Xerox Phaser 4500N User Manual

							Phaser™ 4500 Laser Printer
Copyright © 2004 Xerox Corporation. All Rights Reserved.
3-30
Ma ci ntosh
This topic includes:
■Requirements on page 3-30
■Quick CD-ROM Install Steps on page 3-30
■Enabling and Using EtherTalk for Mac OS 9.x on page 3-30
■Enabling and Using TCP/IP for Mac OS 9.x on page 3-31
■Enabling or Using TCP/IP or AppleTalk for Mac OS X, Version 10.1 or Higher on 
page 3-33
■Macintosh Troubleshooting (Mac OS 9.x, Mac OS X, Versions 10.1 and 10.2) on 
page 3-34
Re qui re me nts
■A workstation with the appropriate printer driver installed.
■A working knowledge of the operating system (System 9.0+ or higher) being used on the 
workstation.
■Proper cabling to connect the printer to the network.
Qui ck CD-ROM Insta l l  Ste ps
1.Insert the Printer Installer and Utilities CD-ROM into the computer’s CD-ROM drive.
2.Double-click the installer on the Printer Installer and Utilities CD-ROM to install the 
printer driver. 
Ena bl i ng a nd Usi ng Ethe rTa l k for Ma c OS 9. x
If you use EtherTalk, Macintosh computers do not require IP addresses.
1.Open the AppleTalk Control Panel. Verify that the Ethernet port is the selected network 
port.
2.Open the Chooser, then click the LaserWriter printer driver.
3.Select the printer. 
4.Click Create to create the desktop printer.
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							Macintosh
Phaser™ 4500 Laser Printer
3-31
Ena bl i ng a nd Usi ng TCP/IP for Ma c OS 9. x
This section provides installation and troubleshooting steps for Macintosh OS 9.x.
Se tti ng Up the  Ma ci ntosh Ethe rne t Port for TCP/IP
Perform the following procedure to set up your Macintosh TCP/IP:
1.Click Control Panels from the Apple menu. 
2.Click TCP/IP.
3.Click Ethernet from the Connect via menu.
4.Specify one of the following methods for the Macintosh to obtain its IP address: 
■Manually
■DHCP
Note
If you select to set up the printer manually, specify the IP address in the dialog box. 
You must also enter information for the Subnet Mask, Router Address, and Name 
Server Address, if needed
5.Close the dialog box.
Cre a ti ng a n LPR Pri nte r wi th La se rWri te r 8. 5. 1 or Hi ghe r
1.Open the Desktop Printer Utility. (This utility, or an alias to it, can be found in the 
PhaserTools folder.)
2.Click Printer (LPR) in Create Desktop, then click OK.
3.Click Change in the PostScript Printer Description (PPD) file. 
4.Select the appropriate PPD from the list, then click Select. If your printer’s PPD is not 
listed, install it from the Printer Installer and Utilities CD-ROM. 
5.Click Change in LPR Printer Selection. 
6.Enter information in the following fields:
■Printer Address: Enter the printers IP address or domain name. 
■Queue: Enter PS (use upper-case), then click OK. 
7.Close the dialog box. When prompted, click Save.
8.Enter a name for the desktop printer in Save Desktop Printer As field, then click Save. 
9.Two methods are available for printing through LPR: 
■Use the new Desktop Printer (LPR) 
■Use the LaserWriter 8.5.1 printer driver (any printer can be selected). Click File, then 
click Print to select the appropriate LPR printer in the Printer drop-down list.
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							Macintosh
Phaser™ 4500 Laser Printer
3-32
Cre a ti ng a n AppSocke t Pri nte r wi th La se rWri te r 8. 6
Xerox provides Macintosh AppSocket printing with PhaserPort for Mac OS on the printer’s 
Printer Installer and Utilities CD-ROM. PhaserPort for Mac OS provides a bi-directional, 
high-speed communications channel using the new plug-in communication architecture of 
Apple LaserWriter version 8.6.
AppSocket provides feedback about print job status which is not available through LPR.
Pha se rPort for Ma c OS Syste m Re qui re me nts
Note
PhaserPort is not supported under Mac OS X.
System requirements include:
■A Phaser printer installed on a TCP/IP network
■PowerPC-based Macintosh
■Apples LaserWriter version 8.6 or later, with Desktop Printing enabled
■Open Transport version 1.1 or later networking. TCP/IP networking provided by MacTCP 
software is not supported. The Macintosh must be properly configured to communicate 
with the printer.
Cre a ti ng a  De sktop Pri nte r wi th Pha se rPort for Ma c OS
1.Launch the PhaserPort Printer Tool. 
2.Enter the printer’s IP address or DNS name in the Printer Internet Address field.
3.Enter a name for the desktop printer in the Desktop Printer Name field. 
4.Click Verify to contact the printer over the TCP/IP network, then verify its network 
configuration. 
5.Click Create to create the desktop printer. 
6.Click Quit to exit the PhaserPort Printer Tool.
7.In the Finder, click the newly created desktop printer icon.
8.Click Change Setup in the Finder’s Printing menu.
9.Select the PostScript Printer Description file and provide configuration information. 
You can also select the Auto Setup button, then Macintosh automatically attempts to 
determine the correct settings for the Phaser printer.
Note
Certain utilities, such as Adobe Font Downloader, are not compatible with PhaserPort for 
Mac OS software because they attempt to directly communicate with the printer using the 
AppleTalk protocol. If you use Mac OS software, create an AppleTalk desktop printer, 
then delete this printer after running and exiting the non-compatible software. 
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							Macintosh
Phaser™ 4500 Laser Printer
3-33
Ena bl i ng or Usi ng TCP/IP or AppleTalk for Mac OS X, Version 
10. 1 or Hi ghe r
Re qui re me nts
Verify that you are running Mac OS X, version 10.1. The previous versions of Mac OS X do 
not fully support PostScript printing and printer features.
Se tti ng up the  Ma ci ntosh Ethe rne t Port for TCP/IP or Appl e Ta l k
Perform the following procedure to set up your Macintosh for TCP/IP:
1.Select Network from the System Preferences application, then select TCP/IP.
2.Select Built-In Ethernet from the Active Ports menu.
3.Specify how you will obtain the IP address from the TCP/IP tab:
■Manually: Specify the IP address, Subnet Mask, Router Address, and Name 
Server Address in the dialog box.
■DHCP: Automatically finds the IP address.
■AppleTalk: Select the AppleTalk tab, then verify that the Make AppleTalk Active 
box is selected.
4.Close the dialog box.
Cre a ti ng a n LPR Pri nte r wi th Ma c OS X,  Ve rsi on 10. 1 or Hi ghe r
1.Open the Print Center utility. (This utility is found in a directory called Utilities in the 
Applications directory.)
2.Select Add Printer, then select LPR Printers Using IP from the pull-down menu.
3.Enter the printers IP address or host name in the LPR Printer’s Address field. 
4.Enter PS (use upper-case) in the Queue field, then click OK. 
5.Select the appropriate PPD from the list in the Printer Model drop-down list. If your 
printer’s PPD is not listed, install it from the Printer Installer and Utilities CD-ROM.
6.Click Add to complete the configuration.
Cre a ti ng a n Appl e Ta l k Pri nte r wi th Ma c OS X,  Ve rsi on 10. 1 or Hi ghe r
1.Verify that AppleTalk is enabled in System Preferences.
2.Open the Print Center utility. (This utility is found in a directory called Utilities in the 
Applications.)
3.Select Add Printer, then select AppleTalk from the pull-down list.
4.Select the appropriate zone.
5.Select your printer from the list provided. 
6.Select the appropriate PPD from the list in the Printer Model drop-down list. If your 
printer’s PPD is not listed, install it from the Printer Installer and Utilities CD-ROM.
7.Click Add to complete the configuration.
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							Macintosh
Phaser™ 4500 Laser Printer
3-34
Cre a ti ng a  Re nde zvous Pri nte r wi th Ma c OS X,  Ve rsi on 10. 2 or Hi ghe r
1.Open the Print Center utility (located in Utilities in the Applications Directory).
2.Click Add.
A list appears displaying your printer’s name, followed by a series of numbers. For 
example, Your Printer’s Name xx:xx:xx. Each numbered segment represents the last 
section of your printer’s hardware address. Your PPD is automatically selected.
3.Click Add to complete the installation.
Ma ci ntosh Troubl e shooti ng (Ma c OS 9. x,  Ma c OS X,  Ve rsi ons 
10. 1 a nd 10. 2)
The following procedure eliminates cabling, communication, and connection problems. Once 
you complete these steps, print a test page from your software application. If the job prints, no 
further system troubleshooting is necessary. If there are print quality problems, go to 
Reference/Troubleshooting on the User Documentation CD-ROM.
Ma ci ntosh Troubl e shooti ng Ste p-By-Ste p
Ma c OS 9. x
Perform these steps only for Mac OS 9:
1.Open the Chooser, then click the LaserWriter driver.
2.Do one of the following:
■If the printer name appears, your printer is communicating through the network. You 
do not need to perform any additional steps.
■If your printer name does not appear, proceed to Step 3.
3.Verify that the printer is plugged in, turned on, and connected to an active network.
4.Verify the cable connection from the network to the printer.
5.Follow these steps:
a.From the printer’s front panel, verify that EtherTalk is enabled. If it is not, enable it in 
the front panel, then reset the printer.
b.Print the “Configuration Page” and verify that EtherTalk is enabled.
c.From the “Configuration Page”, verify the Zone. If you have multiple zones on your 
network, verify that your printer appears in the desired zone.
6.If you are still unable to print, go to www.xerox.com/office/support
 or access 
PhaserSMART Technical Support through CentreWare Internet Services:
a.Launch your web browser.
b.Enter your printers IP address in the browser’s Address field (http://
xxx.xxx.xxx.xxx). 
c.Select Support. 
d.Click the PhaserSMART Diagnostic Tool link to access PhaserSMART.
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							Macintosh
Phaser™ 4500 Laser Printer
3-35
Ma c OS X,  Ve rsi ons 10. 1 a nd 10. 2
Perform these steps only for Mac OS X, versions 10.1 and 10.2:
1.Open the Network Utility, then click the Ping tab.
2.Enter your printer’s IP address.
3.Click Ping. If you do not get a response, confirm that your TCP/IP settings are correct for 
both your printer and computer.
4.For AppleTalk, follow the steps below. For TCP/IP proceed to Step 5.
a.From the printer’s front panel, verify that EtherTalk is enabled. If it is not, enable it in 
the front panel, then reset the printer.
b.Print the “Configuration Page” and verify that EtherTalk is enabled.
c.From the “Configuration Page”, verify the Zone. If you have multiple zones on your 
network, verify that your printer appears in the desired zone.
5.If you are still unable to print, go to www.xerox.com/office/support
 or access 
PhaserSMART Technical Support through CentreWare Internet Services:
a.Launch your web browser.
b.Enter your printers IP address in the browser’s Address field (http://
xxx.xxx.xxx.xxx). 
c.Select Support. 
d.Click the PhaserSMART Diagnostic Tool link to access PhaserSMART.
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							Phaser™ 4500 Laser Printer
Copyright © 2004 Xerox Corporation. All Rights Reserved.
3-36
Novell NetWare
This topic includes:
■Configuration Software for NetWare Networks on page 3-36
■Quick Setup on page 3-36
■Advanced Setup on page 3-36
■NetWare 4.x, NetWare 5.x, and NetWare 6.x Print Server Setup on page 3-37
■Novell NetWare Troubleshooting on page 3-37
Configuration Software for NetWare Networks
CentreWare DP configures the printer and the network when using NetWare 4.x, 5.x, and 6.x. 
CentreWare
 DP is a Novell Directory Service (NDS)/Bindery tool used only for Novell 
Distributed/Enterprise Print Services (NDPS).
Qui ck Se tup
1.Print the “Configuration Page” and keep it for reference. For information about printing a 
“Configuration Page”, go to Reference/Features/Front Panel on the User Documentation 
CD-ROM.
2.View the “Configuration Page”, then verify the following:
■Novell enable is On 
■Frame Type is correctly set.
3.Install CentreWare DP on a Windows-based workstation.
4.Run the CentreWare DP application, then click Setup Wizard on the Printer menu. 
5.Select NDS Install, then follow the Setup Wizard steps.
6.Install printer drivers from the Printer Installer and Utilities CD-ROM.
7.Send a print job to the printer.
8.Verify the print-quality of the document. If print-quality problems exist, or if your 
document did not print, go to Reference/Troubleshooting on the User Documentation CD-
ROM for more information.
Adva nce d Se tup
The Advanced Setup option of CentreWare DP is a tool that allows you to control how your 
devices are configured in your Novell NetWare network environment. This tool is necessary 
for connecting your device to more than one file server or queue. For a connection to a single 
device and queue, use Setup Wizard.
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							Novell NetWare
Phaser™ 4500 Laser Printer
3-37
Ne tWa re 4. x,  Ne tWa re 5.x, and NetWare 6. x Pri nt Se rve r Se tup
The Phaser printer defaults enable connection to Novell NetWare without adjustment. Review 
the “Configuration Page” and verify the following settings:
■NetWare is enabled
■Frame Type matches the frame type of the desired file server
■PDL is set to your desired PDL (PostScript or PCL) or to Auto. You may wish to set 
PDL to the desired type if only one PDL is used
■Desired Novell mode is set to either NDS/BEM, NDS, or BEM (Bindery Emulation 
Mode)
■Print Server Name
Se tti ng Up Ne tWa re  wi th Ce ntre Wa re DP
The CentreWare DP software provides the quickest and easiest method for installing a printer 
on a network. For more information go to 
www.xerox.com/office for the CentreWare DP User 
Guide or see CentreWare DP Online Help.
Adva nce d Se tup i n Bi nde ry Mode  for Nove l l  Di re ctory Se rvi ce s (NDS)
The Advanced Setup option of CentreWare DP provides an additional tool to control how your 
printers are configured on a Novell NetWare network environment. This tool is necessary for 
connecting a printer to more than one file server or queue.
Nove l l  Di stri bute d/Ente rpri se  Pri nt Se rvi ce s (NDPS/NEPS)
To access Xerox printers in this environment, Xerox Gateway software must be installed on a 
system. The latest version of the Xerox Gateway Software is available on the Xerox web site 
at 
www.xerox.com/office. Instructions are available on the web site for installing a printer 
using NDPS. The web site also contains the CentreWare for NDPS User Guide.
Nove l l  Ne tWa re  Troubl e shooti ng
Troubleshooting for Windows-based computers includes both hardware and software solutions 
to eliminate cabling, communication, and connection problems associated with direct-
connected ports. Complete one of the following procedures (based on the type of port being 
used), then print a test page from your software application. If the test page prints, no further 
system troubleshooting is necessary. For print-quality problems, go to Reference/
Troubleshooting on the User Documentation CD-ROM.
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							Novell NetWare
Phaser™ 4500 Laser Printer
3-38
Re qui re me nts
Verify that you:
■Are operating a Windows-based system with CentreWare  DP software installed and at 
least one printer driver installed
■Are a NetWare Network Administrator, an administrative person with ADMIN/
SUPERVISOR, or ADMIN/SUPERVISOR EQUIVALENT within login rights to the 
NetWare Server(s) servicing the Phaser printer
■Have a basic knowledge of NetWare
Nove l l  Ne tWa re  Troubl e shooti ng Qui ck Che ck
1.Verify that the printer is plugged in, turned on, and connected to an active network.
2.Verify that the printer is receiving network traffic by monitoring the LEDs on the back of 
the printer. When the printer is connected to a functioning network and receiving traffic, 
its link LED is green, and its amber traffic LED is flashing rapidly.
3.Verify that the client is logged into the network and printing to the correct print queue. 
4.Verify that the user has access to the Phaser printer queue.
5.Verify that the Phaser printer NetWare print queue exists, is accepting jobs, and has a print 
server attached. If it does not, use the Setup Wizard in CentreWare DP to reconfigure the 
print queue.
6.Print the “Configuration Page”. Verify that Printer Server is enabled. Set the frame type 
to the frame type your NetWare server is using.
Note
To determine your NetWare IPX frame type, type config at the Novell console screen. 
On networks using multiple IPX frame types, it is critical that the frame type be set 
correctly.
7.Verify that the Primary Server is set (NetWare 3.1x only). The primary server should 
have been set during initial queue setup and installed using CentreWare DP. If it is not set, 
use CentreWare DP to set it, then reset the printer.
Note
Setting the Primary Server is extremely important on large networks.
8.Go to www.xerox.com/office/support
 if the above steps fail to resolve the printing 
problem.
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							Novell NetWare
Phaser™ 4500 Laser Printer
3-39
Nove l l  Ne tWa re  Troubl e shooti ng Ste p-By-Ste p
These procedures eliminate cabling, communication, and connection problems associated with 
network connected printers. The steps are divided into two groups:
■Novell NetWare Hardware Step-by-Step
■Novell NetWare Software Step-by-Step
Note
Novell NetWare Software Step-by-Step assumes that you are connected to a Novell 
NetWare network with a Windows OS installed on the client workstation. When both of 
these procedures are completed, print a test page from your software application. If the test 
page prints, no further system troubleshooting is necessary. 
Nove l l  Ne tWa re  Ha rdwa re  Ste p-By-Ste p
Note the LED activity on the printer. The green link LED is ON whenever it is connected to an 
active network. The amber traffic LED is flickering when data is being received. 
1.Verify the following:
■The cable connections: Use a new cable or connectors if possible
■Which port your printer is attached to. Connect a functioning network device to your 
printer to test the port.
2.Print the “Configuration Page” from your printer. For information about printing 
Configuration pages, go to Reference/Features/Front Panel.
3.Review the Connectivity Settings and verify these items:
■NetWare is enabled
■Frame Type matches the frame type of the desired file server
Note
To determine your NetWare IPX frame type, type config at the Novell console screen. 
On large networks, using multiple IPX frame types, it is critical that the frame type be 
set correctly.
■PDL is set to your desired PDL (PostScript or PCL) or to Auto
■Primary Server (for NetWare 3.x only) is set to the name of the server which serves 
the print queue you have assigned to the Phaser printer
■NDS Tree (for NetWare 4.x NDS and later) is set for the correct NDS tree name
■NDS Context (for NetWare 4.x NDS and later) is set for the correct NDS Context
■Print Server (PServer) Name is set for the name selected for the Phaser printer to act 
as a print server
■Novell Mode is correctly set
4.If changes are made, reset the printer. Once the printer has been reset, allow approximately 
two minutes for the printer to go through a self test, then log onto the network server.
5.Print out another copy of the “Configuration Page” to verify that the items you modified 
were set and kept.
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