3Com Telephone Nbx 100 Instructions Manual

NBX 1105 Attendant Console81
Figure 8   Attendant Console
1 Access buttons with LEDs — An indicator light next to each button 
shows whether the line is available or in use and which assigned features 
are enabled. For details of button status, see Ta b l e 6
 in Chapter 2.
2 Labels —You can print labels for your Attendant Console using the 
LabelMaker forms in the NBX NetSet utility or on the NBX Resource Pack 
CD. You need Adobe Acrobat Reader 4.0 or 5.0 to open and edit the 
LabelMakers. Acrobat...

82CHAPTER 8: ATTENDANT CONSOLES
Attendant Console
LabelsTo use the Attendant Console LabelMaker:
1Log in to NBX NetSet > Speed Dials.
2Right click Attendant Console Labels and save the file to your PC.
3On your PC, open the file and edit the label template by clicking on the 
square that you want to edit. Type a description of the feature that you 
are assigning to the Access button.
4Press Ta b on your keyboard to move to the next text field in the label.
5When you are finished, click anywhere outside...

Complement Attendant Software83
Complement 
Attendant 
SoftwareOn your personal computer, the Complement Attendant Software 
displays your telephone directory in a series of tabs. Each tab sorts the 
directory by a different type of information, for example, by last name, by 
department, or by extension.
When you answer a call using the Complement Attendant Software, you 
can select a user from the directory and transfer the call to that user.
Ta b l e 1 4
 describes the main elements of the Complement...

84CHAPTER 8: ATTENDANT CONSOLES
Ta b l e 1 5 describes Complement Attendant Software buttons and the 
keyboard shortcuts to functions on the Action menu.
Managing CallsTo manage incoming calls using the Complement Attendant Software, 
click the buttons at the bottom of the screen, as described here:
1Select a sort method by clicking the appropriate tab. For example, to 
select a user by last name, click the Last tab.
2Click the user’s name. The user’s extension number and name appear in 
the Find/Phone #...

A
TELEPHONE INSTALLATION, 
M
AINTENANCE, AND 
T
ROUBLESHOOTING
This chapter covers these topics:
■Connecting the Telephone
■Attaching and Adjusting the Support Bracket
■Moving Your Telephone
■Swapping Telephones
■Cleaning Your Telephone
■Troubleshooting Problems
Connecting the 
TelephoneThe underside of the NBX Telephone is shown in Figure 9.
Figure 9   Underside of the NBX Telephone
5
43 21
6 

86APPENDIX A: TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTING
The underside of the NBX Business Telephone includes:
1Handset cord (connects to the handset)
2Computer cable (connects to your desktop computer)
3Ethernet cable (to the LAN jack)
4Power cord (to an electrical power source)
5Strain relief tab that prevents the power cord from becoming 
disconnected
6Tabs for the mounting bracket
Attaching and 
Adjusting the 
Support BracketEach NBX Telephone is shipped with a support bracket that you...

Attaching and Adjusting the Support Bracket87
Wall-Mount PositionTo mount the NBX Telephone on a wall, put the bracket on the opposite 
end of the telephone in the low-profile position. Pull and twist the knob 
on the underside of the phone 90 degrees (Figure 11
) so that the spring- 
loaded peg projects out on the top of the phone (Item 1 in Figure 12
).
Figure 11   Knob for the Handset Support Peg
Figure 12 shows the NBX Telephone in the wall-mount position.
Figure 12   Wall-Mount Position
1Handset...

88APPENDIX A: TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTING
Moving Your 
TelephoneAll NBX Telephones have the Automatic Telephone Relocation feature. 
Each telephone has a unique “address.” You can move your telephone to 
another location, connect it to any Ethernet jack on the LAN, and still 
maintain all of your personalized features, speed dials, and extension 
number.
Swapping 
TelephonesBecause your extension number and personal settings are associated with 
your physical telephone, only...

Troubleshooting Problems89
Troubleshooting 
ProblemsTa b l e 1 6 lists possible problems that you may encounter and the most 
likely solutions. Where possible, each solution refers to the section in this 
guide where you can find detailed information.
Table 16   Possible Problems
Possible ProblemSuggested Solutions
My telephone has no dial tone and the display 
panel is blank.■Verify that the power cord is fully inserted in the correct 
connector on the underside of the telephone. Use the strain 
relief...

90APPENDIX A: TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTING
I am unable to log in to the NBX NetSet utility.You must set up your voice mail before you can use the NBX NetSet 
utility. Press the MSG button. The prompts guide you through the 
setup. Then use your voice mail password to access the NBX NetSet 
utility. See “Setting Up Your Password and Voice Mail for the First 
Time” in Chapter 1.
My telephone is not forwarding my incoming 
calls to my voice mailbox.In NBX NetSet > User...