Xerox Phaser 4500B User Manual

							Phaser™ 4500 Laser Printer
Copyright © 2004 Xerox Corporation. All Rights Reserved.
3-20
Wi ndows NT 4. x
This topic includes:
■Preliminary Steps on page 3-20
■Quick CD-ROM Install Steps on page 3-20
■Other Methods of Installation on page 3-21
■Windows NT 4.x Troubleshooting (TCP/IP) on page 3-23
Preliminary Steps
These preliminary steps must be performed for all printers:
1.Verify that the printer is plugged in, turned on, and connected to an active network.
2.Verify that the printer is receiving network traffic by monitoring the LED’s on the back of 
the printer or on the CentreDirect External Print Server. When the printer is connected to a 
functioning network and receiving traffic, its link LED is green, and its amber traffic LED 
is flashing rapidly.
3.Proceed to “Quick CD-ROM Install Steps” or “Other Methods of Installation” for the 
installation method desired.
4.Print a “Configuration Page” and keep it for reference. 
Qui ck CD-ROM Insta l l  Ste ps
1.Insert the Printer Installer and Utilities CD-ROM into the computer’s CD-ROM drive. If 
your PC is set to autorun, the installer launches automatically. If it does not launch, do the 
following:
a.Click Start, then click Run.
b.In the Run window, type: :\INSTALL.EXE. 
2.Select your desired language from the list.
3.Select Install Printer Driver.
4.Click I Agree to accept the Xerox Software License Agreement. 
5.In the Select Printer dialog box, the default Use Walk-Up Technology (recommended 
for network printers) is selected. Click Next.
6.Follow the Use Walk-Up Technology instructions displayed.
7.Click Exit Program.
Note
If the Walk-Up Technology dialog box remains onscreen after you have completed 
Steps 1–6, click the Back button, then click Select from the following discovered 
printers. Follow the onscreen prompts to complete the installation procedure.
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							Windows NT 4.x
Phaser™ 4500 Laser Printer
3-21
Othe r Me thods of Insta l l a ti on
Install your printer on a Windows NT network using one of these methods:
■Microsoft TCP/IP protocol
■Xerox TCP/IP Port Monitor
The following methods can also be used to monitor or configure your printer:
■A web browser using CentreWare IS if your printer is connected to a Windows NT 
network with TCP/IP protocol enabled. 
■The Xerox CentreWare MC snap-in to Microsoft Management Console for installing or 
managing multiple printers on a Windows NT network with TCP/IP protocol enabled. See 
the CentreWare MC User Guide at www.xerox.com/office
.
Note
The CentreWare methods are not discussed in this section. For more information 
concerning CentreWare IS, or CentreWare MC, go to Reference/Connections & 
Networks/Printer Management Software on the User Documentation CD-ROM.
Qui ck Insta l l  Ste ps (Mi crosoft TCP/IP Protocol )
Note
This procedure is only performed by the system administrator.
1.Right-click the My Network Places icon on the desktop, then click Properties.
2.Click the Protocols tab to verify that the TCP/IP protocol has been installed.
3.Select the Services tab and verify that Microsoft TCP/IP Printing software is installed. If it 
is not installed, install it, and then return to this document.
Addi ng the  Pri nte r
1.Open the Control Panel, then double-click the Printers icon.
2.Double-click Add Printer to launch the Add Printer Wizard, then click Next.
3.Verify that My Computer is selected, then click Next.
4.Click Add Port, then select the LPR Port from the list displayed.
5.Click New Port.
6.Enter the IP address for your printer and a printer name of 31 characters or less (no 
spaces).
7.Select OK. 
8.Verify that the new IP address you entered is listed correctly. If the check box next to the 
IP address is not checked, select the check box, then click Next.
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							Windows NT 4.x
Phaser™ 4500 Laser Printer
3-22
Confi guri ng the  Pri nte r
1.Insert the Printer Installer and Utilities CD-ROM into the computer’s CD-ROM drive, 
then click Have Disk.
2.Click the Browse button and select the directory containing the Windows NT drivers.
3.Select the *.INF file, then click Open. Verify that the path and filename are correct, then 
click OK.
4.Select the correct printer, then click OK.
5.Enter a name for the printer, select whether you want that printer to be the default, then 
click OK.
6.Select one of these options:
■If the printer is not shared, click Next. 
■If the printer is shared, enter a Share Name, check the Share box, then click Next.
Pri nti ng a  Te st Pa ge
You are prompted to print a test page.
1.Select one of these options:
■Click Ye s to print a test page, then click Next.
■Click No if you do not want to print a test page, then click Next.
2.Select one of these options: 
■Click the Finish button if the data presented is correct. Proceed to step 3.
■Click the Back button to correct the data if incorrect, then click Finish when the data 
is correct. Proceed to Step 3.
3.If you printed a test page, you are prompted to confirm that the test page printed:
■Click Ye s if the test page printed successfully.
■Click No if the test page did not print or printed incorrectly. Proceed to step 4.
4.Note the print-quality of the print job. If print-quality problems exist or if the job does not 
print, go to Reference/Troubleshooting on the User Documentation CD-ROM.
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							Windows NT 4.x
Phaser™ 4500 Laser Printer
3-23
Wi ndows NT 4. x Troubl e shooti ng (TCP/IP)
This troubleshooting section assumes you have completed the following tasks:
■Loaded a Phaser printer PCL or PostScript printer driver.
■Printed and kept a current copy of the “Configuration Page”. For information about 
printing a “Configuration Page”, go to Reference/Features/Front Panel on the User 
Documentation CD-ROM.
Ve ri fyi ng Se tti ngs
1.Verify the settings in the “Configuration Page.”
■IP Address Source is set to: DHCP, Front Panel, BOOTP, or Auto IP (depending 
on your network configuration).
■Current IP Address is set correctly. (Note this address if it is assigned by Auto IP, 
DHCP, or BOOTP.)
■Subnet Mask is set correctly (if used).
■Default Gateway is set correctly (if used).
■LPR is enabled. Verify that the LPR and AppSocket settings are set as desired.
■Interpreters: Auto, PCL, or PostScript (depending on your driver).
2.Verify that the client is logged into the network and printing to the correct print queue. The 
user should also have access to the Phaser print queue.
Ve ri fyi ng Insta l l a ti on
1.Right-click the My Network Places icon on the desktop and select Properties.
2.Click the Protocols tab to verify that the TCP/IP protocol has been installed.
3.Click Add to install any components not listed, then restart your computer.
4.Click Start, click Settings, then click Control Panel.
5.Double-click Services. 
6.Locate TCP/IP Print Server, then verify these column entries:
■Status column: Started
■Startup column: Automatic
7.Click Start, click Settings, then click Printers.
8.Right-click the printer icon, then select Properties. Verify that you have installed the 
correct driver for your printer.
9.Select the Ports tab. Verify that the IP Address in the Print to the Following Port list is 
identical to the one on the “Configuration Page.” You may need to click the Configure 
Port button to view the IP address. If necessary, re-select the TCP/IP number used for 
your printer.
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							Windows NT 4.x
Phaser™ 4500 Laser Printer
3-24
Pri nti ng a  Te st Pa ge
1.Click the General tab.
2.Click Print Test Page. If the printer still does not print, do one of the following:
■Access PhaserSMART Technical Support on the Troubleshooting tab of your printer 
driver. 
■Go to www.xerox.com/office/support.
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							Phaser™ 4500 Laser Printer
Copyright © 2004 Xerox Corporation. All Rights Reserved.
3-25
Wi ndows 98 a nd Wi ndows Me
This topic includes:
■Preliminary Steps on page 3-25
■Quick CD-ROM Install Steps on page 3-26
■Other Methods of Installation on page 3-26
■Windows 98 and Windows Me Troubleshooting on page 3-28
Preliminary Steps
1.Verify that the printer is plugged in, turned on, and connected to an active network.
2.Verify that the printer is receiving network traffic by monitoring the LED’s on the back of 
the printer or on the CentreDirect External Print Server. When the printer is connected to a 
functioning network and receiving traffic, its link LED is green, and its amber traffic LED 
is flashing rapidly.
3.Print a “Configuration Page” and verify that the desired protocol is enabled, then follow 
one of these options:
■Proceed to Step 4 if you do not have a TCP/IP address configured for your printer. 
■Proceed to Step 5 if you do have a TCP/IP address configured for your printer.
4.Do one of the following if you do not have a TCP/IP address configured for your system:
■Contact your system administrator to ensure that configuration is made according to 
your company guidelines. 
■Configure your PC with a unique address such as 192.1.1.1. 
5.If you have a TCP/IP address, then follow these steps to verify the IP address for your PC:
a.Click Start, then click Run.
b.Enter winipcfg in the Open field. (If the file is not found, TCP/IP may not be 
installed.)
c.Click OK.
d.Select your network adapter from the list. The IP address is listed in the IP Address 
field.
Note
For more information about installing and configuring TCP/IP in Windows 
environments, go to your Microsoft Windows documentation.
6.Proceed to “Quick CD-ROM Install Steps” or “Other Methods of Installation” for the 
installation method desired.
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							Windows 98 and Windows Me
Phaser™ 4500 Laser Printer
3-26
Qui ck CD-ROM Insta l l  Ste ps
1.Insert the Printer Installer and Utilities CD-ROM into the computer’s CD-ROM drive. If 
your PC is set to autorun, the installer launches automatically. If it does not launch, do the 
following:
a.Click Start, then click Run.
b.In the Run window, type: :\INSTALL.EXE. 
2.Select your desired language from the list.
3.Select Install Printer Driver.
4.Click I Agree to accept the Xerox Software License Agreement. 
5.In the Select Printer dialog box, the default Use Walk-Up Technology (recommended 
for network printers) is selected. Click Next.
6.Follow the Use Walk-Up Technology instructions displayed.
7.Click Exit Program.
Note
If the Walk-Up Technology dialog box remains onscreen after you have completed 
Steps 1–6, click the Back button, then click Select from the following discovered 
printers. Follow the onscreen prompts to complete the installation procedure.
Othe r Me thods of Insta l l a ti on
Install your printer on a Windows 98 or Windows Me network using one of these methods:
■Xerox TCP/IP Port Monitor
■PhaserPort Software
Xe rox TCP/IP Port Moni tor
The Windows installer installs the Xerox TCP/IP Port Monitor. The Xerox TCP/IP Port 
Monitor can be used to add or remove TCP/IP ports. 
Addi ng a  Port
1.Open Printer Properties for the printer you would like to attach to the new TCP/IP port.
2.Click Start, click Settings, then click Printers.
3.Right-click the printer to be attached to the new TCP/IP port, then click Properties.
4.Click the Details tab, then click the Add Port button.
5.Select Other.
6.From the list of available printer-port monitors, select the Xerox TCP/IP Port, then click 
OK.
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							Windows 98 and Windows Me
Phaser™ 4500 Laser Printer
3-27
Confi guri ng a  Port 
The Xerox TCP/IP Printer Port Wizard guides you step-by-step through the following 
procedures:
■Choosing a name for the new port
■Identifying a printer by its DNS Name or IP Address
■(Alternatively) Identifying a printer using the automatic Printer Discovery feature
1.Click Next to proceed with the port installation. The wizard verifies the port name and 
printer address, then automatically configures the remaining port settings. Any errors 
detected in printer identification are displayed in a dialog box requesting Additional 
Information.
2.In the Add Xerox TCP/IP Port window:
■Enter a unique name for the port being added in the Enter a Port Name section.
■Enter the printer’s host name or IP Address in the Enter a Printer Name or IP 
Address section.
3.Click Next.
Note
To locate Xerox printers on your local area network, select Auto Printer Discovery, then 
click Refresh. The Xerox TCP/IP Port Monitor searches the network for Xerox printers 
and displays them in a list. Select your desired printer from the list, then click OK.
Compl e ti ng the  Pri nte r Port TCP/IP
After the port settings have been configured and verified, a Completing dialog box appears 
summarizing all the settings. You can change or select printer port settings. 
1.Select one of these options:
■Click Finish to complete the printer port setup.
■Click Back to change the settings. When you have completed the changes, click 
Finish to complete the printer-port setup.
2.Click OK to exit Printer Properties.
Pha se rPort Softwa re
Note
PhaserPort is the preferred utility for PostScript installations. For PCL installations, go to 
“Xerox TCP/IP Port Monitor” in this section.
The Windows installer installs PhaserPort for Windows (for those installations using 
PostScript drivers). PhaserPort for Windows is a Xerox print monitor for printing over 
Windows 98 or Windows Me TCP/IP peer-to-peer networks.
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							Windows 98 and Windows Me
Phaser™ 4500 Laser Printer
3-28
Changing a PhaserPort IP Address
If the printer’s IP address is changed, you must change the IP address for the printer’s 
corresponding port:
1.Click Start, click Settings, then click Printers.
2.Right-click the printer to be changed to a new PhaserPort IP address, then click 
Properties.
3.Select the Details tab. 
4.Verify that PhaserPort appears in the Print to the Following Port field.
5.Click Port Settings. The Configure PhaserPort dialog box appears.
6.Do one of the following:
a.If you know the correct IP address or DNS name for the printer, enter that information. 
b.If you don’t know the printer’s IP address or DNS name, then click Browse to display 
a list of printers on the network. 
c.Double-click the appropriate printer. PhaserPort automatically enters the information 
into the Configure PhaserPort dialog box. 
Note
To search the network again, click Refresh. To expand the search to other subnets, 
click Advanced. 
7.Click OK.
8.Click OK again to apply the changes.
Wi ndows 98 a nd Wi ndows Me  Troubl e shooti ng
This troubleshooting section assumes you have completed the following tasks:
■Verified that the printer is plugged in, turned on, and connected to an active network.
■Installed a Phaser printer PCL or PostScript print driver.
■Verified that the printer is receiving network traffic by monitoring the LED’s on the back 
of the printer or on the CentreDirect External Print Server. When the printer is connected 
to a functioning network and receiving traffic, its link LED is green, and its amber traffic 
LED is flashing rapidly.
■Printed and kept a current copy of the “Configuration Page”. For information about using 
the front panel or printing a “Configuration Page”, go to Reference/Features/Front Panel 
on the User Documentation CD-ROM.
Ve ri fyi ng Se tti ngs
1.Right-click Network Neighborhood on the desktop, then click Properties.
2.Click the Configuration tab. A list of installed network components appears for the 
following items:
■Client for Microsoft networks
■Xerox TCP/IP Port Monitor
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							Windows 98 and Windows Me
Phaser™ 4500 Laser Printer
3-29 3.If you are running CentreWare DP verify the following:
■Novell Networks: You are required to load Novell IntraNetWare Client or Microsoft 
Client for IPX networks.
■TCP/IP Networks: No additional software is required, but your printer must have a 
valid TCP/IP address assigned.
4.If any of the above protocols or services are not installed, install the necessary components 
and restart the system. When the system is restarted, return to this document.
5.Click Start, click Settings, then click Printers. The Printers window appears.
6.Right-click the printer icon, then click Properties.
7.Select the Details tab. 
8.Verify the following:
a.The printer driver name in the Print Using the Following Driver list. If necessary, re-
select or install a new printer driver.
b.The Port name in the Print to the Following Port list. If necessary, re-select the 
correct name.
9.Send a print job to the printer. If the printer does not print, access PhaserSMART 
Technical Support from the Troubleshooting tab of the Windows printer driver or go to 
www.xerox.com/office/support
.
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