Xerox Phaser 6010N User Manual

Troubleshooting
Phaser 6000/6010 Color Printer
User Guide41 Print job sent but the light of 
the Ready indicator is not 
blinking or on.
Phaser 6010 printer only: Is the Ethernet or USB interface cable 
disconnected?
Turn off the power and check the connection of the interface cable.
Phaser 6010 printer only. Is the protocol configured?
Check the port status of the interface. Make sure that the protocol settings 
are correctly configured in CentreWare
 Internet Services. For details, Help in 
CentreWare...

Troubleshooting
Phaser 6000/6010 Color Printer
User Guide 42Paper does not feed.
Paper jams.
Multiple sheets are fed. 
Paper is fed at an angle.
Paper is wrinkled.Is the paper correctly loaded?
Load the paper correctly. For labels or envelopes, fan them well to allow air 
to enter between each sheet before loading.
Is the paper damp?
The paper used is not suitable.
Load the correct type of paper. For details, see Basic Printing in the Quick 
Use Guide.
Is the Bypass Tray properly seated?
Make sure that...

Troubleshooting
Phaser 6000/6010 Color Printer
User Guide43
Print-Quality Problems
When the print quality is poor, select the closest symptom from the following table and see the 
corresponding solution to correct the problem. You can also print a demo page to more precisely 
determine the print-quality problem. For details, see Information Pages on page 32.
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Troubleshooting
Phaser 6000/6010 Color Printer
User Guide 44
If the print quality does not improve after carrying out the appropriate action, contact Xerox® 
Customer Support or your reseller.
Notes: 
•To enhance print quality, toner cartridges for many models of equipment have been designed to 
cease functioning at a predetermined point.
•Grayscale images printed with the composite black setting count as color pages, because color 
consumables are used. Composite black is the default setting on most...

Troubleshooting
Phaser 6000/6010 Color Printer
User Guide45 Only one color is faded. Toner cartridge is empty or 
damaged.Check the condition of the toner 
cartridge and replace it if necessary.
Stray black dots or white areas 
(dropouts).The paper is outside the 
recommended specification 
range.Replace the paper with a recommended 
size and type, and confirm that your 
control panel/print driver settings are 
correct. For details, see Supported Paper 
in the Quick Use Guide.
The toner cartridges are...

Troubleshooting
Phaser 6000/6010 Color Printer
User Guide 46Recurring smudges. Dirt in the paper path. Print several blank sheets until the 
smudges disappear.
The paper is outside the 
recommended specification 
range.Replace the paper with a recommended 
size and type, and confirm that your 
control panel settings are correct. For 
details, see Supported Paper in the Quick 
Use Guide.
The marking unit or fuser is 
damaged.For assistance, go to the Xerox
® Support 
website at:
•
Phaser 6000 go to:...

Troubleshooting
Phaser 6000/6010 Color Printer
User Guide47 Hair-like marks appear in or 
around black half-tone printing. 
Shadows appear around areas 
of dense black printing.The paper was left unwrapped 
for a long time, especially in a 
dry environment.Replace the paper. For details, see 
Supported Paper in the Quick Use Guide.
The paper is outside the 
recommended specification 
range.Replace the paper with a recommended 
size and type and then confirm that 
your print driver settings are correct....

Troubleshooting
Phaser 6000/6010 Color Printer
User Guide 48Vertical blanks. The LED window is dirty. Clean the LED windows. For details, see 
Cleaning the LED Windows on page 49.
The toner cartridges are not 
Xerox
® toner cartridges.Verify that the toner cartridges meet 
specifications and replace if necessary.
Slanted printing. The paper guides in the trays 
are not set correctly.Reset the paper tray guides. For details, 
see Basic Printing in the Quick Use 
Guide.
Horizontal bands at regular...

Troubleshooting
Phaser 6000/6010 Color Printer
User Guide49
Cleaning the LED Windows
If prints have voids or light streaks through one or more colors, use the following instructions to clean 
the LED windows.
Note: Do not use warm water or cleaning solvents to remove toner from your skin or clothing. 
Warm water sets the toner and makes it difficult to remove. If toner gets on your skin or clothing, 
brush it off, blow it off, or wash it off with cold water and mild soap.
1. Spread some paper at the...

Troubleshooting
Phaser 6000/6010 Color Printer
User Guide 50
4. Pull out the toner cartridge and set it on the paper with the label side down to prevent spillage.
5. Remove the other three cartridges in the same way.
6. Pull out the cleaning rod and remove it from the printer.
7. Insert the cleaning rod into the hole beside the arrow in the first toner slot.
p60xx_005
p60xx_006
p60xx_007
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