
and out.
12Use the BTR removal tool to release the left side of the 
BTR.
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							Replacing the Fuser Cartridge/BTR
Chapter 6: Replacing Consumablesv6-9
13Use the BTR removal tool to release the right side of the 
BTR.
14Lift the BTR out of the printer.
15Insert the new BTR, making sure it is seated properly.
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							Replacing the Fuser Cartridge/BTR
6-10vDocuPrint N17/N17b User Guide
16Pull the tab to remove the BTR’s protective covering.
17Re-insert the EP cartridge into the guide channels 
marked by the arrows inside the top cover. Push in until it 
clicks in place, then close the front cover.
18Plug in the power cord. Press and hold Online and Menu 
Down while powering ON the printer. Depress the 
buttons until a row of black boxes are displayed on the 
first line of the Control Panel display. This will reset the 
Fuser Life counter and release the warning message.
After warming up for a few minutes, the Control Panel 
displays the following message:
Ready
If the Replace Fuser Cartridge
 message still 
appears, repeat Step 18.
If any other message is displayed, see Table 6.2 on 
page 6-6.
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							Chapter 7: Troubleshootingv7-1
TroubleshootingC h a p t e r 7
Diagnostic Message Display ..........................................  7-2
Printer Operation Problems ...........................................  7-3
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							Diagnostic Message Display
7-2vDocuPrint N17/N17b User Guide
Diagnostic
Message DisplayChapter 6 of the DocuPrint N17 System Administrator 
Guide contains the entire set of messages which can 
appear on the DocuPrint N17 Control Panel display. Many 
of these messages are diagnostic messages which appear 
when there is a problem with the DocuPrint N17.
Chapter 6 of the DocuPrint N17 System Administrator 
Guide also contains a discussion of Print Quality 
symptoms and possible corrective actions.
If you have a problem with your DocuPrint N17 printer, 
and you cannot solve the problem using the actions 
suggested in Table 7.1 on page 7-3 of this guide, consult 
Chapter 6 of the DocuPrint N17 System Administrator 
Guide.
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							Printer Operation Problems
Chapter 7: Troubleshootingv7-3
Printer
Operation
ProblemsConsult Table 7.1 for corrective actions when the printer 
will not print or when the printed output is not what you 
expect.
Table 7.1 Printer operation problems
ProblemAction
The printer will not print 
at all, or a file sent from 
the client/server will not 
print.1. Check with your network administrator to see that the printer is powered up, 
connected to the network and that the network is operational.
2. Check Control Panel messages for “Paper Jam,” “Door Open,” etc.
3. If the port (parallel or network) the printer is connected to is disabled, enable 
it. Check the Configuration Sheet for the port you are using to see if the Port 
Enable item in the appropriate Interface Menu is set to On
. If it is set to Off
, set 
it to On
 and try again. 
4. If the printer has printed recently, do the following:
• Attempt to print a Configuration Sheet. If it does not print, contact your 
dealer or Xerox.
• If the Configuration Sheet prints, check to see that the printer is configured 
properly. 
• If the printer is configured properly, check the Configuration Sheet to 
confirm that the correct PDL is enabled for the port or protocol you are 
using.
• If the correct PDL is enabled and the printer continues not to print, contact 
your dealer or Xerox.
Table 7.1 Page 1 of 4
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							Printer Operation Problems
7-4vDocuPrint N17/N17b User Guide
A printed page does not 
look like it should.1. Make certain that the software application you are using to create your print 
job is configured properly. Refer to your software documentation. 
2. Make sure the correct driver is being used.
3. Send a file containing PCL or PostScript commands to the printer. 
• If your page prints as it should, your printer and interface are functioning 
properly.
• If your information prints correctly, but doesnt look right, you may have:
- An error in your command sequence/operator.
- A missing downloaded font.
- A mismatched printer option against your host formatting.
• Command errors may be identified by looking at your input file. You can 
determine which fonts are in the system by printing a PCL or PS Font List. 
You can verify your data setup by printing a Configuration Sheet and 
checking your printer setup.
The requested font for 
the job does not print.Print a PCL Font List, or PostScript Font List if the job is PostScript.
• If fonts print on the Font List, your print job may need correcting.
• If fonts do not print on the Font List, reload the fonts and print another PCL or 
PostScript Font List.
Table 7.1 Printer operation problems (continued)
ProblemAction
Table 7.1 Page 2 of 4
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