Xerox Phaser 6140N User Manual

							Maintenance
Phaser 6140 Color Laser Printer
User Guide121
Checking Page Counts
This section includes:
•Viewing the Billing Meter on page 121
•Printing the Print Volume Report on page 121
You can check the total number of printed pages at the printer control panel, on the Configuration 
page, and in CentreWare IS. Three meters are available: Total Impressions, Color Impressions, and 
Black Impressions. The billing meter counts the number of pages printed properly. Single-side print, 
including N-up, is counted as one impression, and 2-sided print, including N-up, is counted as two. 
During 2-sided printing, if an error occurs after one side is printed properly, it is counted as one.
When printing color data that has been converted using an ICC profile on an application with the Color 
(Auto) setting, the data is printed in color even if it seems to be black and white data on the monitor. In 
that case, the number of Color Impressions is increased.
Note:Grayscale images printed with the composite black setting count as color pages because 
color consumables are used. This is the default setting on most printers.
When doing automatic 2-sided printing, a blank page may be inserted automatically depending on the 
settings in the application. In this case, the blank page is counted as one page.
Viewing the Billing Meter
The billing meter tracks the total number of pages printed for the life of the printer; it cannot be reset.
To check the total number of pages printed:
1. On the printer control panel, press the Menu button.
2. Press the Down Arrow button to go to Billing Meters and then press the OK button.
3. Arrow down to the desired meter. The number of printed pages is displayed below the name.
4. After checking, press the Menu button to exit the Billing Meters menu.
Printing the Print Volume Report
The print meter tracks print job accounting information. The information is available in the Print 
Volume report, which shows the information broken down by username and by how many pages of 
which size were printed in color and in black and white.
To print the print meter information page:
1. On the printer control panel, press the Menu button.
2. At Information Pgs, press the OK button.
3. Press the Down Arrow button to go to Print Meter and then press OK.
The Print Volume Report prints.
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							Maintenance
Phaser 6140 Color Laser Printer
User Guide 122
See also: 
Information Pages on page 25
Managing the Printer with CentreWare IS on page 116
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							Maintenance
Phaser 6140 Color Laser Printer
User Guide123
Moving the Printer
Follow these procedures when moving the printer.
To view precautions and guidelines for safely moving your printer, see Safety on page 9.
The printer, with Tray 1 and consumables but without the optional duplex unit or 250-sheet feeder, 
weighs 18.6 kg (41 lb.). Configured with the optional duplex unit and 250-sheet feeder, the printer 
weighs 24.2 kg (53.24 lb.).
Before moving the printer, do the following:
1. Turn the printer off and disconnect the power cord and other cables from the back of the printer.
Wa rni n g:To prevent electric shock, never touch the power plug with wet hands. When removing 
the power cord, make sure that you pull the plug and not the cord. Pulling the cord can damage it, 
which can lead to fire or electrical shock.
2. Wait for the printer to cool down, about 40 minutes.
3. Remove any paper or other media from the output tray and return the paper stopper to its original, 
non-extended position.
4. Remove Tray 1 and set it aside.
Note:If the printer is to be moved over a long distance, the toner cartridges should be removed to 
prevent toner from spilling, and the printer should be packed inside a box.
5. If your printer configuration includes the 250-sheet feeder, remove it and its lower feeder unit by 
lifting the printer off it.
Wa rni n g:If the optional 250-sheet feeder has been installed, uninstall it before moving the 
printer. If these are not fixed securely to the printer, they may fall to the ground and cause injuries. 
For details on how to uninstall the options, refer to the instruction sheet that is bundled with each 
option.
Wa rni n g:To avoid injury, use two people to lift the printer off the lower feeder unit.
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							Maintenance
Phaser 6140 Color Laser Printer
User Guide 124
When moving the printer:
• Always use two people to lift and move the printer.
• When lifting the printer, grasp the areas as shown in the illustration.
• Do not tilt the printer more than 10 degrees to the front or back, or left or right. Tilting the printer 
more than 10 degrees may cause toner spillage.
Caution:Failure to repackage the printer properly for shipment can result in damage to the printer 
not covered by the warranty, Service Agreement, or Total Satisfaction Guarantee.
After moving the printer:
1. Reinstall any parts you removed. If you removed the 250-sheet feeder, put the printer back on top 
of it.
2. Reconnect the printer to the cables and power cord.
3. Plug in and turn on the printer.
4. Adjust the color registration before using the printer. For details, see Color Registration on 
page 143.
18.6 kg
41 lb.
6140-027
Note:Configured with 
the optional duplex unit 
and 250-sheet feeder, 
the printer weighs 24.2 
kg (53.24 lb.).
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							7
Phaser 6140 Color Laser Printer
User Guide125
Troubleshooting
This chapter includes:
•Troubleshooting Overview on page 126
•Control Panel Messages on page 128
•Problems with the Printer on page 132
•Print-Quality Problems on page 135
•Cleaning the Imaging Unit and Laser Lens on page 140
•Color Registration on page 143
•Paper Jams on page 146
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							Troubleshooting
Phaser 6140 Color Laser Printer
User Guide 126
Troubleshooting Overview
This section includes:
•Error and Status Messages on page 126
•PrintingScout Alerts on page 126
•Online Support Assistant on page 126
•Information Pages on page 126
•We b L i nk s on page 127
Your printer comes with a number of utilities and resources to help you troubleshoot printing problems.
Error and Status Messages
The printer control panel provides you with information and troubleshooting help. When an error or 
warning condition occurs, the control panel displays a message informing you of the problem.
For details, see Control Panel Messages on page 128.
PrintingScout Alerts
The PrintingScout utility automatically checks the printer status when you send a print job. If the 
printer is unable to print your job, PrintingScout automatically displays an alert on your computer 
screen to let you know that the printer needs attention. You install PrintingScout from the Software and 
Documentation CD that came in the documentation packet with your printer. For details, see Installing 
PrintingScout on page 43.
Note:PrintingScout is a Windows-only application.
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help 
to solve your printer problems. You can find solutions for print-quality problems, media jams, software 
installation, and much more.
To access the Online Support Assistant, go to www.xerox.com/office/6140support.
Information Pages
Two of the printer’s internal pages, the Demo page and the Error History report, can help with 
troubleshooting certain problems. The Demo page prints an image using all printer colors to show the 
printer’s current ability to print. The Error History report prints information on up to the last 42 printer 
errors that occurred.
To print information pages:
1. On the printer control panel, press the Menu button.
2. At Information Pages, press the OK button.
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							Troubleshooting
Phaser 6140 Color Laser Printer
User Guide127
3. Press the Down Arrow button to go to the desired page and then press OK.
Web Links
Xerox provides several websites that offer additional help for your Phaser 6140 printer. A set of Xerox 
links is added to your Web browser’s Favorites folder when you install a Xerox printer driver on your 
computer.
ResourceLink
Technical support information for your printer. 
Includes online Technical Support, Recommended 
Media List, Online Support Assistant, driver 
downloads, documentation, video tutorials, and 
more.www.xerox.com/office/6140support
Supplies for your printerwww.xerox.com/office/6140supplies
A resource for tools and information such as 
interactive tutorials, printing templates, helpful tips, 
and customized features to meet your individual 
needs.www.xerox.com/office/businessresourcecenter
Contactswww.xerox.com/office/worldcontacts
Printer registrationwww.xerox.com/office/register
Material Safety Data Sheets identify materials and 
provide information on safely handling and storing 
hazardous materials.www.xerox.com/msds
(U.S. and Canada)
www.xerox.com/environment_europe
(European Union)
Information about recycling supplieswww.xerox.com/gwa
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							Troubleshooting
Phaser 6140 Color Laser Printer
User Guide 128
Control Panel Messages
This section includes:
•Supply Status Messages on page 128
•Error Messages on page 129
The printer uses control panel messages to indicate printer status, errors, and to provide instructions.
Supply Status Messages
Status messages tell you about the status of the printer and its supplies.
Note:XXX indicates one of the following: the Yellow Toner (Y), Cyan Toner (C), Magenta Toner (M), 
Black Toner (K), a tray, or fuser. NNN indicates a numeric value.
Code/MessageCondition/Reason/Action
Replace Fuser
010-351Time to replace the fuser.
Replace the old fuser with a new one and then restart the printer.
Insert Fuser
010-317The fuser is not installed or it is incorrectly installed.
Install the fuser and then restart the printer.
Replace Imaging Unit It is time to replace the imaging unit.
Replace the imaging unit. For details, see the Imaging Unit instruction 
sheet that came in the documentation packet with your printer.
Insert Imaging Unit The imaging unit is not installed.
Install the imaging unit. For details, see the Imaging Unit instruction sheet 
that came in the documentation packet with your printer.
Insert XXX Cartridge The XXX toner cartridge is not installed correctly or is not installed. Install 
the toner cartridge.
Replace XXX Cartridge The toner cartridge has become empty.
Replace the old toner cartridge with a new one.
Invalid XXX A toner cartridge for another region is installed, or the toner cartridge is not 
seated correctly. Reseat the toner cartridge or replace the cartridge with 
one that meets specifications for your printer. Your printer’s region is listed 
on the Configuration page in the General section. For details on printing 
the Configuration page, see Configuration Page on page 25.
Non-Xerox Toner The printer is in the custom toner mode. This means a non-Xerox toner is 
installed. You may experience a decrease is print quality as a result.
Low Density
XXX CartridgeToner is not distributed evenly in the specified cartridge. Remove and shake 
the cartridge, then reinstall it.
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							Troubleshooting
Phaser 6140 Color Laser Printer
User Guide129
Error Messages
XXX Low The toner in the specified cartridge is low and will need to be replaced 
soon.
Purchase a new cartridge. For details, see Ordering Supplies on page 114.
Wa s t e  Fu l l
XXX CartridgeReplace the specified toner cartridge.
Tray XXX Empty The specified tray is out of paper. Open the tray, insert paper, and then 
close the tray.
MessageCondition/Reason/Action
Fuser Error
Error 010-397Check that the fuser is seated correctly, then restart the printer.
Check Unit
Imaging UnitSealing tape is still attached to the imaging unit. Remove the tape.
Over Heat
Please Wait
Error 042-700
Please WaitThe printer’s internal temperature is too high.
The printer has been stopped.
Wait 1 hour before restarting the printer. Ensure the printer has adequate 
cooling space around it, and that the cooling vents are not blocked.
Jam at Tray 1
Check Tray 1
Open Front CoverPaper is jammed inside the paper tray.
Remove the jammed paper and then open and close the front cover. For 
details, see Clearing Jams at Tray 1 on page 147.
Jam at Tray 2
Check Tray 2
Open Front CoverPaper is jammed inside the paper tray.
Open Tray 2 and remove the jammed paper.
Open and close the front cover. For details, see Clearing Jams at the 250-
Sheet Feeder on page 149.
Chk Manual Feed
Remove Paper
Open and close Front CoverThere is a jam at the manual feed slot. Remove the paper and then open 
and close the front cover. For details, see Clearing Jams at the Manual Feed 
Slot on page 148.
Remove paper from Manual 
FeedRemove the paper at the manual feed slot.
Jam at Front Cover
Open Front Cover and Remove 
PaperPaper is jammed inside the printer.
Press the button to open the front cover and then remove the jammed 
paper.
Jam at Duplexer
Open Front Cover
Lift Transfer UnitThere is a paper misfeed at the duplex unit.
Press the button to open the front cover and then remove the jammed 
paper. For details, see Clearing Jams at the Duplex Unit on page 150.
Code/MessageCondition/Reason/Action
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							Troubleshooting
Phaser 6140 Color Laser Printer
User Guide 130Jam at Exit
Open Front Cover
and Remove PaperPaper is jammed inside the printer.
Open the front cover and remove the paper.
Jam at Reg. Roll
Open Front CoverThere is a paper misfeed at the registration roller that helps line the paper 
in the printer path. Open the front cover and remove the paper.
Reseat Paper of Manual Feed Remove and then reseat the paper in the manual feed slot.
Load Manual Feed Load the correct-size paper in the manual feed slot.
Load Tray XXX The printer has detected a paper size mismatch or no suitable paper is 
loaded in any of the trays.
Open the specified tray, remove the paper, insert paper of the correct size 
and then close the tray.
Insert Output to Tray XXX Waiting for side 2 to be set for manual 2-sided printing. Set side 2 sheet to 
the specified tray.
Side Door Open
Close Side DoorThe side door (to the toner) is open. Close the side door.
Front Cover Open
Close Front CoverThe front cover is open.
Close the front cover.
Invalid Job
Press OK Button
Error 016-799When the printer configuration on the printer driver does not conform to 
the printer you are using, this message is displayed.
Press the Cancel button to cancel the print job.
Make sure that the configuration of the printer on the printer driver 
conforms to the printer you are using.
Out of Memory
Press OK Button
Error 016-718The printer memory is full and cannot continue processing the current print 
job.
•Press the OK button to clear the message, cancel the current print job, 
and conduct the next print job, if any.
•Press the Cancel button to cancel the print job.
•Press the Left Arrow button to open the Walk-Up Features menu and 
delete the job being held.
• If the problem has not been corrected, turn the printer off and then on 
again.
To avoid this error in the future, do the following:
• Delete unnecessary fonts, macros, and other data in printer memory.
• Install additional printer memory.
Collate Full
Press OK Button
Error 116-721The memory for the collate function is full; press OK and then turn the 
printer off and then on to clear any pending jobs. Also check your 
computer’s print queue to make sure the jobs are deleted from there. Then 
try sending the job again. If you still get the error message, repeat the 
process of pressing OK and turning the computer off and on and clearing 
the print queue, and then send the print job in smaller batches. If this does 
not work, contact technical support.
MessageCondition/Reason/Action
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